PORT Human Services Rehab in Jacksonville, NC | Get Costs, Reviews, Insurance Info

PORT Human Services

Jacksonville, North Carolina

231 Memorial Drive
Jacksonville, NC 28546

About PORT Human Services

PORT Human Services, located in Jacksonville, North Carolina is a non-profit alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including alcoholism, co-occurring mental health disorders, and opiate addiction. They offer supervised medical treatment to safely manage withdrawal symptoms during detoxification, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include partial hospitalization, intensive outpatient, and relapse prevention.

Specialty rehab programs at PORT Human Services include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-appropriate treatment for teens addressing adolescent-specific issues.

PORT Human Services has received accreditations from SAMHSA and CARF.

Payment Options

Private Insurance
Self-pay options
Financial aid
Sliding scale payment assistance
Medicare
Military insurance
Medicaid

Levels of Care

Outpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Intensive Outpatient

Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

Aftercare

Rehab aftercare programs offer a complete continuum of care for clients in the maintenance phase of recovery and are predicated on the idea that addiction disease is a chronic condition prone to relapse and warranting continuing care. Clients collaborate with their care team and case manager to access the specific rehab aftercare services they need to promote their sustained sobriety. Peer coaching, relapse prevention services, career counseling, and 12 step program induction are common in these programs.

12-Step

12 step programs are based on a model of life-long recovery and are rooted in peer support and spiritual development. Regular attendance at 12 step meetings is the cornerstone of treatment, as is the selection of a peer sponsor to guide participants through the steps of recovery. These steps are based on non-denominational spiritual principles and are designed to foster self-awareness, forgiveness, acceptance, and accountability. Specialized programs are widely available, including programs for teens, seniors, and families.

Partial Hospitalization Program

Often used as a "step-down" option after you've completed a residential or inpatient program, the partial hospitalization program (PHP) typically involves a minimum of 20 hours of treatment per week for approximately 90 days. Programs offer structured programming that includes relapse prevention, medication management, and behavioral therapy services. Insurance coverage for PHP treatment varies among insurance providers.

24-Hour Clinical Care

Individuals in early recovery often require 24-hour clinical care in North Carolina. This supervised care typically includes medications to treat specific withdrawal symptoms, which vary based on the substance abused. For example, staff may provide sleep aids to treat insomnia in patients who are addicted to marijuana. For those overcoming a cocaine use disorder, anti-depressants may be prescribed to manage mood swings. Other medications may also be provided to treat addiction-related health issues.

Medically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Programs

Adolescence program

Adult program

Program for men

Program for women

Young adult Program

Hearing impaired program

HIV/AIDS program

LGBTQ program

Military program

Postpartum program

Settings & Amenities

Private setting

Treatment

Alcoholism

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug Addiction

There are many types of drug rehab in North Carolina. To receive treatment for addiction, you can choose from many inpatient and outpatient programs. Often, participants start with detox and work through a full continuum of care that continues with ongoing support for long-term recovery.

Dual Diagnosis

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental Health and Substance Abuse

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid Addiction

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Clinical Services

Cognitive Behavioral Therapy

Clients who receive cognitive behavioral therapy in North Carolina typically attend five to 20 sessions. During this time, they work with their therapist to learn healthier patterns of thinking, which can help them change their behavior related to substance use.

Group Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Individual Therapy

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing

If you're struggling with insecurity about your ability to make changes in your life, motivational interviewing in North Carolina could be a good solution. This type of therapy offers support and empowerment to help you explore your options and decide how to move forward with positive changes.

Trauma Therapy

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Life Skills

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Accreditations

SAMHSA

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

CARF

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact

(910) 353-5354

Website

231 Memorial Drive
Jacksonville, NC 28546

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Reviews

2.39 (44 reviews)

Rehab.com (4)

Google (40)

Google Rating

2.5 (40 reviews)

Mariah Madewell

2 months ago

Had been going since 2020 and told them I was gonna lose my insurance for a month so I'd call when I got it fixed. Instead of waiting they dropped me as patient and said id have to take and assment again before i could make and appointment for meds. I've been without my meds over 4 months now because every time I make an appointment it's 2 months out. I missed my last appointment because my uncle unexcusedly passed away the night before after waiting 2 months. I called they said I had to wait another 2 months to be seen. now here I am 2 months later 5 mins late to my appointment and they say I have to wait another 2 months after crying and explaining I've been struggling so hard without my meds and a recent loss and need to be seen. This isn't the first time I've have problems with being seen to get meds they just plain out don't care here. I use to recommend them all the time but not after today they have never put my mental health as a proity since I've been a Patient don't waste your time

Holly Hale

3 months ago

I absolutely adore my therapist Nicole. From the get go, she made me feel comfortable and heard. I would recommended her to anyone that needs a safe place to talk.As for the other reviews about this place - I ve heard the front desk workers on the phone and in office with patients often. They are kind, caring, and try their best. A lot of the patients are rude, demanding, and don t take no for an answer. I understand that they sometimes need to be abrupt and firm to get their answer across. Be kind to them and they ll go out of their way to help you.

