PORT Human Services

231 Memorial Drive
Jacksonville, NC 28546

About PORT Human Services

PORT Human Services, located in Jacksonville, North Carolina is a non-profit alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including alcoholism, co-occurring mental health disorders, and opiate addiction. They offer supervised medical treatment to safely manage withdrawal symptoms during detoxification, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include partial hospitalization, intensive outpatient, and relapse prevention.

Specialty rehab programs at PORT Human Services include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-appropriate treatment for teens addressing adolescent-specific issues.

PORT Human Services has received accreditations from SAMHSA and CARF.

Latest Reviews

Mariah Madewell
2 months ago on Google
1
Had been going since 2020 and told them I was gonna lose my insurance for a month so I'd call when I got it fixed. Instead of waiting they dropped me as patient and said id have to take and assment again before i could make and appointment for meds. I've been without my meds over 4 months now because every time I make an appointment it's 2 months out. I missed my last appointment because my uncle unexcusedly passed away the night before after waiting 2 months. I called they said I had to wait another 2 months to be seen. now here I am 2 months later 5 mins late to my appointment and they say I have to wait another 2 months after crying and explaining I've been struggling so hard without my meds and a recent loss and need to be seen. This isn't the first time I've have problems with being seen to get meds they just plain out don't care here. I use to recommend them all the time but not after today they have never put my mental health as a proity since I've been a Patient don't waste your time
Holly Hale
4 months ago on Google
5
I absolutely adore my therapist Nicole. From the get go, she made me feel comfortable and heard. I would recommended her to anyone that needs a safe place to talk.As for the other reviews about this place - I ve heard the front desk workers on the phone and in office with patients often. They are kind, caring, and try their best. A lot of the patients are rude, demanding, and don t take no for an answer. I understand that they sometimes need to be abrupt and firm to get their answer across. Be kind to them and they ll go out of their way to help you.
Carrie Ziegenmeyer
Reviewed on 07/10/2024
1
Therapist continues to cancel appointments and cannot even keep up with the dates that SHE has scheduled with patient and 1 year later still in the same mental health state without any positive results. PORT lacks professionalism, uncaring, and needs to reevaluate their staff so that it can run efficiently and effectively.

Location

Accepted Insurance

PORT Human Services works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
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Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
aftercare iconAftercare Support
Rehab aftercare programs offer a complete continuum of care for clients in the maintenance phase of recovery and are predicated on the idea that addiction disease is a chronic condition prone to relapse and warranting continuing care. Clients collaborate with their care team and case manager to access the specific rehab aftercare services they need to promote their sustained sobriety. Peer coaching, relapse prevention services, career counseling, and 12 step program induction are common in these programs.
12-step icon12-Step
12 step programs are based on a model of life-long recovery and are rooted in peer support and spiritual development. Regular attendance at 12 step meetings is the cornerstone of treatment, as is the selection of a peer sponsor to guide participants through the steps of recovery. These steps are based on non-denominational spiritual principles and are designed to foster self-awareness, forgiveness, acceptance, and accountability. Specialized programs are widely available, including programs for teens, seniors, and families.
partial-hospitalization iconPartial Hospitalization Program
Often used as a "step-down" option after you've completed a residential or inpatient program, the partial hospitalization program (PHP) typically involves a minimum of 20 hours of treatment per week for approximately 90 days. Programs offer structured programming that includes relapse prevention, medication management, and behavioral therapy services. Insurance coverage for PHP treatment varies among insurance providers.
24-hour icon24-Hour Clinical Care
Individuals in early recovery often require 24-hour clinical care in North Carolina. This supervised care typically includes medications to treat specific withdrawal symptoms, which vary based on the substance abused. For example, staff may provide sleep aids to treat insomnia in patients who are addicted to marijuana. For those overcoming a cocaine use disorder, anti-depressants may be prescribed to manage mood swings. Other medications may also be provided to treat addiction-related health issues.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

