Recovery Works Merrillville

201 West 89th Avenue
Merrillville, IN 46410

Pinnacle Treatment Centers - Recovery Works Merrillville IN 46410

About Recovery Works Merrillville

Pinnacle Treatment Centers – Recovery Works Merrillville provides addiction treatment services to those battling opioid, alcohol, and other drug addictions. This drug rehab center can be found in Merrillville, Indiana. It emphasizes helping individuals throughout the healing process during various treatment programs to ensure long term substance abuse recovery. In addition, this addiction treatment center is operated by medical professionals who aim to treat the whole person, mind, body, and spirit.

At the Pinnacle Treatment Centers – Recovery Works Merrillville, a full continuum of services is offered – meaning numerous programs are provided for individuals exploring recovery methods. Each program operated by this drug and alcohol rehab center utilizes evidence-based treatments. To learn more about them, read below:

The residential inpatient program offered at this rehab center is for those seeking an intense and immersive drug and alcohol treatment option. This program provides full day care that includes counseling and activities promoting recovery.

During the evenings, clients are involved in recovery assignments, community support groups, and growth and reflection opportunities. Additionally, patients are medically monitored and offered evidence based treatment modalities like dialectical behavioral therapy (DBT), cognitive behavioral therapy (CBT), and acceptance and commitment therapy (ACT.

Other services include coping skills training, nutritional counseling, stress management, life skills coaching, and vocational counseling.

Those who cannot live onsite for substance abuse addiction treatment can attend this addiction treatment center’s partial hospitalization program (PHP). At this PHP, individuals receive a full day of evidence based treatments that are inclusive of family therapy, group and individual counseling, 12 step meetings, and addiction education classes. Treatment plans are also patient-centered and customized to meet the unique needs of each individual.

The intensive outpatient program (IOP) offered by this rehab center is ideally suited to those who require intensive and focused addiction treatment in an offsite setting. This IOP operates a few days a week, with each session lasting a few hours. During the sessions, individuals will experience group and individual counseling treatment for substance abuse.

The general outpatient program (OP) is perfect for those who want to begin or continue drug or alcohol addiction. At this addiction treatment center, you can expect evidence based treatment in the form of various therapy modalities. How long an individual attends this OP will depend on recovery needs. Sessions are held during the week and last a few hours.

Medication assisted treatment (MAT) offered by Pinnacle Treatment Centers – Recovery Works Merrillville helps individuals manage and overcome the physical and mental symptoms associated with drug and alcohol withdrawal and cravings. This treatment is the first step in the detox process and is only available to eligible patients.

Those who receive MAT will be required to undergo therapy in conjunction with the medically supervised withdrawal and medication management. At this addiction treatment center, Methadone, Vivitrol, and Suboxone are offered to patients, and the course of treatment depends on individualized needs.

Latest Reviews

Tanya Roundtree
2 weeks ago on Google
5
Best rehab!
Response from the owner1 week ago
Thank you, Tanya!
Lika Uzelac
1 month ago on Google
1
I worked here for 6 months doing housekeeping I was working for a wonderful lady named Nadine but she had left and another person had took over and that person is Kendall and his assistants Diane and they turn this place upside down which is terrible now....today's a day I said enough is enough I will not be returning back to this place I gave it 100%, I had his assistance disrespect me multiple times. If you're trying to send your loved ones to a facility do not send them to this one. In this facility they are playing the racism card too much and as well they are firing Hispanics and white out and only hiring black people.... Do not send your loved ones here
Richard Shoback
1 month ago on Google
1
This is the worst rehab ive ever seen 60 people crammed in a understaffed very un sanitary place ive seen jails cleaner who help u get clean better than this place they are horrible dont go waste of time ans money all they want is ur money so all the employees can drive new cars. Serious drive up there ull see
Response from the owner2 weeks ago
Hi Richard, we understand and appreciate your feedback. We can assure you your comments do not reflect the care we aim to provide. We want you to know that we take all concerns seriously and use feedback to improve our services. We're committed to providing a safe, clean, and supportive environment for all our patients. Please reach out to us directly if you would like to discuss your concerns in more detail.

Location

Accepted Insurance

Recovery Works Merrillville works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
Question iconWho Answers?

