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Orange Regional Medical Center

Middletown Middletown, NY 10940
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Orange Regional Medical Center - Inpatient NY 10940

About Orange Regional Medical Center

Garnet Health (formerly known as Orange Regional Medical Center) is a hospital in Middletown, New York. The hospital is open 24/7 and has emergency psychiatric services. Additionally, they have inpatient and outpatient treatment programs for individuals with addiction and co-occurring mental health disorders, and they provide medication assisted treatment. 

The hospital accepts insurance from a wide range of providers, including Medicare and Medicaid. Their location is easy to find and accessible from Route 17 and I-84. There is ample parking on campus. 

Accessible Modern Treatment Environment

The hospital is in a recently constructed, modern facility on a medical campus. There are comfortable patient rooms, and the psychiatric unit is secure with communal and recreation spaces. 

I noticed that they have inpatient and outpatient programs and specialized programs for adolescents and geriatric clients. They offer support not only to patients, but also to patients’ families and other individuals affected by addiction. They use a continuum of care model that provides a smooth transition between inpatient and outpatient programs. 

Feedback from patients notes the professional, supportive and compassionate staff. Others mention the hospital’s commitment to individual care and patient safety.

Supportive Medical Treatment Near Downtown Middletown

The hospital is near downtown Middletown, which offers shops, boutiques and the Thrall Library. There’s also a weekly farmer’s market, where you can pick up some fresh food to nourish your healing body. 

One of the things I like about this hospital is the comprehensive medical services available. This is a full service hospital with everything from cancer treatment to surgery to wound healing.

If you have medical issues while you’re receiving behavioral and addiction care, there are easily accessible medical services. Your providers will collaborate with other specialty physicians to provide you with the most appropriate care.

Facility Overview

Bed icon 383
Number of Available Beds

Similar Rehab Centers

Latest Reviews

Michael Mathisen
2 weeks ago on Google
1
POOR CUSTOMER CARE from Doctor! A family member was admitted months ago and had a follow up with the neurologist a few days later after getting multiple tests done once discharged. When we went to the appointment the Doctor could not pull up the chart to discuss the test results. He said he would call us once he was able to access the information. He didn't call back within a day or so. We called him back the operator said they will give the message to the Doctor. He called back and left a brief message. We called him back and left him a message to call again. No response. The medicine we were prescribed ran out we called multiple times to get a refill and couldn't get it refilled. We are going to switch providers. Poor customer service there.
Elizabeth A
2 weeks ago on Google
5
I came to Garnet Hospital by ambulance. The Ambulance drivers were trained and strong. I arrived in the ER around 12 pm Sunday and was met by an amazing caring team. The nurses, registration, and constant check in made me feel seen and heard. The doctor was outstanding with getting to the root cause of my issue and the radiologist that performed the CT with contrast went above and beyond. I won't forget his advice to move forward and that it will be okay and his caring demeanor during an emergency situation. Kept me calm when I was absolutely not. I was admitted and being I was in the ER things moved pretty quickly. I was in the ER for 4 hours specifically to get fluid, and necessary tests. After I was admitted into the hospital and brought to the West wing up stairs. I had a room mate but the hospital pairs you with someone close with your issues. Same night received a very needed and important MRI. My room mate was quiet like me and pleasant to share a space with. My team was amazing constantly checking in and giving me updates, received my medicine needed, constant BP checks. The food was delicious I had heart healthy and gluten free due to restrictions. The chicken Marsala dinner and Turkey gravy dinner was amazing. Mash potatoes and carrots on the side with little butter packets, gluten free bread, organic sodium free seasoning, milk and juice. Water, tea, coffee, and drinks are available as needed. You just need to ask. I didn't eat most of the day and finally had an appetite. The staff all of them were very kind and professional. Made me feel safe, heard, protected, and seen The night (especially night team) and day nurses, techs, OT, PT, Doctors, Neurologists have been professional and kind. I don't recall everyone's names. I wish I remembered their names just kind people ❤️ Especially when you are scared, and not feeling well. There is a TV with a wide selection of channels keep your mind preoccupied. Will be here a while longer before discharge. Will update soon.
Manfield Kushner
1 month ago on Google
1
I recently delivered here and it was the worst experience. The delivery nurse, Denise, is highly unprofessional and should consider a career change. We were discriminated against and forgotten in a back room. We were considered high risk and received horrible medical care putting both me and my infant at risk. I wish I left and traveled to another, more equipped, medical facility.
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Rehab Score

