Orange Regional Medical Center

About Orange Regional Medical Center

Garnet Health (formerly known as Orange Regional Medical Center) is a hospital in Middletown, New York. The hospital is open 24/7 and has emergency psychiatric services. Additionally, they have inpatient and outpatient treatment programs for individuals with addiction and co-occurring mental health disorders, and they provide medication assisted treatment.

The hospital accepts insurance from a wide range of providers, including Medicare and Medicaid. Their location is easy to find and accessible from Route 17 and I-84. There is ample parking on campus.

Accessible Modern Treatment Environment

The hospital is in a recently constructed, modern facility on a medical campus. There are comfortable patient rooms, and the psychiatric unit is secure with communal and recreation spaces.

I noticed that they have inpatient and outpatient programs and specialized programs for adolescents and geriatric clients. They offer support not only to patients, but also to patients’ families and other individuals affected by addiction. They use a continuum of care model that provides a smooth transition between inpatient and outpatient programs.

Feedback from patients notes the professional, supportive and compassionate staff. Others mention the hospital’s commitment to individual care and patient safety.

Supportive Medical Treatment Near Downtown Middletown

The hospital is near downtown Middletown, which offers shops, boutiques and the Thrall Library. There’s also a weekly farmer’s market, where you can pick up some fresh food to nourish your healing body.

One of the things I like about this hospital is the comprehensive medical services available. This is a full service hospital with everything from cancer treatment to surgery to wound healing.

If you have medical issues while you’re receiving behavioral and addiction care, there are easily accessible medical services. Your providers will collaborate with other specialty physicians to provide you with the most appropriate care.

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Fact checked and written by:

Susan Bertram, BA

Edited by:

Eric Owens

Facility Overview

383

Number of Available Beds

Latest Reviews

Anica Kenton

1 week ago on Google

We went to the urgent care and the medical care was decent, however their billing and follow through is horrendous! We Received a $500 bill and contacted the insurance company. Per insurance they needed a corrected code. We followed up with urgent care and the doctor corrected the code. A MONTH AND DOZENS OF CALLS LATER TO URGENT CARE AND BILLING AND THEY ARE BOTH STATING THAT THE OTHER DEPARTMENT IS RESPONSIBLE FOR RESUBMITTING THE BILL TO THE INSURANCE. LATEST, OVER A WEEK AGO! " ITS ESCALATED TO SUPERVISOR AND THEY'LL CALL YOU BACK". I'M STILL WAITING FOR THAT CALL. Frustrating to be bounced around everytime you call and repeating the same story. MEANWHILE i'm stuck with the bill when insurance is waiting for corrected paperwork urgeny care already have on hand. Why do they care? They're not responsible to pay that 500! The patient is! Shameful the help YOU DONT RECEIVE!

Response from the owner1 week ago

Hi Anica, we're sorry to hear about your frustrating experience. If you are willing, please email contact@garnethealth.org and provide the patient's full name, the date of visit, the urgent care location, and the best method to contact you, plus any other details you'd like to provide, and we'll escalate this for you.

Emily Miller

1 week ago on Google

We had a mixed experience at Garnet. My 87-year-old grandmother spent Thanksgiving week in the hospital due to a fall and some other related health issues. Her day-time nurse Chambree (?) was AMAZING. 10/10. Chambree was not only thoughtful, thorough, professional, and knowledgeable, but she was extremely compassionate and consent-driven when providing care for my grandmother. If I knew her last name I would submit a more formal positive review to the hospital, because she was truly the definition of a top-tier nurse!! No surprise that she comes from a family of nurses :) On the negative side... whoever the nurse/doctor was on-duty during the night gave her a chemical restraint (Haldol) without the consent of her or her medical decision-maker / power of attorney, which then prolonged her stay in the hospital unnecessarily. That was completely unacceptable.

Response from the owner1 week ago

Hi Emily, thank you for your review, letting us know about your grandmother's experience. We'd like to pass her and your information to our Patient Experience office for further review. If you are willing, please email us at contact@garnethealth.org, including the patient's full name, date(s) of visit, and best method to contact you. Thank you.

Ashley Kurtz

1 week ago on Google

My husband’s recent experience here was unacceptable and, at times, genuinely alarming. We came in with a serious issue involving his leg—significant swelling, pain, and clear signs that something was very wrong. From the start, communication was inconsistent, confusing, and often completely contradictory. We were given different explanations by different providers, and crucial information was either delayed or not explained at all. During his first admission, he underwent a drainage procedure, and we were given conflicting instructions about whether he needed to be admitted. One physician told us there was no infection and no reason for admission, while I overheard the ER care team questioning why he was being admitted at all, even referencing my husband by name. Hearing staff say things like, “If the patient or wife asks to be discharged, tell them no—we don’t have time to do admissions and discharges in the same day,” was deeply unprofessional and destroyed any trust we had in the care we were receiving. After unnecessary back and forth, he was admitted for two days, only to be discharged on oral antibiotics that ultimately did not help—his symptoms worsened enough that another doctor sent us right back to the ER for more imaging and readmission. For his second admission, we were told the purpose was to get an MRI. My husband received the MRI on Thursday evening, yet no one reviewed the results with us or offered a care plan until late Saturday. Two different doctors came in with conflicting information. One even attempted to discharge him before speaking with his infectious disease specialist, despite us being told he needed a drain and biopsy. After I questioned her multiple times, she left and returned minutes later apologizing, admitting she had not spoken with the ID doctor and that, in fact, drainage and biopsy were recommended. She then offered us two “options”: be discharged with antibiotics or stay for the drainage—an impossible position for any patient to be put in, especially when the care already felt so unreliable. On Monday, my husband fasted for the scheduled drainage and biopsy, only for us to be told after waiting all day that it was pushed to tomorrow because we could not be fit in. After spending a total of seven days in the hospital, he was finally discharged on oral antibiotics following the drain—yet even this was mishandled. One of the medications he was prescribed was recalled back as per my pharmacy. When we attempted to get this fixed, no one could even locate the discharging doctor in the system. Now, two days after discharge, I am still trying to get someone to send in the medication he was clearly instructed to take. This has created yet another unnecessary delay in his recovery and more avoidable stress. The constant delays, lack of communication, contradictory messages between departments, and the sense that no one was truly overseeing his care created unnecessary stress, fear, and prolonged suffering. We felt like we had to fight at every step just to understand what was happening and to advocate for basic, appropriate care. A hospital should provide competent, consistent, compassionate treatment. What we experienced was the opposite. I sincerely hope administration reviews what happened, because no patient or family should ever have to endure this

Response from the owner1 week ago

Good afternoon Ashley, thank you for letting us know about your experience. We'd like to pass your information to our Patient Experience office for further review. If you are willing, please email us at contact@garnethealth.org, including the patient's full name, date(s) of visit, and best method to contact you. Thank you.

Rehab Score

Our Methodology

Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology

5.3 / 10

Gallery

Orange Regional Medical Center - Inpatient NY 10940

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive behavioral therapy (CBT) in New York is a short term therapeutic method used to treat substance use and mental health disorders. CBT typically lasts from five to 20 sessions, based on the individual's needs.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Nicotine is an addictive substance found in cigarettes. When you stop smoking, your body experiences withdrawal from this substance. Nicotine replacement therapy lets you slowly reduce your nicotine intake so you experience minimal withdrawal symptoms. Eventually you'll be down to zero.