NYC Health + Hospitals/Metropolitan

1901 1st Ave.
New York, NY 10029

NYC Health Hospitals - Metropolitan NY 10029

About NYC Health + Hospitals/Metropolitan

NYC Health + Hospitals/Metropolitan, located in New York City, New York is a non-profit alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including alcoholism, co-occurring mental health disorders, and opiate addiction. They offer supervised medical treatment to safely manage withdrawal symptoms during detoxification, residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment.

Specialty rehab programs at NYC Health + Hospitals/Metropolitan include tailored care focusing on women's specific needs and experiences and gender-specific addiction treatment addressing unique challenges faced by men.

NYC Health + Hospitals/Metropolitan has received accreditations from The Joint Commission.

Latest Reviews

Melanie Lan
1 month ago on Google
1
Worst hospital ever. Every time I arrive on time for a scheduled appointment, I m asked to wait over an hour (sometimes 2 hours) for my appointment. Why schedule an appointment for a certain time if it NEVER happens at the right time? Waiting 20-30 minutes anywhere else is normal, but the wait times here are unacceptable. In every single waiting room I ve been in, there is usually trashy TV blaring at full volume and the waiting rooms are packed with people playing music or phone calls on their cell phone speakers without headphones. Utter hell.
LUIS DE LEON
1 month ago on Google
2
YesThe clinic you have to waitA long timeLong timeWaiting Chain can we fix the systemThat the Metropolitan HospitalIs in the clinic is slowAnd they take a long time to call people if you in that night 9:00 a.m. they'll call you aroundIf you finish around 3:00
sha lovin
1 month ago on Google
1
Disgusting hospital with disgusting staff this was the toilet they tried to force me to take a urine sample in .. disgusting doctors joked around and nurses were terribly rude i m highly disappointed
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8.2 / 10

Location

Accepted Insurance

NYC Health + Hospitals/Metropolitan works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
Question iconWho Answers?

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.
24-hour icon24-Hour Clinical Care
At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

When you choose drug rehab in New York, you'll participate in a variety of treatments that are designed to help you live a drug-free lifestyle. Common methods of treatment include group, individual, and family counseling, medication management, nutrition, exercise, and management of co-occurring mental health disorders.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Amenities

  • private iconPrivate Setting

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (212) 423-6262
Building icon

1901 1st Ave.
New York, NY 10029

Reviews of NYC Health + Hospitals/Metropolitan

3.3/5 (507 reviews)
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Reviews

5

I went in at 12am to get stuck Hes for my jaw, and the lady that gave me the stitches was super helpful and careful, she was so nice and caring, and the staffs were also nice, the wait wasn’t long at all.

Reviewed on 12/1/2019
3

The time they make you wait is really long, and the ER is often overcrowded. However, the doctors were really nice to me, they treated me professionally, and were helpful. They also have a very courteous staff.

Reviewed on 11/16/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.3 (505 reviews)
Melanie Lan
1 month ago
1

Worst hospital ever. Every time I arrive on time for a scheduled appointment, I m asked to wait over an hour (sometimes 2 hours) for my appointment. Why schedule an appointment for a certain time if it NEVER happens at the right time? Waiting 20-30 minutes anywhere else is normal, but the wait times here are unacceptable. In every single waiting room I ve been in, there is usually trashy TV blaring at full volume and the waiting rooms are packed with people playing music or phone calls on their cell phone speakers without headphones. Utter hell.

LUIS DE LEON
1 month ago
2

YesThe clinic you have to waitA long timeLong timeWaiting Chain can we fix the systemThat the Metropolitan HospitalIs in the clinic is slowAnd they take a long time to call people if you in that night 9:00 a.m. they'll call you aroundIf you finish around 3:00

sha lovin
1 month ago
1

Disgusting hospital with disgusting staff this was the toilet they tried to force me to take a urine sample in .. disgusting doctors joked around and nurses were terribly rude i m highly disappointed

Boubou GASSAMA
1 month ago
1

Worst hospital I never seen the dental service are very unprofessional they lied to you and send you home with bullshit paper for an appointment you had to call to make an appointment but guess what you can call 100 times you ll reach no one it s been 3 months I m waiting for an appointment since the beginning of the summer that s crazy

Megan Sanchez
1 month ago
1

This hospital is a joke as a patient BUT especially as an employee. The staff is rude & unprofessional. They do not care about their workers. Carey Hamblin and Christopher Wilson for sure doesn t care about their nursing staff and got me wrongfully terminated because nursing staff is stealing time from their a RNs and PCAs. I don t know if anything other department is but nursing for sure is. I got wrongfully terminated with a protected status and they used it against me. Then Jasen from HR lied to my union on me telling them things that were not true! Staff is rude to patients, they don t protect patient information like they re suppose to and they do not care about their workers.

Marco Antonio Rosendo
1 month ago
5

King_atlas
1 month ago
1

The staff are terrible.they take forever and then basically refuse to actually look and examine you.

Michael Restrepo Rubio
1 month ago
5

I had a great experience, great staff. Very nice and kind service by Luswin and Rico in the pride department. Thank u for your help.

flb gro
1 month ago
1

Very bad service my wife was because of a pain in the ankles at the time of passing with the doctor he wanted to make a revition in its intimate part of course she did not access until another worker came from the same hospital told the doctor that she came because of the pain of her foot and did not have to check her intimate part it is worth mentioning that she does not speak very well the Spanish and also not English I do not really know what intentions the doctor had

MsSharda
1 month ago
1

Very slow system and not worthy when you call always putting you on hold and it s forever bad experience ever

American - Azerbaijan Foundation
1 month ago
1

Jiwon Kim, NP- has no medical ethics of conversation and culture!!! She is very rude. It would be good if the management paid attention to their employees.

Maria Aperecida Martins Dos Reis
1 month ago
5

Wonderful advanced medicineAnd doctors who are attentive to patients

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