Oceans Behavioral Hospital Greater New Orleans: Kenner Campus

716 Village Rd
Kenner, LA 70065

About Oceans Behavioral Hospital Greater New Orleans: Kenner Campus

Oceans Behavioral Hospital- Kenner is located in Kenner, Louisiana. They are an alcohol and drug rehab center and behavioral health center for individuals seeking support. They offer services to individuals ages 18 - 62.

Oceans Behavioral Hospital- Kenner provides comprehensive services and specialty programming such as adolescent treatment tracks and military treatment tracks. Services are provided in person or through telehealth. Programs include:

The inpatient program provides a highly structured environment with 24/7 supervision. Clients will stay in treatment based on clinical needs. Individual therapy, psychiatric care, goal-setting, and planning for treatment are provided.

The intensive outpatient program meets several days a week for three hours at a time. Clients participate in individual therapy, group therapy, family therapy, couples counseling, and skills building classes.

Latest Reviews

Etta Edgerson
7 months ago on Google
1
This place in Kenner is the worse. I couldn't give it a zero. The morning staff has a click, they talk to you like children better yet like a DOG . The head nurse Kim shows no compassion for the client/ patients. But the night staff went beyond the call of duty. There are only 3 employees that I can say something good about.
Response from the owner6 months ago
Hello Etta - We take all concerns seriously. Federal patient privacy laws prevent us from responding online, however we invite you to contact us directly at gnoinfo@oceanshealthcare.com or (504) 207-4905. Thank you.
N E
7 months ago on Google
1
Marcella Mandot
7 months ago on Google
5
My experience with this facility was only positive. Michelle, Yasmine and the nursing staff kept me updated nearly daily with phone calls or texts. They were genuinely concerned for my family member and worked hard to help them. Very grateful to them.
Response from the owner6 months ago
Hi Marcella - Thank you for your kind words! We are proud of our team and grateful for the opportunity to provide care in our community.

Location

Accepted Insurance

Oceans Behavioral Hospital Greater New Orleans: Kenner Campus works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
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Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
aftercare iconAftercare Support
Clients enrolled in rehab aftercare programs have completed high-level treatment and are typically in the maintenance phase of their recovery, receiving customized services designed to support their sustained sobriety. Case managers and care teams typically begin to plan for the client's rehab aftercare services early in the treatment process to ensure the client's fluid reentry into their home, workplace, and community. These programs evolve as clients' needs change, and frequently include peer coaching, relapse prevention, and career counseling.
heart-hands iconIntervention Services
Collaboration between a professional treatment team and the family of an addicted loved one is an essential benefit of intervention services in Louisiana. Working together, they can develop the best strategies for a drug intervention. These experienced professionals know what protocols are most effective for interventions and provide expert insight that can improve the outcome of the intervention. An intervention specialist acts as a mediator during the intervention and a guide for next steps based on the outcome of the effort.

Treatments

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
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Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
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Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

In Louisiana, trauma therapy helps you explore the impact that a traumatic event has had on your life. You can experience emotional and physical responses if you witness or experience a traumatic event. Your therapist guides you in processing the trauma and then developing coping strategies that improve your quality of life.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

An integral part of addiction rehab in Louisiana is life skills training. This training equips you for the daily tasks you'll need to successfully navigate post treatment. Training may include employment coaching, stress management techniques, financial budgeting, and interpersonal skill development.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Amenities

  • private iconPrivate Setting

Contact Information

Phone icon (504) 464-8895
Building icon

716 Village Rd
Kenner, LA 70065

Fact checked and written by:
Courtney Myers, MS
Edited by:
Quentin Blount

Reviews of Oceans Behavioral Hospital Greater New Orleans: Kenner Campus

1.66/5 (16 reviews)
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Reviews

1

The patients of this place seem to be miserable but it was because they were not taken care of properly, they drug them so much so that they remain asleep all the time, that is not recovery it is torture, they will not be the same people after they leave this place. Have car ... Read More

Reviewed on 2/28/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

1.7 (15 reviews)
Etta Edgerson
7 months ago
1

This place in Kenner is the worse. I couldn't give it a zero. The morning staff has a click, they talk to you like children better yet like a DOG . The head nurse Kim shows no compassion for the client/ patients. But the night staff went beyond the call of duty. There are only 3 employees that I can say something good about.

Response from the owner7 months ago
Hello Etta - We take all concerns seriously. Federal patient privacy laws prevent us from responding online, however we invite you to contact us directly at gnoinfo@oceanshealthcare.com or (504) 207-4905. Thank you.
N E
7 months ago
1

Marcella Mandot
7 months ago
5

My experience with this facility was only positive. Michelle, Yasmine and the nursing staff kept me updated nearly daily with phone calls or texts. They were genuinely concerned for my family member and worked hard to help them. Very grateful to them.

Response from the owner7 months ago
Hi Marcella - Thank you for your kind words! We are proud of our team and grateful for the opportunity to provide care in our community.
Judith Little
10 months ago
1

Just make sure your loved one is NOT admitted to this hospital. If we would have known what we know now, we would have refused his transfer to this place. As a family, we felt as though he went into a black hole. Communication was extremely poor, and they were under Covid restrictions - the only facility that we know of having this policy at this time (Nov. 2023). We could not visit or participate in any kind of meetings. All I can say is that it was a miserable experience for my dad and all of us on the outside. Despite my step mom requesting an exit meeting upon his discharge, he was escorted out of the building by someone we did not know. We were handed a yellow folder and sent away. COMMUNICATION was despicable. If you have a loved one in crisis and you are told he will be transported here, REFUSE. One star can be given for the couple staff members who did answer the phone and did answer some of our questions.

