New Mexico VA Health Care System – Durango CBOC

Durango, Colorado

1970 East 3rd Avenue
Suite 102
Durango, CO 81301

(970) 247-2214
3.48 (21 reviews)

About New Mexico VA Health Care System – Durango CBOC

New Mexico VA Health Care System - Durango Community Based Outpatient Clinic is a public rehab located in Durango, CO. New Mexico VA Health Care System - Durango CBOC specializes in the treatment of Mental Health Care.

New Mexico VA Health Care System exists to serve the veteran through the delivery of timely quality care by staff who demonstrate outstanding customer service. They hope to serve and honor the nation’s veterans following President Lincoln’s promise “To care for him who shall have borne the battle, and for his widow, and his orphan”.

Some of the services offered by New Mexico VA Health Care System – Durango CBOC include Behavioral Health Care, Primary Care, and Personal Care.

They also provide Veterans with Telehealth, for access to health care that is timely, more convenient and easier to access through the use of new health care technology including video conferencing and health monitoring devices that can connect patients to their health care team.

In addition to their main facility in Albuquerque, they offer services in 13 community-based outpatient clinics (CBOCs). These clinics are located in: Alamogordo, Artesia, Durango, Espanola, Farmington, Gallup, Las Vegas, Rio Rancho, Raton, Santa Fe, Silver City, Taos, and Truth or Consequences.

Dollar icon Payment Options

  • calendar iconPer session
  • self-pay iconSelf-pay options
  • shield-cross iconPrivate insurance
  • military iconMilitary insurance
  • medicare iconMedicare
  • free iconFree
  • financial-aid iconFinancial aid
  • military iconMilitary Insurance

Medical briefcase icon Levels of Care

medically-assisted-detox iconMedically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

24-hour icon24-Hour Clinical Care

At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.

outpatient iconOutpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

inpatient iconInpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.

12-step icon12-Step

12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).

aftercare iconAftercare Support

Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

sober-living iconSober Living Homes

Sober Living Houses (SLHs), aka sober homes or halfway houses, are safe, substance-free, supportive living facilities for those recovering from substance abuse. Ideal for those who've just been through inpatient or outpatient treatment, SLHs are supervised environments with rules that support sobriety, such as curfews, shared chores, and therapeutic meetings. Residents are also often trained on life skills and coping skills to make it easier to transition into society. SLHs also provide a strong sense of community that can lead to the kind of deep and lasting connections with other sober individuals that supports a new, healthy lifestyle.

User icon Programs

adult-program iconAdult program

elderly iconElderly program

lgbtq iconLGBTQ program

military-hat iconMilitary program

men iconProgram for men

women iconProgram for women

young-adult iconYoung adult program

House check icon Settings & Amenities

  • home-setting iconResidential setting
  • private iconPrivate setting
  • river iconRiver view

Heart icon Treatment

check iconDual Diagnosis

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

mental-health iconMental Health

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Hand holding medical sign icon Clinical Services

inpatient-file iconCognitive Behavioral Therapy

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

couples-therapy iconCouples Therapy

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

dialectical iconDialectical Behavior Therapy

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

medical-detox iconExperiential Therapy

Recreation Therapy provides a broad range of activities and programs to assist Veteran patients with learning how to best use their spare time, how to cope recreationally with injuries and how to select positive recreational activities. Many of their recreation therapy programs, such as yoga and adaptive kayaking, are conducted on their medical center campus. This includes their annual Veterans Creative Arts Festival. However, some programs, such as their annual fly fishing program and wheelchair basketball, are held off campus.

family iconFamily Therapy

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

intervention iconGroup Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

mental-health iconIndividual Therapy

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

life-skills iconLife Skills

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

nicotine iconNicotine Replacement Therapy

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Nutrition Therapy

Nutrition and Food Service is committed to providing the best quality customer service to improve the health and satisfaction of their Veterans and their families. Nutrition and Food Services prepares and provides nutritious meals, snacks and nourishments to their inpatients, outpatients and long-term care residents. Their inpatient Dietitians review patients' nutritional status and assist Veterans in meeting their nutritional goals to aid in their recovery. Their outpatient Dietitians provide a variety of services including individualized nutritional counseling, group classes on a variety of topics, weight management classes and diabetes education. Tele-Nutrition is also available.

house-medical iconTrauma Therapy

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Check icon Accreditations

Joint Commission

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 2475

Phone icon Contact

Phone icon (970) 247-2214
Building icon

1970 East 3rd Avenue
Suite 102
Durango, CO 81301

Call Now - Help is Available
Get Help Now - 719-405-0524
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Reviews

3.48 (21 reviews)
Rehab.com icon Rehab.com (1)
Google icon Google (20)
Accomodations & Amenities
0
Meals & Nutrition
0
Treatment Effectiveness
0
Admissions Process
0
Staff & Friendliness
0
Cleanliness
0
Value for Cost
0
Overall Experience
Date Submitted
Reviewer
Overall Experience
Date Submitted
Reviewer
1

This place is by far the worst place ever! The people on the phone denied my right to speak to my grandpa when I was just calling to see how he was doing, of course he wasn't doing good but still wanted him to keep paying.

