Palo Verde Behavioral Health

2695 North Craycroft Road
Tucson AZ, 85712

Palo Verde Behavioral Health AZ 85712

About Palo Verde Behavioral Health

Palo Verde Behavioral Health is a Joint Commission Accredited facility located on Craycroft Road in Tucson, Arizona. They treat adolescents 12-17 and adults 18 and over for substance use disorder. They also treat dual diagnosis patients.

The program is affirming for patients of any gender or sexual orientation and welcomes LGBTQI patients. They’re also culturally sensitive. They have trauma informed services for first responders, veterans and active duty military.

Most insurance plans are accepted at the center. They also take government funded insurance such as Medicaid, Medicare and TRICARE.

The center offers adolescent inpatient services that deal mostly with behavioral and mental health issues. They have crisis stabilization and anger management and also deal with abuse issues. The kids are involved in group and individual therapy.

For adults, there’s an inpatient detox program to start your substance use treatment. You’ll first have a physical exam, and they’ll assess the level of your chemical dependency. Once you’re detoxed and stabilized, you’ll begin therapy for your substance use and any co-occurring mental health disorders. Some common co-occurring disorders include anxiety, depression, bipolar disorder and schizophrenia.

There’s also a partial hospitalization program (PHP). This is an intensive program to help manage increased symptoms that negatively impact your daily life but don’t require the 24 hour monitoring of an inpatient program. You’ll have comprehensive services with a psychiatric program.

The intensive outpatient program (IOP) is less restrictive than the PHP but helps if you’re unable to handle your illness on your own. The IOP has group therapy services.

Latest Reviews

Aaliyah Ortega
3 weeks ago on Google
1
Loook yall Ian saying you can t send ur kids here u js shouldn t they move weird there.
Response from the owner2 weeks ago
Hi, Aaliyah. Your feedback is very important to us and we truly appreciate you taking the time to share it with us. We'd like to take the opportunity to follow up with you directly so that we can learn more about your concerns. At your convenience, please provide us with your contact information by visiting http://www.paloverdebh.com/contact-us/. Again, thank you.
Cynthia Peete
3 weeks ago on Google
1
My Son was treated here , or should I say lack of treatment, and just released today. Dr A. told him she felt he didn't need to continue with court ordered treatment, that he was good. My family agree that this is not true.He needs this court ordered treatment to stay in place so that he lives. My Son is an intelligent artist soul whos caught up in an addiction. He's manic, and needs intervention. And because of court orders, he's picked up alot, which has at this point prevented him from dying because of this disease of addiction. It is my thought that the Dr. whi treated him and released him needs to take seriously the practice of non bias training And the treatment of people under her care. I believe she doesn't truly take doing no harm seriously. She hasn't helped this situation and I pray that one day she will actually be an advocate for those that can't advocate for themselves. Releasing my Son is horrible , she has no heart for those addicted to drugs. This place is just charging insurances and providing no real help.
Response from the owner2 weeks ago
Hi, Cynthia. Thank you for reaching out to us. We would like to take the opportunity to address your concerns with you directly. At your convenience, please provide us with your contact information by visiting http://www.paloverdebh.com/contact-us/ so that we can follow up with you. Thank you again and we hope to hear from you soon.
Kelly Ann
3 weeks ago on Google
4

Location

Accepted Insurance

Palo Verde Behavioral Health works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
Question iconWho Answers?

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
intensive-outpatient iconIntensive Outpatient
Intensive inpatient programs (IOP) offer high-level support for clients in early recovery, those exiting detox or inpatient rehabs, and those at an elevated risk of relapse. Intensive outpatient treatment typically includes rigorous individual, group, and family counseling. Evidence-based complementary therapies, such as acupuncture and massage, are widely available. Medication assisted treatment (MAT) may be provided. Clients in IOP receive a minimum of nine hours of treatment per week but may engage in up to 20 treatment hours weekly.
aftercare iconAftercare Support
Rehab aftercare programs support clients' successful reintegration into their home, workplace, and community. Drug rehab aftercare presumes that recovery requires life-long support. These programs typically offer a wide variety of services customized for the clients' unique and evolving needs. Clients may receive vocational training and career counseling, housing assistance, legal aid, peer coaching, and 12 step program induction, among other services. Clients' case managers often play a lead role in rehab aftercare planning.
12-step icon12-Step
Many addiction recovery centers base their treatment modalities on the 12 step program model, and those in treatment often transition to community-based programs. These programs can also be effective for clients who choose not to enter rehab. Traditionally, 12 step meetings are designed to provide intensive peer support whenever it is needed. In addition to group meetings and peer sponsorship, participants "work the steps" to achieve recovery through a systematic healing of the mind, body, and spirit.
partial-hospitalization iconPartial Hospitalization Program
A partial hospitalization program (PHP) offers a short-term alternative to inpatient treatment or a step-down option after a residential program. With PHP treatment, you'll receive 6 to 8 hours of daily support, up to 5 days a week. The duration of a partial hospitalization program can vary with the average length being 90 days. While commuting is necessary, some programs also offer telehealth options. PHP treatment is often covered by insurance and typically offers medication management, relapse prevention techniques, and behavioral therapy.
24-hour icon24-Hour Clinical Care
The initial phase of recovery treatment typically includes 24-hour clinical care in Arizona. This constant supervision ensures a safe detox process, which helps the individual physically stabilize from substance use. Patients will receive medications to curb withdrawal symptoms and cravings, as well as other necessary medical treatment. This period typically lasts up to a week, then the individual will receive medical clearance to begin inpatient or outpatient rehab.
medically-assisted-detox iconMedically Assisted Detox
The safest way to remove addictive substances from your body is done under the care of licensed medical professionals. Known as medically assisted detox, this level of care is typically in an inpatient setting with a team of medical experts that may include doctors, nurses, and mental health clinicians. Medications like Suboxone, methadone, or Vivitrol may be administered to help alleviate withdrawal symptoms.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
child-program thumbnail image
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
hearing-impaired-program thumbnail image
Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

