Phoenix House – Residential Program

5 Madison Ave
Springfield, MA 01105

Phoenix House - Residential Program MA 1105

About Phoenix House – Residential Program

Phoenix House - Residential Program provide residential substance abuse treatment for men and women, with an emphasis on gender-specific programming. Phoenix House - Residential Program drug or alcohol addiction treatment, including treatment for co-occurring mental health needs, in a highly structured setting where they can develop the social and emotional capital required to live positive and independent, drug-free lives.

Their treatment philosophy is based on the understanding that addiction is a chronic disease not a moral failing. Individuals suffering from substance use disorders deserve and require evidence-based treatment in settings that offer privacy and dignity. Like other chronic diseases, such as diabetes, there are no quick fixes or easy cures for addiction. Good long-term outcomes result from providing individuals with the tools and support they need to achieve and maintain recovery.

Latest Reviews

ECC
4 months ago on Google
5
I started typing a comment that took a half hour to type. I finished and shook my head. All I really wanted to say is, I am grateful to the P.H. House. They didn t call me up or send me an application to live there. I wrote a letter from jail asking/ begging to be accepted. I called them every week. I could think of things to complain about while I was there. But I have to tell myself to remain grateful. I really miss the P.H. House. I met a lot of good people. I also lost a lot of people who couldn t remain sober. That hurts. If it wasn t for the P.H. and the staff. I would be dead today I believe. The Pheonix House saved my life. I don t know if completers can still come back. I just miss being a part of something great.
Lissa B
6 months ago on Google
1
My counselor here is very snotty. I've never been to a halfway house. They won't even bring me to the store to get my essentials. Its in humane . Some come
N8*the*Snake*
10 months ago on Google
1
I was here and let me tell you so many things are wrong with this place.I witnessed an altercation between client member and a staff member the staff member knocked out the client me and several other people that were involved made complaint through the right channels we all got kicked out of the program the staff member never lost his job they removed everybody that was involved and brought the staff member back.

Location

Accepted Insurance

Phoenix House – Residential Program works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
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Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient programs are designed for clients who are medically stable and not at an elevated risk of relapse, including those who have already completed inpatient care. Outpatient programs typically advance clients' established treatment plans, offering continuing addiction counseling and recovery education. Clients who enter outpatient care immediately following detox may also receive medical and mental health assessments and personalized treatment plans. Most outpatient rehabs provide multiple levels of care to align with clients' unique needs.
sober-living iconSober Living Homes
Sober Living Houses (SLHs), aka sober homes or halfway houses, are safe, substance-free, supportive living facilities for those recovering from substance abuse. Ideal for those who've just been through inpatient or outpatient treatment, SLHs are supervised environments with rules that support sobriety, such as curfews, shared chores, and therapeutic meetings. Residents are also often trained on life skills and coping skills to make it easier to transition into society. SLHs also provide a strong sense of community that can lead to the kind of deep and lasting connections with other sober individuals that supports a new, healthy lifestyle.
24-hour icon24-Hour Clinical Care
Due to various health issues that substance abuse causes, 24-hour clinical care in Massachusetts is often a necessary part of treatment. Individuals may be suffering from infections, illness, or organ damage. Having 24-hour care available ensures that these physical problems are treated along with the psychological effects of addiction. Once individuals complete detox and are medically stable, this intensive level of supervision ends, and the next phase of treatment can begin.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Addiction is a highly complex problem, and drug rehab in Massachusetts is often necessary to address it. These programs treat physical, mental, and relational issues that are involved. Treatment empowers individuals to manage these issues without the use of drugs.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Amenities

  • private iconPrivate Setting

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes
Accreditation Number: 34113

Contact Information

Phone icon (888) 671-9392
Building icon

5 Madison Ave
Springfield, MA 01105

Reviews of Phoenix House – Residential Program

2.83/5 (23 reviews)
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Reviews

1

Place is a joke with rats and bugs and cockroaches staff is a joke has no idea what they are doing they lies and steal money that is why residents get to live there for free for the next 2 years because staff got caught stealing so much money do not go here you will not reco ... Read More

Reviewed on 7/28/2019
1

This place is all lies they do not help they manipulate and degrade you it is terrible with staff does this place is like a prison they are rude they do not care about your health and concerns at all do not go here!!!!

Reviewed on 1/26/2019
1

Staff lies and manipulates as well as stole my medication and while I was there over the course of four months over 40 members relapsed and got kicked out and they play favorites as one member got high in the bathroom and is in an open relationship and still allowed to stay ... Read More

Reviewed on 1/26/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.1 (20 reviews)
ECC
4 months ago
5

I started typing a comment that took a half hour to type. I finished and shook my head. All I really wanted to say is, I am grateful to the P.H. House. They didn t call me up or send me an application to live there. I wrote a letter from jail asking/ begging to be accepted. I called them every week. I could think of things to complain about while I was there. But I have to tell myself to remain grateful. I really miss the P.H. House. I met a lot of good people. I also lost a lot of people who couldn t remain sober. That hurts. If it wasn t for the P.H. and the staff. I would be dead today I believe. The Pheonix House saved my life. I don t know if completers can still come back. I just miss being a part of something great.

