Northeast Baptist Hospital – ACE Unit

8811 Village Drive San Antonio, TX 78217
InpatientOutpatient
Northeast Baptist Hospital TX 78217

About Northeast Baptist Hospital – ACE Unit

Northeast Baptist Hospital – ACE Unit, located in San Antonio, Texas is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including alcoholism, co-occurring mental health disorders, and opiate addiction. They offer residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include relapse prevention.

Specialty rehab programs at Northeast Baptist Hospital – ACE Unit include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-sensitive addiction treatment considering health and life-stage issues of older adults.

Northeast Baptist Hospital – ACE Unit has received accreditations from The Joint Commission.

Latest Reviews

Jorge Arellanes
2 weeks ago on Google
1
Terrible experience with this hospital. Methodist Hospital is by far the best. One emergency visit at this hospital Northwest Baptist was 50K, and out of pocket for me was high!!!! 1K, I don t understand why, my two surgeries weren t even close to this cost for one emergency visit!!! Don t go here, stay away . If illnesses or procedure doesn t kill you, their bill will
Response from the owner1 week ago
Your feedback is very important to us. We are currently looking into this matter and will be in contact with you.
Jose
2 weeks ago on Google
1
Please don't come here for the ER. I came because I was having difficulty moving. My blood pressure shot from 165/80 to 199/100 and was ignored. Wasn't given anything to bring my bp down. Everytime I asked if something could be done I was left alone. I pressed the nurse button and it took 20 minutes. They are Severely understaffed. I urge anyone who cares about their loved ones. Go elsewhere.i would give it 0 starts if I could.
Response from the owner1 week ago
Your feedback is very important to us, thank you for sharing. If you are open to discussing further, please email patientexperience@tenethealth.com with your contact information and the patient's name so that we can follow up with you directly.
Shina Terry
2 weeks ago on Google
5
This was the best hospital too me they were sweet and nice too me during my weight loss surgery
Response from the owner1 week ago
Thank you for your positive feedback, Shina. We are thrilled you had a great experience.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.7 / 10

Location

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

During rehab in Texas, you'll deal with underlying issues that contribute to addiction. By addressing these challenges and learning healthy ways to cope with them, you'll develop strategies that help you live a drug-free lifestyle.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 9209

Contact Information

Phone icon (210) 297-2725
Building icon

8811 Village Drive
San Antonio, TX 78217

Reviews of Northeast Baptist Hospital – ACE Unit

2.7/5 (801 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

2.7 (801 reviews)
Jorge Arellanes
2 weeks ago
1

Terrible experience with this hospital. Methodist Hospital is by far the best. One emergency visit at this hospital Northwest Baptist was 50K, and out of pocket for me was high!!!! 1K, I don t understand why, my two surgeries weren t even close to this cost for one emergency visit!!! Don t go here, stay away . If illnesses or procedure doesn t kill you, their bill will

Response from the owner1 month ago
Your feedback is very important to us. We are currently looking into this matter and will be in contact with you.
Jose
2 weeks ago
1

Please don't come here for the ER. I came because I was having difficulty moving. My blood pressure shot from 165/80 to 199/100 and was ignored. Wasn't given anything to bring my bp down. Everytime I asked if something could be done I was left alone. I pressed the nurse button and it took 20 minutes. They are Severely understaffed. I urge anyone who cares about their loved ones. Go elsewhere.i would give it 0 starts if I could.

Response from the owner2 weeks ago
Your feedback is very important to us, thank you for sharing. If you are open to discussing further, please email patientexperience@tenethealth.com with your contact information and the patient's name so that we can follow up with you directly.
Shina Terry
2 weeks ago
5

This was the best hospital too me they were sweet and nice too me during my weight loss surgery

Response from the owner2 weeks ago
Thank you for your positive feedback, Shina. We are thrilled you had a great experience.
Bobbi B
3 weeks ago
5

