New Oakland Family Center

About New Oakland Family Center

New Oakland Family Center provides various mental health and co-occurring disorder services in Clarkston, Michigan. With comprehensive outpatient care, adults, adolescents, and children can get one step closer to achieving their recovery goals.

One thing I like about them is they strive to make care accessible. Seeking co-occurring disorder care can be challenging. They ensure you can quickly get the help you need whenever you’re ready. You’ll benefit from walk-in services and 24/7 crisis stabilization.

Along with co-occurring substance use disorders, their programs address a full spectrum of mental health needs. You can find treatment for anxiety, depression, stress and school problems. They use an integrated approach that addresses all conditions in tandem to promote long term recovery.

With outpatient treatment, you can get the help you need while living at home. You can participate in group, individual, and family therapy to address the underlying causes contributing to your addiction. They target care based on your personal needs, designing an individualized treatment plan with proven interventions tailored to your unique situation.

It’s also great that they use a trauma informed approach. Accounting for trauma in treatment not only teaches you about how past experiences affect you today. It also helps you work through these tough situations and adopt healthy coping skills when triggers arise.

Another standout feature is their multifaceted team. You’ll benefit from empathetic care from certified nurse practitioners, psychiatrists, social workers, counselors and registered dieticians. These professionals deliver the combined experience and guidance to help you overcome challenges in your journey and come out on top.

Latest Reviews

Stacey Peterson

1 month ago on Google

DO NOT SEND YOUR CHILD HERE, my son who is 16 was taken here for suicidal ideation, depression and behavioral concerns recommended by the ER @ Beaumont Hospital Troy aka Corewell Health and social workers at the hospital, I drove him on day 1 to complete intake paperwork and arranged for transportation as I have to work, Day 1 seemed like it was going to be good, he came home told me how his day went and said everyone was nice, Day 2, transport arrives to pick him up, he had his water bottle with him and was told to dump it, that's fine, he said he'd chug it...skip to a few hrs later...I get a phone call at work telling me my son is being discharged for saying he's going to chug his water bottle like liquor when he was picked up? I reviewed my Ring Camera...NO SUCH THING WAS SAID, also I was told that he was making fun of trans kids? Excuse me? First off EVERYONE there is there for some kind of mental reason...including trans kids...secondly my son said no such thing, he did not even know that he was discharged from the program, you people said NOTHING to him? Instead of having him speak to a therapist IF he did say something like that you just kick him to the curb when he is SUPPOSED to be there to get HELP? They are liars and just looking to make a quick buck off your child, the psychologist , didn't really have time to spend with me listening to my concerns about my child and spent the whole time (10 minutes) talking about herself and HER child. Yeah, great lady, I dont care about your child, I'm here for MY child because I am a concerned parent. I received no discharge paperwork and I will be filing a complain with the State of Michigan against this place. They are supposed to be there to help people with unacceptable behaviors YET THEY are the ones with unacceptable behaviors.

FlyByGuy

4 months ago on Google

Utterly horrible. First they scheduled me with someone who was on their very last day and they told me they weren't taking new patients, so they said they would put me back in the system to get a new therapist. Well, after 2 months of waiting i decided to call them back and it turns out they forgot about me entirely. So they set me up with a new therapist and scheduled an appointment, but then when the appointment came the therapist never showed up (telehealth). I called the therapist but their voice mailbox was full so I couldn't even leave a message. This place is a joke and makes people who are struggling in life feel like no one cares about them.

Andrea Stogdell

5 months ago on Google

I d give them a zero if I could. I ve been waiting over a year fighting with them trying to get my daughter therapy first it was they didn t have enough therapist, then they just forgot to call, now they lie about calling me and leaving messages when they don t, and now they don t wanna give me anything after school and want to interrupt her schooling for therapy. Take your kids somewhere else. This place is a joke.

Gallery

Location

Accepted Insurance

New Oakland Family Center works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516

Who Answers?

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Outpatient

Outpatient programs are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Traditional outpatient services are the least restrictive means of treatment and may include individual, group, family and medication management focused treatment. These outpatient services are based on the client’s needs and may involve weekly, bi-weekly and/or monthly scheduled sessions.