The goal of motivational interviewing in Arizona is to enhance your confidence in your ability to make changes in your life. It encourages you to commit to change and plan for the process of making those changes that will allow you to reach your goals.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Developing life skills is an important piece of addiction recovery treatment. These skills help you succeed in day to day tasks and live a healthy, independent life. They include communication, critical thinking, problem solving, self control, and resilience.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (520) 322-2888
Building icon

2695 North Craycroft Road
Tucson AZ, 85712

Edited by:
Kerry Nenn, BSW

Reviews of Palo Verde Behavioral Health

2.49/5 (147 reviews)
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Reviews

1

The medical staff were the only ones who were friendly with me, their work was very efficient, however the administrative staff treated me in a horrible way, they need to train their staff in customer service, should have more compassion to deal with people who suffer, they ... Read More

Reviewed on 2/19/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.5 (146 reviews)
Aaliyah Ortega
3 weeks ago
1

Loook yall Ian saying you can t send ur kids here u js shouldn t they move weird there.

Response from the owner3 weeks ago
Hi, Aaliyah. Your feedback is very important to us and we truly appreciate you taking the time to share it with us. We'd like to take the opportunity to follow up with you directly so that we can learn more about your concerns. At your convenience, please provide us with your contact information by visiting http://www.paloverdebh.com/contact-us/. Again, thank you.
Cynthia Peete
3 weeks ago
1

My Son was treated here , or should I say lack of treatment, and just released today. Dr A. told him she felt he didn't need to continue with court ordered treatment, that he was good. My family agree that this is not true.He needs this court ordered treatment to stay in place so that he lives. My Son is an intelligent artist soul whos caught up in an addiction. He's manic, and needs intervention. And because of court orders, he's picked up alot, which has at this point prevented him from dying because of this disease of addiction. It is my thought that the Dr. whi treated him and released him needs to take seriously the practice of non bias training And the treatment of people under her care. I believe she doesn't truly take doing no harm seriously. She hasn't helped this situation and I pray that one day she will actually be an advocate for those that can't advocate for themselves. Releasing my Son is horrible , she has no heart for those addicted to drugs. This place is just charging insurances and providing no real help.

Response from the owner3 weeks ago
Hi, Cynthia. Thank you for reaching out to us. We would like to take the opportunity to address your concerns with you directly. At your convenience, please provide us with your contact information by visiting http://www.paloverdebh.com/contact-us/ so that we can follow up with you. Thank you again and we hope to hear from you soon.
Kelly Ann
3 weeks ago
4

Jackie Rose Online
3 weeks ago
1

-0 stars for Adult Inpatient UnitKept changing meds to where some caused more anxiety and nightmares (anxiety and sleep meds) even previous meds worked fineAllowed a regular patient to stalk and harass and drs/nurses and other patients as well as stalker to gaslight my family member there and NOT HELP AT ALLTerrified the whole time she was thereAlmost tried to make her stay against her willOne positive is the Children's Inpatient Unit when she went there when she was youngerDO NOT RECOMMEND!!!

