Porter Starke Services

Valparaiso, Indiana

601 Wall Street
Valparaiso, IN 46383

(219) 531-3500

About Porter Starke Services

Porter-Starke Services provides comprehensive mental and behavioral health care for youth and adults in Valparaiso, Indiana. Treatment includes medically supervised detox, medication-assisted treatment (MAT) using methadone and/or suboxone, dual diagnosis care, residential treatment, intensive outpatient programs (IOP), general outpatient programs (OP), and aftercare.

Porter-Starke Services offers gender-specific programs and dedicated services for children, adolescents, young adults, bilingual clients, and persons with hearing impairments. Treatment is also available for persons with co-occurring disorders.

The residential program allows clients to focus on their recovery in a highly structured and supportive environment. Participants stay in gender-specific, long-term supportive housing. Clients engage in intensive, trauma-informed, CBT-based individual, group, and family counseling. Treatment prioritizes age-specific, recovery-focused life-skills training, including courses in coping, self-care, and relapse prevention.

Their outpatient and aftercare services ensure a complete continuum of care aligned with clients’ evolving needs. These services may include step-down support, sober living transitions, employment and housing assistance, and referrals for medical, mental health, and social service programs.

Porter-Starke Services is state licensed and CARF accredited. They accept private insurance, EAP benefits, Medicare, Medicaid, sliding-scale payment schedules, and self-pay. Financial aid is available.

Dollar icon Payment Options

  • medicaid iconMedicaid
  • shield-cross iconPrivate insurance
  • self-pay iconSelf-pay options
  • sliding-scale-payment iconSliding scale payment assistance
  • medicare iconMedicare
  • military iconMilitary insurance
  • military iconMilitary Insurance

Medical briefcase icon Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

medically-assisted-detox iconMedically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

intensive-outpatient iconIntensive Outpatient

Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

User icon Programs

check iconAdolescence program

adult-program iconAdult program

children iconChildren program

elderly iconElderly program

hearing iconHearing impaired program

men iconProgram for men

women iconProgram for women

young-adult iconYoung adult program

Heart icon Treatment

alcohol iconAlcoholism

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

drugs iconDrug Addiction

For long-term recovery from drug addiction, drug rehab in Indiana is often key. This treatment gives individuals who are struggling with a substance use disorder the tools to manage their disorder and achieve long-term sobriety.

mental-health iconMental Health and Substance Abuse

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Hand holding medical sign icon Clinical Services

inpatient-file iconCognitive Behavioral Therapy

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

intervention iconGroup Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

mental-health iconIndividual Therapy

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

house-medical iconTrauma Therapy

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Check icon Accreditations

CARF

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Phone icon Contact

Phone icon (219) 531-3500
Building icon

601 Wall Street
Valparaiso, IN 46383

Call Now - Help is Available
Get Help Now - 260-243-7545
Question iconSponsored
Fact checked and written by:
Terri Beth Miller, PhD
Edited by:
Quentin Blount

Reviews

2.19 (105 reviews)
Rehab.com icon Rehab.com (1)
Google icon Google (104)
Accomodations & Amenities
0
Meals & Nutrition
0
Treatment Effectiveness
0
Admissions Process
0
Staff & Friendliness
0
Cleanliness
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Value for Cost
0
Overall Experience
Date Submitted
Reviewer
Overall Experience
Date Submitted
Reviewer
1

I don't know how many of these so-called doctors are allowed to treat children. Especially children who need serious mental health treatment, which clearly these doctors are not able to provide. They always do more harm than good.

