Primary Health Care Medical – East Side

Des Moines, Iowa

3509 East 29th Street
Des Moines, IA 50317

(515) 248-1600
3.02 (51 reviews)

About Primary Health Care Medical – East Side

Primary Health Care (PHC) - East Side Medical, located in Des Moines, Iowa, provides integrated mental and behavioral health care for youth and adults. They specialize in the treatment of historically underserved populations.

Primary Health Care (PHC) – East Side Medical offers dedicated services for homeless and indigent persons, pregnant and postpartum women, bilingual persons, children and adolescents, seniors, military personnel and Veterans, and persons with HIV/AIDS. Treatment is also available for persons with co-occurring addiction and mental illness.

Outpatient Programs
Their outpatient programs are designed to meet the unique needs of historically underserved and vulnerable patient populations, including the underinsured and uninsured. Clients receive personalized care plans and comprehensive case management. They also engage in intensive, trauma-informed individual, group, and family counseling and age-specific, recovery-focused life-skills training. Topics of focus include coping, self-care, anger and stress management, and relapse prevention.

Aftercare Services
Their aftercare services ensure a complete continuum of care aligned with clients’ evolving needs. These services may include step-down support, academic and vocational training, housing and employment assistance, and referrals for medical, mental health, and social service programs.

Accreditation and Payment
Primary Health Care (PHC) – East Side Medical is state licensed and accredited by The Joint Commission. They accept private insurance, Medicaid, EAP benefits, financing, sliding-scale payment schedules, per-session payment, and self-pay. Financial aid is available.

Dollar icon Insurance & Financials

  • id-card iconPrivate Insurance
  • dollar-sign iconSelf-pay options
  • money-check-dollar-pen iconFinancial aid
  • shield-quartered iconMedicaid

Medical briefcase icon Levels of Care

bed-front iconInpatient

Residential care is their most involved and comprehensive level of care and is offered in both Des Moines and Iowa City. The program is designed to provide an intensive and nurturing treatment experience in a 24-hour setting. Their residential program will provide you with a comprehensive assessment of your treatment needs and goals, and personalized action steps to help you meet those goals.

book-medical icon12-Step

12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).

people-group iconIntervention Services

Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.

truck-medical icon24-Hour Clinical Care

At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.

clipboard-medical iconMedically Assisted Detox

Their Iowa City detoxification unit provides a safe and medically-supervised place for individuals to withdraw from drugs or alcohol and stabilize before engaging in a treatment program. This allows for a smooth transition into their treatment community and encourages continued involvement in one’s treatment journey. The length of stay required to detoxify depends upon the individual’s history of use and other medical issues.

User icon Programs

user iconAdolescence program

user-tie iconAdult program

person iconProgram for men

person-dress iconProgram for women

user iconYoung adult program

House check icon Settings and Amenities

  • house-chimney iconResidential setting

Heart icon Treatment

book iconAlcoholism

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

prescription iconDrug Addiction

Drug rehab in Iowa is available in many formats. A variety of inpatient and outpatient options provide programs that are tailored to individual needs, making recovery possible for everyone.

head-side-medical iconDual Diagnosis

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

file-medical iconMental Health and Substance Abuse

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

prescription-bottle-pill iconOpioid Addiction

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Hand holding medical sign icon Clinical Services

Cognitive Behavioral Therapy

During cognitive behavioral therapy in Iowa, you'll gain a better understanding of your thinking and motivations. Your therapist will then help you develop new patterns of thinking and behaving that allow you to cope with life's challenges without abusing substances.

Group Theraphy

Individual Therapy

Individual sessions are available for private discussions of concerns and evaluating treatment goals and progress. Patients report that sessions with their individual counselors are extremely helpful. Working with your counselor, you will help select the level of intensity best designed to meet your needs. Your outpatient services are continually evaluated to ensure they remain helpful to you, and may be increased or decreased as your situation changes.

Trauma Therapy

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Couples Therapy

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Eye Movement Desensitization and Reprocessing

Eye Movement Desensitization and Reprocessing (EMDR) therapy uses bilateral stimulation like eye movements, tapping, or auditory tones to process and integrate traumatic memories. This helps to reduce symptoms of post traumatic stress disorder. The process desensitizes your brain and helps reduce the emotional intensity of the traumatic memories while reducing your symptoms.

Family Therapy

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Family support sessions will focus on understanding what you want for your loved one, your goals for yourself in relation to this loved one, and developing a strategy to accomplish those goals. There are a variety of directions these sessions can take, depending on your unique situation. These sessions will be provided on a sliding fee schedule.

Life Skills

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Experiential Therapy

In addition to 12 Step support, medication assisted treatment, and substance abuse therapy, rehab treatment in Iowa may include experiential therapy. This may come in the form of experiences like equine therapy, community service, drama therapy, art therapy, or other expressive activities.

Nicotine Replacement Therapy

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Check icon Accreditations

CARF

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Phone icon Contact

Phone icon (515) 248-1600
Building icon

3509 East 29th Street
Des Moines, IA 50317

Call Now - Help is Available
Get Help Now - 515-349-1544
Question iconSponsored
Fact checked and written by:
Terri Beth Miller, PhD
Edited by:
Kerry Nenn, BSW

Reviews

3.02 (51 reviews)
Rehab.com icon Rehab.com (1)
Google icon Google (50)
Accomodations & Amenities
0
Meals & Nutrition
0
Treatment Effectiveness
0
Admissions Process
0
Staff & Friendliness
0
Cleanliness
0
Value for Cost
0
Overall Experience
Date Submitted
Reviewer
Overall Experience
Date Submitted
Reviewer
4

Nice, careful and helpful people care about your health here. I feel like part of a big family and I'm so thankful for being treated with nothing but kindness.