Medically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Intensive Outpatient

The New Oakland FACE to FACE Intensive Outpatient Program (IOP) focuses on children, adolescents and adults with emotional, behavioral, and/or chemical abuse problems. It is less intensive and restrictive than the FACE to FACE partial day program, taking place on three non-consecutive days per week and lasting three hours per visit. It is a modified, less restrictive component of the FACE to FACE partial day programs, still featuring group, individual and family therapies that effectively deal with crisis, depression and conflict through the acquisition of social, interpersonal, communication, negotiation and conflict resolution skills. With the New Oakland IOP, an individual continues to live at home and remain engaged in his or her own life, continuing to go to work or school while developing the skills he or she needs with the help and support of the program.

Partial Hospitalization Program

While many people know it as "day treatment", a partial hospitalization program (PHP) offers treatment during the day and allows you to live at home. PHP treatment typically requires a commitment of at least 20 hours of treatment every week, with a program duration that spans approximately 90 days. While commuting is necessary, some programs offer telehealth options. PHP treatment plans usually include relapse prevention, medication management, and behavioral therapy.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Michigan provides personalized treatment to help individuals break this cycle and regain control of their lives. Treatment methods are used in various levels of care, including inpatient rehab, partial hospitalization programs, intensive outpatient programs, and standard outpatient treatment.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

Teen Program

Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Program For Men

Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.

Program For Women

Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Military Program

Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Both internal and external factors can put stress on a relationship. Couples therapy helps you and your partner work through those stressors and find healthy ways to deal with challenges as they arise.

Cognitive behavioral therapy in Michigan helps participants view challenges more clearly so they can respond to them in healthy ways. During a limited number of structured sessions, clients learn about and practice these changes to effectively address substance use and mental health disorders.

Addiction often involves intense situations and emotions. Dialectical behavior therapy helps you understand and regulate your emotions and better manage the situations that evoke those feelings. You'll receive mindfulness training and stress management training to cope more effectively with difficult emotions.

During motivational interviewing, therapists express empathy, support self efficacy, and develop discrepancies. By using these techniques, therapists help clients reflect on their desires for change and understand why and how they should move forward with those changes.

Amenities

Private Setting

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

(800) 395-3223

Website

6549 Town Center Drive
Clarkston, MI 48346

Get Help Now - 800-985-8516

Who Answers?

Fact checked and written by:

Mariah Bourne, M.A.

Edited by:

Kerry Nenn, BSW

Reviews of New Oakland Family Center

3.4/5 (88 reviews)

Google Reviews

3.4 (88 reviews)

1 month ago

4 months ago

5 months ago

Bridget Webb

10 months ago

Discharged with no notice after being a patient for almost 2 1/2 years. I noticed therapists don t really care if you re having a bad day and correspond through email. And yes I asked to be discharged in an email but it was pretty obvious the therapist I was seeing couldn t be bothered to ask why or what was going or did something happen to where I wanted to be discharged, but nope, they didn t care, most likely happy one less patient to deal with. Never got a return email back and was discharged and after confronting them again through email that I didn t receive discharge a letter which they are supposed to do and send by mail saying I was discharged, only to get an email weeks to a month later from the therapist claiming they had sent out a discharge letter and that they weren t taking any new patients. I really could care less if you re not taking new patients. And you don t have to lie about saying you sent out a discharge paper when clearly you did not and still haven t. It takes you weeks to respond to those two emails, let alone take the time to send out a discharge paper. I Absolutely did not receive a single letter and you would think after me sending an email about this, they should have sent another discharge letter? Nope. Still haven t got one. They just patient dump you. And after I was supposedly sent a letter that I was discharged. They never sent my credit back to me that I had on my account, so I had to call for that, which the lady I talked to was nice and apologized which is why I m giving 2 stars instead of one and because the therapy was good at first, but the lady I spoke with said that a check should have been sent as soon as I was discharged. I really thought this was a good place but clearly, therapist don t care. It s all about a paycheck. I spent 2 1/2 years with one therapist, which I was hesitant to do in the first place, and it did go good for a while, only to realize they could care less. After this experience, I will never ever see or talk to a therapist again. Totally ruined any trust I would ever have for a therapist. The mental health system is so broken. Also reading other reviews, looks like it s a common theme that people don t receive discharge papers. Also never on time if doing zoom meets. I ve waited several times 20 mins. I under stand that sometimes this can happen but it happens quite often but the therapist I seen always seem to get right off as soon as our time was up even though they were late! So nevermind that hour or 45 minute session I was supposed to have but insurance was sure charged to for that time!

