Orange Regional Medical Center

Middletown Middletown, NY 10940

About Orange Regional Medical Center

Garnet Health (formerly known as Orange Regional Medical Center) is a hospital in Middletown, New York. The hospital is open 24/7 and has emergency psychiatric services. Additionally, they have inpatient and outpatient treatment programs for individuals with addiction and co-occurring mental health disorders, and they provide medication assisted treatment.

The hospital accepts insurance from a wide range of providers, including Medicare and Medicaid. Their location is easy to find and accessible from Route 17 and I-84. There is ample parking on campus.

Accessible Modern Treatment Environment

The hospital is in a recently constructed, modern facility on a medical campus. There are comfortable patient rooms, and the psychiatric unit is secure with communal and recreation spaces.

I noticed that they have inpatient and outpatient programs and specialized programs for adolescents and geriatric clients. They offer support not only to patients, but also to patients’ families and other individuals affected by addiction. They use a continuum of care model that provides a smooth transition between inpatient and outpatient programs.

Feedback from patients notes the professional, supportive and compassionate staff. Others mention the hospital’s commitment to individual care and patient safety.

Supportive Medical Treatment Near Downtown Middletown

The hospital is near downtown Middletown, which offers shops, boutiques and the Thrall Library. There’s also a weekly farmer’s market, where you can pick up some fresh food to nourish your healing body.

One of the things I like about this hospital is the comprehensive medical services available. This is a full service hospital with everything from cancer treatment to surgery to wound healing.

If you have medical issues while you’re receiving behavioral and addiction care, there are easily accessible medical services. Your providers will collaborate with other specialty physicians to provide you with the most appropriate care.

Facility Overview

383

Number of Available Beds

Latest Reviews

Molly Foley

2 weeks ago on Google

The man playing piano in the lobby is lovely.

E Gutierrez

1 month ago on Google

This hospital deserves zero stars. This is the worst hospital to go to. Next time, I’ll drive to NYC. I took my husband in for severe allergies that were causing shortness of breath. The two nurses at the reception were completely unempathetic. They checked his vital signs, waited a few minutes for his oxygen to stabilize, and then told him to sit in the waiting room. Are you kidding me? Telling someone struggling to breathe to just “have a seat” is inhumane, careless, and cruel. I went back to the nurse and asked if she was waiting for my husband to die. She simply repeated that his vital signs were “okay” and he could wait. This is unacceptable. I honestly hope someone sues this hospital for millions to force them to change their dangerous policies. We left without my husband ever seeing a doctor. The Benadryl I had given him before coming in the hospital had helped.

Response from the owner1 week ago

E Gutierrez, thank you for your review. We're sorry to hear about the experience you and your husband had. Unfortunately, we experience very high patient volumes and have to prioritize patients on the severity of symptoms. We do aim to see each patient as soon as possible.

Mix boi :D

1 month ago on Google

They took good care of my grandma for the short time she was here, the staff were kind and helpful and did everything they could for her before sending her off to Weschester medical, the only downside was the rooms were very tight. Dr Singh is extremely professional and kind/caring.

Response from the owner1 week ago

Hi Mix boi, thank you for your review - we're very glad to hear our staff were kind and helpful. Unfortunately we have recently experienced high patient volumes, which may have contributed to your experience. Have a great day!

Rehab Score

Our Methodology

Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology

5.3 / 10

Gallery

Orange Regional Medical Center - Inpatient NY 10940

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Inpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive behavioral therapy (CBT) in New York is a short term therapeutic method used to treat substance use and mental health disorders. CBT typically lasts from five to 20 sessions, based on the individual's needs.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Nicotine is an addictive substance found in cigarettes. When you stop smoking, your body experiences withdrawal from this substance. Nicotine replacement therapy lets you slowly reduce your nicotine intake so you experience minimal withdrawal symptoms. Eventually you'll be down to zero.

Staff

Susan Murray-Tetz

Chair & Secretary

Heidi Hahn-Schroeder

Vice Chair

Dr. Shaneel Shah, MD

Psychiatry

Charles Afful, MD

Psychiatry

Contact Information

(845) 333-1000

Website

Middletown, NY 10940

Get Help Now - 914-301-7675

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Reviews of Orange Regional Medical Center

2.9/5 (1137 reviews)

470

523

Google Reviews

2.9 (1137 reviews)

