Novant Behavioral Health

Charlotte, North Carolina

200 Hawthorne Lane
Charlotte, NC 28204

(704) 384-4255
3.1 (1072 reviews)

About Novant Behavioral Health

The PHP program is a full-time day program for teens ages 13 to 17. The IOP is for adults ages 18 and over and provides 12 sessions over three weeks. In both cases, clients receive individual, group, and family counseling, medication management, therapeutic activities, and life-skills training. If appropriate, addiction education and relapse prevention planning may also be provided.

Other services available at Novant include advanced treatment methods such as TMS, ketamine, and ECT therapies. They also provide connections to additional support, 12-step and other recovery support groups, and referrals to social services.

Novant Behavioral Health accepts multiple insurance plans, including Blue Cross Blue Shield, Aetna, United Healthcare, Cigna, First Health, Humana, Magellan, TRICARE, and more. Because insurance plans vary, be sure to verify coverage information and out of network details with the insurer.

Dollar icon Payment Options

  • medicaid iconMedicaid
  • shield-cross iconPrivate insurance
  • self-pay iconSelf-pay options
  • financial-aid iconFinancial aid
  • medicare iconMedicare

Medical briefcase icon Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

User icon Programs

check iconAdolescence program

adult-program iconAdult program

elderly iconElderly program

young-adult iconYoung adult program

Shield icon Insurance

Our Policy: Novant Behavioral Health works with several private insurance providers and also accepts private payments when possible, please contact us to verify your specific insurance provider.

Heart icon Treatment

mental-health iconMental Health

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Hand holding medical sign icon Clinical Services

inpatient-file iconCognitive Behavioral Therapy

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

couples-therapy iconCouples Therapy

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

medicare iconElectroconvulsive Therapy

ECT is a form of treatment in which controlled electric currents are passed through the brain, sometimes causing short seizures. Treatments are done under general anesthesia. ECT appears to change brain chemistry for the better, and has been shown to provide fast and sometimes dramatic improvements in severe mental health conditions that can exist alongside addiction, including depression, bipolar disorder, psychosis, and suicidality. ECT is also often used by those who prefer it to taking medication.

medical-detox iconExperiential Therapy

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

family iconFamily Therapy

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

intervention iconGroup Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

mental-health iconIndividual Therapy

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nutrition Therapy

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

house-medical iconTrauma Therapy

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Phone icon Contact

Phone icon (704) 384-4255
Building icon

200 Hawthorne Lane
Charlotte, NC 28204

Call Now - Help is Available
Get Help Now - 910-260-4665
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Fact checked and written by:
Courtney Myers, MS
Edited by:
Anna Spooner

Reviews

3.1 (1072 reviews)
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Google Rating

3.1 (1072 reviews)
Kat McLead
1 month ago
5

My mom had excellent care at Novant after her two strokes.Her nurses were very loving, and I felt they went above and beyond to be kind and respectful to my mom including touching her and making sure she was comfortable.The PT lady was also kind and excellent.Our case worker, Nakia, was superbly helpful answering my numerous questions and helping me move my mom into a single room hospice.My moms room was sizable and comfortable enough. It did need a good straightening, but I don't know what the protocol is on that.The palliative Dr. was an excellent resource. One of my moms doctors was very kind and helpful. The other one felt a bit cold and sharp with a negative view of hospice. One of the nurses told me was negative with anything outside of his scope.At no time did I feel my mom was neglected. I was happy with how helpful everyone is, and how much they called me to keep me in the loop.I feel like most people only write these reviews when they are unhappy, which makes people worry about their loved ones when they see all the negative reviews. I hope this puts at least one person at ease that their loved one is at this hospital.They took good care of my mom.PS- The People's Market offers good, nutritious food superior to the cafeteria within a short walk. They had excellent smoothies and good salads. I feel like this helped me keep up my strength and health.

Simeon R. (The Crohnie Clinician)
1 month ago
3

3 Stars is accurate. It's difficult to say whether this is a good or terrible hospital. Let's let the people decide:Pros: They do seem to try based on what I saw. Nurses were nice.Cons: Unnecessary Procedures with Unnecessary charges to follow. At least, that was my experience.YOU Decide.