Reviewed on 2/26/2019
Overall Experience
Date Submitted

Google Rating

3.6 (20 reviews)
Kathy Fields
2 months ago
1

Highly suggest seeking care elsewhere - racist and very discriminatory.

Cee Gee
5 months ago
5

My elderly friend who is a disabled veteran goes to this clinic for health care from his primary care physician. My friend has no complaints and only speaks highly of the staff in this office.I drove him to an appointment and walked in with him. The waiting room was clean and comfortable. The front desk staff treated my friend with respect and answered all his questions.

Response from the owner4 months ago
Thank you for sharing, we are so pleased you had a positive experience.
R B
10 months ago
5

When my community care providers retired in Pagosa Springs I switched back to this CBOC. I am so happy that I made the change. My healthcare has been so streamlined and never more accessible. Best experience with the VA and CBOCs in general.

Response from the owner10 months ago
Thank you for the kind review! We will let the Durango VA Clinic know! Happy holidays and thank you for your service!
A&R B
10 months ago
5

The entire staff is amazing and absolutely above the bar set by my previous VA CBOC experience else where. I'm a DV who is in chronic pain and need constant care. This facility and it's teams are awesome. They respond to any voicemail I leave and also any Messages I send over My Healthy Vet. I live 120 miles away round trip and this office has been ahead of the curve at updating me on changes to my appointments before I even leave home. It's a hard job doing what they do and I appreciate everything they put into it. Thanks Durango CBOC for what you are doing and have done for the Southwestern CO Vet Community.

Shanda Akin
1 year ago
5

I have been going to this clinic since 2019. I have been able to make appointments for all of my needs and referrals have been smooth. The staff is very friendly and work hard to take care of us. There have been a couple of transitions between outgoing and incoming doctors which can be challenging for staff members. They have always done a great job with keeping me informed. My dad now goes there as well and has received great care for more than a year now.

Response from the owner1 year ago
Thank you for the kind review, Shanda. We will let the Durango VA Clinic staff know. Have a wonderful rest of your day.
WilliamG Wyant
1 year ago
5

Never had a real problem. Been using this clinic for several years now and no problems.

Response from the owner1 year ago
Thank you for the review, William. We will let Durango VA staff know. Thank you for your service and have a great week!
john
1 year ago
1

Margie, community care representative, absolutely the worst. Since utilizing this place my care has diminished significantly. When concerns are raised she just ignores requests or even hangs up the phone. Literally refusing service. No wonder vets have high suicide rate. It is stunning how the lack of customer service is acceptable in the Durango/Abq VA system.

Response from the owner1 year ago
We apologize for any issues you experienced with community care. We invite you to voice your concerns and issues with your patient advocates at 505-265-1711, ext. 3240.
Justin Duke
1 year ago
1

Absolute joke of an establishment! Do NOT recommend! First, they enforce mask mandates yet the doctor walks around without one. Second, I ve had a serious medical issue that has caused me to lose 30lbs in a matter of two months and have not been able to get one follow up appointment with a GI specialist. Third, I ve called multiple times (didn t answer so I left a voicemail) expressing the urgency in my case and have yet to receive a call back. Fourth, I was in a car wreck and fractured my L1 vert and left jaw bone. I was told (by Durango VA) that someone would contact me to schedule an appointment with a specialist. Low and behold, similar to the GI situation, I have yet to receive a call from the VA. And when you call ABQ VA faculties they have no knowledge of any supposed appointments with specialists regarding my back and my GI issues. Hands down, this is the worst VA facilty I have ever been to and letters and complaints will be going out very shortly. Sincerely, a very disgruntled Afghan Vet. 0/5 stars

Response from the owner1 year ago
Justin, we invite you to voice your concerns and issues with your patient advocates at 505-265-1711, ext. 3240 or send a direct message over MyHealth.va.gov using their inbox name ABQ PATIENT ADVOCATES_ADMIN.
Benjamin Vasquez
1 year ago
1

Terrible front desk personnel. Seems like they are to busy to return a phone call for some reason. Left multiple messages to try to reschedule appointment after being told my original appointment had to be rescheduled. Feels like im being avoided, terrible. Durango Colorado Va outpatient clinic is the worst

Response from the owner1 year ago
Benjamin, we are so sorry to hear of your experience with the Durango VA Clinic. We invite you to voice your concerns and issues with your patient advocates at 505-265-1711, ext. 3240 or send a direct message over MyHealth.va.gov using their inbox name ABQ PATIENT ADVOCATES_ADMIN.
Ryan Burris
1 year ago
1

No help they take forever to accomplish anything even in emergency circumstances. The operator is rude and they just want to transfer you to answering machines. They don't provide the prompt care and service needed for acute treatment and or serious circumstances. They don't take veteran health care seriously.

Response from the owner1 year ago
Ryan, we invite you to voice your concerns and issues with your patient advocates at 505-265-1711, ext. 3240 or send a direct message over MyHealth.va.gov using their inbox name ABQ PATIENT ADVOCATES_ADMIN.
Helder Francisco
3 years ago
5

Polly Lopez
3 years ago
3

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