Phoenix House Florida – Ocala Residential Center

Citra, Florida

15681 North US Highway 301
Citra, FL 32113

(813) 459-5430
3.06 (79 reviews)

About Phoenix House Florida – Ocala Residential Center

Phoenix House Florida is a substance use disorder and mental health treatment center located in Citra, Florida. They provide a wide continuum of care comprised of holistic treatments that treat the whole person, including those with co-occurring disorders.

Phoenix House offers gender specific residential treatment, partial hospitalization, medication assisted treatment, and family therapy. They also provide options for short and long-term stays and continuing care.

Residential Treatment at the Phoenix House includes an initial assessment to determine the best plan of treatment for each individual. Services provided are individual treatment planning, specialized group therapy, life skills training, health education, family re-integration assistance, and services to help ensure a sustained recovery. The residential treatment programming at Phoenix House is gender specific. For women, the program encourages mother and child unification whenever possible.

Partial hospitalization is one step down from residential inpatient treatment, allowing for the return home to sleep each evening. This program utilizes evidence based practices to help individuals develop trust, self esteem, and personal responsibility. Life skills training, health education, family re-integration assistance, and continuing care services are a part of this program.

At Aspire Health Partners, the Medication Assisted Treatment Program provides medications along with comprehensive medical, psychiatric, and behavioral counseling. FDA approved medications are used to support withdrawal from opioid drugs and to help maintain long term abstinence. By combining medication with mental health treatment, a greater chance of success is achieved for long term abstinence.

Dual diagnosis, often referred to as having co-occurring disorders, is when two or more mental health concerns present themselves simultaneously. It is very common for those who struggle with addiction to also have an underlying mental health concern such as anxiety, depression, or a diagnosable psychiatric disorder. Without proper treatment of the mental health issue at hand, getting and staying sober can be difficult. By treating both the substance use disorder and the mental health needs concurrently, a greater chance for long term sobriety is achieved.

Dollar icon Payment Options

  • shield-cross iconPrivate insurance
  • self-pay iconSelf-pay options
  • financial-aid iconFinancial aid
  • sliding-scale-payment iconSliding scale payment assistance
  • medicaid iconMedicaid

Medical briefcase icon Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

intensive-outpatient iconIntensive Outpatient

Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

12-step icon12-Step

12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).

aftercare iconAftercare Support

Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

medically-assisted-detox iconMedically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

User icon Programs

adult-program iconAdult Program

lgbtq iconLGBTQ Program

military-hat iconMilitary Program

House check icon Settings & Amenities

  • private-room iconPrivate Rooms
  • farm iconFarm Setting
  • basketball iconBasketball Court
  • spa2 iconYoga Studio
  • car iconPrivate Transportation
  • recreation iconRecreation Room
  • pool iconSwimming Pool
  • music2 iconMusic Room
  • meditation iconMeditation Room
  • hiking iconHiking
  • weight iconGym
  • hiking iconHiking

Heart icon Treatment

alcohol iconAlcoholism

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

drugs iconDrug Addiction

Drug rehab in Florida provides quality treatment to help individuals overcome dependency related to a wide range of addictive substances. Programs address both the physical and mental aspects of addiction in order to help you make a full recovery.

check iconDual Diagnosis

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

mental-health iconMental Health and Substance Abuse

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

opium iconOpioid Addiction

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Hand holding medical sign icon Clinical Services

inpatient-file iconCognitive Behavioral Therapy

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

art-brush iconCreative Arts Therapy

Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself.

family iconFamily Therapy

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Fitness Therapy

Fitness therapy blends exercise with psychotherapy for a fun, inspiring, and effective way of treating addiction and other issues. By incorporating movement into counseling sessions, clients become more empowered, motivated, and goal-oriented, all while strengthening their bodies and becoming more flexible. Fitness Therapy is usually used to complement a course of treatment (inpatient or outpatient) to make it even more successful. Increasing the connection between a patient’s mind and body helps both with healing as well as in creating new, healthy habits.

intervention iconGroup Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

mental-health iconIndividual Therapy

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

life-skills iconLife Skills

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety. A separate program, their Probation and Restitution Center, provides education and life-skills training for men re-entering the community.

desert iconMotivational Interviewing

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

nicotine iconNicotine Replacement Therapy

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

recreational-therapy iconRecreational Therapy

Recreational therapy (aka therapeutic recreation) uses creative and fun activities to help with addiction recovery. Recreational therapists lead patients in entertaining and engaging activities like sports or games; art (drawing, painting, sculpture); drama, music, and dance; and/or community outings (field trips) to improve patients' physical, social, and emotional well-being.

house-medical iconTrauma Therapy

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Check icon Accreditations

CARF

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes
Accreditation Number: 79270

LegitScript Certified

LegitScript has reviewed Phoenix House Florida – Ocala Residential Center as part of their certification program, and has determined that it meets the LegitScript standards for legality, safety and transparency.

