They have terrible customer service, and their excuse is that it is due to an overbooking. Also, if you have great insurance, they will keep you here as long as possible.
About North Central Healthcare
North Central Health Care offers mental health and substance use treatment along with developmental disability and adult protective services for those in Marathon, Lincoln, and Langlade counties. They offer a host of programs for people of all ages including detox, inpatient hospital, and outpatient treatment.
NCHC treats any form of addiction, from smoking and alcohol to drugs and gambling. They will make you a specialized treatment plan that helps you identify the root causes for your addiction. Through group and individual therapy led by trained experts, you’ll be able to move towards long-term recovery. They offer treatment for both youth and adults.
Your treatment plan will include all areas of your well being including your physical health. The team will help you improve your nutrition and exercise. They will also help you expand your support network.
NCHC also provides mental health support. These services can take place at their clinic or at home or work. They offer individual, group, family or couples therapy. For pressing concerns, they have a crisis line as well as inpatient programs.
NCHC has dedicated patient financial services staff to help you figure out the billing and financial aspects of getting care for yourself or a loved one. They also offer a price transparency tool so you can get a lot of information about healthcare costs.
Latest Reviews
Troy Lee and Sabrina Spatz are single-handedly the reason for the growth I've had in my mental health. To be honest based on the last place(arbor mental health services) I tried seeking help from with my mental health and the "answers" I got from that place made me very learly/nervous to reach out to anyone ever again to seek assistance with my mental health.Seeing the reveiws on NCHC made me even more worried that I was going to be treated like another number or just another person with a list of problems that don't matter. After a few sessions With Troy and Sabrina i realized quickly with how they communicated with me and how they treated me that I knew I was in the right place with people who actually cared and wanted to see my mental health successes.What Ive come to realize is that I get and understand the rap that this place gets. To be honest alot of it is probably people who are upset because they aren't getting what they want or what they think they need.Troy and Sabrina are the type of people who will listen to what you have to say, apply your situation to what they have learned and what they have been taught and will apply their knowledge to your situation for the best mental outcome of whatever it is your trying to accomplish mentally.Hats off to Troy Lee and Sabrina Spatz. You guys are what the mental health field truly needs to be able to find success in your mental health. The industry needs more people like Troy and Sabrina.
Response from the owner1 week ago
Luke, thank you for taking the time to share feedback on your positive experience! We truly appreciate your kind words and are delighted to hear about your experience with NCHC. Our care providers are passionate about the treatment they provide and reviews helps us continue striving to provide excellent service to our community. Your review will be shared and celebrated with our staff here. Thank you. Be well!
I was admitted into this hospital for a 72 hour detention hold, and I ended up being there for a week and every single day the rules we had to follow were different none of the nurses enforced the same rules. We never went by a schedule and all the groups were really really awkward on the weekend. We had absolutely nothing to do. I think I colored for probably a total of like 50 hours while I had my stay there, I also had to have a perimeter like hearing to see if probable cause was met and I had a breakdown the day before I had that court meeting and without my permission, they dosed me up with some thing I m not sure what it was, but I was passed out for probably 16 hours and during that time the doctor, I don t remember his name tried coming and talking to me to get his like story for court, and he talked to me for probably five minutes before I cut it off because I couldn t keep myself awake and then in court the next day from that five minute conversation he was able to diagnose me with three different things bipolar disorder being one of them and I am under the age of 18 So that couldn t be correct They did nothing to us specifically It s almost as if we were in jail I know I was put on a 72 hour detention hold, but I was the only other person at that time in there who was so they were treating us like we did something wrong to be in there when we were in there to get help, which none of us got. During my stay there, every single patient decided to write a report about one of the nurses because of how they were treating us and how much they showed that they didn t care their job. The last Doctor Who dealt with me throughout my stay, there was the only good one. He understood me, and he like realized that I actually had no diagnosis Let me go after being there for a week. Overall, this place does nothing to help people And my stay, here was the most traumatizing thing I ve ever gone through my lifeAdding onto the review I decided to get a job here as a dietary aide and it was the worse job experience I have ever had and I ve had a few jobs and im only 17 years of age. Along with something I noticed as a patient I also noticed as an employee and how different rules were followed each day. Out of the people who I worked with there were maybe 3-4 white people and the rest being Asians. The Asians would text a work groupchat and complain about how there wasn t enough Asians working that night when it would be one white person and 6 Asians. I m not racist but they made it like that and made me have to point it out. My manager also let couples worked together and picked favorites in meanings of days off and getting raises. Me and this kid got hired at the same time and they gave him a raise and a day later he got fired due to his attendance I never got the raise he got because they tried writing me up for not washing one dish on the day I wanted to ask about a raise. Sense then current employees have told me how there hasn t been a single new hire. This isn t a healthy or good fun place to work or be a resident/ patient at.
When I was there the nurse legitimately told me if I died in my room to let her know so she could report it. imma make sure she s in helI that s a promise and someone best answer this too with some ai response cause I do wanna talk to the program manager that d be great actually
Response from the owner1 week ago
Aliya, we apologize for any negative experience you may have had at NCHC. We do not use AI to interact with reviews. If you have concerns and feedback regarding your care or the services provided, please use this link to report your concerns: https://www.norcen.org/about-us/quality-compliance/report-a-concern/. There are several options for you there. You can also reach out to our NCHC Administration at 715.848.4422 to address any complaint, concern, or to file a grievance. Be well. Gallery
Location
Accepted Insurance
Other Forms of Payment
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Financing availableSliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Addiction Treatments
Levels of Care
Outpatient Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Inpatient Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
Medically Assisted Detox Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.
12-Step 12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
Aftercare Support Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).
Treatments
The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.
The goal of drug rehab in Wisconsin is to address drug addiction as a complex issue that involves physical, mental, and relational aspects. During rehab, treatment focuses on each of these areas and gives you the tools you need to achieve and maintain sobriety.
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.
Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.
Programs
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.
They offer a Family Program for family members and significant others of Day Treatment individuals. This three-hour program helps friends and family develop a better understanding of their loved ones addiction, treatment and life after treatment. Attendance in not mandatory but is highly encouraged.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.
Rational Behavior Therapy (RBT) is a form of cognitive behavioral therapy meant to be short-term and comprehensive. It was intended to help clients become more self-sufficent and move forward without the need for expensive, ongoing therapy. It includes an emotional self-help method called “rational self-counseling,” the purpose of which is to give clients all the skills needed to handle future emotional issues by themselves, or with significantly less professional help.
Amenities
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Residential Setting -
Music Room -
Art Activities
Accreditations
The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.
Joint Commission Accreditation: Yes
Contact Information
(715) 848-4600 
1100 Lake View Drive
Wausau, WI 54403
Get Help Now - 800-985-8516
Who Answers?
Who Answers?
Edited by:
Anna Spooner
