Orlando VA Healthcare System

13800 Veterans Way
Orlando, FL 32827

Orlando VA Medical Center FL 32827

About Orlando VA Healthcare System

The Behavioral Health Clinic in the Orlando VA Medical Center at Lake Nona in Orlando, Florida, offers dual diagnosis treatment. They’re a mental health clinic that helps veterans, their families, and other eligible recipients with a full range of medication assisted therapeutics and counseling, including inpatient and outpatient care.

Seeing a psychiatrist at this center may offer the addiction treatment option of receiving medication management for conditions like anxiety, depression, PTSD, or other emotional and mood regulating concerns. You’ll have individual sessions with a doctor experienced in psychological disorders that affect veterans, especially after you’re discharged from active duty or a campaign in an active theater of war.
While the facility may look grandiose from the outside, its staff have received complaints for not being responsive to the needs of veterans during weekend appointments by keeping their main entrance door locked and shut and then lecturing patients, some of whom have mobility issues or disabilities. One man said the patient advocate failed to follow up on a somewhat serious matter. Another veteran said the clinic overmedicated some patients, resulting in a worsening of their condition. Others accused staff of just being there for a paycheck and said that most weren’t veterans themselves.

Latest Reviews

Rachelle Chase
1 month ago on Google
1
I wish I can give this facility zero stars. If you care about your health and your life as well as your family members you wouldn't dare step foot into this facility. When you can't get an appointment in a timely manner (which you never will) they send you to community care to see other providers and then when you try to continue your care the VA sits on the renewal paperwork for months which causes a delay in care and then you never get seen. The VA overlooked my brain imaging that came back irregular with a cyst on my pituitary gland and never provided any treatment despite me being hospitalized and they've overlooked an MS diagnosis for 11 months despite three different providers from the community providing paperwork stating exactly what tests need to be done. I was hospitalized November 2023 for the above reasons and because of delay and care and my symptoms becoming so severe I was instructed to go back to the hospital in January where I was admitted again. I was instructed to contact the White House hotline as well as the deputy chief of staff of the lake Nona VA when I showed up to my very first pain appointment in August after getting out of the hospital in January. The doctor was shocked to see that I had so many different community care providers saying exactly what needed to get done and that my provider just sat on the paperwork for months. I just had to be admitted to the hospital again last week because the VA still has not done a brain scan to determine if I have MS or not and the chief of neurology put in for the wrong exams six different times and never marked them as urgent which they should have been because I had such a delay in care and it's already almost been a year. I have had the same experience every single time I've been referred to the community and I currently have six different community care providers. I showed up to the VA to get my labs done last week prior to a procedure and the VA had no idea that I was even pending surgery. I wish I could say that reaching out to the patient advocate and the White House hotline as well as the deputy chief of staff has helped but at this point I think our government is just a lost cause and it's no surprise why veterans regularly commit suicide in the VA parking lot.
Daniel O'Neal
1 month ago on Google
1
This is the worst VA hospital. I would rather be seen by Third World mud hut than this place again. Since I have been gone here, I have been told I can t bring my service dog to a certain spots in the hospital. I i ve been met with rude employees. I ve been told I can t make an appointment for X-rays it s only walking in even though I live about an hour away and it takes close to 45 mins in between people for the X-ray department to even call someone when there is 4 people waiting
Anthony Crescenzi
1 month ago on Google
5
Excellent

Location

Accepted Insurance

Orlando VA Healthcare System works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
Question iconWho Answers?

Other Forms of Payment

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).
heart-hands iconIntervention Services
Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Recreational therapy (aka therapeutic recreation) uses creative and fun activities to help with addiction recovery. Recreational therapists lead patients in entertaining and engaging activities like sports or games; art (drawing, painting, sculpture); drama, music, and dance; and/or community outings (field trips) to improve patients' physical, social, and emotional well-being.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting
  • lake iconLakeside

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes
Accreditation Number: 257001

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 474843

Contact Information

Phone icon (407) 631-1000
Building icon

13800 Veterans Way
Orlando, FL 32827

Fact checked and written by:
Terri Beth Miller, PhD
Edited by:
Peter Lee, PhD

Reviews of Orlando VA Healthcare System

3.8/5 (100 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.8 (100 reviews)
Rachelle Chase
1 month ago
1