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5.3 / 10

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive behavioral therapy (CBT) in New York is a short term therapeutic method used to treat substance use and mental health disorders. CBT typically lasts from five to 20 sessions, based on the individual's needs.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Nicotine is an addictive substance found in cigarettes. When you stop smoking, your body experiences withdrawal from this substance. Nicotine replacement therapy lets you slowly reduce your nicotine intake so you experience minimal withdrawal symptoms. Eventually you'll be down to zero.

Staff

Susan Murray-Tetz

Chair & Secretary

Heidi Hahn-Schroeder

Vice Chair

Dr. Shaneel Shah, MD

Psychiatry

Charles Afful, MD

Psychiatry

Contact Information

Building icon

Middletown, NY 10940

Fact checked and written by:
Susan Bertram, BA
Edited by:
Eric Owens

Rehab in Cities Near Middletown

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Reviews of Orange Regional Medical Center

2.9/5 (1143 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.9 (1143 reviews)
K. Kelly
1 week ago
3

The food was not tailored towards my diabetic condition, they only restricted salt. I only had a few hours notice of discharge. a day would have been better to plan on my Husband to be there.

Amanda SB
1 week ago
5

I just had outpatient surgery and felt compelled to write a review immediately. From the moment I checked in until the moment I checked out the process was incredibly smooth, efficient and organized. Every single person I interacted with was calm and kind. Even though it was a busy day at the hospital, the staff did not seem super stressed out… I was very impressed with the cleanliness of the facilities and everything from start to finish. Many of the reviews on here had me a little bit worried and I can understand. Perhaps there is a different experience in the emergency room versus the main facility…. But I would definitely recommend this hospital center and while I hope I don’t need to go back, I’ll choose Garnet next time I have an issue.

Michael Mathisen
2 weeks ago
1

POOR CUSTOMER CARE from Doctor! A family member was admitted months ago and had a follow up with the neurologist a few days later after getting multiple tests done once discharged. When we went to the appointment the Doctor could not pull up the chart to discuss the test results. He said he would call us once he was able to access the information. He didn't call back within a day or so. We called him back the operator said they will give the message to the Doctor. He called back and left a brief message. We called him back and left him a message to call again. No response. The medicine we were prescribed ran out we called multiple times to get a refill and couldn't get it refilled. We are going to switch providers. Poor customer service there.

Elizabeth A
2 weeks ago
5

I came to Garnet Hospital by ambulance. The Ambulance drivers were trained and strong. I arrived in the ER around 12 pm Sunday and was met by an amazing caring team. The nurses, registration, and constant check in made me feel seen and heard. The doctor was outstanding with getting to the root cause of my issue and the radiologist that performed the CT with contrast went above and beyond. I won't forget his advice to move forward and that it will be okay and his caring demeanor during an emergency situation. Kept me calm when I was absolutely not. I was admitted and being I was in the ER things moved pretty quickly. I was in the ER for 4 hours specifically to get fluid, and necessary tests. After I was admitted into the hospital and brought to the West wing up stairs. I had a room mate but the hospital pairs you with someone close with your issues. Same night received a very needed and important MRI. My room mate was quiet like me and pleasant to share a space with. My team was amazing constantly checking in and giving me updates, received my medicine needed, constant BP checks. The food was delicious I had heart healthy and gluten free due to restrictions. The chicken Marsala dinner and Turkey gravy dinner was amazing. Mash potatoes and carrots on the side with little butter packets, gluten free bread, organic sodium free seasoning, milk and juice. Water, tea, coffee, and drinks are available as needed. You just need to ask. I didn't eat most of the day and finally had an appetite. The staff all of them were very kind and professional. Made me feel safe, heard, protected, and seen The night (especially night team) and day nurses, techs, OT, PT, Doctors, Neurologists have been professional and kind. I don't recall everyone's names. I wish I remembered their names just kind people ❤️ Especially when you are scared, and not feeling well. There is a TV with a wide selection of channels keep your mind preoccupied. Will be here a while longer before discharge. Will update soon.

