Carl T. Hayden Veterans’ Administration Medical Center

650 East Indian School Road
Phoenix AZ, 85012

Phoenix VA Health Care System - Carl T Hayden VAMC AZ 85012

About Carl T. Hayden Veterans’ Administration Medical Center

Phoenix VA Health Care System - Carl T Hayden VAMC offers mental health and behavioral health care services to Veterans and active military personnel in the Phoenix, Arizona area. This location provides dual diagnosis treatment; however, if addiction is the primary diagnosis, clients may need to seek treatment at an alcohol or drug rehab center.

Staff at Phoenix VA Healthcare System – Carl T Hayden VAMC take a person-centered approach to mental health services. Personalized services are offered on an outpatient basis.

The outpatient program provides mental health counseling, behavioral health modification, will therapy, group therapy, family therapy, and trauma treatment. Medication management and psychiatric evaluations are also available. If necessary, clients also receive case management services to connect clients to other resources to address any unmet needs. If a higher level of care is needed, clients may need to be referred to a psychiatric treatment center that offers inpatient support services.

Latest Reviews

David Walker
3 weeks ago on Google
4
I had a colonoscopy done on the 17 Oct 2024, at 08.30am. Everyone was really good at providing me excellent health care. It was my first experience with the VA at this location. Nurses and Doctors were great and helped me with my anxiety for the whole process and procedure.
Sonia Davis
3 weeks ago on Google
5
Nick Maglione
3 weeks ago on Google
1
Truthfully nobody knows what they re doing in the slightest, you get send back and forth between people and neither knows what s going on. They have attitude every single phone call because you re asking for ASSISTANCE and they are genuinely pissed off that they have to do their job, which they can t even do.HIRE NEW EMPLOYEES THAT ACTUALLY CAN ASSIST PEOPLE.I ve waited weeks and weeks to get simple medications because one person can t receive a fax.

Location

Accepted Insurance

Carl T. Hayden Veterans’ Administration Medical Center works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
Question iconWho Answers?

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Arizona is the process of treating individuals who are dependent on a particular addictive drug. Because addiction is complex, this treatment typically includes a variety of interventions that address the many physical and emotional issues involved.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
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LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
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Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting
  • desert iconDesert Setting
  • car iconPrivate Transportation

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes
Accreditation Number: 227075

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 2508

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Contact Information

Phone icon (602) 277-5551
Building icon

650 East Indian School Road
Phoenix AZ, 85012

Fact checked and written by:
Courtney Myers, MS
Edited by:
Kerry Nenn, BSW

Reviews of Carl T. Hayden Veterans’ Administration Medical Center

3.4/5 (663 reviews)
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Reviews

4

I was surprised by the quality of the service they gave me. I was taken care of promptly, and they treated me in the nicest way. I also appreciated how clean the facility was. Thank you all who helped me.

Reviewed on 2/18/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.4 (662 reviews)
David Walker
3 weeks ago
4

I had a colonoscopy done on the 17 Oct 2024, at 08.30am. Everyone was really good at providing me excellent health care. It was my first experience with the VA at this location. Nurses and Doctors were great and helped me with my anxiety for the whole process and procedure.

Sonia Davis
3 weeks ago
5

Nick Maglione
3 weeks ago
1

Truthfully nobody knows what they re doing in the slightest, you get send back and forth between people and neither knows what s going on. They have attitude every single phone call because you re asking for ASSISTANCE and they are genuinely pissed off that they have to do their job, which they can t even do.HIRE NEW EMPLOYEES THAT ACTUALLY CAN ASSIST PEOPLE.I ve waited weeks and weeks to get simple medications because one person can t receive a fax.

Allison Juraska (Alli)
1 month ago
1

My brother is a marine veteran (MOS 0341 mortarman) who is 38 years old and the VA denied him from going to inpatient rehab for alcoholism when he is 100% disabled due to PTSD TBI and has fought and served our country in Iraq during desert storm. SHAME ON YOU. No marine left behind?? You just left him. We will be contacting the media and exposing you greedy, selfish imposters for who you really are.UPDATE: MY BROTHER DIED ON 10/8/2024. 4 months after this review. An autopsy is pending. If it is related to his alcoholism , as it is an unexplained death at this time, WE WILL BE COMING AFTER YOU VA.His name is Andrew John Juraska and his obituary can be found online.

Kirk Christian
1 month ago
3

Would be nice if your staying in the hospital as a patient you should be able to order your own food instead of receiving food you don't eat or don't like. That would be nice if the food that you brought to the patients was hot instead of being cold all the time.

Robbie T
1 month ago
1

Patient advocate will not help you, the DRs in Payson refuse to help veterans, and the director doesn't seem to care at all.. this VA facility is killing veterans 1 day at a time. I wonder if and when this will get better . I have a blood clot now because of the VAs negligence.. how many veterans need to die or almost die before this director shows any sign of care?

Nicholas G
1 month ago
1

Your worst nightmare. The VA must purposely go out of its way to sabotage the care vets need. The incompetency is world-class. No one hates veterans more than the government. The Phoenix VA is the worst hospital I've ever dealt with, and I've lived in 16 different states. The phone system is a disaster, and the medical records department refuses to give me the records I need to get an outside provided so I can get a proper diagnosis. My primary care physician refuses to order the proper MRIs and tests. No wonder so many veterans kill themselves.

Jonathan Schueller
1 month ago
5

I've never had a problem or bad experience here. Everyone from the people who check you in, to the nurses, to the practitioners have always been courteous and good at their jobs. I've come in for everything from what I thought was a bad rash that turned out to be shingles to surgery and I've felt comfortable, but more importantly, my wife felt respected, informed, and comfortable.

Lisa Beckwith
1 month ago
5

Nicole Jenkins
1 month ago
1

Worst of the worst. No one here cares about us, we're just an inconvenience to them. Everyone here has horrible attitudes and cannot do their jobs. Rather pay out of pocket for real medical care by real doctors than use these horrendous "doctors".

Glenn Bartusch
2 months ago
5

Staff has been quite helpful since 2014. I don't know what it is about the year 2014 that turned a corrupt, dilapidated hospital run by greedy-eyed executives and sneaky managers into a state-of-the-art medical facility that (finally) accepts appointments within a year's time and treats veterans like normal people instead of junkyard dogs. Whatever it is, keep doing 2014!

Don Johnson
2 months ago
2

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