I went there recently on October 6th, 2023 as a 13 year old patient. I can't even hold it in anymore. Northlake is a terrible place to go if you're looking for help. There's ants and bugs basically everywhere you go, and the staff are no better. Have trauma and need to vent ...
About Northlake Behavioral Health System
Northlake Behavioral Health System is located in Mandeville, Louisiana. They provide substance abuse and mental healthcare using a multidisciplinary team of psychiatrists, counselors and social workers. They have a unique partnership with local institutions to ensure your care is provided in a safe and secure environment. They provide outpatient adolescent care and care for adults using inpatient and outpatient programming.
Substance use disorder and dual diagnosis care include individual, group, and family therapies using evidence based treatment such as cognitive behavioral therapy, dialectical behavioral therapy and eye movement desensitization reprocessing. The program addresses a variety of legal and illegal substance addiction including alcohol, benzodiazepines, opioids, and methamphetamine.
The admission process begins with your first phone call. You receive a brief medical screening and assessment. The staff is available 24/7 to help help address your needs. They work with insurance providers and verify your coverage before treatment begins they also accept Medicaid and Medicare for inpatient services and work with you to help ensure you get the care you need when you need it.
Latest Reviews
Excellent staff on all levels. The behavioral techs did an amazing job during my stay there. The staff upfront did an excellent job, as well as the support team.
Response from the owner2 months ago
Thank you for your kind words and for sharing your positive experience with us! If you would like to give a special shoutout to any particular employee, please email us at info@northlakebh.org.
I felt like I was seen as just another crazy person, and not someone just having a rough time. I saw a therapist ONCE during my 8 day stay there, and it was for 30 minutes. Lots of group sessions. I was constantly creeped on by the men there and felt unsafe throughout my entire stay. The staff were aware of this and I had a note on my record to keep me and one of the men away, but that didn t do much. I felt like the techs cared more about me than all the other staff. I have a hearing condition that get worse with exposure, and I was nothing but exposed the entire time I was there. If I told the doctors that, though, they would ve extended my stay and made my conditions worse. I do not recommend. I m even nervous to post this review out of fear that they will forcibly re admit me because I didn t get better, for the reasons mentioned above. Which is why I m posting this under a random name. When someone is in need of mental help, they should have a support system and not feel afraid of being reprimanded for complaints they may have. Ironically enough, I feel better now that I m OUT of there!
Response from the owner4 months ago
Please email us at info@northlakebh.org so that we can connect with you and learn more about your experionce. Thank you for taking the time reach out.
I was practically imprisoned here as a minor and I can't even begin to describe the horrors of this institution. The staff wagers on fights between the patients and even go as far as to instigate brawls between underage mental health patients. The abuse I received from the staff alone, (emotional, physical, psychological, and verbal) left me in a worse position than I had initially arrived. I fell victim to a planned fight between patients and staff members and ended up being removed from the premises in the middle of the night by the Mandeville police department with a broken nose and a concussion. This institution should be shut down permanently and in more cases than my own has left children suffering worse when they leave than when they arrive. My medications were always being changed to the point that I lost all sense of self and reality. The staff members portray themselves to be caring and sensitive to each patients' mental srate but when you talk to them about your feelings they demonize you and isolate you. Sometimes even going as far to bully patients into believing their feelings are worthless. This place is a hell hole. If you ever send your child here, don't be surprised when they come out with more problems than they arrived with. I was bullied by other patients and then forced to share bedrooms with those individuals. Being afraid to sleep or turn your back in a place you can't escape is its own definition of tourment. I recall other patients making sexual advances towards me and then forced to sit through lectures about how it was my fault that I was being harassed. I was savagely beaten several times by several different patients while i stayed here. I was starved and fat shamed and put on medications without being educated on those medications. I was forced to bathe in front of adults and when i was bullied and body shamed by patients, the staff joined in. How can a place who's ultimate goal is to improve a patients' mental health be able to get away with this amount of neglect and abuse?
Response from the owner5 months ago
Please call (985) 626- 6300 to speak with a patient advocate so that we can discuss your experience. Thank you for taking the time to post a review. Gallery
Location
Accepted Insurance
Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Addiction Treatments
Levels of Care
Outpatient Clients enrolled in outpatient rehab typically need less intensive supervision and support than those in inpatient care. Clients may continue to work and attend school while participating in addiction counseling and recovery education during the evening, night, or weekend. Clients also often enter intensive outpatient (IOP) treatment immediately upon exiting residential care, which provides them with high-level step-down support as they reintegrate into their homes and communities.