Response from the owner3 weeks ago
Hello, Jackie. We appreciate your feedback. We would like to get more details about this; please visit http://www.paloverdebh.com/contact-us/ at your earliest convenience to provide us with your contact information. We hope to hear from you soon.
Anj P.
1 month ago
1

My husband is seriously mentally ill, declared so by the state of Arizona. Bipolar to be specific. During his last episode he ended up here. When they called me telling me they were releasing him, I told Kristen they were making a mistake! I told Kristen he was not at baseline. I told Kristen he was still a danger to others. Kristen did not listen to me or care. My husband was released and they said everything would be back to normal soon. She LIED! My husband is only gotten worse Kristen! In fact now all evidence points to the horrible reality that he s probably stabbed someone. Now I want the world to know, my husband may have been the person holding the knife, but Kristen and the team at Palo Verde who were responsible for him are equally to blame. I told them my husband was not safe for discharge they did it anyway! Believing as professionals of course they know more than me. Well here we are Kristen, you were WORNG , and I blame you and P.V. For our current situation! I begged for your help, you refused to listen. Now, I want the victim and their family to understand their anger and outrage needs to be focused on the people who actually failed here.

Response from the owner1 month ago
Hi, Anj. Thanks for taking the time to share this review. Could you please visit http://www.paloverdebh.com/contact-us/ and provide your contact information so we may be in touch with you personally? Thank you in advance for your time.
FyreFox
1 month ago
1

1 star and that's only because the food was somewhat fine and some of the staff were nice I spent one week in the Saguaro adolescent unit and it was absolute hell, one of my family members who had been to a place like this said "I wasn't crazy until I stayed there" and she was right. The people who watched us were nice, yes, but they basically ignored the more bad things. There was a massive bullying problem, multiple other patients were bullying both me and one of the other girls in the unit, one white girl was saying the N-word over and over again, one of the girls was sexualizing one of the guys without consequence, when we lost a marker one of the nurses saw it and didn't say anything almost got us skin checked (which is triggered for me because I have PTSD from my ex-boyfriend) Other things to note, I wish they had higher-rated movies for us since the unit is 12-18 (mostly 15-17), and the only movies we watched were G-rated and any other higher-rated movie was locked away and had to go through a whole thing just so we could watch it, I wish they had plastic utensils that weren't just sporks, we had beef for lunch on one of the days and I had to eat it with my hands since my spork didn't work they didn't allow me to bring in Cujo by Stephen King, presumably because it was too violent (it was paperback so it wasn't because the cover was too hard and I could hurt someone with it), I wasn't allowed to have my hairbrush (that my mother brought me) in my room and when I left they didn't give me the toiletries my mother brought me and I ended up leaving them there, they didn't give me a second pair of clothes I brought day one until the second to last day of my stay, I was told I would only stay 3 days but it was extended to a week for no reason I wanted to call my mom before doing my hygiene and going to bed, but they wouldn't allow me because "it wasn't my turn" despite no one else waiting to use them or using them in general, and when it was my turn I barely got more than 5 minutes on it despite me having more than 10 minutes left to call The only good thing about this place is that they are extremely supportive LGBTQIA+ wise, some of the staff were nice (mainly my psychiatrist and the nurse in the med window), the food was good, not the best, but then again it's a hospital, and because of pet therapy day which encouraged me to go through the process of getting a service dog but that's about it

Response from the owner1 month ago
Thank you for taking the time to reach out to us. We take your feedback very seriously and would like to learn more so that we can address your concerns. If you wish to speak with a representative in more detail, please visit http://www.paloverdebh.com/contact-us/ and provide us with your contact information. Again, thank you for bringing your concerns to our attention. We hope to hear from you soon.
Lola talking budgie
1 month ago
1

This place came highly recommended. I was treated so horrible by the security guard that she made me cry on my first visit. I already came sensitive missing my child. I just got the news that he threatened to hang himself. Security guard scanned me and told everybody that they needed to put their stuff in lockers. I never was shown a locker or a key, every door that opens I keep thinking we re going in to the locker room and we re to get a key another door opens I said I don t see no locker room nothing next thing you know it I m in my sons table visiting when the security guard comes and tells me to get up your visits over you do not know how to follow the rules. I said excuse me I get up. I follow her very militant no smile like she hates her job or knows me and hates me , she scolded me like a 10-year-old going to a principals office all the way out I started crying I asked for the manager one of the nicest people there showed me where the locker and gave me a key. I asked to speak to someone higher, but this can t be how is she going to treat us first time visitors That really do not know what s going on or don t know how things work there horrible then she heads back where my son is and starts talking about me to the other nurses in hearing distance of my son, then tells him get up your visits over your mom doesn t know how to follow rules she must ve been pissed when supervisor said help her out let her have her visit and I ll come and talk to her afterwards Still this morning I m in shock and I don t even know if I want to come back Wednesday for a visit

Response from the owner1 month ago
Thank you for taking the time to reach out to us. We take your comments very seriously and would like to learn more about your concerns. So that we can better assist you, please provide us with your child's full name and location in our facility by visiting http://www.paloverdebh.com/contact-us/. Again, thank you. We hope to hear from you soon.
Mitchell Thomas
2 months ago
1