carol Sookie

11 months ago

For Guardians of Adults with Developmental and Mental Disabilities the services I recommend here is outpatient and seeing the Psychiatrist. My Adult Daughter tried the other programs she has sensory issues and it was too fast paced being put in the Adult group she is 23 but developmentally not 23. I'm glad the Director of PHP let us give it a try but it just wasn't the right fit.

Hailey Megiveron

1 year ago

I went here from 2018 to 2019. It was terrible.Was transferred from therapist to therapist over and over again due to them moving to new locations. Was told they have a strict no anti-anxiety medication policy. Had to DEMAND a genesite test be done and then had results withheld (done by the russian doctor) due to currently being on a medication that was problematic. Same doctor also denied that I could be neurodivergent, told me that I m Bipolar with OCD and just want to control everything. Also had a different doctor (J.G., Female, POC) who had me on Latuda, and when I talked to her about the side effects it was giving me, she UPPED THE DOSAGE. I saw her googling my symptoms through the reflection on her glasses. I had to go cold turkey because she refused to take me off of that medication.Do not go here. The 5 stars are all bots, ISTG.

Yessenia Nunez

Family okland center, has been a God sent to me and my girls we were broken when we started therapy and they have been so helpful , kind ,respectful in almost 3 years as a mother ,I can only say thank you !!

E Hegdahl

I came to New Oakland for the Face To Face program because of a recommendation from my psychiatrist. When I first arrived, I was initially nervous, but quickly warmed to the place because of it's judgement-free attitude and amazing staff. During my stay, I learned to love myself and other people again. I came out with knowledge that every human being should know and use in their day-to-day life. This place truly changed my life. The staff was friendly and helpful, and most importantly, not afraid to call you out for things you've done wrong, then tell you exactly what to do instead. True, there were next to zero one-on-one therapy sessions, but to be completely honest, group therapy is so much better. I am still in contact with everyone I attended the program with, because when you leave, you feel a connection with them. If any of the staff reads this, thank you a million times over. Liam says hi! If you want to change your life for the better, 100/10 would recommend.

Sherri Morgan

This place is a complete joke. When you call you get a call center that doesn't have a clue who you are and gives you bottled answers to your requests. Contradicts what a previous call center rep has told you and basically calls you a liar when you tell them no message was left cancelling your appointment. They refuse to let you speak to your Dr directly. Willing to allow a patient to run out of meds because of appointment scheduling mishap. Completely useless!!!!! Save yourself the headache and find some place else.

Carly Maleki

I don't understand how this place still legally operates, with the consistent abuse of care. Read some of the other horror story reviews, mine is similar. I was discharged with no notice, and forced to run out of medication. They can't keep paperwork straight, and I am now being billed a full year later for services that I never received. They clearly only care about billing and don't care about the patients at all. Go anywhere else.

Marilyn Grate

My doctor retired from Pontiac, MI location, so I was transferred to the Clarkston, MI location for my case management and my medication refills. New Oakland made my transition so easy. They welcomed me with open arms and have made sure that my every need or concern is met. I m very happy with their support and look forward to working with them for many years to come.

nyx shoobridge

i went here for the intensive outpatient program, clearly in a bad state and needing help. they seemed very nice and helpful, but i only saw a therapist once and i was discharged RANDOMLY. we called multiple times to try to get me back or with a therapist and they never gave us a call back. i won t be going here again, the lack of communication is terrible.

Overall Experience

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