Phoenix VA Health Care System – Southwest CBOC

9250 W. Thomas Rd.
Phoenix, AZ 85037

Phoenix VA Health Care System - Southwest CBOC AZ 85037

About Phoenix VA Health Care System – Southwest CBOC

At the Southwest VA Clinic, veterans can access outpatient treatment for addiction disorders and co-occurring disorders. These can include depression, PTSD, bipolar disorder, and obsessive-compulsive disorder. In some cases, veterans and their families can access same-day help even if they didn’t enroll in VA healthcare. They’re located in Phoenix, Arizona.

As part of the Phoenix Health Care System, the Southwest Clinic operates a comprehensive behavioral health program. You’ll be assigned a care coordinator who can direct you to different departments to treat your specific conditions. Veteran-focused mental health services include individual and group therapy, peer support, and medication. Mental health care can also be accessed online via an online self-help portal, smartphone apps, and the VA telehealth program.

It’s useful that veterans can use their VA health care benefits along with Medicare, Medicaid, TRICARE, and private insurance plans. Plus, those struggling to pay may be able to access VA financial hardship assistance.

They recognize that social work is integral to health care and recovery. They provide help to veterans and their families to manage stress-related issues that arise as a result of mental health disorders, which is great.

Latest Reviews

Cleo Van Ritter
1 month ago on Google
5
The best VA with a whole dedicated team. God bless
Tom S
2 months ago on Google
4
melvin mendez
5 months ago on Google
1
Received a random call from this phone number have no relations to a veteran or anything within that area called backed asked for last 4 of social and last name not sure if it was a scam or what but it was weird interaction when I called back hence I looked up the number afterwards and realized it was the VA

Location

Accepted Insurance

Phoenix VA Health Care System – Southwest CBOC works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
Question iconWho Answers?

Other Forms of Payment

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Per session payment lets you pay for each treatment at the time of service. You may also pay for a certain number of sessions up front and then pay for more if needed. This format allows you to tailor the financial investment to your specific needs and avoid having a large lump sum payment due at the end of the treatment program.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
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LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
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Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
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Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
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Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting
  • desert iconDesert Setting

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 2508

Contact Information

Phone icon (623) 772-4000
Building icon

9250 W. Thomas Rd.
Phoenix, AZ 85037

Fact checked and written by:
Gemma Davison, BSc
Edited by:
Peter Lee, PhD

Reviews of Phoenix VA Health Care System – Southwest CBOC

3.74/5 (18 reviews)
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Reviews

1

Disappointing healthcare program! There is no adequate follow-up which makes it difficult to complete the recovery process. A clear example of the poor health system available to veterans

Reviewed on 2/18/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.9 (17 reviews)
Cleo Van Ritter
1 month ago
5

The best VA with a whole dedicated team. God bless

Tom S
2 months ago
4

melvin mendez
5 months ago
1

Received a random call from this phone number have no relations to a veteran or anything within that area called backed asked for last 4 of social and last name not sure if it was a scam or what but it was weird interaction when I called back hence I looked up the number afterwards and realized it was the VA

paul batts
6 months ago
4

Mike Michela
8 months ago
1

Got there at 1:50pm waited outside side the lab till 2 for the techs to tell me they now close at 2. Nothing posted on the web site. Typical VA behavior.

WOM
8 months ago
5

Just saw a wonderful new PCP here. Dr. Brady was kind, knowledgeable and she actually listened! So many doctors never really listen and address your concerns but Dr. Brady took the time to hear me out and helped me with everything. I do not like going to the doctor but Dr Brady made me glad I did.

Joshua Manning
9 months ago
4

Really
9 months ago
2

Was instructed to go here because my condition was serious. They turned me around

Howard D.
10 months ago
5

This review is for the kind ladies at this clinic, not the call center or the rest of the VA.I called the VA to get medicine after feeling sick. I was able to talk to a doctor relatively quickly (via video chat) but the doctor failed to put the prescription into the system properly and so it disappeared into outer space. No one could fix this, and I spent 3 days trying to get the prescription, all the while getting worse and worse health-wise. Finally I came into this clinic, told them what happened and they were able to get me a new prescription. They even allowed me to take it to the pharmacy of my choice, instead of having to go to the main pharmacy which is much further away.Thank you so much ladies, for being there for me when the rest of the VA wouldn't. God bless!

DeJon Parker
11 months ago
5

It's a clean and professional clinic. I have not had any problems with this facility.

DONALD BOHRISCH
1 year ago
5

Are you a squared away Vet(11B here) feeling discouraged with the system?I was recently until I gave it another chance at todays appointment followed by all of the refreshing follow on help up front by Cedric Davis and the 2 wonderful team members on his left & right thank you and your other amazing team members I collaborated with today

Brian Marshall
1 year ago
2

Ridiculous!! The VA should show some indication that the clinic is closed. I spoke with at least 5 veterans who were trying to get to the clinic today to find out that it was closed for Juneteenth. Obviously, I am not the only one in the dark. I had to call the main line for an operator to tell me the clinic was closed. Seems like a typical lack of dependability that the VA provides for its veterans.

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