New Haven

228 West 400 North Saratoga Springs, UT 84045
DetoxInpatient
New Haven Residential Treatment Center- Saratoga Springs Campus UT 84045

About New Haven

New Haven is a boarding school and residential treatment center serving adolescent girls from 14 to 18. The center is located in Saratoga Springs, Utah. They treat mental health and substance use disorders. They also specialize in difficult mental health issues such as eating disorders, suicidal ideation, and attachment issues.

The school is open year round. Most girls are at the school between 10 and 12 months though some take longer. They do offer billing for insurance, but families typically bear all costs out of pocket since the school isn’t in-network with any insurance carriers.

There are some unique aspects to the school. They have many animals on the campus for companionship and support. You can take a cat to therapy or carry an iguana around school all day. Every student can choose a private lesson so you can try something you’re passionate about, like horseback riding or dancing.

Although the school is for those who were assigned female at birth, they do work with students who identify as nonbinary or male. They respect names and pronouns and support social transition though medical transition can’t occur while students are at the school.

They use individualized treatment plans but one aspect of all the plans is the trauma treatment model. The assumption is that everyone is exposed to some sort of trauma including the students and their family members. The staff helps you find healing and peace so you can grow past any trauma you’ve experienced.

They use interdisciplinary treatment teams that collaborate in weekly meetings to ensure the program works for each student and family. The teams include clinicians, a clinical director, a nurse, teachers, experiential therapists, a residential lead, and shift supervisors.

They use many therapeutic modalities including cognitive behavioral therapy (CBT), family systems therapy, dialectical behavioral therapy (DBT), brainspotting (BSP), equine assisted therapy and other experiential therapies.

Family participation is another key to the program because long-lasting change is only possible if the student has the support of the family. As a parent, you’ll participate in weekly family therapy through video calls. Every eight weeks, you’ll be expected to come to campus for three days.

Latest Reviews

Allison Fowler
1 week ago on Google
1
, I might prefer frostbite to the neglect and abuse I endured at New Haven.New Haven s biggest issue was severe understaffing, often leaving just one male staff member to supervise a house of 12 girls. One staffer, who had previously been accused of inappropriate behavior, was transferred to my campus where he continued his behavior towards several girls. Despite more and more allegations coming to light he wasn t fired due to the staffing shortages. Staff who genuinely cared left quickly, often telling students they felt pushed out by other staff and the higher up s. This allowed incidents like assault, self harm, running away, and drinking perfume to happen constantly.Food was always short and all of us constantly complained of hunger leading to the fruit bowl being taken away as well. Meals were so small that one staff member paid out of pocket to buy all 16 of us proper meals. Medical care was also neglected repeatedly. After needing a root canal due to Open Sky refusing to send me to a dentist, I was denied soft foods, accused of faking the pain, and often I ended up without food.Therapists were often unlicensed and unprofessional. Self injury was dismissed unless severe, teaching me it wasn t a problem unless it could kill me. My therapist often forgot sessions and past discussions. Most peers relapsed or worsened after leaving with some taking their own lives. The program allowed bullying, with higher level students abusing their status to bully others. Physical fights were common due to the constant unchecked bullying.New Haven is an abusive program that left me worse off and forced me to mature in ways that no teen should. I write this urging parents to look into any other possible option because New Haven will always be the wrong choice. Please do not choose to willingly traumatize your child for $500 a day. I promise the only thing New Haven cares about is the money in your pocket.
Jennifer McLaughlin
1 month ago on Google
5
New Haven saved our daughter's life. The program pairs decades of therapeutic expertise with patience and love. It takes time, but it works. Meanwhile our daughter was safe at New Haven and that gave us all the space we all needed to heal.
Response from the owner2 days ago
Jennifer, thank you for sharing your positive experience with New Haven. We're thrilled to hear that our program was able to make a difference in your daughter's life. We are dedicated to providing a safe and supportive environment for all the families in our care to heal and grow. Your feedback means a lot to us and we greatly appreciate you taking the time out of your busy day to leave us a 5-star review.
Db Mt
1 month ago on Google
5
So grateful for the work that happened here that helped our family grow.
Response from the owner2 days ago
Thank you for your kind words! We are thrilled to have been a part of your family's journey.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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9.1 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

monthly iconMonthly

Addiction Treatments

Levels of Care

medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
24-hour icon24-Hour Clinical Care
At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

When you enter a drug rehab in Utah, the process usually involves four stages: treatment initiation, early abstinence, maintaining abstinence, and advanced recovery. Treatment methods can rely on medications, counseling, or both, in either an outpatient or inpatient setting.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Clinical Services

Animal therapy (aka pet therapy or animal-assisted therapy) can be very healing, as it allows patients to bond with animals, who give unconditional love. This is particularly useful for those who suffered trauma by the hands of people, who may be able to trust and form closer attachments to animals than humans at certain stages of rehabilitation.