Lissa B
6 months ago
1

My counselor here is very snotty. I've never been to a halfway house. They won't even bring me to the store to get my essentials. Its in humane . Some come

N8*the*Snake*
10 months ago
1

I was here and let me tell you so many things are wrong with this place.I witnessed an altercation between client member and a staff member the staff member knocked out the client me and several other people that were involved made complaint through the right channels we all got kicked out of the program the staff member never lost his job they removed everybody that was involved and brought the staff member back.

William Culliford
11 months ago
3

It not Phoniex House anymore, BHN owns it now and it's Called Springfield Center. Compared to other BHN programs they are slowly, emphasize slowly getting in line with how they are run. They cram to many people into this place it's very uncomfortable at times. I wanted to leave my first 4 days here but gave it a shot and I'm glad I stayed. The clients here that are really trying to do good is was keeps me here. Most of the staff is pretty awesome, just like anywhere you will have the ones you get along with better. They are making a lot of improvements structureally, so it's a bit of a construction zone at times, but is turning out nice. The daily schedule isn't too demanding, and after 30 days you get a good amount of community time to come and go as you need to. All and all it's a good place to get involved in your recovery, get yourself together, and get your life back. One day at a time....

Moondoddler Ina
1 year ago
1

Staff here lies, steels n get away with it. They must be hard up for workers n let anyone staff even if high. They're prejudice if you're not of their culture. Nothing new with Springfield. When were all just trying to make it in the world. Reports should be on a different level. AMA reports done. N social media wwlp helps get stuff done n reports there findings. The system is messed up there. The clients that go there is what gives them their job security. They need to know this.

Jason Coutu
1 year ago
1

Legit the worst half way house in Springfield. If you want to go to a program where you have to supress who you are , what you, wear, and do then this is the place for you. Do you like to always feel like your walking on egg shells and that any moment you could be put on the street because certain staff don't like you , then this is the place for you. But if you actually want recovery , a safe place to be to achieve long term sobriety and feel comfortable doing it with a staff that actually cares , then this is definetly not the place for you. Also the director and her three little case worker minions should not even step foot or work on a place like this , they legit are sending people out to there death beds when they throw them out for some of the dumbest stuff I've ever seen someone get thrown out of a program for. BEWARE OF THIS PLACE . BHN needs to close this place ASAP !!

KARL C. VINCENT
1 year ago
1

I had a horrible experience there. I literally saw patients being discharged for eatting poppy seed beagles.( yes they do come up on a urine screen)When they figured it out and tried to bring them back because they provided the beagles one person OD and died and another went back to jail on a parole violation. They lowered the threshold on urine test that they failed for poppy seeds. Really guys that how bad you want to lean on clients. This is people s lives and they come to you broken down and asking for help.The staff makes errors and blames it on the clients constantly. I never seen anything like it before. I got written up for them dispensing me the wrong medication to me.Amazingly I stayed clean after they discharge me. If was a hard stay and this is coming from a guy that s done 10+ years in the joint.They are run by B. H. N. now and hopefully is a smoother run facility.Don t let me hinder anyone s recovery if you get a bed take it but just use this review for a heads up. Keep in your lane and your side of the street clean and you will be straight.

Jason Diodati
2 years ago
5

One day at a time 7 years and counting. Loved this house. They did alot for me. Ended up getting back with my now wife got a good job with a good position wake up every day and thank god. Now I wish I could work for a place like this and help others and do what I can for them that today is my dream.

Jarrid Best
2 years ago
5

I entered the Phoenix House in Springfield January 2004. I walked out February 2005. It was both the longest and most important year of my life. I changed as a human being. I m still sober. I had a relapse in 2007, but I got right back up and owned it and moved on. Been sober since. I learned so much about myself. It s meant to be hard. In hindsight, it was life training. It taught me how to be accountable. For everything. Nothing beats laying my head down at night with a clean conscious. I got married. Bought a house. Had a child. I love being a father. I never would have accomplished so much without their guidance. Did I hate it when I was there, yes yes yes. It s hard. They ride your behind. It saved my life.

Toni Adorno
2 years ago
5

Shaun Hinckley
3 years ago
1

This place is horrible staff and always turning issues around on the clients and can never assume responsibility for their actions. When you have a problem and bring it to their attention they find anyway possible to make it look like your fault and not theirs. And their biggest response is "you don't have to be here and can leave". I've been here for almost two weeks and they are constantly threatening clients with being kicked out. When you first get here instead of showing you how things go and what to do they put it on the other clients to do it when they are the ones getting paid to explain how everything works. If I was to recommend a program to go to this place would be the very last option. BHN has far better programs and so doesn't RECOVERY CENTERS OF AMERICAN.

Karen Shephard
3 years ago
1

I wouldn t recommend anyone to go to this facility. Not COVID approved. The patients share one bathroom that was very disgusting. Waiting room was not sanitized, trash everywhere and tons of ants. The staff knew about the ants and yet no one bothered to have the room cleaned. Patients would get anxiety just being there. Rooms are in the basement, looks like a jail cell. Very dirty and staff never wore there masks.

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