Northern Lakes Community Mental Health

105 Hall street
Unit A
Traverse City MI, 49684

Northern Lakes Community Mental Health MI 49684

About Northern Lakes Community Mental Health

Northern Lakes Community Mental Health is a unique treatment center for mental health and behavioral health in Traverse City, Michigan. What makes them unique is that they’re part of a public program, so the services they provide and who’s eligible for those services are very specific.

This facility is part of a specific public program in Michigan called the Northern Michigan Regional Entity, which provides mental health care for people who receive Medicaid. This is a prepaid health plan in Michigan which lets this facility and select other locations provide services to eligible recipients in Grand Traverse County and five other counties in Northern Michigan. Basically what this means is that you can only get treatment here if you qualify for the program, but if you do then you receive services for little or no cost.

This clinic is limited in what they can treat because of the specialized program. They can treat co-occurring mental illness and substance abuse, so you can get treatment for a dual diagnosis here if you qualify. They can’t provide treatment for addiction as a standalone condition, though. So if that’s what you need, you can contact the Northern Michigan Regional Entity and they’ll connect you to a facility that’s right for you.

The treatment at this facility takes a person centered approach. Your care team will work with you to find out what you need for recovery and create an individualized treatment plan that addresses both your addiction and your mental health.

Some previous clients have expressed frustration with poor communication and limited services. However, others say their treatment here has been an excellent help.

Latest Reviews

Amanda Lucsy
4 months ago on Google
1
Went to crisis, was told "there are a lot of people worse off then you are why are you complaining" Some staff have boundary issues. I was asked to keep secrets, misinformed about services, threatened, lied to, had my medications messed up multiple times and way to much sharing of personal information. Never did get the emdr I was seeking. There is so much wrong with the running of this place i could probabily right a essay. If you can find services else where I highly recommend it. Better off on my own. Never coming here again.
Response from the owner3 months ago
Our customer services specialist would like to speak to you about your experience. We hope you will reach out to her at 800-337-8598 or customer.service@nlcmh.org.
kimora stevens
5 months ago on Google
1
Called looking to get in as a new patient and after a 15 minute phone call I was denied services because I wasn t in crisis and they didn t feel what I was going through considered an emergency. Good to know we have this wonderful clinic telling us what we re going through isn t serious enough to be seen. I was fortunate enough to get into another clinic that s actually taking my mental health seriously.
Response from the owner4 months ago
Not everyone who calls us will be eligible for our services but we do offer assistance with finding alternative options in the community for those who are not eligible to be seen at our agency. We are mandated to serve people with serious and persistent mental illness, intellectual/developmental disabilities, and/or co-occurring substance use disorders, as well as anyone in crisis. Our Customer Services team can help follow up if a person feels they were not heard or did not receive appropriate assistance. Customer Services staff may be reached by calling 800-337-8598 or by emailing customer.service@nlcmh.org.
Ashley Aho
8 months ago on Google
1
Response from the owner7 months ago
We are sorry to see your low rating and would very much like to know what prompted your review. Please consider calling our Customer Services department at 800-337-8598 and letting them know what happened so we can improve.

Location

Accepted Insurance

Northern Lakes Community Mental Health works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
Question iconWho Answers?

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
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Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Eating disorders include anorexia, bulimia, binge eating, and dysfunctional eating patterns. Many psychologists and other mental health professionals consider eating disorders to be food addictions, meaning food is being used in an addictive way (similar to drug or alcohol addiction). Certain substance abuse treatment programs will have treatment for eating disorders as one of the services offered. An eating disorder may also present as a co-occuring disorder or dual diagnosis alongside drug and alcohol addiction.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Contact Information

Phone icon (231) 922-4850
Building icon

105 Hall street
Unit A
Traverse City MI, 49684

Fact checked and written by:
Nikki Wisher, BA
Edited by:
Kerry Nenn, BSW

Reviews of Northern Lakes Community Mental Health

2.2/5 (32 reviews)
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Overall Experience
Date Submitted
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Google Reviews

2.2 (32 reviews)
Amanda Lucsy
4 months ago
1

Went to crisis, was told "there are a lot of people worse off then you are why are you complaining" Some staff have boundary issues. I was asked to keep secrets, misinformed about services, threatened, lied to, had my medications messed up multiple times and way to much sharing of personal information. Never did get the emdr I was seeking. There is so much wrong with the running of this place i could probabily right a essay. If you can find services else where I highly recommend it. Better off on my own. Never coming here again.