Inpatient Inpatient rehab gives clients a chance to focus on their recovery in a highly structured and supportive environment away from outside distractions, stressors, and addiction triggers. Clients reside at the treatment facility and engage in intensive psychotherapy, which may include individual, group, and family counseling.
Intensive Outpatient Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
12-Step 12 step programs enable participants to focus on their long-term sobriety through rigorous peer support and ongoing personal growth. They engage in regular, peer-directed 12 step meetings and receive one-on-one mentoring by a self-selected sponsor. Meetings are free, anonymous, and available multiple times a day, 365 days per year in most communities. Though 12 steps of recovery are rooted in spiritual principles, religious affiliation isn't mandatory. Specialized programs are widely available, including youth and family meetings.
Sober Living Homes Sober living homes in Louisiana offer a drug- and alcohol-free environment where residents can maintain or establish their sobriety. Also called a halfway house, this setting offers peer empowerment, support, accountability, reinforcement of recovery principles, and individual responsibility. It is a safe place where residents can solidify their recovery skills and prepare to return home or establish a new independent life.
Partial Hospitalization Program A partial hospitalization program (PHP) offers an intensive, short-term rehab option for individuals who don't require 24-hour support. PHP treatment can be an alternative to inpatient hospitalization or a "step-down" option from hospitalization or a residential program. Typically, it requires you to meet a minimum of 6-8 hours a day for an average of 90 days. Services provided in PHP treatment often include relapse prevention strategies, medication management, individual and group therapy, and other behavioral therapy interventions.
Medically Assisted Detox The first step in the addiction recovery process involves flushing all addictive drugs and alcohol from your body while under 24/7 medical supervision. Known as a medically assisted detox, this level of care takes into account that quitting your drug of choice cold turkey can be very dangerous once you've become physically dependent. In a medical detox, your team of medical professionals helps to ensure your safety and comfort. Most people transition to an inpatient treatment or maintenance program upon completion.
Treatments
The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.
While each drug rehab in Louisiana offers unique elements, recovery support often follows a similar pattern. Detox is followed by inpatient and/or outpatient care, then aftercare support is provided once the participant completes the initial program.
A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.
Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.
Programs
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
Clinical Services
If you undergo cognitive behavioral therapy in Louisiana, you may engage in role playing, face your fears, and learn to calm your mind and body. These techniques are designed to help you recognize unhealthy patterns of thinking and to learn healthy ways of coping with challenges.
When you participate in dialectical behavior therapy, you'll work on recognizing distorted thinking patterns that are guiding your emotions. You'll learn how to change these patterns to eliminate unproductive reactions. This involves developing better coping mechanisms to handle stressful situations.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
If you are struggling with motivation to change, motivational interviewing is designed to help. This method typically involves one or two sessions with a therapist. The technique helps you understand your motivations and empowers you to make changes to reach your goals.
In Louisiana, trauma therapy helps you explore the impact that a traumatic event has had on your life. You can experience emotional and physical responses if you witness or experience a traumatic event. Your therapist guides you in processing the trauma and then developing coping strategies that improve your quality of life.
Couples therapy focuses on helping the couple develop skills that will improve the relationship. These include communication, conflict resolution, and anger management. Couples also identify dysfunctional behaviors and work to eliminate them.
Eye Movement Desensitization And ReprocessingThe purpose of family therapy is to create a supportive and understanding dynamic between family members. Therapists assist families in identifying and changing negative, harmful patterns while improving open and honest communication. This provides a stable foundation for the recovery journey.
Recreational therapy offers you a holistic approach to drug and alcohol addiction treatment. It integrates activities like hiking, art, and team sports to improve your mental and physical health. These activities give you an emotional outlet, help reduce your stress, and fosters social connections as you rebuild your life and maintain sobriety.
Amenities
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Recreation Room -
Art Activities -
Residential Setting -
Private Rooms -
Music Room
Accreditations
The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.
Joint Commission Accreditation: Yes
Contact Information
(985) 626-6300 
23515 Hwy 190
Mandeville, LA 70448
Get Help Now - 800-985-8516
Who Answers?
Who Answers?
Edited by:
Courtney Myers, MS
