New Season Treatment Center – Pensacola

Cantonment, Florida

2420 South Highway 29
Cantonment, FL 32533

About New Season Treatment Center – Pensacola

The New Season Treatment Center of Pensacola is located in Cantonment, Florida. Outpatient services are provided for opioid addiction treatment and recovery. Medicaid and Medicare are accepted.

Medication assisted treatment is offered. The medication will help address withdrawal symptoms and cravings. Intensive outpatient services are also available. The outpatient services help individuals struggling with substance use disorders seek a less restrictive level of care.

You’ll be able to seek individual and group counseling. Referrals are able to be provided. Medication assisted treatment will be offered in conjunction with counseling.

Payment Options

Private Insurance
Medicare
Medicaid

Levels of Care

Outpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Intensive Outpatient

Intensive outpatient programs (IOP) involve frequent and robust therapeutic sessions for clients requiring high-level care. Clients may engage in a combination of medication assisted treatment (MAT), addiction counseling, recovery skills training, and holistic therapies for a minimum of nine and a maximum of 20 hours per week. Intensive outpatient rehab is designed primarily for persons in early recovery, those exiting detox or inpatient care, and those at an elevated relapse risk.

Medically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Programs

Adult program

Postpartum program

Program for men

Program for women

Young adult program

Treatment

Alcoholism

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug Addiction

Drug rehab in Florida provides quality treatment to help individuals overcome dependency related to a wide range of addictive substances. Programs address both the physical and mental aspects of addiction in order to help you make a full recovery.

Opioid Addiction

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance Abuse

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Clinical Services

Family Therapy

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Individual Therapy

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Accreditations

CARF

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

SAMHSA

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Contact

(850) 968-3565

Website

2420 South Highway 29
Cantonment, FL 32533

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Reviews

3.5 (88 reviews)

Google Rating

Tammy Rothe

1 month ago

Finally finally finally got a program director that doesn't act like they are better than we are!!! TY for all your hard work!! Don't stop

Response from the owner1 month ago

Hi Tammy, thank you for taking the time to leave a review recommending us to others. We're glad we've been able to provide you with a positive experience and we hope to continue working to your satisfaction.

Danny Hall

I do not understand why when two RN's call out sick that they don't have a list for someone to fill in. This place cannot handle the flow of patience because there's only two nurses working!!! Unbelievable. When we ask for help we're giving nothing but excuses, l feel like a number, a profit, not a patient.

Brian Lynn

2 months ago

The intake process was horrible and I transferred from another clinic total intake time was about 8 hours and it takes forever to dose at this clinic been waiting here for over 2 hours

Response from the owner2 months ago

Hello Brian, we apologize for the difficulties you encountered and we have shared your feedback with leadership. We endeavor to make improvements so that we can better serve our patients and community, and we assure you that we are currently working on ways to improve wait times across all our centers.

Danett Lothrop

3 months ago

Jasmine is a terrible person. Someone who is racist, hateful, and without compassion should not be a counselor. This clinic is a money grab. It did help me get my life back, but when you tell them that you want to start tapering down and leave the clinic, they will make it so hard. Also, they don't treat you like a patient who is paying for a service. They treat you like an inmate and they act like probation officers and not counselors. It's better than living with addiction on the street, but be prepared to fight for yourself and fight against the people who are supposed to be helping you. They're not all bad. Tayler is a very kind counselor, AJ was amazing , but he isn't there anymore The staff used to be great back when Calvin was running the place. But a person should not feel like their counselor is working against them. A person who is reaching out for help and paying $17 a day for it should be heard. They should be listened to. A counselor shouldn't act like a dealer on the street and treat you any kind of way because they know they can, because they have something you need. It's really disgusting behavior coming from someone who knows they're working with people who have mental health issues. That's where a lot of substance abuse comes from, and professionals in that field should take things into consideration***Edited to say that I stopped going to that clinic May 3rd and I am still waiting on them to refund the money that was still on my account when I left. About a week and a half ago they said that refund was supposed to be being processed. I'm still waiting and they still aren't returning my messages

Response from the owner3 months ago

Hello Danett, we apologize for any unfavorable experiences and we assure you that we take these matters seriously. We believe treatment should be delivered in a welcoming and inclusive environment and we are committed to upholding the highest standards of patient care. Your concerns have been shared with leadership.

John doe

4 months ago

I have had several guest dosing at this clinic and is by far the best I have ever been to. over a year ago there wasn t hardly any nurses or much of anything nice, this year I came and everything has changed it s full of nurses and they actually care about you instead of ignoring you like you don t belong there, whoever this new man is that has taken over has saved this place and cares for you all and this place has changed my life completely thank you for all you have done.