LegitScript verified in

Phone icon Contact

Phone icon (813) 459-5430
Building icon

15681 North US Highway 301
Citra, FL 32113

Call Now - Help is Available
Get Help Now - 904-658-1359
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Fact checked and written by:
Courtney Myers, MS
Edited by:
Quentin Blount

Reviews

3.06 (79 reviews)
Rehab.com icon Rehab.com (5)
Google icon Google (74)
Accomodations & Amenities
1
Meals & Nutrition
1
Treatment Effectiveness
1
Admissions Process
1
Staff & Friendliness
1
Cleanliness
1
Value for Cost
1
Overall Experience
Date Submitted
Reviewer
Overall Experience
Date Submitted
Reviewer
1
They sell Drugs in This Rehab

A staff member is selling Drugs to patients in this Rehab . The Staff and the Director is nasty as F. If you leave close a property behind, you will not get it back. This place is worse then a jail. Do not come here if you want to recover. Go to Samaritan Village instead. Th ... Read More

Antonino P.
Reviewed on 5/31/2024
Accomodations & Amenities
1
Meals & Nutrition
1
Treatment Effectiveness
1
Admissions Process
1
Staff & Friendliness
1
Cleanliness
1
Value for Cost
1
1

Extremely poorly administered and managed. No accountability ANYWHERE. Staff very immature and poorly trained. Numerous personal items of significant value that were in a secure environment came up missing. I was trying to be discrete here but at least one staff member sto ... Read More

Reviewed on 6/17/2019
1

I wish that I didn't even have to give a 1 as a rating. This "treatment center" is a center that focuses on NOTHING recovery related. They have residents working and doing things that they shouldn't have to do simply because DAVE FIELDS is focused on saving money and putti ... Read More

Reviewed on 7/23/2018
Overall Experience
Date Submitted

Google Rating

3.2 (74 reviews)
Reginald Timmer
2 months ago
1

As a former employee there from 12/04/2023 through 5/13/2024, I can say that this place is beyond corrupt. Night staff bringing in drugs, the turnaround rate was so high because of the lack of training, and the lack of communication is atrocious. Staff treated certain people that kissed up to staff like gold, but the majority of the clients were treated like garbage, especially the women clients. The women seeking treatment at this place are severely neglected, to the point a female client left the facility and was killed across the street from the facility. And management? Let's just say it is because of their incompetence, corruption and lack of morals, all directors and even corporate employees were terminated due to fraud, neglect and many other serious crimes. It says a lot about an organization when your top management gets fired. Not to mention I met the mayor of Ocala 3 times in 2 months. It's sad because the clients are amazing people, and the service of treatment is a very noble thing. DO NOT SEND YOUR LOVE ONES HERE PERIOD!

Jennifer Vizcaino
3 months ago
1

HORRIBLE. tried saying my sister is faking her seizures and they don't want her there anymore even tho her doctor has told them they're real!!! They're so disrespectful here they just want you're money they don't care about helping people in recovery. If I could give a 0 I would. I do not recommend coming here. PLEASE SAVE OR MONEY AND YOUR TIME.

Rachel Rosa
4 months ago
1

ONE: My first time calling with every extension dialed going to voicemail. My loved one was discharged from the hospital awaiting pick up and was abandoned for 4 hours posing a risk to his already vulnerable state. Meanwhile, I called relentlessly and when I finally reached the Director, he was rude and dismissive. TWO: I witnessed with my own ears (while on the phone) how a staff member closed the door in my loved one s face after asking a simple question that should have been answered. The woman could not be bothered. THREE: The staff responsible for visitor permission flat out LIED about me being able to visit. I was turned down and my girlfriend relationship status was watered down with you are not family, you are out of state and two years isn t long enough. Who was she to judge the depth of my romantic involvement? That old bitty lacked basic manners. FOUR: my loved one kept complaining to staff about the drugs running RAMPANT in the facility. Here he was in recovery with easy access to the very thing he was trying to stay away from. FIVE: repeated requests to be transferred elsewhere were ignored. Phoenix House lacks compassionate staff, are very poor with communication lacking transparency and they have a big turn over rate with staff. They also mistreat residents, forgetting that they are dealing with human beings. Utterly disgusting.

Tawfik Narouz
5 months ago
2

Charles Gilette
6 months ago
1

Cory Boatright
6 months ago
4

Well, I've been here since October 20, 2022, and it is now March 2024. It's almost over. I've done my best to put my past behind me. I have not been perfect and probably never will be. But this place has helped me tremendously. I have backslid, probably a dozen times since I've been here, but I keep moving forward. I am an addict and will always be an addict. Every day is a struggle, but I am learning to keep myself and my spirit intact. God bless the Phoenix House and everybody.