Other Forms of Payment

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

24-hour icon24-Hour Clinical Care
At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.
inpatient iconInpatient
Their inpatient treatment provides a full day of therapy and activities that promote healing and recovery. The patient will participate in daily individual and group therapy with a licensed therapist, along with meditation, recreational, and additional education and support groups. They provide a structured treatment environment, but also time for meditation and relaxation. In addition, part of the treatment process is living in their community. Each morning, the patient will be expected to prepare for the day by showering, receiving medications, having breakfast and assisting with community chores, followed by morning meditation. The rest of the day will consist of both individual and group therapy sessions. These sessions include, but are not limited to the following: psychotherapy, music therapy, art therapy, cinema therapy, and a variety of educational groups. There is time for rest and recreation, and equipment such as a basketball goal, corn hole, pool table, and exercise equipment provided. In the evenings, Recovery Dynamics and or Self Help Groups are provided onsite or clients are transported to local meetings. The daily schedule ends with time for homework and reflection on what has been learned throughout the day.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
heart-hands iconIntervention Services
Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.
outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.
sober-living iconSober Living Homes
Sober Living Houses (SLHs), aka sober homes or halfway houses, are safe, substance-free, supportive living facilities for those recovering from substance abuse. Ideal for those who've just been through inpatient or outpatient treatment, SLHs are supervised environments with rules that support sobriety, such as curfews, shared chores, and therapeutic meetings. Residents are also often trained on life skills and coping skills to make it easier to transition into society. SLHs also provide a strong sense of community that can lead to the kind of deep and lasting connections with other sober individuals that supports a new, healthy lifestyle.
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).
intensive-outpatient iconIntensive Outpatient
Persons who require high-level support but who do not wish to leave their homes or communities may enroll in an intensive outpatient program (IOP). Clients typically commit to a minimum of nine treatment hours across three therapeutic sessions per week, but many programs offer up to 20 hours of care weekly. Most intensive outpatient rehabs provide a combination of psychotherapy, recovery education, and holistic care. Medication assisted treatment (MAT) is widely available for those in alcohol or opioid recovery.
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) can provide intensive rehab on a short-term basis. While PHP treatment typically requires a commute, telehealth may be available. PHP treatment costs can vary but are often covered by most insurance. The program duration can vary to meet your specific needs and require you to meet for a minimum of 20 hours a week for an average of 90 days. PHP Treatment services often include relapse prevention strategies, medication management, individual and group counseling, and other behavioral therapy interventions.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

For long-term recovery from drug addiction, drug rehab in Indiana is often key. This treatment gives individuals who are struggling with a substance use disorder the tools to manage their disorder and achieve long-term sobriety.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
hearing-impaired-program thumbnail image
Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • private iconPrivate Setting
  • car iconPrivate Transportation
  • recreation iconRecreation Room
  • music2 iconMusic Room
  • meditation iconMeditation Room
  • art iconArt Activities

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes
Accreditation Number: 273093

The National Association of Addiction Treatment Providers (NAATP) is a professional association that represents organizations in the field of addiction services. Founded in 1978, NAATP's mission is to advance addiction services and ensure that high-quality addiction treatment is available and accessible.

NAATP Member: Yes
Member ID: 11719

Contact Information

Phone icon (219) 472-0066
Building icon

201 West 89th Avenue
Merrillville, IN 46410

Fact checked and written by:
Jason Collins
Edited by:
Quentin Blount

Reviews of Recovery Works Merrillville

3.56/5 (59 reviews)
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Reviews

1

They only messed me up more. The staff is not professional neither knowledgeable of the type of treatment necessary for patients like me. If you need to leave, they destroy the medication you were using and will not allow you to take it

Reviewed on 2/20/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.6 (58 reviews)
Tanya Roundtree
2 weeks ago
5

Best rehab!

Response from the owner1 week ago
Thank you, Tanya!
Lika Uzelac
1 month ago
1

I worked here for 6 months doing housekeeping I was working for a wonderful lady named Nadine but she had left and another person had took over and that person is Kendall and his assistants Diane and they turn this place upside down which is terrible now....today's a day I said enough is enough I will not be returning back to this place I gave it 100%, I had his assistance disrespect me multiple times. If you're trying to send your loved ones to a facility do not send them to this one. In this facility they are playing the racism card too much and as well they are firing Hispanics and white out and only hiring black people.... Do not send your loved ones here

Richard Shoback
1 month ago
1

This is the worst rehab ive ever seen 60 people crammed in a understaffed very un sanitary place ive seen jails cleaner who help u get clean better than this place they are horrible dont go waste of time ans money all they want is ur money so all the employees can drive new cars. Serious drive up there ull see