Thank you so much NE Baptist team.Sunday early morning took my boyfriend in for severe illness.The team was AMAZING from the start.Jasmine RN in the ER thank you from the bottom of Michael and my heart.Your a tru ANGEL.Sherri and Cam with labs/phlebotomy for handling his veins with GRACE!Chase and Bryan RN on Progressive Care unit, you have been the SAINTS he needs during this tough journey.Thank you for the level of patience to handle any and all situations with calm demeanor.Thank you to everyone of the nurses, internal medicine doctors, respiratory therapist, pulmonary doctor, and everyone that has been in contact with us in the last few days.Hearts of gratitude from Michael and Bobbi

Response from the owner3 weeks ago
Bobbi, thank you for sharing your review with us. We appreciate the positive feedback.
ron eisenberg
3 weeks ago
5

I was recently admitted to northeast Baptist Hospital to treat an infection in my left leg. I came in on a Friday night, spent the weekend, and was discharged on Monday. It was an amazing and very positive experience for me. While no one really wants to be in the hospital, me included, all of the nurses, technical staff, medical assistants, administrative staff, and physicians were exceptionally caring, compassionate, and very helpful in letting me know my status and the treatment they were pursuing. The good news is the infection is greatly reduced, and I am back home. A special heads up to nurses Jackie, Karen, Cindy, Robbie, and all the others who provided such exceptional care. I also want to compliment the vascular specialist, Ron, who assisted in inserting the peripheral line to administer the intervenus antibiotics. His expertise was greatly appreciated and admired. Depending on your insurance there are a number of choices for hospitals in this area. I strongly recommend Northeast Baptist Hospital on Village Drive based on my recent experience there.

Response from the owner3 weeks ago
Hi Ron, thank you for sharing your experience with us! We are thrilled to hear that.
Sarah Canchani
3 weeks ago
1

Arrived at this location's ER on Thursday evening 12/5 with HORRIBLE pain on my right side (mind you, vomiting nonstop the entire afternoon), which I assumed to be an appendix rupture. (Turned out to be a large kidney stone) They had me waiting for TWO plus hours and their only excuse was a monotone, "Ma'am, we are waiting for three other patients to be discharged." No urgency or empathy whatsoever. They only cared about me filling out insurance information. I ended up going to a completely different hospital instead, who took me in right away. Please avoid this ER, where clearly they do not care for their patients.

Response from the owner3 weeks ago
We apologize for your wait. It is our top priority to care for each patient in an efficient manner, while providing high quality care. If you're open to discussing your experience further, please reach out to us at patientexperience@tenethealth.com with your contact information.
A Teague
3 weeks ago
5

Response from the owner3 weeks ago
Thank you so much for taking the time to leave us a 5-star rating.
Arturo Carrazco
3 weeks ago
1

Very horrible service nurses are very unprofessional and listening to music with their earphones and don t listen to any concerns that the patient has

Response from the owner3 weeks ago
Hi Arturo, we d like to learn more about your experience. Can you please email your contact information, patient's name and more details of your concern to patientexperience@tenethealth.com so we can get in touch with you?
Alexus Martin
4 weeks ago
5

Wonderful nurses and doctors took care of me really appreciate it I have a dubble kidney infection and they sent me home with antibiotics and gave me some while I was in there and gave me fluids and pain meds best hospital ever 110 percent recommend if I ever don't fell well again or my husband get sick we know where to come thank you again

Response from the owner4 weeks ago
Thank you for your positive feedback, Alexus. We are thrilled you had a great experience.
Jennifer
4 weeks ago
4

My mother was admitted here and was extremely happy with her care, specifically in the ICU. We had an issue with a MRI not being ordered as we were told and pushed us to wait an additional day for the test. The Chaplin gave is condolences while my mom was sleeping, so that was a little awkward. Overall, my mom was happy and that's what mattered most.

Response from the owner4 weeks ago
Hi, Jennifer. Thank you so much for taking the time to leave us a 4-star rating.
Tommy Still
4 weeks ago
5

Out of all my experiences when it comes to the ER it's been up and down. Jasmine has gone above and beyond to make sure my comfort level is on point. With the discomfort of the BS I'm going through she has done a great job. Thank you Jasmine.

Response from the owner4 weeks ago
Tommy, we appreciate the recognition and will do our best to keep up the great work!
Tamra Legg
1 month ago
5

Response from the owner1 month ago
Hi, Tamra. Thank you so much for taking the time to leave us a 5-star rating.
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