Response from the owner10 months ago
Hello Judith - We take all concerns seriously. Federal patient privacy laws prevent us from responding online, however we invite you to contact us directly at gnoinfo@oceanshealthcare.com or (504) 464-8895. Thank you.
Landon Cicero
1 year ago
1

Straight up trash. First of all the place was basically a nursing home. Secondly the doctor only sees you once a month. They need to be shut down. They are scamming insurance companies. No actual treatment takes place in this raggedy and sad excuse for a treatment center. I wish I could give them 0 starts. AVOID AT ALL COSTS

Response from the owner1 year ago
Hello Izondo - We take all concerns regarding the quality of our care seriously. Federal patient privacy laws prevent us from responding online, however we invite you to contact us directly at gnoinfo@oceanshealthcare.com or (504) 464-8895. Thank you.
Eddie Tillman
2 years ago
1

This place stopped picking up my mother in law and now they will not answer the phone, we need her meds refilled, they can t even be bothered for that

Response from the owner2 years ago
Hi Eddie We are sorry to hear you have had trouble reaching us. If you will send us an email at gnoinfo@oceanshealthcare.com, a member of our staff will get in touch with you. Thank you.
Meagan d'Aquin
2 years ago
1

My aunt was sent here while needing treatment for her Parkinson's disease. I cannot say enough how positively awful this place was for both her on the inside and for us, her family, on the outside. We were not allowed to visit her, barely received updates, could never get through to the front desk, rude staff, the list goes on and on. I will be filing a formal complaint with whomever I possibly can. This place is a nightmare and if you have a relative who has been sent there, do everything you possibly can to get them out. The caseworker and ONE nurse were the only people who seemed to care or know what was going on. They are the only reason this place deserves even ONE star. The pitts.

Response from the owner2 years ago
Hello Meagan - We take all concerns regarding the quality of our care seriously. Federal patient privacy laws prevent us from responding online, however we invite you to contact us directly at gnoinfo@oceanshealthcare.com or (504) 464-8895. Thank you.
Liz Firmin
2 years ago
1

One Flew Over the Coockoos Nest!!!This is most deplorable place.Smell of old urine 24/7. You re treated worse than a caged animal. It s all about $$$$.They were determined to punish me by making me stay when I had something to say about this place. Was continually told I had anxiety problems.When finally discharged, the 2 meds they tried to switch me to gave me bad migraine headaches and had me so doped up I couldn t function.All the restrooms are locked 24/7.Patients were forced to walk the length of the building to use the only one hopefully open. Most had accidents by the time they finally got there.Whenever you asked for anything was made to wait at least 30 mins.Ms Lovey was very nice and helped as much as time would allow. She too is overwhelmed by the needs here. The Therapist was very sweet also.The Nurse techs are nice just so many challenges for them too!This place should be shut down and forced to update the outdated condition it s in. Charity hospital was kept closed all behind $$$$. It is and was better.Not one handicap toilet in any restroom.Couldn t give it a 0 star. More like a -0Where is Health and Hospital board that allows this place to stay open?Guess I ll be treated even worse if I ever get forced there again. Not a chance in this lifetime.

Response from the owner2 years ago
Hello Liz - We take all concerns regarding the quality of our care seriously. Federal patient privacy laws prevent us from responding online, however we invite you to contact us directly at gnoinfo@oceanshealthcare.com or (504) 464-8895. Thank you.
valac
2 years ago
4

genuinely had such a great experience here the staff was always so helpful and mrs jenni really cared :)

Response from the owner2 years ago
Hi Diana - Thank you for your kind words. We are proud of our team and grateful for the opportunity to provide care in our community.
Bobbi Roper
4 years ago
3

My father-in-law was transferred there from Ochsner medical, Wednesday. So far communication with the facility has been good. We had a conference call with the social worker and the sibling that went well and they have answered our questions. So far the experience has been positive. But we have a couple of weeks to find out.Neil and Bobbi Sanchez

Danny Allday, CPA
4 years ago
1

My brother contracted Covid-19 while in their care. He later passed away less than two weeks later. I found that Summer, one of the nurses was nice. However, many times I could not get through on the phone lines. Nor, could I leave a message. I called my brother a few times and they just were not very friendly or accommodating. I have no other Behavioral hospitals to compare them to, but I definitely cannot recommend them. Somebody there gave my brother Covid. He did not have it when he went in.

Response from the owner4 years ago
Hi Danny We take your comments seriously. Federal patient privacy laws prevent us from responding online, however we would like to address your concerns directly. If you would be willing to do so, please email us your contact information at gnoinfo@oceanshealthcare.com and we will contact you privately. Or contact Deborah, our Patient Advocate, at (504) 464-8895. Thank you.
Gabriella Francescon
4 years ago
2

The tools my family member gained were indeed beneficial. The social worker running the group sessions was great. The EMDR therapy seemed to help.What is inexcusable is their discharge process. During the treatment, we were told that the patient would be connected with a psychiatrist after released from Oceans. That did not happen. We were told to google or check psychologytoday.com. If you know anything about mental illness, it makes it very difficult for the one suffering to navigate their own care. Over a month later, said patient has still not had luck finding a provider.Also, they punish their patients for not showing up to sessions regardless of how committed they have been throughout the program. The people running this are clearly out of touch with current research on treating mental illness.

Response from the owner4 years ago
Hi Gabriella - We take all concerns regarding the quality of our care seriously. Federal patient privacy laws prevent us from responding online, however we would like to address your concerns directly at gnoinfo@oceanshealthcare.com. Or contact Deborah, our Patient Advocate, at (504) 464-8895. Thank you.
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