Response from the owner5 years ago

This is an incredible compliment and it further affirms that we are moving in the right direction with this treatment center! Our approach to treatment is that we TREAT the whole person and support you on your journey! The team at New Season Pensacola Metro Treatment Center sincerely encourages you to consider us as your primary MAT provider.

michael lohr

Do NOT put your life in these people s hands. Stay away from this clinic if you re seeking treatment you will not find it here. This place treats you like a slave and holds your medicine above your head and will refuse you any medication over the simplest things. They are overcrowded it can take hours to get your medicine and they treat you like your nothing better than a junkie and walk around acting superior to their clients. The intake woman and nurse are very wonderful people so when you first start there you feel comfortable but once they have you it quickly turns into a nightmare. Go anywhere else I ve been in some fantastic clinics over the years but have never experienced anything as humiliating and wanting to just give up and use again since I transferred here 2 weeks ago. And I ve been in treatment successfully for the past 6 years. I bought a new home in the area and transferred here so I know how a good clinic who cares for their patients operates. This is a house of horror. Stay away from new seasons Pensacola at all cost it might cost you your life trusting this alleged treatment center with your well being and safety.

Jake Whitaker

Starting to regret moving here,I feel like I moved here just to go back to "doing"again...gave my insurance info over 2 weeks ago and still nothing..ran out of savings today so no money to go back... starting to hate life again..smh..i guess that's my destiny...

Chelsee Thompson

5 months ago

All the staff is extremely helpful & respectful. Recommend this place to anyone who truly wants to change their life. Affordable & open 7 days a week.

Regina Sullivan

New season has a great staff . I can tell they care . Not just dosing us and on yo the next up. The nurses are very personal , kind , & professional . Thay all get to know you quickly and truly care for you . The counselors are really easy to work with . I come over a 109 miles , one way . The counselors always work my schedule for my ,individual sessions , mostly , T my convenience . If I have a problem , complaint , or help w/ different issues , the director Megan and another boss lady Jasmine , their always available to speak w/ me and both have went out of there way to help me w insurance problems b/c I am disabled and paying cash for about a Yr&1/2, they hired a new insurance/billing manager and Megan got right w/ her . Sam , the new insurance manager , IS Fantastic . My problem fixed in 1 day or a day &1/2 . This has been a huge Blessing. . Thanks for hiring an actual professional , in billing Sometimes , if I am not going to be able to make it to a group,(once a mo) , I go to the Director -and she has allowed me to go to a therapists/counselors, to do an individual session w/ me , instead b/c I was late for group , or have another Dr appt , ect ...Do a group , an individual session , treatment plan , see the Dr. (When scheduled), that can be teleheath video appointment, )

Sharon Holmquist

6 months ago

Absolutely terrible place to get help. There is no compassionate care here. I have been treated with complete disrespect. Rude and incompetent management .Rules are not posted and change at the whim of the person nominated to run the place for the day. The director hides in the office and collects a check evidently. There's no way to complain....was told to find the number myself when number wasn't posted as required.

Sandra Lord

Not a good place to go staff is not on same page all counselors are not treating people equally an Megan does not resolve issues she says she will but she doesn't they will retaliate tho in some way when you piss them off. Update just as I said previously they would retalte an they have they know they couldn't keep messing with me so they went after my husband an they have lied on him an gotten away with it the treatment team is a joke they take the word of the employees there an your word doesn't mean anything Heather is a poor excuse for a person in charge of this place she over talks an nothing you say gets you anywhere same with Meagan. Jasmine Alisha an Donna are all 3 racist and it's really sad how this place is allowed to operate like they do an cover up for one another patients should not have to be treated like they get treated at this treatment center we are there to get help with opioid addiction not to be treated like poop under their feet as if they are better than we are we should be treated with deginty an respect like we were before Heather an Megan came an before the good counselors Walk out an quit that should have been an eye opener then. It's really wrong when you are in treatment for more than 2 years going on 3 an never have any mess up at all an you do everything you're supposed to an still they don't do their job an move you up like you deserve let them mess up an nothing but we have to start over for their screw ups it's not fair an I am hoping that bret sees this review if he does an don't call a meeting an investigation into this clinic then he is no better than they are . Messing with the long timers and get away with it it's like they get you hooked an it's either tolerate their terrible treatment or go back to dangerous drugs on the streets.if anyone goes back to drugs on street an god forbid they overdose it will be this clinic fault due to ongoing terrible treatment that is allowed at this clinic that's being swept under the rug. NOT!!!!!

Response from the owner8 months ago

Hi Sandra, we are committed to providing the best care for our patients and we apologize if you have had any unfavorable experiences. Your concerns have been shared with leadership and we hope to continue working toward your satisfaction.

Name Unecessary

7 months ago

This place has disrespectful counselors and workers. Some of the counselors are incompetent or overworked and don't give people what they're supposed to have. It takes hours of phone calls and talking just to get them to do the paperwork thats supposed to have been already done. There are counselors like Steven that are vindictive and lie about doing what their supposed to do for people. Plus he's a disrespectful guy thats supposed to be there to help. Instead he lies about putting in groups for people and makes inappropriate comments about people.There's other clinics in the area.

Response from the owner6 months ago

Hello, your feedback is very important to us and your concerns have been shared with leadership. We apologize for any difficulties you may have encountered and we endeavor to improve in ways that allow us to better serve our patients and community now and in the future.

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