Victoria Yorkshire
2 weeks ago
4

Response from the owner
Thank you Victoria!
Manfield Kushner
1 month ago
1

I recently delivered here and it was the worst experience. The delivery nurse, Denise, is highly unprofessional and should consider a career change. We were discriminated against and forgotten in a back room. We were considered high risk and received horrible medical care putting both me and my infant at risk. I wish I left and traveled to another, more equipped, medical facility.

Response from the owner
Hi Manfield, can you please email us at contact@garnethealth.org, including the full patient name, date(s) of visit, and best method to contact you, so we can put you in touch with our Patient Experience office for further review?
Beth Bennett
1 month ago
1

You should really monitor what your staff post on Social media/Facebook, very unprofessional, they are representing your facility! I have family in that area and would never send them to your hospital. And it continues….

Response from the owner
Hi Beth, we are not sure what you are referencing or why your image has a photo of AdventHealth policies (6th and 7th bullet)? Did you post this to the correct company profile?
Dorothy Bartomeo
1 month ago
5

Insane improvement in quality of care since years ago. ER staff were extremely helpful, kind, efficient. Went from 1 star to 5 stars in my book.

Response from the owner
Thank you Dorothy! Thank you for choosing Garnet Health!
Jesse Todd
1 month ago
1

Came to urgent care for my wife who is pregnant, there was only 2 people in front of us when we got here and we’ve been waiting 2 hours and still haven’t been helped at all. This hospital is a joke. Web MD is more useful than this place. Would go literally anywhere else

Response from the owner
Hi Jesse, unfortunately, Urgent Care wait times can vary depending on how many patients are already in the examination rooms, as well as in the waiting areas. If you are willing, please email us at contact@garnethealth.org, including the full patient name, dates of visit, and the best method to contact you, so we can review your experience further.
Nick Marra (Dead Cat Nicky)
1 month ago
1

The ER at Garnet is where you go if you want to wait 4 hours and then die while sitting with strangers while listening to wheel of fortune. How you can have an ER with waiting times of 2 plus hours should be criminal. They should have a sign advising people of their wait times before you even pull in, so you can a real emergency room. Waited for 2 hours with my wife and there were still 4 patients in front of her. I had to go to this same 3rd world ER Sept 19,2025 shard of glass in my wrist see attached. Got here 4:22 it’s 6:22 still waiting. What in the name of awful hospital has a 2+ hour ER kind if takes the emergency out of it. Do yourself a favor and drive an hour if you need to find another hospital it will save you time

Response from the owner
Hi Nick, thank you for your review. We're sorry to hear about your experience with us. If you are willing, please email contact@garnethealth.org with your name, date of visit, and best method to contact you. We will pass this information to our Patient Experience Office.
manar flaifel
1 month ago
2

Long wait times, some rude staff and not so clean rooms in the emergency department. No, I’m not gonna say all the staff was rude, but some of them looked like they absolutely hated their jobs and lives. And I understand that some of them may be overworked or work days on end or hours on end that’s completely understandable, but that is not a situation to deal with. I will not name names, but the nurse that ended up taking care of me was not the greatest she became A little more patient and communicative and gentler towards the end of her shift I noticed. There was a guy next-door to me that had cancer And English was his second language, and she was not the nicest to him or it came off that way. She also drew blood from me and left a bruise on my arm that is still hurting me a couple days later. I’m not complaining about this particular nurse for the sake of getting her in trouble simply For the sake of allowing experiences to become better for a sick patient.

Response from the owner
Hi Manar, thank you for your review. We really appreciate hearing where we need to improve, and welcome your feedback. If you are willing, please email us at contact@garnethealth.org with your full name and date(s) of visit to our E.D. so we can review.
Molly Foley
1 month ago
5

The man playing piano in the lobby is lovely.

Response from the owner
Thanks for your kind review Molly!
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