Reviewed on 3/6/2019
Overall Experience
Date Submitted

Google Rating

2.2 (104 reviews)
Levi Thompson
1 month ago
3

I miss you guys!!! You are the best

Leann Torres
2 months ago
1

PLEASE DONT GO THERE TO WORK especially in the housekeeping department. 1. If you have a situation with management and you go to HR they will just turn the other cheek HR that is. 2. Housekeeping management does care about his employees at all and doesn t care if your department is short staffed he will not hire anyone and just depend on his short staff. Doesn t acknowledge his good employees takes advantage of them. If you happen to call him out on his crap he gets moody with you. Also you have to be with the company more than a year to get your PTO otherwise you will lose it You won t your last paycheck I love the staff that I worked with but as for management his really sucked as a boss He really doesn t need to be in that department and always put everything of the lead when he should ve done certain things himself I can go on and on about the department that I worked in just wanted to tell everyone that has housekeeping experience go else where your better off Oh, yea another thing before I go as for pay that wasn t fair either one person makes more than the other person doesn t matter of your a hard worker

Desirae Lynn
2 months ago
1

Don't go here for psych testing especially if you are a woman seeking answers about adhd or autism. I had an initial interview (I waited almost year for this appointment) with Quynh Chau. I thought it was going fine until the end of the interview. She told me there was no indication of autism based on how I interacted with her. I brought up the concern that if I had autism how would she differentiate between if I was masking or just not autistic. She stated that "autistic people are not emotionally or socially intelligent enough to mask" anyone who knows anything about autism know masking is real especially with higher functioning individuals, there are studies published on it. I was appalled, confused, and humiliated. It is incredibly concerning that she is trusted to diagnose autism while believing and spreading that false information. Oh not to mention the super out of date adhd assessment questionnaires from 1998 or something. I canceled my psych testing because I don't trust that she has up to date knowledge to make accurate diagnoses.

Response from the owner2 months ago
Thank you for your feedback. We would encourage you to speak with someone about your experience. Please call us at 219.476.4587 so that we may assist you.
Shalon Marie
2 months ago
1

As someone that recently had a loved one here - I was APPALLED(for the most part. There were two staff that I absolutely loved and cannot thank enough).Now, before I get to the bad, I would like to say thank you to the two following people -Nurse Josh!! He is a wonderful, wonderful human. He could see me getting upset after visitation and actually took time to sit down with myself, my fiance, and other family present at visitation and listened to my concerns. He never cut me off, got rude, or tried to make excuses. He passed my concerns along to the appropriate parties and esp. when it came to my fianc� s joking behavior towards suicide, made sure he also followed up with my fiance to get an accurate representation of what was going on so he could also report that instead of just blowing it off or laughing along with him. There are not enough words to show my appreciation for him. Josh also heard my concerns about family pretty consistently missing 20-30 minutes of visitation time and told me the next time he was on shift he would personally come out to ensure we were all in at the right time. He stuck by his word and on day 3 I finally got a full visitation with my fiance. It s terrifying and stressful enough when you have a loved one in a place like that. Whenever my fiance told me Josh was working I felt 100 times better because I knew he was in good hands at least for that day.Security supervisor Jake - this man stopped me after visitation one night to talk to me about my previous concerns with another security guard. He listened, didn t try to make excuses for anyone, and genuinely just made the process of visitation a lot smoother. One conversation completely helped my anxiety level.Now for the bad -My fiance was admitted here and for the second visitation, one security guard informed us that his shift was already over and left the family out in the hallway for 20 minutes (out of the hour). I spoke with a nurse (the CHARGE NURSE..couldn t see her name because she had her badge flipped) because I already had some concerns with the security guard from a previous visitation. Charge nurse informed me first that she did not have the time to take my concerns (concerns such as the security guard laughing right along with my fiance when talking about suicide, watching my fiance slip his GPS bracelet and choosing to say nothing, interrupting my visitation with my fiance to talk to my fiance about alcohol and drugs..) When I pressed more she informed me that there was nowhere for me to lodge a complaint d/t me not being the patient. When I asked how I could adequately advocate for my fiance if there was nowhere I could lodge a complaint or nowhere for me to go when I had concerns, she responded that I should focus on being a fiance and let my fiance advocate for himself.Thankfully my fiance is now out of there and we can start the healing process. And I will continue to be both an ADVOCATE and a FIANCE.I am writing this review because one, PSS needs to do better. But I am also writing this review because I have been in the mental health field for about 10 years now and need family members to know they CAN absolutely lodge a complaint even if they are not the patient. They CAN advocate for their loved one. Especially when they re in an inpatient treatment facility. The state has a 24/7 complaint line. There are multiple, multiple resources available. A quick Google search will always be able to at the very least point you in the correct direction.Do better, Porter Starke.EDIT 7/19: I tried writing an updated review but it was deleted. So I will post it here because I will not be silenced. I called and left a voicemail on 7/16 after receiving a comment asking me to call and discuss my concerns. After not receiving a call back, I called the phone number again on 7/17. I was informed my concerns were forwarded to the VP of Clinical Services, Sandy Carlson. I was informed that Ms. Carlson was in a meeting and would return my call soon. It is now 11:03AM on 7/19/2024. No return phone call at all.

