PHC – Primary Health Care – Engebretsen Medical Clinic

Des Moines, Iowa

2353 SE 14th Street
Des Moines, IA 50320

(515) 248-1400

About PHC – Primary Health Care – Engebretsen Medical Clinic

PHC – Primary Health Care – Engebretsen Medical Clinic, located in Des Moines, Iowa is a non-profit alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including alcoholism, co-occurring mental health disorders, and opiate addiction. They offer supervised medical treatment to safely manage withdrawal symptoms during detoxification, residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include intensive outpatient, relapse prevention, and recovery housing.

Specialty rehab programs at PHC – Primary Health Care – Engebretsen Medical Clinic include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-appropriate treatment for teens addressing adolescent-specific issues.

Patients at PHC – Primary Health Care – Engebretsen Medical Clinic will find the residential setting creates an immersive environment promoting full engagement in recovery away from daily triggers.

PHC – Primary Health Care – Engebretsen Medical Clinic has received accreditations from CARF and The Joint Commission.

Dollar icon Payment Options

  • medicaid iconMedicaid
  • shield-cross iconPrivate insurance
  • self-pay iconSelf-pay options
  • financial-aid iconFinancial aid
  • sliding-scale-payment iconSliding scale payment assistance
  • calendar iconPer session
  • check iconFinancing available
  • employee-assistance iconEmployee Assistance Program

Medical briefcase icon Levels of Care

outpatient iconOutpatient

Licensed behavioral health consultants (BHCs) work with primary care providers and nurses to provide mental health services; they provide real time assessments and interventions. BHCs address behavioral influenced problems and help patients establish functional goals for improvement. Screenings for depression, anxiety, and alcohol or drug abuse may also be provided with referrals made for appropriate follow up care. Behavioral health consultants are available at the following clinics: Story County Clinic, University Clinic, BE Clinic, East Side Clinic and in Marshalltown.

medically-assisted-detox iconMedically Assisted Detox

Their Iowa City detoxification unit provides a safe and medically-supervised place for individuals to withdraw from drugs or alcohol and stabilize before engaging in a treatment program. This allows for a smooth transition into their treatment community and encourages continued involvement in one’s treatment journey. The length of stay required to detoxify depends upon the individual’s history of use and other medical issues.

intensive-outpatient iconIntensive Outpatient

Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.

inpatient iconInpatient

Residential care is their most involved and comprehensive level of care and is offered in both Des Moines and Iowa City. The program is designed to provide an intensive and nurturing treatment experience in a 24-hour setting. Their residential program will provide you with a comprehensive assessment of your treatment needs and goals, and personalized action steps to help you meet those goals.

sober-living iconSober Living Homes

Sober Living Houses (SLHs), aka sober homes or halfway houses, are safe, substance-free, supportive living facilities for those recovering from substance abuse. Ideal for those who've just been through inpatient or outpatient treatment, SLHs are supervised environments with rules that support sobriety, such as curfews, shared chores, and therapeutic meetings. Residents are also often trained on life skills and coping skills to make it easier to transition into society. SLHs also provide a strong sense of community that can lead to the kind of deep and lasting connections with other sober individuals that supports a new, healthy lifestyle.

12-step icon12-Step

12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).

24-hour icon24-Hour Clinical Care

At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.

aftercare iconAftercare Support

They encourage everyone to remain involved in continuing care services upon completion of primary services. Research suggests that continuing care involvement for two years has a significant impact on ongoing recovery. Prelude continuing care is very individualized, depending on your needs, and can range for one or two meetings a month to regular weekly meetings, and can increase or decrease as your needs change.

heart-hands iconIntervention Services

Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.

User icon Programs

check iconAdolescence program

adult-program iconAdult program

hiv iconHIV/AIDS program

The Project of Primary Health Care’s multidisciplinary team offers a full continuum of HIV services from testing to treatment for individuals seeking compassionate and professional HIV/AIDS services. Their care team includes an American Academy of HIV Medicine certified physician’s assistant, registered nurses, case managers, prevention specialists and benefit specialists who strive to deliver patient-centered, quality care to achieve optimal health outcomes. Their goal is to assist you in navigating a complex health system so that you can be an active partner in managing your chronic disease.

military-hat iconMilitary program

Supportive Services for Veterans Families (SSVF) is a program funded by the Department of Veteran Affairs that aims to provide low-income housing stability. The program is delivered in Dallas, Jasper, Marshall, Polk, Story and Warren counties. SSVF provides outreach and case management services. Case managers assist veterans and their families with housing placement as well as guidance on applying for VA and other public benefits.

men iconProgram for men

women iconProgram for women

young-adult iconYoung adult program

House check icon Settings & Amenities

  • home-setting iconResidential setting
  • private iconPrivate setting

Heart icon Treatment

alcohol iconAlcoholism

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

drugs iconDrug Addiction

Drug rehab in Iowa is available in many formats. A variety of inpatient and outpatient options provide programs that are tailored to individual needs, making recovery possible for everyone.