Response from the owner4 months ago
Our customer services specialist would like to speak to you about your experience. We hope you will reach out to her at 800-337-8598 or customer.service@nlcmh.org.
kimora stevens
5 months ago
1

Called looking to get in as a new patient and after a 15 minute phone call I was denied services because I wasn t in crisis and they didn t feel what I was going through considered an emergency. Good to know we have this wonderful clinic telling us what we re going through isn t serious enough to be seen. I was fortunate enough to get into another clinic that s actually taking my mental health seriously.

Response from the owner5 months ago
Not everyone who calls us will be eligible for our services but we do offer assistance with finding alternative options in the community for those who are not eligible to be seen at our agency. We are mandated to serve people with serious and persistent mental illness, intellectual/developmental disabilities, and/or co-occurring substance use disorders, as well as anyone in crisis. Our Customer Services team can help follow up if a person feels they were not heard or did not receive appropriate assistance. Customer Services staff may be reached by calling 800-337-8598 or by emailing customer.service@nlcmh.org.
Ashley Aho
8 months ago
1

Response from the owner8 months ago
We are sorry to see your low rating and would very much like to know what prompted your review. Please consider calling our Customer Services department at 800-337-8598 and letting them know what happened so we can improve.
zoe fischer
9 months ago
1

Don t visit this place. Filled with liars and fraud!!! Keep making lies karma comes back hard the truth will come out soon trust in God always will have the right outcome. You know who you are.

Response from the owner9 months ago
Northern Lakes Community Mental Health Authority and its staff are committed to providing world-class services to the people we serve. Our staff remains focused on the mission, vision, and values of the agency and building continued transparency and trust throughout our six counties.
Rachel Shelby
9 months ago
1

Is bullying in real life a way for them to have job security? Do better.

Response from the owner9 months ago
Thanks for taking the time to review. We hope you will reach out to Customer Service at 800-337-8598 to share more about your experience. We are committed to continuous improvement.
Lythn Ookwemin
10 months ago
1

There counselors keep cutting people off when they are trying to explain what is going on. They get confrontational on the phone and then hang up on you.....

Response from the owner10 months ago
Thank you for taking the time to share. Please consider calling Customer Services at 800-337-8598 and sharing your experience so we may follow up and make improvements.
Isra Martinez
10 months ago
5

Kinda hidden behind bus terminal

Paige Breithaupt
1 year ago
5

NLCMH and specifically the FAST program and team are phenomenal and incredibly helpful to our communities. CMH employees have been quick to respond, supportive and professional throughout multiple experiences. Lauren Franklin is a name that stands out when thinking of the FAST team and is a positive, influential and intelligent mental health provider and has consistently supported clients, individuals and families throughout multiple communities. We are lucky to have programs such as CMH to support those that need it and we are even more lucky to have professionals like Lauren doing so!

Response from the owner1 year ago
Thank you for taking the time to share your views! We appreciate it.
Elizabeth Lee
1 year ago
2

I really thought that this new CMH crisis hotline would be different but it's just another typical run you through the cookie cutter :"are you going to commit suicide?" type BS!!!

Response from the owner1 year ago
Thank you for taking the time to comment, Elizabeth. We'd like to know more about your experience and how you would have preferred the call to go. Please email info@northernlakescmh.org about how the call could have been better for you. Also, please know there is a walk-in Crisis Welcoming Center at 105 Hall Street in Traverse City. You can also walk in to any of our four offices during business hours (in Cadillac, Houghton Lake, Grayling, Traverse City).
Samuel Carpenter
1 year ago
2

Use to love them but now they don't help out that much at all

Kashae Technique
1 year ago
1

Just Awful. 0 stars actually. I stayed an extra week from Georgia so I could join an appointment with my mother and advocate for her. Not only did Leah at the front desk give my mother the wrong address, but she also didn t give her the full name of the clinic. And then neglected to answer the phone the morning of her appointment so we could get the correct information. The only reason I was able to find it was because I googled the phone number. We were only 4 minutes past the allotted late time. And then we were told to come back and reschedule after that. I had to leave back to Georgia, and her issues were not resolved. Very disappointing, this is a very poorly run establishment. I ll be looking into other options for her, beware!!

leslie veda
1 year ago
1

Lack of services

Response from the owner1 year ago
We are sorry to see your rating. Please let us know why or call 1-800-337-8598 and ask for Customer Service or email customer.service@nlcmh.org so we may learn the reason and try to help you.
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