Response from the owner1 month ago
Hi Richard, we understand and appreciate your feedback. We can assure you your comments do not reflect the care we aim to provide. We want you to know that we take all concerns seriously and use feedback to improve our services. We're committed to providing a safe, clean, and supportive environment for all our patients. Please reach out to us directly if you would like to discuss your concerns in more detail.
Manifest Dreams
1 month ago
1

Front desk is rude and unhelpful, if your immediate family members come here don t expect to get in contact with them because it s almost impossible. Part of recovery should be support and they make it difficult

Response from the owner1 month ago
Thank you for sharing your feedback. We are truly sorry to hear about your experience with our front desk team. We strive to provide supportive and helpful service. Your feedback is valuable, and we would like to address this directly. Please reach out to directly so we can discuss your concerns further. We re committed to improving and ensuring a better experience for everyone.
Oliver Abdul Rahim Green
2 months ago
1

I was discriminated against because of my mental health disorder. Prior to going in, while I was being admitted and while I was in there I made it ABUNDANTLY CLEAR that I had C-PTSD (Complex-Post Traumatic Stress disorder). I'm one of those people who actually has PTSD and has flashbacks. Being in a facility is also very stimulating which amplifies my symptoms. Throughout my stay there I had a rough time and Staff did the best they could. I had 1 major flashback and a few other pretty bad anxiety attack type incidents but not as extreme as the flashback. I was having intense PTSD symptoms daily (stress amplified by triggers) They were good to me. However, higher up staff decided that my mental health was too severe and that I needed a higher level of care so I was "administratively discharged". Now...this may be true. Maybe I did in fact need a higher level of care. I'm not arguing that. However, their solution to my "higher level of care" was to send me to Hickory which is literally an equal level of care. That doesn't make any sense. They were just trying to wash their hands of me. Regardless of my ptsd incidents or the severity of it, if the facility was unable or ill equipped to deal with a addict who also has PTSD then they needed to say that up front. They said they were totally able to deal with it. Which turned out to be untrue. Taking a patient with PTSD, who informed the facility every step of the way they have PTSD, then administratively discharging them for PTSD is discrimination. I don't know if I can be anymore articulate or clear about this. I spoke with a lawyer and they told me it was worth pursuing because it is indeed discrimination. For the most part I loved the staff who I dealt with on a daily basis they're great. But the higher up staff who decided I had to leave abruptly one day jeopardized my recovery. I had planned on staying for the entire time then doing PHP. So I had to quickly on the spot find housing. I almost went back to the dope house in Indianapolis I was staying at cause I didn't have anywhere to go. Luckily, I found a place. Also, let me add, I am Muslim. I'm actually a practicing Muslim their were a couple other Muslims who were discharged at the same time for various reasons. When they took me to the lobby there was 2 other Muslims who were being discharged as well.. So I kinda felt like they discriminated against us for that as well.

Response from the owner2 months ago
Hi Oliver, we understand your frustration. We hope you ll consider contacting us at your convenience so that we can learn more about your issue and address your concerns. The quickest and most effective way to do this is to call our Compliance team at (844) 755-3399. We hope to hear from you soon.
Reginald Johnson
2 months ago
5

I ve had some great times at this place!!!

Response from the owner2 months ago
Thank you so much for your kind words! We re thrilled to hear you ve had great times here.
Paul Gallivan
5 months ago
4

Response from the owner5 months ago
Thank you, Paul!
1skeevie
5 months ago
1

Well first off the opened a new side on detox there just so they can cram more people in there cuz there all about the money right now and I m speaking of corporate the only thing that made me come back to the facility are half of the r/as that care and still work there and the nursing staff who also does the best they can with what there givin not only clients are treated poorly like you re a prisoner but most of the staff is over worked tired and underpaid so you can only imagine what that leads to I would love to talk to corporate because pretty sure I have a lawsuit on my hands with people being in drugs and staff trying to keep you there against you re will so they can make more money and only met with my consoler twice in the whole 28 days there and did nothing wrong f you have a super low iq this place might be for you it s also a great place if you re homeless and looking for a place to sleep cause I feel like that s the majority of the clients going there rn people getting kicked out for bringing drugs in they don t detox people properly that s why so many people leave after a day or two cause they literally have no idea how to tapper people correctly or give them meds that actually work and need for withdraws I wish I could talk to corporate and tell them every they need to do differently but I think they know and that s why this place is a revolving door really sad but grateful for all the nursing staff and most of the R/a s the ones that don t act like c.o. s at a prison haha

