Pathways

158 Holden Street
Buffalo, NY 14214

Pathways NY 14214

About Pathways

Pathways is a private outpatient drug rehabilitation center in Buffalo, New York, and a part of the Department of Sisters of Charity Hospital in the Catholic Health network. They offer both medication assisted treatment and counseling services for adults dealing with opioid addiction.

Pathways offers 24 hour support and medical care. A doctor’s referral is not required to receive care. Their MAT programs include methadone, Vivitrol, and Suboxone options managed under the supervision of qualified staff. A doctor may provide a prescription for opioid addiction as part of their treatment regimen. You may also be referred for inpatient care at another facility within the system as needed.

The clinic offers traditional care and other services like spiritual and faith based counseling, as well as men’s and women’s group counseling, therapy, and services for recovery. They also provide help for pregnant women from addiction, trauma, or abuse. They accept payment from either the customer directly or Medicaid. They offer a variety of financial assistance options for those who qualify.

Patients and clients have mixed views on the clinic. Some have said that front desk staff and security could be more cordial, while others have remarked that they are happy the program is working to curb their addiction behaviors.

Latest Reviews

FREDERICK WIEDMER
4 weeks ago on Google
5
Response from the owner10 hours ago
Thank you for taking the time to let us know how we did, Frederick. We hope you have a great day!
Anastasia
1 month ago on Google
5
Response from the owner2 weeks ago
Thank you for taking the time to let us know how we did, Anastasia. We hope you have a great day!
Darla Reid-Wright
Reviewed on 09/05/2024
5
I am in deep gratitude to the Pathways program and employees. Professional services and a highly qualified staff, made recovery possible and successful. Thank you! I highly recommend the Pathways program to anyone seeking help and assistance, for they will discover compassion and understanding, where and when it is needed most.

Location

Accepted Insurance

Pathways works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
Question iconWho Answers?

Other Forms of Payment

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Inpatient rehabs provide a space for clients to focus exclusively on their recovery while receiving intensive supervision and support. Inpatient treatment centers provide housing and food and most offer round-the-clock clinical care. Their primary treatment modalities typically consist of addiction counseling using various psychotherapeutic methods, including CBT, DBT, RBT, and motivational interviewing. Many rehabs also provide specialized services for clients with co-occurring addiction and mental illness. Recovery-focused life skills training and holistic therapies are other common services.
24-hour icon24-Hour Clinical Care
For many different stages and therapies offered during addiction treatment, it's essential to offer 24-hour clinical care in New York. often involves medication treatment for drug or alcohol detox. The withdrawal symptoms experienced during detox can be dangerous, but having medical experts on-site around the clock means someone is always there to step in and provide emergency medical care when and if it is ever needed.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

When you choose drug rehab in New York, you'll participate in a variety of treatments that are designed to help you live a drug-free lifestyle. Common methods of treatment include group, individual, and family counseling, medication management, nutrition, exercise, and management of co-occurring mental health disorders.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.

Clinical Services

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Amenities

  • private iconPrivate Setting

Contact Information

Phone icon (716) 862-1330
Building icon

158 Holden Street
Buffalo, NY 14214

Fact checked and written by:
Courtney Myers, MS
Edited by:
Terri Beth Miller, PhD

Reviews of Pathways

3.32/5 (64 reviews)
5
Staff
5
Amenities
5
Meals
5
Value
5
Cleanliness
5
27
4
8
3
5
2
6
1
18

Reviews

5
Successful Recovery

I am in deep gratitude to the Pathways program and employees. Professional services and a highly qualified staff, made recovery possible and successful. Thank you! I highly recommend the Pathways program to anyone seeking help and assistance, for they will discover compas ... Read More

Darla R.
Reviewed on 9/4/2024
3

Some of the counselors there seem to work against you and treat you like your still an active addict even after being on methadone for many years and not using opiates. Their take home policy is ridiculous.

Reviewed on 3/16/2019
3

This place is basically what you want out of life you get what you put into the program,Most people who dont have there mind rite just use this place to not get sick in the morning From heroin and will continue to shoot up while in this program for years and never even try t ... Read More

Reviewed on 2/28/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.3 (61 reviews)
FREDERICK WIEDMER
4 weeks ago
5

Response from the owner4 weeks ago
Thank you for taking the time to let us know how we did, Frederick. We hope you have a great day!
Anastasia
1 month ago
5

Response from the owner1 month ago
Thank you for taking the time to let us know how we did, Anastasia. We hope you have a great day!
Zachary Heinrich
3 months ago
5

This place saved my life nothing is perfect but nurses truly care and my counselor is the best in my opinion. Just follow the few rules they have and your time there will be great

Response from the owner3 months ago
Thank you for taking time to review the care you received, Zachary. We ll be sure to share your kind words with our Pathways team.
Jacqueline Rivera
5 months ago
4

I have experimented good and bad times, but as of current year everything is been very good. I m a patient advocate.

