ProHealth Care – American Avenue

721 American Avenue, Suite 501 Waukesha, WI 53188
DetoxInpatientOutpatient
The facilities at ProHealth Care - American Avenue in Waukesha, WI 1

About ProHealth Care – American Avenue

ProHealth Care is a healthcare center based in Waukesha, Wisconsin. You can find this particular branch on the ProHealth Waukesha Memorial Hospital campus on American Avenue. Here, they provide behavioral and mental health services, including substance abuse and addiction treatment. This is available to adults regardless of race, gender, or background.

As primary health providers, the team at ProHealth can refer individuals depending on the care they need. Dual-diagnosis and co-occurring mental health issues can also receive treatment, which is ideal. In terms of addiction treatment options, the center provides outpatient therapy. This includes structured group therapy for adults, as well as individual, group, and couples therapy which is also available for teens. I think it’s great that this kind of treatment is also available to younger people, as this is a great option for preventative care. Generally, the sooner individuals of any age have access to treatment, the better.

The center also offers medication-assisted treatment combined with behavioral therapy for the best chance of a successful recovery. I’m also so glad to see they also offer specialized treatment and services for pregnant individuals and mothers-to-be.

Some former clients talk about how tough it is to book an appointment and that wait times are long, so keep that in mind when considering this center.

Latest Reviews

Matthew Nelson
5 months ago on Google
1
Don t help at all. Can t even get an appointment.
Heather Frank
10 months ago on Google
5
I have been seeing Cindy Sywyk LCSW for over 1 1/2 years. She has helped me tremendously.
Nicholas D'Amato
1 year ago on Google
5
The doctor I saw today was amazing. First time I felt like the doctor I'm seeing is actually treating me correctly. She explained everything so well and I feel like I am in safe hands.
Rehab.com icon

Rehab Score

Question iconOur Methodology
Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
Gauge icon
6.1 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
aftercare iconAftercare Support
Rehab aftercare programs support clients' long-term recovery through highly customized wraparound care aligned with clients' evolving needs. Most have been sober for a period of weeks or longer and have completed intensive inpatient rehab but may be receiving outpatient care. Many clients also receive services after being discharged from formal treatment. Long-term care plans are typically developed in collaboration with the client's case manager and care team and may include peer coaching, relapse prevention, and related services.
12-step icon12-Step
12 step programs take a holistic approach to addiction recovery, combining peer support with personal spiritual growth. These programs prioritize regular attendance at 12 step meetings, which are free, anonymous, peer-led, and available day and night in most communities. Spiritual principles are invoked to help participants address the root causes of addiction, accept responsibility, and relinquish control over that which cannot be changed. Dedicated programs for specialized groups, such as youth and seniors, are common.
heart-hands iconIntervention Services
If you are planning a drug intervention in Wisconsin, many rehab facilities offer professional intervention services to assist you. Having the expert insight of a trained intervention specialist can improve your chances of success when helping you plan and facilitate the intervention. This third-party involvement can provide the impartiality necessary for a productive conversation and appropriate guidance for next steps.
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) is a short-term form of intensive rehab, usually for those with acute symptoms that are hard to manage but don’t require 24-hour care. PHPs have structured programming (i.e. individual and/or group therapy), and usually meet 3-5 days a week for around 6 hours (i.e. 9am-3m). Some PHPs are residential (patients sleep on site) and some are not, so patients sleep at home. PHPs can last from 1-6 months, and some offer transportation and meals.
24-hour icon24-Hour Clinical Care
24-hour clinical care in Wisconsin is an essential safety protocol during addiction treatment. Medical staff provides treatment to address withdrawal symptoms and other health issues. Mental health professionals are available to address co-occurring disorders or other psychological concerns. Other resources may include family counselors, case managers, and nutritionists.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal. ProHealth Care - American Avenue offers medically assisted detox from alcohol and substance addiction with medical supervision 24 hours a day.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

The goal of drug rehab in Wisconsin is to address drug addiction as a complex issue that involves physical, mental, and relational aspects. During rehab, treatment focuses on each of these areas and gives you the tools you need to achieve and maintain sobriety.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

The word dialectical describes the foundation of dialectical behavior therapy (DBT). Meaning "opposite," the word refers to the treatment's focus on both acceptance and change. While learning to accept where you are and the emotions you're feeling, you also learn to grow and change to establish healthier patterns in your life.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

When conducting motivational interviewing in Wisconsin, therapists engage with their clients as equal partners. They don't provide unsolicited advice or confront clients. Instead, they ask questions and listen, with the goal of empowering clients to recognize any need for change and their ability to make those changes.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

eye-movement iconEye Movement Desensitization And Reprocessing

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Addiction treatment in Wisconsin emphasizes life skills training to help you relearn critical capabilities for day to day life. This training helps you build healthy, positive strategies for everything from self care, to career, to interpersonal relationships.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Recreational therapy in Wisconsin helps you find purpose in healthy activities that take the place of substance use in your life. These activities can include group games, gardening, yoga, and creative arts. The goal is to improve your physical fitness and mental health while providing an emotional outlet, factors that help you rebuild your life and maintain sobriety.

Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Accreditations

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Wisconsin

Contact Information

Phone icon (262) 928-4036
Building icon

721 American Avenue
Suite 501
Waukesha WI, 53188

Fact checked and written by:
Lauren Thompson
Edited by:
Anna Spooner

Reviews of ProHealth Care – American Avenue

2.4/5 (13 reviews)
0
Staff
0
Amenities
0
Meals
0
Value
0
Cleanliness
5
4
4
0
3
1
2
0
1
8

Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.4 (13 reviews)
Matthew Nelson
5 months ago
1

Don t help at all. Can t even get an appointment.

Heather Frank
10 months ago
5

I have been seeing Cindy Sywyk LCSW for over 1 1/2 years. She has helped me tremendously.

Nicholas D'Amato
1 year ago
5

The doctor I saw today was amazing. First time I felt like the doctor I'm seeing is actually treating me correctly. She explained everything so well and I feel like I am in safe hands.

Marisa Schultz
2 years ago
5

k
2 years ago
1

Long delay in communication with intake in trying to get established with a therapist. Initially informed that therapy was open and was set up with a therapist, then few weeks later needed to reschedule due to their own scheduling error due to the therapist not being available on that day, then few weeks later informed that same therapist was only accepting patients with one particular diagnosis which I don't have, then informed that none of their therapists were taking any new patients at all. Not helpful at all and wasted my time going through the intake process and all that unnecessary wait time when I should have been given the straightforward answer initially. Was hopeful then kept waiting, kept waiting, kept waiting. Feel like I was misled and that ProHealth Behavioral Health does not take mental health issues seriously at all, just my opinion based on my own experience.

Peyton Zudyk
2 years ago
1

Doesn t take mental health issues seriously. Cannot timely provide essential services to patience. Has the audacity to make threats to discharge from services when they couldn t provide the services correctly. 0/10 recommended.

Torri Meissen
3 years ago
1

You can t even schedule an appointment unless you have a ProHealth affiliated PCP, even if you see other ProHealth specialists. It is truly appalling that this is a barrier imposed upon people seeking medical attention.

Arin Gerth
3 years ago
3

Melissa Werner
3 years ago
1

Do not seek help or counsel here if you really need it. They are snowflake pretend doctors/counselors. If you've had a bad experience somewhere else, they will turn you away!! PATHETIC! They are only interested in paychecks not in trying to get to the bottom of issues and help people. Our mental health system is truly broken!

Linda Millard
3 years ago
1

John Neilson
4 years ago
1

Johnny Rivas
4 years ago
5

Don't hesitate to contact them if you need help. You get what you put into it.

Overall Experience
Date Submitted
No reviews matching the selected filter!
Get Help Now
Question iconWho Answers?
Phone icon 800-784-1361
Left arrow iconBack

Write a review for ProHealth Care – American Avenue

Sharing your insights and experiences can help others learn more about this rehab center.

Title of Your Review
This is a required field
Your Review

Reviews comments must comply with our Review Policy Content Standards. Please do not use names (job titles / positions are acceptable) of any individual or identifying features, abusive remarks, or allegations of negligence or criminal activity.

A minimum of 200 characters and max of 2,000 characters required.
This is a required field
How would you rate the facility on the following?*
Overall Experience
Must select a star rating
Accomodations & Amenities
Must select a star rating
Meals & Nutrition
N/A
Must select a star rating
Treatment Effectiveness
Must select a star rating
Admissions Process
Must select a star rating
Staff & Friendliness
Must select a star rating
Cleanliness
Must select a star rating
Value for Cost
Must select a star rating
What is your connection to this facility?
This is a required field
Your First Name*
This is a required field
Your Last Name*
This is a required field
Your Phone Number
This is a required field
Your Email*
This is a required field
This is a required field
Spinner icon Submitting your review...
Thumbs up icon Your review was successfully submitted.

Nearby Featured Providers

Oxford House Riverside
Stevens Point, WI (715) 544-0132

Oxford House Riverside

Oxford House Riverside was established in 2005 and operates under the Oxford... read more.
North Central Health Care
Wausau, WI (715) 848-4300

North Central Health Care

North Central Healthcare - Mount View Care Center provides quality, accessib... read more.
Get Help Today Phone icon 800-823-7153
Question iconWho Answers?