I wish I can give this facility zero stars. If you care about your health and your life as well as your family members you wouldn't dare step foot into this facility. When you can't get an appointment in a timely manner (which you never will) they send you to community care to see other providers and then when you try to continue your care the VA sits on the renewal paperwork for months which causes a delay in care and then you never get seen. The VA overlooked my brain imaging that came back irregular with a cyst on my pituitary gland and never provided any treatment despite me being hospitalized and they've overlooked an MS diagnosis for 11 months despite three different providers from the community providing paperwork stating exactly what tests need to be done. I was hospitalized November 2023 for the above reasons and because of delay and care and my symptoms becoming so severe I was instructed to go back to the hospital in January where I was admitted again. I was instructed to contact the White House hotline as well as the deputy chief of staff of the lake Nona VA when I showed up to my very first pain appointment in August after getting out of the hospital in January. The doctor was shocked to see that I had so many different community care providers saying exactly what needed to get done and that my provider just sat on the paperwork for months. I just had to be admitted to the hospital again last week because the VA still has not done a brain scan to determine if I have MS or not and the chief of neurology put in for the wrong exams six different times and never marked them as urgent which they should have been because I had such a delay in care and it's already almost been a year. I have had the same experience every single time I've been referred to the community and I currently have six different community care providers. I showed up to the VA to get my labs done last week prior to a procedure and the VA had no idea that I was even pending surgery. I wish I could say that reaching out to the patient advocate and the White House hotline as well as the deputy chief of staff has helped but at this point I think our government is just a lost cause and it's no surprise why veterans regularly commit suicide in the VA parking lot.

Daniel O'Neal
1 month ago
1

This is the worst VA hospital. I would rather be seen by Third World mud hut than this place again. Since I have been gone here, I have been told I can t bring my service dog to a certain spots in the hospital. I i ve been met with rude employees. I ve been told I can t make an appointment for X-rays it s only walking in even though I live about an hour away and it takes close to 45 mins in between people for the X-ray department to even call someone when there is 4 people waiting

Anthony Crescenzi
1 month ago
5

Excellent

Tommy Hannon
1 month ago
1

Terrible patient care and customer service. Biased hiring of employees. If you are not speaking Spanish, you re not getting hired. They do not solve any problems and try to stall care so long that the veteran gives up. They spent a ton of money on the facility and no money goes into patients. Started care at the facility in mid June and have not received any treatment to address problems. Routine test, imaging, and labs take many months to schedule and more time to receive results. They spend majority of the time asking veterans if they smoke (6 times in 30 minutes) regardless of their answer. It seems their only job is to cut costs by not treating veterans and blaming veterans who complain along with punishing those veterans. Community Care is also unavailable as they are not reachable and do not respond. They stall to long after the clinics availability so they can deny CC. Currently waiting 90+ days for an appointment and community care has not approved the referral either. They will refer you to numerous internal clinics for specialty care, you ll wait months for those appointments only to get there to be told that they sent you to the wrong clinic because said treatment is not done by that clinic. A routine problem can take upwards of a year+ to address. If you complain, they will punish you.

Fred Oringer
2 months ago
5

Prescribed Heart Catheter and spent 2 days with an amazing medical team! This awesome team managed to have me discharged on time to meet my girlfriend and that in itself was fantastic! Thank you Kim and Karen for a warm welcome and an excellent experience I will never forget!

carmen sierra
2 months ago
5

Nonnie C
2 months ago
5

From surgery, follow up appointments, to the ER, we can t say enough about the outstanding care my husband has received. We appreciate you all for your support and dedication to Veterans!

John Davis
2 months ago
5

I m from the Tampa VA and it s 10 stars

Jeffrey Bauschlicher
4 months ago
5

I seldom review places, but I see negative reviews for the VA at Lake Nona and I would like to let people know my experiences with this facility before they take advice from some vindictive angry person with one bad experience or someone whose angry with the switchboard or a delivery man who's angry that a hospital staff didn't give him a big enough tip for his lunch delivery.I've been going to the VAMC at Lake Nona for at least 6 years now and can say that I've only been treated with the utmost care and respect every time. I've had experiences with orthopedics, the eye clinic, radiology, community care, the pharmacy and many other areas. I would guess that I've had well over 50 appointments and have always received first class service and care. There's always been great communication and response especially for a facility so large. I feel fortunate to be able to be treated at such a place and would highly recommend it to anyone who qualifies for the care. Thank you Lake Nona VAMC!

RyanT282
4 months ago
1

Trebor K
4 months ago
1

Supporting anything or flying anything other than an American flag is an outrage. Leave the politics to the politicians and just treat our vets.

Benjamin Pryor
4 months ago
5

This VA is beautiful and the staff are so friendly. Feels good to come here knowing I will be taken care of.

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