Northwest Behavioral Health

2392 Edgewood Ave N Jacksonville, FL 32254
Outpatient
Northwest Behavioral Health Services - North Edgewood Avenue FL 32254

About Northwest Behavioral Health

Northwest Behavioral Health Services - North Edgewood Avenue is an alcohol and drug rehab treatment and mental health treatment center in Jacksonville, Florida that offers a wide variety of services to individuals of all ages. Clients work closely with mental health counselors to address addiction and dual diagnosis issues.

Northwest Behavioral Health Services – North Edgewood Avenue takes a whole-person approach to treatment. Services include a wide variety of interventions designed to help clients identify the root causes of their situation. Services are provided on an outpatient basis.

The outpatient program offers mental health therapy, process groups, family therapy, psychosocial rehabilitation, crisis intervention services, trauma care, dual diagnosis treatment, and evidence-based treatment interventions. Individuals participate in services at the frequency and for the duration set and agreed upon by their practitioner and themselves.

Facility Overview

Calendar icon 30-180
Avg Length of Stay in Days

Latest Reviews

Twuane Freeman
1 year ago on Google
1
The worst facility EVER!!! I ve been calling for weeks three to be exact and still haven t gotten an appointment yet!!! I ve talked to the supervisor she wasn t any help. She told me the same thing as everyone else and I still haven t heard from them. I m convinced they don t care at all one lady laughed at me when I asked her do I have to be about to commit suicide to get in? And she just laughed at me like I said something funny. Horrible I don t recommend them at all. Mykeia king!
Sarah Sutton
1 year ago on Google
4
3 of my kids go to their pediatric department. I would give this place 5 stars if it was only based on how warm, welcoming, and wonderful everyone is.All 3 kids see Jen and she is amazing. Miss Erica and Miss Jackie are wonderful case managers. Dr Lepely and his team are very nice. He has ensured my kids have everything they need, even when we have had to make adjustments he knew just what to do.Now for the negatives The wait time to see the doctor is pretty extreme. They schedule everyone for one like.. 3-4 hour time slot. It s first come first served and there are always 30+ people waiting. I know not everyone has time to wait like that and it confuses me why they do it. It has been especially hard with 2 adhd girls who are being seen for behavioral issues I am just lucky I have had the time to wait on days like those. Some times we are there for 30 minutes, other times we are there for hours.I tried to get in to see them, myself, and after months of not having a therapist or doctor, I just had to go find a new one(I dropped my providers to see theirs). I did meet with the case manager and we also spoke over the phone a few months later. I mentioned I hadn t been assigned anyone yet and nothing changed so I moved on.All in all, the care here is positive. With some ironing out of their scheduling and staffing issues I think this facility would be a whole five stars.
Rambo Weaver
2 years ago on Google
1
i want to know why you guys not gotten a case manger and a thearpst. im shane green i have done the paperwork and i am asking for help with my mental health and im not getting it please help me please.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.9 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Florida provides quality treatment to help individuals overcome dependency related to a wide range of addictive substances. Programs address both the physical and mental aspects of addiction in order to help you make a full recovery.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills are the core skills you need for daily success. They can include self care, stress management, daily routines, and emotion control. Rehab treatment includes the development of these skills so you have the tools you need for long term recovery.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Amenities

  • private iconPrivate Setting

Staff & Accreditations

Staff

Terri D. Glover, M.A.

Executive Director

M. Ellen Barnes

Business Manager

Judith Crooke

Program Compliance Manager

Michael Wells

Advisor-Executive Director

Melanie Hopkins, MBA

President

Bernice Parker-Bell, Ph.D.

Vice President

Kentisha Mazeke

Secretary

Odean Thomas

Treasury

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Phone icon (904) 781-7797
Building icon

2392 Edgewood Ave N
Jacksonville, FL 32254

Fact checked and written by:
Courtney Myers, MS
Edited by:
Kerry Nenn, BSW

Reviews of Northwest Behavioral Health

2.7/5 (16 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.7 (16 reviews)
Zia White
1 month ago
2

Melissa Lee
5 months ago
4

Twuane Freeman
1 year ago
1

The worst facility EVER!!! I ve been calling for weeks three to be exact and still haven t gotten an appointment yet!!! I ve talked to the supervisor she wasn t any help. She told me the same thing as everyone else and I still haven t heard from them. I m convinced they don t care at all one lady laughed at me when I asked her do I have to be about to commit suicide to get in? And she just laughed at me like I said something funny. Horrible I don t recommend them at all. Mykeia king!

Sarah Sutton
1 year ago
4

3 of my kids go to their pediatric department. I would give this place 5 stars if it was only based on how warm, welcoming, and wonderful everyone is.All 3 kids see Jen and she is amazing. Miss Erica and Miss Jackie are wonderful case managers. Dr Lepely and his team are very nice. He has ensured my kids have everything they need, even when we have had to make adjustments he knew just what to do.Now for the negatives The wait time to see the doctor is pretty extreme. They schedule everyone for one like.. 3-4 hour time slot. It s first come first served and there are always 30+ people waiting. I know not everyone has time to wait like that and it confuses me why they do it. It has been especially hard with 2 adhd girls who are being seen for behavioral issues I am just lucky I have had the time to wait on days like those. Some times we are there for 30 minutes, other times we are there for hours.I tried to get in to see them, myself, and after months of not having a therapist or doctor, I just had to go find a new one(I dropped my providers to see theirs). I did meet with the case manager and we also spoke over the phone a few months later. I mentioned I hadn t been assigned anyone yet and nothing changed so I moved on.All in all, the care here is positive. With some ironing out of their scheduling and staffing issues I think this facility would be a whole five stars.

Rambo Weaver
2 years ago
1

i want to know why you guys not gotten a case manger and a thearpst. im shane green i have done the paperwork and i am asking for help with my mental health and im not getting it please help me please.

Thomas Martin
3 years ago
1

This place should be shut down ,it was no help at all with my depression ,made my mental health worse

EDDIE CHANDLER
3 years ago
5

I love the staff and my doctor especially miss Nancy and Sharonda

Janelle Sanders
3 years ago
1

If I could give this negative stars I would I went there July 8th to see the doctor. I battle with bad depression they were supposed to send my prescription to cvs electronically the never did I called and called they never sent it long story short I had to check myself into the emergency room to get my medication. When I showed up to my appointment a month later they acted like it was no big deal i will be contacting a lawyer these people should not be shut down they are horrible.

Ron Smith
4 years ago
1

On the Adult side the Dr is Senile cant remember one person from the next.. Cant remember what he prescribes from 1 month to the next. Hes a fraud. Does not know of what a drug is for and will look it up on the web while your there. Relies on his staff to carry him thru the day , Cant make coherent sentences. Puts you on something that works and the next month cant remember he did it and takes you off. IF you want help with Anxiety THIS is NOT the place to go. Claims to have been an Attorney first but most likely was DISBARRED. His senility is getting the best of him and that wasnt very good

Jewel Putnam
4 years ago
5

Google Account
5 years ago
1

This place is terrible. Dr. Lepley is a quack and refused to treat my symptoms. He was easily confused and got very discombobulated and could barely form a coherent sentence. My "counselor" mostly talked about the weather and their personal life. I had approx 9 sessions and was never asked any fact finding/background questions, never offered any coping or therapeutic techniques and never actually counseled in any way.

Jennifer Renea
5 years ago
5

It was a great counseling experience. They helped me understand the importance of living a peaceful life.

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