Pennsylvania Counseling Services – West Philadelphia Street

301 West Philadelphia Street
York, PA 17401

Pennsylvania Counseling Services - West Philadelphia Street PA 17401

About Pennsylvania Counseling Services – West Philadelphia Street

Pennsylvania Counseling Services – West Philadelphia Street, located in York, Pennsylvania is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include intensive outpatient, relapse prevention, and 12-step therapy.

Latest Reviews

Lea Leiby
4 months ago on Google
3
While Dr Hutton is very nice, the people at the front desk, minus Caleb (?) could use some help in the customer service dept.. Whoever I spoke to yesterday (12/27/22) was very soft spoken, so I asked her NICELY if she could please speak up and she practically bit my head off; interrupting me, being rude, etc. I called today (6/3/2024) to request the link for an appt and the girl whi answers the phone basically called me a liar and blamed me for THEIR mistake, which I DO NOT appreciate. They need to hire better front desk staff.
Response from the owner3 weeks ago
Thank you so much for your feedback, and we are deeply sorry for the frustration you ve experienced. Unfortunately, due to confidentiality laws, we cannot discuss treatment-related comments nor confirm or deny whether someone is a client. However, we value your perspective. You may reach out to Tim Nicklas, VP of Treatment Services, who would gladly listen and discuss your concern: tnicklas@pacounseling.com.
Deborah Friedel
5 months ago on Google
5
I see Kim Millhimes on George street. I have made incredible progress in identifying and maintaining healthy boundaries with people I m close with. I have finally been able to identify my own, individual values and live by them! This has lead to huge changes in the way I live my life. In the past, I really didn t know who I was because I was always focused on other people s emotions and values to the detriment of myself. With each session, I grow in a positive direction! I also enjoy the interaction with Cindy who works the front desk. Cindy is super professional along with being kind and making me laugh at times. I feel very well cared for here. I feel emotionally and psychologically safe here.
Sly Wms.
10 months ago on Google
3
Okay virtual therapists. They just need more better social skills. In the world of business it's called pro-active effectiveness. God blessedness and peaceful yearnings.

Location

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Contact Information

Phone icon (855) 272-1653
Building icon

301 West Philadelphia Street
York, PA 17401

Reviews of Pennsylvania Counseling Services – West Philadelphia Street

2.7/5 (22 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.7 (22 reviews)
Lea Leiby
4 months ago
3

While Dr Hutton is very nice, the people at the front desk, minus Caleb (?) could use some help in the customer service dept.. Whoever I spoke to yesterday (12/27/22) was very soft spoken, so I asked her NICELY if she could please speak up and she practically bit my head off; interrupting me, being rude, etc. I called today (6/3/2024) to request the link for an appt and the girl whi answers the phone basically called me a liar and blamed me for THEIR mistake, which I DO NOT appreciate. They need to hire better front desk staff.

Response from the owner1 year ago
Thank you so much for your feedback, and we are deeply sorry for the frustration you ve experienced. Unfortunately, due to confidentiality laws, we cannot discuss treatment-related comments nor confirm or deny whether someone is a client. However, we value your perspective. You may reach out to Tim Nicklas, VP of Treatment Services, who would gladly listen and discuss your concern: tnicklas@pacounseling.com.
Deborah Friedel
5 months ago
5

I see Kim Millhimes on George street. I have made incredible progress in identifying and maintaining healthy boundaries with people I m close with. I have finally been able to identify my own, individual values and live by them! This has lead to huge changes in the way I live my life. In the past, I really didn t know who I was because I was always focused on other people s emotions and values to the detriment of myself. With each session, I grow in a positive direction! I also enjoy the interaction with Cindy who works the front desk. Cindy is super professional along with being kind and making me laugh at times. I feel very well cared for here. I feel emotionally and psychologically safe here.

Sly Wms.
10 months ago
3

Okay virtual therapists. They just need more better social skills. In the world of business it's called pro-active effectiveness. God blessedness and peaceful yearnings.