Response from the owner3 years ago
Jacqueline, I'm very sorry about your recent experience at Pathways. We'd like to look into the events that took place during your visit and address these concerns. Please call 716-923-1885 to speak with our patient experience team.
jes nemo
7 months ago
4

I've been sitting on this review for a long time as it's definitely a "love/hate" relationship with this place as I will admit MAT has saved my life and some of the staff is amazing, the systems in place (which are per clinic and not federal or state regulation) rely on a punitive system rather than therapeutic.2 1/2 years ago I got a callback while out of town. My counselors never discussed this process with me and I offered to come back from across state. I was told not to by my counselor until it was too late. She admitted there were gaps in the system that were being addressed and although she told me one thing and it "wasn't my fault" i still "needed" to face "consequences." I lost a week of my two week takehomes in August 2021 because of this. I have been clean since April 2016, tested clean since February 2016 though I was honest that I wasn't stable, and I STILL haven't received my week back. I could've completely fell off and started over and been back to two weeks at this point.Since recovery, I have gotten multiple degrees, take care of my aging parents, run a successful store, and that is somehow not enough. It's frustrating because MAT has saved my life and I accept it'll be lifelong but with that comes these liquid handcuffs.Fortunately things are better than they've been. I don't know if it's that Dave is the director now but the way they handled the storm a few months back as well as closing for the upcoming eclipse and ensuring people have proper medication is a great improvement from the travesty that occurred December 2023 with the blizzard, though I'm guessing they got in trouble for the way they handled it.You hear so much about Catholic Health and what they're doing. How about you do that for Pathways too? We're still patients even if we're "just junkies" which is how we seem to be treated, or a cash mill. A lot more can be done to treat us with respect and dignity and it's sad because addiction can happen to anybody.Just a note: the nurses are amazing. They are extremely kind and compassionate, so is the guard at the door. I miss the guy who used to be in the waiting room. It's nice to be treated with respect and it's reminiscent of Gerald's treatment, who I still think of regularly and miss, it was incredible how he knew all our numbers and was just such an awesome guy. Anyway- please keep doing what you're doing well on that level and hopefully the other things can rise to that level as well.

Response from the owner7 months ago
Thank you for taking a moment to share your experience. We really appreciate you taking a moment to acknowledge some of our staff and the exceptional care they provided. I m very sorry about your experience with our team at Pathways. I ll be sure to share your comments so we can address these concerns. If you d like to speak with someone further, please call (716) 923-1885 to speak with our patient representative.
Paul Gimlim
11 months ago
5

This place is great no problem for me because I follow the rules, You have to understand that the worker have rules to follow aswell.That methadone save my life iam very grateful

Response from the owner11 months ago
Paul, we are so happy to read such a great review about Pathways! We appreciate you taking the time to share your experience. Have a great day.
Ray Barbie
1 year ago
1

Only interested in making money off patients zero compassion even if you passed every single drug test for years quick to suspend takeouts would rather make more money off a patient who comes daily,It s so obvious please listen to my 100 percent truthful story,when I first started 9 years ago it was after I had my son and after a car accident I had no fault insurance so pain management had me on tabs with morphine narcotic pain patches and control substance muscle relaxers,I got paid and no no fault ended and no doctor through Medicaid was available for pain management everything was 6 months I started having horrible wd I was sick so I google searched pathways they let me right in ,The Opioid epidemic was on the rise it was 2014 People are dropping like flies people I knew I have been to so many funerals that year of close friends dying I was scared so when I got in Pathways I wanted to do the right thing and I did,I was going through a divorce so I was OK will coming to the clinic every day it got me out the house ,So because of fear of getting depressed I never Even ask my counselor about the takeouts in spite me passing all my drug test for six years straight,Fast forward 2020The pandemic hit I got takeouts for 6 days a week But now I m enjoying those takeouts because my life is not the same,My youngest child is non-verbal With autism lead poisoning pica And horrible seizures,And aggressive behavior from the lead poisoning,I tell my counselor everything about this,My counselor even new that my child was kicked out of his school since December 2022 because the school cannot handle his behavior it was a school for autistic kids,So now he has a care aid that watches him when I go only on fridays it been only Friday for 2 years,Then about four weeks ago my counselor randomly called Me and told me to come in on a day that I ve never been, and didn t say why,So I desperately try to get his caregiver to come over and watch him the next day,But the aid requires at least a 48 hour notice,So I was unable to make it and the following day I get into another car accident,I went to Pathways showed my counselor about my new accident my daughter was driving I was hurt again pain started again, I lost five days worth of takeouts,at this point it s 9 years with no failed drug test I tell my counselor I am definitely not going to make it here five days a weekI have no one to watch my son that many days a week,And on top of that I m paying $400 a month and Uber to get here,I plead for a medicade cab My counselor told me to get my chiropractor to get me a Medicaid cab to get to the clinic seven days a week,And of course I knew it was going to happen my chiropractor who just met me a month ago and told me that Pathways had to set up my Medicaid cab,So yesterday after nine years I was forced to quit the clinic, because I lost all my takeouts cuz I had no money for a Uber and I couldn t have his aid 7 days a week,And here I am going backwards nine years later Re-injured in pain starting pain management in a few days because they will see me once per month ,I pray I can continue to stay strong,But I was not ready to leave Pathways but I had no choice I cannot afford to come seven days a week Pathways you guys should be better especially if you have a patient that s been there years and never failed a drug test,Try to help them with the simple things like transportation set up,If you no there situation and you know that they passed every single drug test they ever had there from day 1 don t be so quick to take away all their takeout s Because at the end of the dayYou really make me People feel like just a number 4207 look me up,My sobriety spoke for it self it should have counted for something