Response from the owner2 months ago
Thank you for your feedback. We would encourage you to speak with someone about your experience. Please call us at 219.476.4587 so that we may assist you.
Zombie Andrew
3 months ago
1

nearly IMPOSSIBLE to get ahold of anyone to get needed information, and IF you DO get out of the VM hell to a live person, you're transferred 3-5 times before they hang up on you

Response from the owner3 months ago
Thank you for your feedback. We would encourage you to speak with someone about your experience. Please call us at 219.476.4587 so that we may assist you.
Clay Watkins
3 months ago
1

I am an Iraq War veteran and am being treated with no respect by this company. They had a case worker see me in the ER at Porter in August '21after the VA made a medication change that wasn't good. The VA paid for the hospital visit and would have paid Porter-Starke, but they didn't bill me until last month (June '24). The VA only allows one year to claim an expense, so Porter-Starke insists on me paying them now. Waiting almost three years to bill someone is the definition of incompetence, and their lack of care is gross negligence. The VA would have gladly paid Porter-Starke had they done the right thing and on time. I am now getting the VA Patient Advocate, and Senator Todd Young involved starting tomorrow.

Response from the owner3 months ago
Thank you for your feedback. We would encourage you to speak with someone about your experience. Please call us at 219.476.4587 so that we may assist you.
Andre Mashak
4 months ago
2

Psychiatrist was too intense. Rushed me to answer questions then dismissed my concerns as foundationless once I couldn't keep up with their questions.I asked for clarification if there was more paperwork before leaving only to have the receptionist call me telling me that I forgot to do paperwork when I was already in my car driving home. I asked for further clarification, and they told me "Goodbye" and hang up on me.

Response from the owner4 months ago
Thank you for your feedback. We would encourage you to speak with someone about your experience. Please call us at 219.476.4587 so that we may assist you.
C KB
4 months ago
5

Stephanie Carmer-Ulrich (Steph)
5 months ago
5

Touka Kirishima
7 months ago
1

I m sick of them scheduling appointments months apart and then canceling it the day of my appointment, they re so incredibly rude and it s non-stop canceling my appointments. I have to wait a long time for my appointments, to then have them be cancelled maybe an hour or so before I have to be there. It s a waste and they do not care about their clients or anything. I d advise not even bothering with this place, to have my appointments cancelled the day of repeatedly is ridiculous. Worst place I ve ever been!

Response from the owner7 months ago
Thank you for your feedback. We would encourage you to speak with someone about your experience. Please call us at 219.476.4587 so that we may assist you.
Alicia Heitz
7 months ago
1

Horrendous place. I originally took my son here May of 2022 because he spoke of suicide at school and needed to be released. I thought having him in counseling would be good, so I made him an appt. The soonest available they had was AUGUST. And even then, they called me like a week before his appt and said they needed to reschedule because the doctor was going on vacation. The next available they had was October!!! I said no thank you! Unfortunately, I made the mistake of trying again recently, only to show up and be told we don't have an appointment. Get real. To come here and see that this place has 2.3 stars does not surprise me.

Response from the owner7 months ago
Thank you for your feedback. We would encourage you to speak with someone about your experience. Please call us at 219.476.4587 so that we may assist you.
Elizabeth Holmes
7 months ago
1

The most uncaring people I have encountered. How can they be mental health providers and be so remiss about peoples feelings.

Response from the owner7 months ago
Thank you for your feedback. We would encourage you to speak with someone about your experience. Please call us at 219.476.4587 so that we may assist you.
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