check iconDual Diagnosis

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

mental-health iconMental Health and Substance Abuse

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

opium iconOpioid Addiction

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Hand holding medical sign icon Clinical Services

couples-therapy iconCouples Therapy

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

family iconFamily Therapy

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Family support sessions will focus on understanding what you want for your loved one, your goals for yourself in relation to this loved one, and developing a strategy to accomplish those goals. There are a variety of directions these sessions can take, depending on your unique situation. These sessions will be provided on a sliding fee schedule.

intervention iconGroup Therapy

Group sessions may provide education on a variety of topics ranging from effective conflict resolution to accurate information about the effects of drugs. Group sessions are very well received by patients as it offers a time for discussion with peers about challenges and successes as each pursues their individual goals. There is always a period of acclimating to groups, after which patients find many opportunities for assisting others while also receiving assistance.

mental-health iconIndividual Therapy

Individual sessions are available for private discussions of concerns and evaluating treatment goals and progress. Patients report that sessions with their individual counselors are extremely helpful. Working with your counselor, you will help select the level of intensity best designed to meet your needs. Your outpatient services are continually evaluated to ensure they remain helpful to you, and may be increased or decreased as your situation changes.

life-skills iconLife Skills

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

nicotine iconNicotine Replacement Therapy

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

house-medical iconTrauma Therapy

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Check icon Accreditations

CARF

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Joint Commission

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Phone icon Contact

Phone icon (515) 248-1400
Building icon

2353 SE 14th Street
Des Moines, IA 50320

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Get Help Now - 515-349-1544
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Reviews

2.16 (30 reviews)
Rehab.com icon Rehab.com (1)
Google icon Google (29)
Accomodations & Amenities
0
Meals & Nutrition
0
Treatment Effectiveness
0
Admissions Process
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Staff & Friendliness
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Cleanliness
0
Value for Cost
0
Overall Experience
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Reviewer
Overall Experience
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Reviewer
1

They must improve the system when they receive calls in order to solve most of the doubts by phone and not waste our time waiting for hours for the solution and only say that it could not.

Reviewed on 3/7/2019
Overall Experience
Date Submitted

Google Rating

2.2 (29 reviews)
Edgar Ordaz
3 months ago
1

The place looks dirty inside and they take so long I waited for over 1 hour and the doctors are terrible at their jobs

Mai Xiong Yang
7 months ago
1

They never answer their phones and they will also last minute change your appointment time without calling you for approval. Super unprofessional...

Kipling Pickle
11 months ago
4

Lovely people, a tad slow but overall great.

marisela cordova
1 year ago
1

Terrible front desk, they never answer the phone. This isn t the IRS for them to take this long

Keilly Daniela Diaz Heredia
1 year ago
1

Terrible, awful receptionists!!!!! They will never help you and if they do they will NEVER be kind or nice.

Rocci Shields
1 year ago
1

No one answers the phone . They do not get messages to doctors .

Jamesia Harris
1 year ago
1

Horrible just horrible .. the fact that I have to constantly call not even receive a answer .. I called numerous times no answer and when I do get an answer there is no nurse to go over my results with me . It s the fact that when I went in to get my testing done it was all of 5 people go in in out the whole time I was there . So the fact of them being overly busy and unstaffed is bogus . I ve even applied and they denied my application because I was not bilingual but no one was bilingual when I visit the office . Do a favor and go to university campus they are much more professional

Danna Lozano
1 year ago
1

Terrible service. Doctors don t care about their patience.

Andrea Hernandez-Ruiz
1 year ago
1

Had an appointment. I wasn t able to do a walk in they sent me off when my eye was almost shut closed. It was so frustrating so I go to my actual appointment and die to work and school I never am able to have a time available. And they said I had to reschedule and wait again.

Octavia Reed
2 years ago
1

My family have been goin to this doctor a while now an we have always had a bad time with the receptionist they will not help you instead they tell you to go somewhere else because they not accepting any appointments untile mid August not really giving me a choice if I would still like to schedule an appointment just refuses my family I just don't understand why should we have to go somewhere else if there doctor is there I would like for them to see there doctor she knows them best an it's just crazy the way they run business. You can never get an appointment, they take so long answering the phone an when they do they put you on hold for almost 20mins..I'm not sorry but Im so done with this place, we will be changing doctors just hate goin through this whole process just to get a little health care!..smh!

Response from the owner2 years ago
We appreciate your feedback. We have notified the appropriate personnel regarding your experience.
Chad Kletting (Goatchz)
2 years ago
5

Fast, nice and the nurses and doctors actually listened to me, it seemed. Planning on switching healthcare providers to PHC.

D'S AUTOSALES
3 years ago
1

Terrible customer service dont waste your time!!!

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