North Central Healthcare

Wausau, Wisconsin

1100 Lake View Drive
Wausau, WI 54403

(715) 848-4600

About North Central Healthcare

North Central Health Care offers mental health and substance use treatment along with developmental disability and adult protective services for those in Marathon, Lincoln, and Langlade counties. They offer a host of programs for people of all ages including detox, inpatient hospital, and outpatient treatment.

NCHC treats any form of addiction, from smoking and alcohol to drugs and gambling. They will make you a specialized treatment plan that helps you identify the root causes for your addiction. Through group and individual therapy led by trained experts, you’ll be able to move towards long-term recovery. They offer treatment for both youth and adults.

Your treatment plan will include all areas of your well being including your physical health. The team will help you improve your nutrition and exercise. They will also help you expand your support network.

NCHC also provides mental health support. These services can take place at their clinic or at home or work. They offer individual, group, family or couples therapy. For pressing concerns, they have a crisis line as well as inpatient programs.

NCHC has dedicated patient financial services staff to help you figure out the billing and financial aspects of getting care for yourself or a loved one. They also offer a price transparency tool so you can get a lot of information about healthcare costs.

Dollar icon Payment Options

  • medicaid iconMedicaid
  • shield-cross iconPrivate insurance
  • self-pay iconSelf-pay options
  • financial-aid iconFinancial aid
  • check iconFinancing available
  • sliding-scale-payment iconSliding scale payment assistance
  • medicare iconMedicare
  • military iconMilitary insurance
  • military iconMilitary Insurance

Medical briefcase icon Levels of Care

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

medically-assisted-detox iconMedically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

12-step icon12-Step

12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).

aftercare iconAftercare Support

Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

User icon Programs

Teen Program

adult-program iconAdult Program

men iconProgram For Men

women iconProgram For Women

young-adult iconYoung Adult Program

House check icon Settings & Amenities

  • home-setting iconResidential Setting
  • music2 iconMusic Room
  • art iconArt Activities

Heart icon Treatment

alcohol iconAlcoholism

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

drugs iconDrug Addiction

The goal of drug rehab in Wisconsin is to address drug addiction as a complex issue that involves physical, mental, and relational aspects. During rehab, treatment focuses on each of these areas and gives you the tools you need to achieve and maintain sobriety.

check iconDual Diagnosis

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

mental-health iconMental Health and Substance Abuse

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

opium iconOpioid Addiction

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Hand holding medical sign icon Clinical Services

inpatient-file iconCognitive Behavioral Therapy

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

couples-therapy iconCouples Therapy

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

family iconFamily Therapy

They offer a Family Program for family members and significant others of Day Treatment individuals. This three-hour program helps friends and family develop a better understanding of their loved ones addiction, treatment and life after treatment. Attendance in not mandatory but is highly encouraged.

intervention iconGroup Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

mental-health iconIndividual Therapy

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nutrition Therapy

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Rational Behavior Therapy

Rational Behavior Therapy (RBT) is a form of cognitive behavioral therapy meant to be short-term and comprehensive. It was intended to help clients become more self-sufficent and move forward without the need for expensive, ongoing therapy. It includes an emotional self-help method called “rational self-counseling,” the purpose of which is to give clients all the skills needed to handle future emotional issues by themselves, or with significantly less professional help.

Check icon Accreditations

Joint Commission

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Phone icon Contact

Phone icon (715) 848-4600
Building icon

1100 Lake View Drive
Wausau, WI 54403

Call Now - Help is Available
Get Help Now - 608-856-5059
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Edited by:
Anna Spooner

Reviews

2.16 (68 reviews)
Rehab.com icon Rehab.com (2)
Google icon Google (66)
Accomodations & Amenities
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Meals & Nutrition
0
Treatment Effectiveness
0
Admissions Process
0
Staff & Friendliness
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Cleanliness
0
Value for Cost
0
Overall Experience
Date Submitted
Reviewer
Overall Experience
Date Submitted
Reviewer
1

They have terrible customer service, and their excuse is that it is due to an overbooking. Also, if you have great insurance, they will keep you here as long as possible.

Reviewed on 2/25/2019
1

I didn't learn anything new, the food is not quite the quality you'd get at a public school in the area, you get 10 minutes of phone time per night in front of a staff member, no cell phones at any time, no internet access, no electronic devices besides a clock radio. There' ... Read More

Reviewed on 8/24/2018
Overall Experience
Date Submitted

Google Rating

2.2 (66 reviews)
Kyia Evenson
2 months ago
4

Kevin Stadler
2 months ago
1

Stay away from this place. They help with morning. The Dr's are jokes, therapy is a joke. Why they can't keep anyone. They have continued to decline. DO NOT CALL THEIR CRISIS CENTER. It's a bunch of drunks and druggies your talking too. If you need mental health help, go ELSEWHERE. This place is an absolute joke. Only have one star causing I had to. They don't deserve 1/2 a star

Response from the owner2 months ago
We are sorry to hear that your experience with NCHC did not meet your expectations. Please help us improve by reaching out to the program that you received services in directly so that they may focus on improvements based on your feedback. Be well.
Bethany Mohr
3 months ago
1

just dont

Response from the owner3 months ago
Bethany, we apologize for any negative experience you may have had at NCHC. Please allow us to follow up. Please contact the program manager and let us know what we can do better to serve you. Please take care.
Eric Pace
3 months ago
1

Need to drug test every employee.. After year edit they seriously need to drug test every employee for more than just pot