Response from the owner5 months ago
Thank you for letting us know about your concerns. We appreciate all feedback and want you to know we take yours seriously. We re looking into the matter reported, but if you have additional information to share, or if you have additional concerns, please feel free to report them to our Compliance Team at: (844) 755-3399.
Amanda Joy
7 months ago
1

I see some of these reviews and I absolutely had to make one as well because we experienced most of this treatment as well. First of all, my boyfriend had been sick in his bed for 3 days. They gave him some medicine that made him feel worse, he ended up passing out in the shower, and then finally after begging them to take him to the hospital because he couldn't see, they finally agreed to take him across the street to Methodist, which is the WORST hospital, but that's another review for another time. They left him there unattended, and they never even called me to let me know he was taken there and I was his emergency contact!! He called me to come get him and was afraid to go back there. So I took him back to get his things and they were trying to talk him in to staying. As I was waiting outside for him, a lady came out and asked me to help them talk him in to staying. I told her that if he didn't want to stay here, that he would go to a different treatment center because how they treated him there made him uncomfortable being there. She told me that he told them that I would be mad at him if he stayed. Which WAS NOT TRUE. When I asked her why no one called me when he was taken to the hospital, she said I was called and I didn't answer so they left a message. I checked my phone and no missed calls, and I checked my voicemail and you guessed it!! No missed calls!! They end up talking him into staying "one more night" and they promised him to take him to a better hospital. Which they did. Only to find out he HAD COVID!! Now I guess my question is .. when he was going to them telling them he was sick, why didn't they test him, or take him to get tested?? Why did they just assume he was withdrawing? Especially after seeing all these COVID posts, and also seeing someone made a review that had COVID a week before he went in there!! So they made me come get him anyway to quarantine for 3 days and then he could come back and finish treatment. When he went back to get his things, everyone had masks on BUT the patients in there They didn't make anyone quarantine there or anything. I find this disturbing because they have nurses there, so why are there not COVID tests? And why didn't everyone get tested? They lady also told me she gave him the medicine (that made him pass out) because they thought he was being snuck in drugs because he didn't have withdrawals while he was in detox!! Now I'm the only one bringing him clothes and things and everything gets checked before they give it to him, and put in a hot box, so how does that happen? And was she implying I brought him drugs there? Because I don't even do them This place is terrible! He said some of the staff is really amazing, but most of them are not. Stayed tuned, he will be writing his review shortly

Response from the owner7 months ago
Hi Amanda, we hope you ll give us the opportunity to learn more about your experience. We invite you to contact our ethics and compliance hotline (844) 755-3399, whose main object is to investigate these types of concerns. You may also visit pinnacletreatmenthotline.com to submit your concern. We hope to hear from you soon!
Bridgit Wolf
7 months ago
5

Response from the owner7 months ago
Thank you, Bridgit!
Nickolas Arnold
8 months ago
5

Response from the owner8 months ago
Thank you, Nickolas!
Jenna Forney
8 months ago
5

As I sat here and read all of the previous reviews it probably would of stopped me from going. Recovery is what you want to make it. If trivial stuff like the age of the staff or phone time, not seeing a family member stop you from turning you life around you might as well stay sick. This was the FIRST rehab I've been to where I can say staff does care and I did the follow up with 3 extra weeks at PHP and that's where you learn the most. The time spent at inpatient is to save your life management of crisis mode. Now, if you want to go to a bad rehab try out the Salvation Army on Tibbs in Indy that right there is bad. I'm glad I went they do tons of activities, games, contests, prizes ect. If u do go take a coloring book markers any kind of mind distraction bc yes there's alot of you time in there its nice to have something for your hands to do. You can smoke there the food is decent. I'm happy I went!!! Thank You to all the staff! I hope I don't see ya again!! Lol!

Response from the owner8 months ago
Hi Jenna, we're thrilled to hear about your positive experience at our program! Congratulations on your commitment to recovery and completing your PHP follow-up that's incredible progress! Feedback like this is what makes us get out of bed every morning . We always want to create a caring and supportive environment where people can focus on their recovery. It's heartening to hear that the staff's dedication made a difference for you. We also appreciate your thoughts about maximizing the benefits of both inpatient and PHP phases (we agree ). Thank you for sharing your perspective and recommending activities like coloring books. We're continuously looking for ways to enhance our program, and your feedback is valuable. We genuinely hope you don't have to return, but if ever needed, you'll always be welcome. Thank you again for choosing us and trusting us with your recovery. We wish you continued success!
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