2 weeks ago

K. Kelly

3 weeks ago

1 month ago

Response from the owner

Dawn

I wish I could remember the names of all physicians involved, but 2 years ago, my adult son was having a panic attack. He's never had one bad enough where we needed medical intervention, but we assumed perhaps going to the ER, he would be evaluated and maybe given some referrals, or any sort of medication to get his anxiety and heart rate down. We were 'escorted' to the ER, and he was put in a room with a woman who was explaining her suicidal ideation. Very invasive to bring in a stranger for this poor woman. My son and I sat and listened to how this woman wanted to kill herself. We walked out, as this put my son's anxiety at 100. When we were explaining to the RN why this was unacceptable, and we were leaving, the security guards began to circle us. My son began to raise his voice, and kept saying, 'why are you getting so close to us? we just want to leave' The security guards kept calling more security in, and I kept saying, 'What is going on here?! He's having anxiety, stop getting so close to us. we are leaving.' Another RN came over and said she just wanted to talk to us. and that we were 'not allowed to leave'. After about 15 minutes another Dr. came in and said they were evaluating my son to see if they had a room for him in the mental health unit, and he would have to stay over the weekend until another doctor could see him after Monday. I then began to have my own anxiety attack, which I have never had. The Dr. said it was at the discretion of another off site Dr if they were going to admit my son to the psych unit. I literally began crying and begging them to please just let us go, we only came in for help- not for my son to be committed over an anxiety issue. We were there for 7 hours, and they finally let us leave. I vomited in the parking lot. I couldn't believe what this hospital did to us. I wrote a letter to the hospital a month or so later, and received a letter back saying they did a 'thorough investigation' and every thing was done according to protocol. If you or a loved one is having any issues that can be resolved by not going to this hospital, please use every resource at your disposal, and stay away. I came close to having a full blown anxiety attack, and my son was terrified. I used to work in a mental health unit, so he has heard all the stories over the years. There was no reason to put him through the thought of being committed. My son at no point ever said he had thoughts of hurting himself or others, he was just feeling overwhelmed with anxiety, and was afraid, b/c it hadn't been that severe before. Think of the worst possible thing you can do to someone having anxiety, and Garnett. did it. If I could have sued them all, I would have.

Bryan Reynolds

Garnet is absolutely pathetic, a patient is brought into the ED for Chest Pain and Abdominal Pain and they leave the patient in the waiting room and the reply is ok. Needless to say the nurses love to scream confidential information across the ED and then have the audacity to make fun of a patient because he was challenged and unkempt, after he was admitted to the floor. Garnet Medical Center should have all its licenses revoked and be shut down. The administration has no idea what they are doing. I think it’s time patients start calling the JOINT COMMISSION and report them for violations of EMTALA- Emergency Medical Treatment and Labor Act. Garnet Hospital you are a disgrace!

Hi Bryan, thank you for your review. If you are willing, please email us at contact@garnethealth.org confirming the patient's name, date of visit so we can pass along your information to our Patient Experience Office. Thank you.

Michelle

I would give less if I could. I’m so done with this place

Hi Michelle, if you are willing, please email us at contact@garnethealth.org with the patient name and dates of visit, as we'd like to find out more about what you experienced.

Christine Gibbs

My mom was transferred here from the Harris ER with heart issues and I can't say enough what a good experience it was. Everyone, from the security guard to the orderlies to the nurses aides, nurses and doctors, was so kind, compassionate, respectful and professional. Yes, like all hospitals these days, nurses are sometimes stretched thin or understaffed, that is the norm everywhere. So sometimes they need to respond to someone who is sicker first, and that is how it should be. The best thing about the experience was how they constantly communicated. Bonus, the food really wasn't bad.

Hi Christine, thank you so much for your kind review - we are very happy to hear you and your mom's experience was positive throughout. Best wishes to you and your mom, and have a great day!

Ana

I delivered my baby there two months ago. The place was clean. You have your own room, birthing balls, a tub and a breastfeeding consultant that comes to your room after you deliver your baby. They offer birth/breastfeeding classes and a hospital tour( I recommended, just be aware that you need to make the appointment a few months before). I want to thank the nurses and doctors for being very friendly and kind with us. We are very happy with everything.

Hi Ana, thank you so much for your review, we really appreciate hearing about the experience you had and mentioning our classes and the hospital tour! Have a great day!

Kim g

Thank you Kim! Have a great day!

Morgan Schwegman

Similar to other reviews, I would give this ER zero stars if I could. I don’t know how they can call themselves an emergency room when people are waiting 5+ hours to be seen! I drove my fiancé there after he experienced a serious medical episode at home. The nurses at the desk who were working the night shift on 7/29 into 7/30, are horrendous at their jobs. One nurse did not properly check-in my fiancé when he first arrived into the department, and showed no signs of helpfulness to the symptoms he was experiencing. After waiting almost an hour and a half at this point, they finally called him up to take his vitals/information. They then took him into a different room for an EKG and had us sit back down in the waiting room… we waited an additional 3 1/2 hours with no check-ins from the nurses at the desk and no sense of urgency from them. I did get the privilege of listening to them be passive aggressive to other patients who would be sincerely inquiring about wait time, as they were experiencing severe pain, only for the nurses to give a snotty answer back to them. They spend more time on their phone and talking then being any help to the people around them. The structure/routine of this emergency department is horrendous — if you are feeling unwell, save yourself the time and drive the extra distance to a hospital that actually wants to help its patients. Nobody should be waiting longer than an hour when experiencing severe pain.

Hi Morgan, thank you for letting us know about your fiancé's experience in our Emergency Department. We'd like to find out more. If they are willing, please have them email us at contact@garnethealth.org, including the patient's name, date of visit, and best method to contact them. We will pass their information to our Patient Experience Office for review.

isabelle dauch

In the ER waiting room for over 3 hours. They've taken vitals twice, for whatever reason. The second time made us angry because we thought it was time to see the doctor...and it wasn't! The patient hasn't had any breakfast, lunch or dinner and is in excruciating pain! Urgent Care sent us here so obviously it's serious! This is NOT a real medical center!

Hi Isabelle, thank you for your review. We're sorry to hear about your experience with our Emergency Department. If you are willing, please email contact@garnethealth.org with the patient's name, date of visit, and best method to contact you. We will pass your information to our Patient Experience Office.

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