Response from the owner6 months ago
Hi Cory, thank you very much for taking the time to share your experience with us. We are very proud of the hard work you've put in over the last 2 years toward a brighter and healthier future, and we will always support you!
Jeremy Ogden
7 months ago
4

I went in August of 2023.Didn't know what to expect.Initially I thought "oh my gosh what am I doing here" for the first week.People up all hours of the night on things they shouldn't have been doing.After the director Mr White came through he realized I was LSF and moved me to the best dorm on facility.My bunkie Marshall was probably the best dude I could ever have for a bunkie.The room stayed clean,showers and bathrooms very tidy,and overall I had no complaints.Of course with any facility drugs can be an issue,but the staff were trying hard to clean up anything or anyone that was a detriment to positive progress.My counselor Mr Nunn was truly a Godsend.He gave me compliments on my progress,and gave me hope.Mr White although he can be tough,wants his business to succeed along with his clients.It has to be tough to run a facility like that,and although i might not have liked some of the decisions that were made,they were done for success of everyone there.Despite what i heard,he and his whole staff care about the clients.You have to be willing to do the work,be humble,and greatful for the opportunity given.Im currently living in a tent,been without a job for almost a month,but sober none the less.I took the tools i learned there and apply them daily to stay the course.My only regret is not staying longer and relocating to Ocala.It may not be perfect,as no place is,but i would go back in a heartbeat to take full advantage of the opportunity.So here is a thank you to Mr. White,Mr. Nunn,Ms. Tracy and everyone in staff that was helpful.Just wished I had stayed longer.Recommend anyone battling addiction give it a try.Its all what you make of it,and count your blessings!

Response from the owner6 months ago
Jeremy, thank you so much for taking the time to share your experience with us! We are very proud of you and your hard work, and you will always have support here at Phoenix House Florida!
R Ramnath
7 months ago
2

It does not matter if you're classified as DOC which means you are court mandated or if you're LSF which means you are here on your own accord...You will be treated like an inmate! The program is not as advertised. Totally misrepresented. The director (Ivan White) is a bully and will deliberately try to get a rise out of you. He treats Phoenix House as his official playground. There ARE drugs in Phoenix House because they do not adequately search anyone when they first come in. Food items cannot be mailed in because they would rather clients buy from their overpriced vending machines. They do allow you to smoke cigarettes here and those can be mailed in as well. The 2 phones are free to use when your aren't in group. The only counselors there who actually cared about the clients were Reggie and Emma. The stay here is anywhere from 3-18 months! You have to be here a minimum of 90 days to use and keep your personal phone. The food is not bad at all but you will need money for snacks to not be hungry. They barely allow you to use the field but allow you to go into a fenced area where you can't see anything except the sky to smoke. They have a music studio (which is closed), a gym (with workout machines some broken), a pool table (which is literally trash), a pool (which we never used), and 2 tvs.

Cesar D
9 months ago
5

Been here has been the best experience for me this place is a God send. Mr Ivan White Mr Danny, Miss Jamie Ms AJ and all of the techs I command you and I thank you so much for your help, patience and guidance. This is a very good place to set a foundation of recovery as long as you wanted you have to do the work, I have to do the work.

Response from the owner8 months ago
Cesar, thank you very much for taking the time to share such wonderful feedback about your experience at Phoenix House Florida. We are very proud of you and the work you've made toward a happier, healthier future in recovery!
Jennifer S.
1 year ago
1

This place is more like a jail then a rehabilitation center. My friend is here trying to get much needed help and the food is awful and mostly from a can by people who can t cook or have no desire to learn, water and AC issues from the water being turned off to not being repaired timely and for the AC to fail in dorm rooms where windows are nailed shut. This is Florida. The heat alone without AC is insane and to not have water?! Is this even legal? Everything my friend tells me is appalling and I cannot believe that this is a place that is supposed to help people. These individuals need to have hope and support. Keeping them in uncomfortable settings is only going to cause anger and turmoil. The one positive note is some of the counselors are actually there to help. But if all the other things keep someone miserable, then what hope do they really have?

Response from the owner1 year ago
Jennifer, we are very sorry to hear that this has been your friend's experience with Phoenix House Florida. Thank you for taking the time to provide feedback, we would like to further address this issue at your convenience. Please reach out to Samantha Latimer at (813) 881-1000, ext. 5501. We look forward to speaking with you.
OoooDatDude
1 year ago
1

This place should not be operating. I personally made an appearance and was appalled at what I witness. Good people that were their for help, were not receiving the care they asked for. Therapy is in the name and I m sure the clients were not receiving that. I truly hope this helps improve the facility because people make bad decisions but that doesn t mean they are bad people

Response from the owner1 year ago
Thank you for taking the time to provide feedback. In order to better provide outstanding service, we would like to further discuss your experience and resolve any concerns you may have. Please feel free to reach out to Samantha Latimer at (813) 881-1000, ext. 5501. We look forward to speaking with you.
Koojo Breeze
1 year ago
5

I had my doubts in the beginning, but turned out to be a blessing in disguise. I had one the best counselors a client could ask for. Ms CJ went beyond the call of duty to insure my recovery went well. And the other counselors Mr Willy and Mr Calvin were great supporters. I m Thankful for my experience. I recommend this place to anyone who is seriously interested in a change in life.

Response from the owner1 year ago
Koojo, thank you so much for sharing your positive experience with us. We are very proud of you and will always support you! Thank you for choosing Phoenix House Florida.
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