Pinebrook Family Answers

402 North Fulton Street
Allentown, PA 18102

About Pinebrook Family Answers

Pinebrook Family Answers is dedicated to providing quality services to vulnerable families residing in the Greater Lehigh Valley and beyond. Pinebrook Family Answers offers Outpatient Psychiatric and Counseling Services.

All counseling is conducted by licensed, Master’s level clinicians who are committed to providing the assistance you seek in a comfortable setting. Family-Based Mental Health Services (FBMHS) are short-term therapeutic services designed to provide assistance to families in their own homes.

Latest Reviews

edwin alvarez
1 month ago on Google
4
Moriah Gabrielli
2 months ago on Google
1
No one ever gets back to you. I ve been trying to get an intake appointment for about 6 months now. Called countless times, left messages, never receive call backs. This place is a joke! The fact that they re still up and running blows my mind. STAY FAR AWAY IF YOU ACTUAL WANT REAL, GENUINE HELP! These people are straight jokers.
Response from the owner1 month ago
I am sorry that you have not had a return call. We have searched our call logs and cannot find your name. Please call 1-833-563-1822, which is our main intake number and someone will get back to you.
Really Useful
5 months ago on Google
1
Absolutely the worst! Please do yourself a favor - don t go to them!! It is in a bad location with beat up chairs and everything looks old and nasty. Their therapists don t listen; instead they put in their agenda. So if you go in with a minor issue, you might end up divorcing or dead. They are more destructive than helpful.

Location

Accepted Insurance

Pinebrook Family Answers works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
Question iconWho Answers?

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

employee-assistance iconEmployee Assistance Program

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
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Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
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Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Pennsylvania
License Number: 202970

Contact Information

Phone icon (800) 382-0404
Building icon

402 North Fulton Street
Allentown, PA 18102

Reviews of Pinebrook Family Answers

2.53/5 (23 reviews)
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Reviews

1

This place has no sense of helping people. Whenever you call to make an appointment, they make the process so much difficult, and sometimes they say they will call you back and it takes them over a week to do so. Also whenever you have been already assigned with a therapist ... Read More

Reviewed on 11/7/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.6 (22 reviews)
edwin alvarez
1 month ago
4

Moriah Gabrielli
2 months ago
1

No one ever gets back to you. I ve been trying to get an intake appointment for about 6 months now. Called countless times, left messages, never receive call backs. This place is a joke! The fact that they re still up and running blows my mind. STAY FAR AWAY IF YOU ACTUAL WANT REAL, GENUINE HELP! These people are straight jokers.

Response from the owner2 months ago
I am sorry that you have not had a return call. We have searched our call logs and cannot find your name. Please call 1-833-563-1822, which is our main intake number and someone will get back to you.
Really Useful
5 months ago
1

Absolutely the worst! Please do yourself a favor - don t go to them!! It is in a bad location with beat up chairs and everything looks old and nasty. Their therapists don t listen; instead they put in their agenda. So if you go in with a minor issue, you might end up divorcing or dead. They are more destructive than helpful.

Cecilia Martinez
7 months ago
3

Nicholas Cochrane
9 months ago
1

They don t care about the patience

Courtney Foulk Alice the Advocate
9 months ago
2

What's being done to us and our children will been seen by history as a great wrong , equal to slavery and the holocaust. The greatest wrongs of the world are done with the best intentions. Saving children never meant , making orphans of loved children due to hate and red tape. Take a step back and understand what your place is in this. Gross injustice

Pamela Rueda
1 year ago
5

Love this place

The josh boy Chachig
1 year ago
3

They have a very large therapist turnover. It's hard when transitioning is one of the behavioral issues.

Empress Nellz
1 year ago
3

it's 2022 and time for in-person visits to start back for therapy, it's a little ridiculous that everything is done via video visit especially pertaining to mental health

Chrissy Guerre-Chaley
2 years ago
1

If I could give this place zero stars I would. The therapist and the psychiatrist I have are great, they are kind and courteous and do their best. The office staff is HORRID. Not once have they sent a single prior authorization form to my insurance company, despite 8 months of attempting to get them to do it. They don't return voicemails, and none of their phone options let you actually speak to a person, you have to leave a voicemail. They don't return emails either.I have, on multiple occasions, had to go weeks without medications because they refuse to send in the prior auth that my psychiatrist made. They take sometimes weeks to return a call to make your next psych appointment and you have to have an appointment every single month because they don't put any refills on your scripts. I have requested multiple times for them to send copies of files to my general doctor, they won't even respond to my GP's inquiries even after signing releases on both ends. They won't respond to me asking for an emailed or printed copy of my file and diagnosis so that I can go to another psychiatrist's office that will actually talk to me.Truly the worst office staff I have ever dealt with.

Emma Fox
2 years ago
5

Sandy V
3 years ago
1

The stupid Dr.Doctor high up my daughters medicine so high that send her to the hospital.and stupid of me for giving her the medicine I didn't know better.so for all the patients be careful ask questions

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