Response from the owner1 month ago
Simeon, we re sorry to hear this and have passed your feedback along for a team member to review. If you would like to share your experience with a team member, please contact our Novant Health feedback line at 1-888-648-7999. -Novant Health Social Response Team
Empress GodIs
1 month ago
1

The nurses were really awesome when I had my daughter anesthesiologist didn't numb me before c section something went wrong

Renee Lanier
2 months ago
5

To the 3C Surgical Trauma Unit I was so impressed with theNurses & Staff for the care & attention they gave to me during my stay. They were Very nice & answered all my questions You can tell they are very dedicated to their patients . Bless all the nurses for the work you do and making me comfortable Thank you to each and everyone ! RENEE T LANIERROOM 3300

Kumar Amit
2 months ago
1

Please Friends do not go to novant hospital doctors are 8th grade fail they do not know how to take care a patient I went 2 different locations I had a very unhealthy experience my pharmacist knows better than these Novant hospital doctors he even said why did doctors prescribed you this meds, Friends if you want ro stay healthy stay away thank you

Response from the owner2 months ago
Kumar, we care deeply about our patients and the trust they place in our care teams. We make every effort to provide a remarkable experience, and we always want to hear from patients if we did not meet that standard. When you get a chance, please contact our Novant Health feedback line at 1-888-648-7999 to speak with a team member. -Novant Health Social Response Team
Mary Hampton
2 months ago
5

I was a GI outpatient. From my preprocedure phone call to walking out the door at the end of my procedure I received excellent care. Every employee was friendly and helpful. I wish i knew names to give credit. Thank you for taking good care of me.

Gopali Patel
2 months ago
5

I consistently have a great experience at this hospital. The providers & teams are all wonderful. So thankful for everyone at this location! Highly recommend!

Response from the owner2 months ago
We truly appreciate this review. Thank you, Gopali! -Novant Health Social Response Team
Chirag Patel
2 months ago
5

Over the years, both of my grandparents have received phenomenal care at Presbyterian, and I cannot express enough gratitude for the compassionate and professional staff here. Each visit has been marked by the highest level of medical expertise combined with genuine kindness and concern for their well-being.The doctors, nurses, and support staff go above and beyond to ensure that every patient feels valued and cared for. Whether it was routine check-ups or more critical situations, the team at Presbyterian consistently provided excellent care and took the time to explain everything clearly to our family. Their attention to detail, coupled with their warm bedside manner, made all the difference in my grandparents' health and recovery.The facility itself is top-notch, with modern equipment and a clean, comfortable environment that puts patients and their families at ease. I am incredibly thankful for the outstanding service and dedication shown by everyone at Presbyterian. They have truly been a blessing to our family, and I wholeheartedly recommend this hospital to anyone seeking exceptional medical care.

Response from the owner2 months ago
We re so glad to hear about your positive experience at Novant Health Presbyterian Medical Center! Hope your grandparents are on the way to recovery! -Novant Health Social Response Team
Dawn Charest
2 months ago
5

Leszasspspsoizisiziz Brizo
2 months ago
5

I have always had pleasant visits and I have received the treatment for my needs and boy have I had them, they have attended to me quickly and with excellent service, even any health need we go with Novanth Health, I have been a patient and companion of a patient and always excellent, The work of each staff in a hospital is not easy.

Souad Echaraki
2 months ago
1

Don t leave nothing behind you in this hospital. Yesterday I stayed in room 879 and forgot my charger plugged right after getting home we call back and they said they don t have it my husband went to check the room again and yeah it s not in there probably the cleaning stuff stool it I had to buy another one for 50$ to charge my phone. I can t believe a hospital for maternity and they hire stuff that they can stool patients stuff.. I m really in shock!

Response from the owner2 months ago
Souad, we re sorry to hear you're disappointed with your experience at Novant Health Presbyterian Medical Center. We encourage you to contact a team member directly by dialing the Novant Health feedback line at 1-910-667-6655 to discuss your concerns. -Novant Health Social Response Team
Jen Hastings
2 months ago
5

I would recommend this place to anyone. Everyone treated us like family from the time we walked in until we walked out.

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