Apparently, you can t give zero stars. This kind of long but if you re naive about these hospitals, like I was, it may be worth a read.I took my girlfriend to Palo Verde hospital to see if admission would be appropriate for her. She came voluntarily and she wasn t acting out in any way. I filled out a questionnaire for her similar to the ones we all get at various medical appointments. Big mistake! They called her name and she went with the assessment person. Sometime later the assessor came out and said she wasn t sure but she thought my girlfriend would be admitted. She invited me to come with her because my girlfriend was asking for me. GF told me she changed her mind and she wants to leave. I wasn t sure about the vibe of the place either. I told the assessor that we weren t going to wait for the decision on GF s admission, and that we were leaving. The assessor said we had to wait until she spoke to the doctor. GF and I looked at each like WTH is this? We were behind locked doors at this point, and I was really naive about psychiatric hospitals, or at least this one. Of course, the assessor returned to report that the doctor determined my GF must stay at the facility. We couldn t believe it! Naturally the doctor refused to come and discuss his decision with us. I protested to assessor that GF came voluntarily and changed her mind before being admitted. I was calm, but firmly stated that we are leaving. Assessor referred to questionnaire that I filled out. I didn t take it seriously and must have marked some buzzwords like Suicide and Drug use. I informed assessor that I filled out the form so it s probably not valid and I pointed that GF was in no way in crisis. The assessor then became rattled and she threatened to petition GF (which they did!), and she threatened to also petition me! Unbelievably unprofessional!So, you re locked inside, and then locked outside. There was nothing I could do. About a week later an administrator type called asking if I could pick up GF. She was very nice and professional. When I related the story to her she was quite surprised and she clearly didn t want to believe it. I decided not to push it and just get my girlfriend out of there.When I picked her up she was like a Zombie. She went in for very high anxiety and panic attacks. They gave Haldol when Ativan would have worked very well. Those antipsychotic medications are horrible and evil and haven t changed much in 70 years. Psychiatry is an abject failure. I will not take anyone to one of these hospitals ever again. Be very careful when you go behind a locked door and what you at these places, especially at Palo Verde.

Response from the owner2 months ago
Hi, Mitchell. Thank you for bringing your concerns to our attention. We'd like to follow up with you directly so that we can further address them. At your convenience, please provide us with your contact information by visiting http://www.paloverdebh.com/contact-us/. We hope to hear from you soon.
Paradise Figueroa
2 months ago
1

notice how the only people rating 5 stars are the staff lol

Response from the owner2 months ago
Your feedback is very important to us and we truly appreciate you taking the time to share it with us. We'd like to take the opportunity to follow up with you directly so that we can learn more about your concerns. At your convenience, please provide us with your contact information by visiting https://paloverdebh.com/contact-us/. Again, thank you.
Keiera James
3 months ago
5

The staff are really good and especially nice and supportive. I had a really fun time being their.

Response from the owner3 months ago
Hi, Keiera. We think we have an incredible staff too! It's always nice to see messages like this. We hope you have a great day.
LunaRolls
3 months ago
1

Would give 0 stars if possible. I stayed there for a week in late November, early December for 8 days in the juvenile unit. They wouldn't give me a brush or a comb because they didn't have any. My parents had to drive 5 hours from where we live all the way to Tucson just to get me a brush. The girl I was rooming with stole my socks, they did nothing about it. They missed taking my blood multiple times, causing unnecessary pain and distress. I had low blood pressure problems, they didn't believe me and told me I was probably just moving too fast and that I needed to slow down. On top of this abhorrent treatment, when my parents came to check me out, they were left alone at the front desk, with the window wide open and all of the keys and files left out right there, which is a major HIPPA violation. Don't send your kids here ever, you'd be better off just taking care of them yourself.

Response from the owner3 months ago
Thank you for reaching out to us. We would like to take the opportunity to address your concerns with you directly. At your convenience, please provide us with your contact information by visiting http://www.paloverdebh.com/contact-us/ so that we can follow up with you. Thank you again and we hope to hear from you soon.
Corrie Wise
3 months ago
5

I recently graduated from my IOP. The therapists in outpatient were amazing and I feel able to face the world again and handle whatever it tosses at me.

Response from the owner3 months ago
Hi, Corrie. Thank you for taking the time to share your kind words with us! Compliments such as these are held very dear to our hearts. We re currently working on a staff recognition campaign and would like to share your kind words with our community. If we may include your anonymous feedback, please fill out the following form by visiting https://ebgw.short.gy/PaloVerde. Thank you again for sharing your thoughtful comments with us.
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Soul Surgery- Drug And Alcohol Addiction Rehabilitation & Detox Program
Scottsdale, AZ (833) 568-6619

Soul Surgery- Drug And Alcohol Addiction Rehabilitation & Detox Program

Soul Surgery is a private luxury rehab center located in Scottsdale, Arizona... read more.
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