There are many types of drug rehab in North Carolina. To receive treatment for addiction, you can choose from many inpatient and outpatient programs. Often, participants start with detox and work through a full continuum of care that continues with ongoing support for long-term recovery.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
hearing-impaired-program thumbnail image
Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
hiv-aids-program thumbnail image
HIV/AIDS Program
HIV/AIDS programs support disease prevention and management in high-risk individuals in recovery. Individuals who engage in intravenous drug use and other addictive behaviors are at a higher risk of becoming infected with HIV. Rehab centers that specialize in treating this population typically have a high number of nurses, physicians, and psychiatrists on staff who can make sure both their medical and mental health needs are met.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
postpartum-program thumbnail image
Postpartum Program
The postpartum period is a sensitive time, especially for women in addiction recovery. Rehabs with specialized programs for new mothers will offer compassionate, personalized care to meet each client's needs as they transition from pregnancy to this season of life. Care teams may include obstetricians, pediatricians, and social workers working collaboratively to give women, children, and families a healthy future.

Clinical Services

Clients who receive cognitive behavioral therapy in North Carolina typically attend five to 20 sessions. During this time, they work with their therapist to learn healthier patterns of thinking, which can help them change their behavior related to substance use.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

If you're struggling with insecurity about your ability to make changes in your life, motivational interviewing in North Carolina could be a good solution. This type of therapy offers support and empowerment to help you explore your options and decide how to move forward with positive changes.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Amenities

  • private iconPrivate Setting

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Phone icon (910) 353-5354
Building icon

231 Memorial Drive
Jacksonville, NC 28546

Reviews of PORT Human Services

2.3/5 (45 reviews)
1.5
Staff
1
Amenities
1
Meals
1
Value
2.5
Cleanliness
5
13
4
1
3
0
2
5
1
26

Reviews

1
Inconsiderate

Therapist continues to cancel appointments and cannot even keep up with the dates that SHE has scheduled with patient and 1 year later still in the same mental health state without any positive results. PORT lacks professionalism, uncaring, and needs to reevaluate their staf ... Read More

Carrie Z.
Reviewed on 7/10/2024
1
DISSATISFIED

Loved one has been IVC several times for mental health and catatonic state evaluated by 4 Dr. undiagnosed, but with suspected (fill in the blank). Required further evaluation. Loved one sent to PORT twice, NO RESULTS. Loved one still has mental health issues. PORT DID NOT H ... Read More

C. L.
Reviewed on 11/15/2023
1

I’m still in treatment right now hurricane Florence came through Jacksonville North Carolina ship port down for a while you know it’s devastating when you lose your home everything you call up there tell Them your medicine was destroyed and asked if I could get enough to ... Read More

Reviewed on 9/24/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.4 (41 reviews)
Mariah Madewell
2 months ago
1

Had been going since 2020 and told them I was gonna lose my insurance for a month so I'd call when I got it fixed. Instead of waiting they dropped me as patient and said id have to take and assment again before i could make and appointment for meds. I've been without my meds over 4 months now because every time I make an appointment it's 2 months out. I missed my last appointment because my uncle unexcusedly passed away the night before after waiting 2 months. I called they said I had to wait another 2 months to be seen. now here I am 2 months later 5 mins late to my appointment and they say I have to wait another 2 months after crying and explaining I've been struggling so hard without my meds and a recent loss and need to be seen. This isn't the first time I've have problems with being seen to get meds they just plain out don't care here. I use to recommend them all the time but not after today they have never put my mental health as a proity since I've been a Patient don't waste your time

Holly Hale
4 months ago
5

I absolutely adore my therapist Nicole. From the get go, she made me feel comfortable and heard. I would recommended her to anyone that needs a safe place to talk.As for the other reviews about this place - I ve heard the front desk workers on the phone and in office with patients often. They are kind, caring, and try their best. A lot of the patients are rude, demanding, and don t take no for an answer. I understand that they sometimes need to be abrupt and firm to get their answer across. Be kind to them and they ll go out of their way to help you.