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Creativity is inherently healing, and can help those in recovery express thoughts or feelings they might not otherwise be able to. Creative arts therapy can include music, poetry/writing, painting, sculpting, dance, theater, sandplay, and more. Unlike traditional art, the final product matters far less than the experience of creation and expression itself.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Eating disorders include anorexia, bulimia, binge eating, and dysfunctional eating patterns. Many psychologists and other mental health professionals consider eating disorders to be food addictions, meaning food is being used in an addictive way (similar to drug or alcohol addiction). Certain substance abuse treatment programs will have treatment for eating disorders as one of the services offered. An eating disorder may also present as a co-occuring disorder or dual diagnosis alongside drug and alcohol addiction.

Equine therapy, aka equine-assisted therapy (EAT), is a form of experiential therapy that involves interactions and activities with horses. It does not necessarily involve riding horses, but all activities related to horses, such as feeding, grooming, haltering and leading them. A mental health professional frequently oversees the activities (often in conjunction with a horse professional), and helps patients process their thoughts, feelings, and behavior patterns during and/or after the interaction.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Fitness therapy blends exercise with psychotherapy for a fun, inspiring, and effective way of treating addiction and other issues. By incorporating movement into counseling sessions, clients become more empowered, motivated, and goal-oriented, all while strengthening their bodies and becoming more flexible. Fitness Therapy is usually used to complement a course of treatment (inpatient or outpatient) to make it even more successful. Increasing the connection between a patient’s mind and body helps both with healing as well as in creating new, healthy habits.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Recreational therapy (aka therapeutic recreation) uses creative and fun activities to help with addiction recovery. Recreational therapists lead patients in entertaining and engaging activities like sports or games; art (drawing, painting, sculpture); drama, music, and dance; and/or community outings (field trips) to improve patients' physical, social, and emotional well-being.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting
  • spa2 iconYoga Studio
  • hiking iconHiking
  • weight iconGym

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 111471

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Utah

Contact Information

Phone icon (801) 794-1218
Building icon

228 West 400 North
Saratoga Springs, UT 84045

Fact checked and written by:
Susan Bertram, BA
Edited by:
Courtney Myers, MS

Reviews of New Haven

4.11/5 (69 reviews)
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Reviews

5

They know what they do, their treatment is perfect and functional, and their staff is incredible!

Reviewed on 3/6/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

4.1 (68 reviews)
Allison Fowler
1 week ago
1

, I might prefer frostbite to the neglect and abuse I endured at New Haven.New Haven s biggest issue was severe understaffing, often leaving just one male staff member to supervise a house of 12 girls. One staffer, who had previously been accused of inappropriate behavior, was transferred to my campus where he continued his behavior towards several girls. Despite more and more allegations coming to light he wasn t fired due to the staffing shortages. Staff who genuinely cared left quickly, often telling students they felt pushed out by other staff and the higher up s. This allowed incidents like assault, self harm, running away, and drinking perfume to happen constantly.Food was always short and all of us constantly complained of hunger leading to the fruit bowl being taken away as well. Meals were so small that one staff member paid out of pocket to buy all 16 of us proper meals. Medical care was also neglected repeatedly. After needing a root canal due to Open Sky refusing to send me to a dentist, I was denied soft foods, accused of faking the pain, and often I ended up without food.Therapists were often unlicensed and unprofessional. Self injury was dismissed unless severe, teaching me it wasn t a problem unless it could kill me. My therapist often forgot sessions and past discussions. Most peers relapsed or worsened after leaving with some taking their own lives. The program allowed bullying, with higher level students abusing their status to bully others. Physical fights were common due to the constant unchecked bullying.New Haven is an abusive program that left me worse off and forced me to mature in ways that no teen should. I write this urging parents to look into any other possible option because New Haven will always be the wrong choice. Please do not choose to willingly traumatize your child for $500 a day. I promise the only thing New Haven cares about is the money in your pocket.

Jennifer McLaughlin
1 month ago
5

New Haven saved our daughter's life. The program pairs decades of therapeutic expertise with patience and love. It takes time, but it works. Meanwhile our daughter was safe at New Haven and that gave us all the space we all needed to heal.

Response from the owner1 month ago
Jennifer, thank you for sharing your positive experience with New Haven. We're thrilled to hear that our program was able to make a difference in your daughter's life. We are dedicated to providing a safe and supportive environment for all the families in our care to heal and grow. Your feedback means a lot to us and we greatly appreciate you taking the time out of your busy day to leave us a 5-star review.
Db Mt
1 month ago
5

So grateful for the work that happened here that helped our family grow.