Alejandro Magana Zavala
1 year ago
1

I do not recommend Pennsylvania Counseling Services. I was discharged because I cursed over the phone while speaking to the front desk woman, speaking about the psychiatrist and not directly at her. I was having a bad day, I've been going through a tough time, and THIS IS A MENTAL HEALTH FACILITY! This is the one and only time I have not been able to control my emotions and they knew that, and it was over the phone. The staff didn't even bother to check if I'm ok, if I am safe, what's going on, they decided to discharge me instead. Then, they lied about the reason for discharge, sending me a letter stating that I CHOSE TO BE DISCHARGED which is a lie. I can't find a psychiatrist in my county now due to lack of doctors in that field. Psychiatrists hold so much control over a medicated patient and their corrupt practices is the reason why there are more attorneys fighting negligent mental health services than there are psychiatrists and mental health services available right now. Avoid Pennsylvania Counseling Services.

Magdaly Rivera
1 year ago
1

Fed up Done!
1 year ago
1

Rude lady at the front desk. Won't be returning.

Elena Melendez
1 year ago
5

Joe Bogdan
2 years ago
1

Extremely unprofessional

Response from the owner2 years ago
Thank you so much for your feedback, and we are deeply sorry for the frustration you ve experienced. Unfortunately, due to confidentiality laws, we cannot discuss treatment-related comments nor confirm or deny whether someone is a client. However, we value your perspective. You may reach out to Tim Nicklas, VP of Treatment Services, who would gladly listen and discuss your concern: tnicklas@pacounseling.com.
SAVAGE*BITCH KENNEDY (LISSA)
3 years ago
4

MTA2 MTA2
3 years ago
1

There is a girl at the desk that was very disrespectful. Young girl. She is the first point of contact. She should be respectful and professional. I informed the Doctor and she stated she would take care of it. I came back again and she was even worst. Does anyone know the head of this program? I would like to file an official complaint. If you as a business can't control your first point of contact how can you control your sessions. Run from this place. They deserve a zero.

Response from the owner3 years ago
In our field, due to confidentiality laws, we cannot publicly confirm, deny, or discuss anything said when it s connected to an individual who may or may not be a client. Pennsylvania Counseling Services stands upon its fine reputation in serving our communities in a caring and competent way. As in any disagreement in life, there are usually two sides to any story. We appreciate the reader keeping this in mind, and the writer, should they wish to contact us for further discussion, may reach out to Tim Nicklas, VP of treatment services, at tnicklas@pacounseling.com.
Shane Robinson
3 years ago
1

My experience here has been extremely disappointing. The staff members are not qualified, and lack the empathy required to truly assist people in the recovery process. Also, I had personal matters to attend to prior to a meeting, which landed me at the facility about 3 minutes behind schedule. They refused to allow me to join the group at this point for insurance reasons... I do not recommend going through the Pennsylvania Counseling Services program.

Response from the owner3 years ago
Thanks for taking the time to share your experience with us. We care deeply about providing excellent care to those that choose us. Please feel free to reach out directly to Tim Nicklas, tnicklas@pacounseling.com, our VP of treatment services, and he will be happy to hear your specific experience. Thanks again.
daddy daughter podcast
4 years ago
1

My wife has had very bad experiences especially when filling monthly medication. Called last week so they could get meds filled ahead of time. Went to pick up the prescription today. The day before it usually is filled every month. The prescription was not there. She called and talked to Solange (who is Mrs Huttons secretary) and was told she would try to get in the prescription today. My wife was very upset and scared and told them they would need to figure it out. She was then hung up on by the secretary. Very unprofessional. We will be switching offices as soon as possible if this situation is not addressed.

Response from the owner4 years ago
Thank you for your feedback. We're so sorry this was your experience and would like to discuss it further with you. You can contact Tim Nicklas, VP of treatment services, at tnicklas@pacounseling.com to do so.
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