Tiffany Sampel

4 months ago

If I could leave 0 stars, I would..I m incredibly disappointed with the mental health facility I visited recently. I had waited for over a month for my appointment, only to be told upon arrival that it had to be rescheduled because the provider I was supposed to see had called out.As soon as I walked in, the employees were engaged in irrelevant side conversations, which added to the unprofessional atmosphere. The receptionist then dropped the bombshell, saying, I was supposed to call you earlier. The provider you were supposed to see today called out so we ll have to reschedule you. I had taken the effort to arrange for a sitter to look after my child while I attended this appointment, so the lack of communication and consideration was truly frustrating. She then proceeded to say that she called me earlier which is the furthest from the truth. To top it off, the receptionist mentioned that the earliest available slot for a rescheduled appointment would be in another month!It s disheartening to have my time wasted, resources expended, and schedule disrupted by such negligence and lack of professionalism. The disregard for my time and the lack of empathy shown by the business is disappointing, especially in an industry that should prioritize the well-being, mental health and care of its clients.I don t recommend this business to anyone in the Jacksonville, North Carolina area.

Jimmy Pegram

1 year ago

These people scheduled an appointment without notifying my wife (who the appointment was for) or me. No one was texted, no one was called. They did not send a confirmation text like they did for ALL other appointments. This was scheduled after my wife missed one appointment. But after missing this appointment she was cut off and couldn t get her medication.The front desk staff has been rude numerous times out of the 20ish appointments my wife has gone to. They are not professional in the slightest. They shouted at my wife we got a problem while my wife was leaving after an appointment, because she complained about them. Who yells at someone leaving a mental health appointment?This place is horrible. Go anywhere else if possible.

Madison Batten

The therapist are Great only thing I don t understand is that I always thought if men were drug tested they had to either be watched by another man or the women couldn t be in the bathroom behind closed doors but I may be wrong but the amount of places I ve been to they have always said by law men had to do men women had to have a women due to professional reasons I may be wrong if I m wrong please let me know

B McCord

Truly the worst place ever!!! Rude and no help, don t go here!!! They should just close the doors.

Devin G.

The best place for treatment! The people are wonderful, and truly care about you!

Julie Bache

They rescheduled my appointment without informing me and were very unprofessional on the phone.

Steve Walker

2 years ago

My doctor is very caring and sensitive and talks to be in a way that I understand. She does not talk at me she talks to me so I can learn and gain confidence from her I feel like if people were open-minded with this company they would understand just how well they do help.

Brandon Patricelli

The port helped me in more ways than I can list. They were my first experience in recovery and the best since. The receptionists were extremely helpful in guiding me through my introduction. From there, Nikki and Derek helped me by giving me a voice and making it comfortable for me to share my hardships. Doctor Williams had to be the most personable and caring doctor. They crew as a whole, made what seemed like a horrifying endeavor, much easier and comfortable for me. I ll forever be grateful for what they did for me and my family. ANYONE who trashed this facility either wasn t ready to do whatever it takes to get clean or didn t know how to find common ground and let them help them.

IIINorCal707III

There's a few staff members here that are awesome, like 1"Nikki". The rest are lazy, go home early & leave you with out your meds even tho you show up an hour before closing because they like to leave early. Most unprofessional "medical" facility ive ever been a part of. Gets worse & worse every year, all the good Dr's retire & you end up with a new Dr every few months. If you do need help & have no other choice try to get Nikki as your therapist, if you do what your supposed to she'll take care of you

After getting a few referral here and looking at the negative reviews. I decided to give call and make my husband an appointment here and see for overselves. Needless to say, all the negative reviews are right. If I could give zero stars I would. We went for intake and that's all we've accomplished for him, 3 months ago. No follow up, nothing, we've both reached out to his therapist numerous times with no return calls. You'd have better luck not getting hit buy a car sitting in the middle of Western Blvd at night in all dark clothes than going here. Save yourself alot more stress and hassle.

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