Response from the owner1 month ago
Thank you for your kind words! We are thrilled to have been a part of your family's journey.
T. C.
2 months ago
5

We were in a desperate situation with our kid, and chose New Haven after doing a lot of research, and I am so glad we did. All of the staff (admin, educational, residential, therapeutic) were exceptionally patient, compassionate, phenomenal with ALL of the students. The parent support was also super helpful to our growth & healing. Highly recommend New Haven RTC to any family that is in crisis.

Response from the owner1 month ago
Thank you so much for your kind words! We are thrilled to hear about your positive experience with our staff and services. At New Haven RTC, we strive to provide exceptional care and support to all our students and families. We appreciate your recommendation.
Jamie Smith
2 months ago
5

The amazing team at New Haven Residential Treatment Center are some of the most compassionate, dedicated, and knowledgeable professionals in the field. The staff truly cares about the well-being of each individual, going above and beyond to create a supportive, nurturing environment. They have a deep understanding of the unique needs of the families they serve and offer a well-rounded, holistic approach to healing and growth.

Malia Cooper
2 months ago
5

We have had the pleasure of working with New Haven on a professional level for many years and continue to be impressed by their organization.The staff at New Haven are dedicated, compassionate, and highly organized.The campus itself is beautifully designed with an open, welcoming environment that resonates well with the youth. Any time we have interacted with a student on campus or in their natural daily lives, they seem emotionally balanced and content.In today s world, it truly takes a village to raise a child. Visit the campus and experience firsthand the positive atmosphere and dedication of the team at New Haven.

Jordan Fenster
4 months ago
5

Our situation was complex, to say the least. We were in crisis. The team at New Haven diverted that crisis and gave my daughter the feeling that she could succeed at life. It's not magic -- there's a lot of work involved and, like anything, you get out what you put in. But I don't want to think about what would have happened had we not ended up at New Haven. After she transitioned, she graduated with honors from high school, and was accepted to all her colleges of choice. Again, there is no magic wand, but I can't overstate the importance New Haven has been to her (our) healing journey.

Heather Velazquez
5 months ago
5

Our daughter spent 12 months at New Haven and it was 100% worth our time and money. We got our daughter back-more precious than gold! We all changed through the process and learned from one another. The staff, therapists, nurses, doctor, and teachers all played valuable roles in her care and treatment. They were fantastic! They re like family now! I highly recommend New Haven to anyone whose daughter is struggling with self harm or suicidal ideation. We gave them our trust and they earned it.

Liz and Roland Griffith
6 months ago
5

Exceptional staff and facilities.

Response from the owner5 months ago
Liz and Roland, thank you so much for your 5-star review and kind words about our staff and facilities at New Haven's Saratoga Springs Campus. We are thrilled to hear that you found our team exceptional. At New Haven, we are dedicated to providing a supportive environment where teen girls can overcome difficult mental health challenges and thrive. Our staff works tirelessly to ensure each teen receives personalized care and support tailored to their needs. If you have any specific feedback or would like to share more about your experience with us, please feel free to reach out. We value your input and are here to assist you. We appreciate your trust in us and look forward to continuing to support our residents and their families. Warm regards, The New Haven Residential Treatment Center - Saratoga Springs Campus Team
Amber Wood
6 months ago
5

Love New Haven! Great staff :)

Response from the owner6 months ago
Thank you, Amber, for your wonderful review! Our dedicated and compassionate staff strive to create a supportive and nurturing environment where teen girls can work through their mental health challenges. Your kind words affirm the hard work and commitment of our team at the Saratoga Springs campus. We remain steadfast in our mission to help each young woman who comes to us for care, guiding them on their journey toward healing and empowerment. Thank you again for your support and trust in New Haven! Sincerely, The New Haven Team
Carlos Rodriguez
6 months ago
5

Response from the owner6 months ago
Dear Carlos, Thank you for taking the time to leave us a 5-star review! We deeply appreciate your feedback! Our residential treatment centers in Utah are dedicated to creating a nurturing and supportive environment where girls can heal and grow. We strive to provide individualized care and a safe space for each girl to overcome her mental health challenges and achieve lasting positive change. Your recognition of our efforts means a lot to our team, and it inspires us to continue our mission with the same passion and dedication. We are grateful for the opportunity to be a part of your journey and to contribute to the well-being of those we serve. Thank you again for your kind words and support. Warm regards, The New Haven Team
WA LC
6 months ago
5

Response from the owner6 months ago
Thank you for your 5 star review! We are grateful for your positive feedback! At New Haven, we are committed to providing a nurturing and healing environment for girls facing mental health challenges. Our residential treatment centers in Utah are designed to offer a safe and supportive space where each girl can embark on her journey towards healing and personal growth. We take great pride in our dedicated staff and comprehensive programs that aim to address the unique needs of each young woman. Your kind review is a testament to the hard work and passion that our team brings to their roles every day. Thank you once again for your heartfelt review and for choosing New Haven. We are honored to have been part of your journey and are here to support you and your family every step of the way. Warm regards, The New Haven Team
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