Reviewed on 3/7/2019
Overall Experience
Date Submitted

Google Rating

Charla Vo
1 month ago
5

Karina Herrera
1 month ago
5

The Doctors are a love

Matt Dudley
2 months ago
1

I should have believed the p-revious reviews. It took 15-20 minutes for someone to answer and they asked for my SSN, birthdate and then wanted to set up an appointment with a PCP and I do not need that, they kept putting me on hold and never asked about insurance. Very unorganized. Not rude really, but not a pleasant experience.

Pat West
7 months ago
5

Easy to get into. Short waits.

Cecily
8 months ago
1

Called this morning to establish my husband and I as new patients as we just got new health insurance. Our health insurance app referred us to a doctor at this clinic as primary care. When the receptionist answered, she had an attitude of clearly not wanting to do her job. She advised us that we needed a referral for a primary care doctor. When I let her know that we could see any other primary care doctor, she began hounding me on my insurance. I let her know the insurance provider to which she then asked me what my insurance covers. I was not aware that establishing new patients for a primary care doctor required getting the third degree about what our health insurance plan covers, or referrals. Nonetheless, I was still willing to go through with making an appointment for me and my husband. She then, with so much attitude and malice, said that my husband has to call and make the appointment himself. I ve never had any issues making appointments for my husband with medical providers. This was my final straw, as it is evident that this office does not want nor desire any new patients. If this is how the receptionist is, I can only imagine the doctors are the same, if not worse. I was easily able to establish my husband and I at a different clinic with MercyOne, with a kind receptionist, and I was able to make the appointment for my husband. Clearly, this office needs to train their representatives better in customer service, or perhaps hire friendlier people. I would highly NOT recommend this office for new patients.

Steven Shipp
8 months ago
1

God forbid that you actually are needing health care here. They'll be glad to take your monies, but they do not deliver in respect to your needs in a timely fashion. They want to to do all the footwork complilling information, but leave you to do it all on your own. Need a prescription refilled? 48 to 72 hours is average. I went elsewhere. Guess my skin was not their type.

Alexandria Whitfield
10 months ago
1

Can never get anyone on the phone. And if you do it s after you ve called several times bc it hangs up after you ve been holding for 10 min

Diana Weirich
11 months ago
1

Can never get through on the phone. Put on hold, then disconnected after 10 minutes. No option to schedule online.

Sara Miller
11 months ago
1

What kind of clinic doesn t take phone calls? I ve been trying to get my meds refilled for the past 3 days. I guess I ll take time off work and go ask the receptionist myself

Maria Orozco
11 months ago
1

This place sucks. Never answer their phone or anything. Their employees all they do is sit around and gossip. Rude to customers

Debbie butler
11 months ago
1

El Mas�so
1 year ago
5

Very good customer service did a Walk in a they attended me right away, they are a bit busy though so if you go a rush hour times they might not be able to get you in but great place got attended fast

No reviews matching the selected filter!

Nearby Featured Providers

UnityPoint Health – St. Luke’s Hospital – Cedar Rapids
Cedar Rapids, IA (319) 369-7211

UnityPoint Health – St. Luke’s Hospital – Cedar Rapids

St. Luke’s Hospital is one of the largest mental health providers in Iowa.... read more.
Prairie Ridge Integrated Behavioral Healthcare
Algona, IA (515) 295-5158

Prairie Ridge Integrated Behavioral Healthcare

Prairie Ridge Addiction Treatment is an outpatient facility that offers serv... read more.
YSS Family Counseling and Clinic
Ames, IA (515) 232-4977

YSS Family Counseling and Clinic

Youth & Shelter Services (YSS) - Family Counseling & Clinic provides hope an... read more.
Get Help Now
Question iconWho Answers?
Phone icon 800-784-1361
Left arrow iconBack

Write a review for Primary Health Care Medical – East Side

Sharing your insights and experiences can help others learn more about this rehab center.

Title of Your Review
This is a required field
Your Review

Reviews comments must comply with our Review Policy Content Standards. Please do not use names (job titles / positions are acceptable) of any individual or identifying features, abusive remarks, or allegations of negligence or criminal activity.

A minimum of 200 characters and max of 2,000 characters required.
This is a required field
How would you rate the facility on the following?*
Overall Experience
Must select a star rating
Accomodations & Amenities
Must select a star rating
Meals & Nutrition
N/A
Must select a star rating
Treatment Effectiveness
Must select a star rating
Admissions Process
Must select a star rating
Staff & Friendliness
Must select a star rating
Cleanliness
Must select a star rating
Value for Cost
Must select a star rating
What is your connection to this facility?
This is a required field
Your First Name*
This is a required field
Your Last Name*
This is a required field
Your Phone Number
This is a required field
Your Email*
This is a required field
This is a required field
Spinner icon Submitting your review...
Thumbs up icon Your review was successfully submitted.
Get Help Today Phone icon 800-823-7153
Question iconWho Answers?