Response from the owner1 year ago
Ray, we regret to hear that your experience with us was not a more positive one. We would like to have a better understanding about your experience. Please reach out to us at 716-923-1885 to speak with our patient care team.
Harley Quinn
1 year ago
1

YOUR CLINIC IS GOING TO EVENTUALLY KILL MY FATHER IN LAW he was kicked off dart because they wouldn't put his dose up because he is on benzos so he would call the doctor head nurse and counselor everyday multiple times wanting increase so they helped him to get in at pathways he goes in there can't keep his eyes open let alone talk and still dose him he goes to detox every month because he is out of benzos it's so bad he has been kicked out of hospitals and I know your fully aware because some are sisters I have 7 years clean I know what and why he does this however I don't get why you are not doing anything to help him I'm giving you a heads up since you can't help him to live to see his grandkids I AM GOING TO CONTACT PEOPLE WHO CAN

Response from the owner1 year ago
Thank you for bringing these concerns to our attention. We understand how difficult this must be for you and your family. I've provided your comments to our management team at Pathways. However, we would also like to speak with you directly to determine how we can be of better assistance. Please call our patient experience team at (716) 923-1885.
Chasnie Beers
1 year ago
1

The lady at the front desk is horrible and is not helpful at all. This place is supposed to help with your soberity, not make you want to use. I have never been to a counseling place that is so careless and disrespectful as this one.

Response from the owner1 year ago
Chasnie, I m very sorry about your recent experience at Pathways. I ve forwarded your comments onto our management team and we would like to address your concerns as soon as possible. It would help us resolve this matter to speak with you directly, please call our patient experience team at (716) 923-1885.
Chelsea Viera
1 year ago
1

The way that this storm was treated and prepared was absolutely negligent and I m gonna need for someone to contact me that is higher up I have some pretty disgusting concerns that really need to be addressed people were left without their medication during a storm that was very well known about for over a week prior I have a once a week take home and they wouldn t even allow me to come in a day or two early only shorting myself to avoid the storm knowing I am legally disabled coming from an hour one-way away in a cab that I am locked into a contract with because my counselor has already admitted you can t find anyone else to take such a low bid so now when I went to sisters charity hospital after you had me drive all the way out there in a snowstorm having my car getting stuck in the road first it was they were opening the facility at 8 AM waited around in the snow for them to then say oh we re not opening at all I said it sisters charity for five hours for your sisters charity hospital to give me less than half my dose for one day because now they need enough for everybody after this was something that was completely negligent in the first place so again I m really going to need someone to contact me because now I am sitting here going into severe withdrawal and that s OK because everybody at sisters charity got paid like they helped someone

Response from the owner1 year ago
Chelsea, I m very sorry about your recent experience at Pathways. I ve forwarded your comments onto our management team and we would like to address your concerns as soon as possible. It would help us resolve this matter to speak with you directly, please call our patient experience team at (716) 923-1885.
William Fanton
1 year ago
5

Friendly helpful and caring counselors and staff are there to assist you with either your personal struggles with mental health and/or your struggles with addiction. I have never felt like anyone there is judging me basedsolely on my addiction, unlike at every other rehab facilities that I have gone to trying to get help.. I hope your experience at pathways will be as pleasant as mine has been.. Good luck and stay strong..

Response from the owner1 year ago
Thank you for taking time to review the care you received, William. We ll be sure to share your kind words with our Pathways team.
E Barone
1 year ago
1

I have the take home dose of a patient named Samantha triffilo - you guys need to do better and not be so careless at whom you let be apart of your program . this could have overdosed the person who s hands it ended up in. Don t you do counts to make sure they don t sell these ?

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