Tiffany Sampel
5 months ago
1

If I could leave 0 stars, I would..I m incredibly disappointed with the mental health facility I visited recently. I had waited for over a month for my appointment, only to be told upon arrival that it had to be rescheduled because the provider I was supposed to see had called out.As soon as I walked in, the employees were engaged in irrelevant side conversations, which added to the unprofessional atmosphere. The receptionist then dropped the bombshell, saying, I was supposed to call you earlier. The provider you were supposed to see today called out so we ll have to reschedule you. I had taken the effort to arrange for a sitter to look after my child while I attended this appointment, so the lack of communication and consideration was truly frustrating. She then proceeded to say that she called me earlier which is the furthest from the truth. To top it off, the receptionist mentioned that the earliest available slot for a rescheduled appointment would be in another month!It s disheartening to have my time wasted, resources expended, and schedule disrupted by such negligence and lack of professionalism. The disregard for my time and the lack of empathy shown by the business is disappointing, especially in an industry that should prioritize the well-being, mental health and care of its clients.I don t recommend this business to anyone in the Jacksonville, North Carolina area.

Jimmy Pegram
1 year ago
1

These people scheduled an appointment without notifying my wife (who the appointment was for) or me. No one was texted, no one was called. They did not send a confirmation text like they did for ALL other appointments. This was scheduled after my wife missed one appointment. But after missing this appointment she was cut off and couldn t get her medication.The front desk staff has been rude numerous times out of the 20ish appointments my wife has gone to. They are not professional in the slightest. They shouted at my wife we got a problem while my wife was leaving after an appointment, because she complained about them. Who yells at someone leaving a mental health appointment?This place is horrible. Go anywhere else if possible.

Madison Batten
1 year ago
1

The therapist are Great only thing I don t understand is that I always thought if men were drug tested they had to either be watched by another man or the women couldn t be in the bathroom behind closed doors but I may be wrong but the amount of places I ve been to they have always said by law men had to do men women had to have a women due to professional reasons I may be wrong if I m wrong please let me know

B McCord
1 year ago
1

Truly the worst place ever!!! Rude and no help, don t go here!!! They should just close the doors.

Devin G.
1 year ago
5

The best place for treatment! The people are wonderful, and truly care about you!

E tapia-crumbly
2 years ago
2

Although I like my therapist Latonya, it was my first time going for my first year s intake and they did not instruct me to go an hour earlier than my appt. I get there at my scheduled time and they send me away. Disappointed to say the least because I was looking forward to meeting her for the first time. They rescheduled me for January. Going to decide if to go back at all. Issues in the past with scheduling and their staff is horrible.

Brandon Patricelli
2 years ago
5

The port helped me in more ways than I can list. They were my first experience in recovery and the best since. The receptionists were extremely helpful in guiding me through my introduction. From there, Nikki and Derek helped me by giving me a voice and making it comfortable for me to share my hardships. Doctor Williams had to be the most personable and caring doctor. They crew as a whole, made what seemed like a horrifying endeavor, much easier and comfortable for me. I ll forever be grateful for what they did for me and my family. ANYONE who trashed this facility either wasn t ready to do whatever it takes to get clean or didn t know how to find common ground and let them help them.

IIINorCal707III
2 years ago
1

There's a few staff members here that are awesome, like 1"Nikki". The rest are lazy, go home early & leave you with out your meds even tho you show up an hour before closing because they like to leave early. Most unprofessional "medical" facility ive ever been a part of. Gets worse & worse every year, all the good Dr's retire & you end up with a new Dr every few months. If you do need help & have no other choice try to get Nikki as your therapist, if you do what your supposed to she'll take care of you

S
2 years ago
1

After getting a few referral here and looking at the negative reviews. I decided to give call and make my husband an appointment here and see for overselves. Needless to say, all the negative reviews are right. If I could give zero stars I would. We went for intake and that's all we've accomplished for him, 3 months ago. No follow up, nothing, we've both reached out to his therapist numerous times with no return calls. You'd have better luck not getting hit buy a car sitting in the middle of Western Blvd at night in all dark clothes than going here. Save yourself alot more stress and hassle.

Yolanda Herndon
2 years ago
1

You have to do the job of the MA or front desk assistant to be seen. No communications between offices. Do not want to contact other doctors offices to get the information they need, put all the work on the patient which can be difficult for someone suffering from mental illness. Really give me the vibe of a place that will watch you sink.

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