Response from the owner3 months ago
Eric, we apologize for any negative experience you may have had at NCHC or with our employees. If you have concerns with service, please use this link to report your concerns: https://www.norcen.org/about-us/quality-compliance/report-a-concern/
Jason Crick
4 months ago
1

Dumb place

Response from the owner3 months ago
Jason, we apologize for any negative experience you may have had at NCHC. Please allow us to follow up. Please contact the program manager and let us know what we can do better to serve you. Please take care.
Cyndi Bembinster
4 months ago
1

This place damn near killed me! They took meds away from me that I was taking for 30 years. I went thru the worse withdrawals you can imagine. I'm still recovering from the experience. I asked for a calcium pill, my urologist told me to take; instead I got vitamin c. I asked for something for terrible anxiety and after 45 minutes I went back to the nurses station and was told who I had asked left and didn't relay the message. I left there in worse shape than when I went in. Never, never will I step foot in that building. I think about where I am now, and I have not recovered from that horrifying experience. Taking a shower made me feel like I was in concentration camp. I will do anything to keep people away from there. They don't have the skills, education and compassion to be working they. To them that's all it is - a job/ paycheck. Just read a complaint was filed due to all the overtime the "compassionate, caring, wonderful" staff didn't receive. They don't deserve it! With all the negative reviews, we should be the ones filing complaints and be compensated!! They owe me at least 6 months withdrawals, another 6 or more months of the deepest depression I've ever had. Spent a good year in bed with no meds!! And now I'm so fat and out of shape I can barely walk!! YES! I do blame them and they owe ME! rather than the "staff"

Response from the owner3 months ago
We apologize for any negative experience you may have had with NCHC. Please contact the program manager so they can help our services meet your needs better. You can also report your concerns at https://www.norcen.org/about-us/quality-compliance/report-a-concern/
Amanda Meyer
5 months ago
1

Came for help and they refused to give me my medications, which caused me to have withdrawals and low blood pressure

Response from the owner3 months ago
We apologize for any negative experience you may have had with NCHC. Please contact the program manager so we can learn more. You can also report your concerns at https://www.norcen.org/about-us/quality-compliance/report-a-concern/
Sky Heffner
6 months ago
1

This was a few years ago, but I feel the need to speak up. Do not go here, even if you are in deep crisis. This place and the people in it will make it worse. I called the line because I was in crisis and looking for resources, they sent police to my house to take me there. I was told you go voluntarily with us or we will arrest you and bring you there. So I got to follow two cops outside as my neighbors watched me get put in the back of a police car like a criminal. When we get there, I'm put into a room alone and told that they are locking the door. I explained my ptsd to them and it seems they went out of their way to trigger it in a myriad of ways. I was told i was going to be committed for 3-5 days. When they left i pulled out my phone and quickly called my husband and told them what was happening and he and my dad came over as fast as they could and fought with them for about 1/2 hour to release me. They finally backed off and said I could be released so long as I was never alone for 72 hours and I had to call to check in with them every 12 hours to give proof of life or else they would send the police again. Any time i called, no one had any idea who i was or what I was calling for. My heart goes out to everyone who wasn't lucky enough to escape before they were fully committed. Do not ask for help here.

Response from the owner3 months ago
We apologize for any negative experience you may have had with NCHC. Many programs and processes have changed over the years and our team continues to focus on our core value of continuous improvement. You can help us improve by reporting your concerns at https://www.norcen.org/about-us/quality-compliance/report-a-concern/
Jessica Wiebrecht
6 months ago
1

The level of professionalism, bedside manner and lack of consistency are appalling. I would never utilize this service.

Response from the owner3 months ago
We apologize for any negative experience you may have had with NCHC. Please contact the program manager so we can learn more. You can also report your concerns at https://www.norcen.org/about-us/quality-compliance/report-a-concern/
CZA
6 months ago
1

Vickie Reetz
7 months ago
1

Drs here DO not communicat with parents. This place is NOT helpful./ Social worker will not call you, you cannot get updates or help from the doctors. Very very bad

Victoria Carr
8 months ago
1

I was admitted into this hospital for a 72 hour detention hold, and I ended up being there for a week and every single day the rules we had to follow were different none of the nurses enforced the same rules. We never went by a schedule and all the groups were really really awkward on the weekend. We had absolutely nothing to do. I think I colored for probably a total of like 50 hours while I had my stay there, I also had to have a perimeter like hearing to see if probable cause was met and I had a breakdown the day before I had that court meeting and without my permission, they dosed me up with some thing I m not sure what it was, but I was passed out for probably 16 hours and during that time the doctor, I don t remember his name tried coming and talking to me to get his like story for court, and he talked to me for probably five minutes before I cut it off because I couldn t keep myself awake and then in court the next day from that five minute conversation he was able to diagnose me with three different things bipolar disorder being one of them and I am under the age of 18 So that couldn t be correct They did nothing to us specifically It s almost as if we were in jail I know I was put on a 72 hour detention hold, but I was the only other person at that time in there who was so they were treating us like we did something wrong to be in there when we were in there to get help, which none of us got. During my stay there, every single patient decided to write a report about one of the nurses because of how they were treating us and how much they showed that they didn t care their job. The last Doctor Who dealt with me throughout my stay, there was the only good one. He understood me, and he like realized that I actually had no diagnosis Let me go after being there for a week. Overall, this place does nothing to help people And my stay, here was the most traumatizing thing I ve ever gone through my life

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