Atrium Health Navicent The Medical Center

777 Hemlock Street Macon, GA 31201
InpatientOutpatient
Navicent Health - The Pavilion  GA 31201

About Atrium Health Navicent The Medical Center

Atrium Health Navicent The Medical Center is an academic hospital that offers a variety of medical services and is a Level 1 Trauma Center. They offer diagnostic services, primary care, wellness programs, and physical rehabilitation for those who have suffered injuries or illness and need to regain mobility and function.

Latest Reviews

alyssa marie
1 week ago on Google
5
i went into the ER yesterday, i waited at most for about 20/30 minutes as expected, i was there for MAYBE 3/4 hours, they ran tests and were very attentive and helpful. everyone i interacted with from the registration person to the Dr was very friendly. I used to go to Houston medical so i expected to be there all night, nope! i was out of there by 5:30 and got there around 2:30-3. i was shocked at how fast they got me seen and found out my diagnosis. everyone was great. would definitely go again!
Response from the owner1 week ago
Thank you so much for reaching out to us! We are pleased to hear about your experience. We would love to share your feedback with our staff. We have a procedure in place for patients, family members and visitors who wish to leave a compliment. Please submit your feedback at https://navicenthealth.org/pages/contact-us Thank you for taking the time to let us know how we did
Danny Le
2 weeks ago on Google
5
Outstanding job done by all the staff. Nurses are amazing and skillful. We have our 2nd boy there on 12/19/2024. Everything was great, sorry i'm bad at name but especially thanks to Alice, Madison, Sherri, Bri.... all of your are amazing. Love you all and happy holidays. From Felix's dad
Response from the owner1 week ago
Thank you so much for reaching out to us! We are pleased to hear about your experience. We would love to share your feedback with our staff. We have a procedure in place for patients, family members and visitors who wish to leave a compliment. Please submit your feedback at https://navicenthealth.org/pages/contact-us Thank you for taking the time to let us know how we did
Michele Sherwood
2 weeks ago on Google
1
My daughter and I came to the hospital at about 130 this afternoon. 12/18/24. She has a spinal cord injury, as we sat her pain got worse .i asked after 9 hours how much longer it would be for someone to see her, i was told that they didn t have any beds , and she need to be seem What did she tell you you need to be seen by medical doctors which was another reason for the wait. Meanwhile my daughter has been crying in pain. I asked for a towel and no one could bother to get one. After asking Shia in one gentleman went and got one. At around Here now 9:30 pm my daughter was brought back to a hallway and given something for pain. Nicole was a saving grace and the sweetest person we came in contact with. While Nicole was away , I asked her relief to take my daughter to the bathroom. She didn t help get my daughter in a wheel chair and left her in the bathroom. I went and got her and put her in bed.. she is currently receiving substandard care, begging, howling, pleading for her medication that is supposed to be given to her. She is sitting in her own urine because they won t give her the catheters which she can do herself and don t even need a nurses help but they can t get the catheters in there. They can t push the tray to her bed to where she can reach it. They got her block so that she can t go to the bathroom because she s a fall risk suffering pleading what does she have to die before y all understand how much pain she s in is that what has to happen that s sad. That s very very sad and unacceptable. !!!!! The hospital staff can t even direct you on the phone to the right place without getting hung up on amazing amazingness the unkindness the unwillingness to help
Response from the owner1 week ago
We are very sorry to hear that we did not meet your expectations. We appreciate your feedback. Please contact Atrium Health Navicent s Office of Public Relations at 478-633-1353 or visit https://navicenthealth.org/pages/contact-us to provide us with more details.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.5 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient rehab enables clients to receive addiction treatment while continuing to work and reside at home. Many programs offer evening, night, and weekend services so that clients may receive treatment on their own schedule. Outpatient treatment modalities typically include addiction counseling, recovery-focused life skills training, and/or medication assisted treatment (MAT). Many programs also provide step-down care, including partial hospitalization (PHP), intensive outpatient (IOP), and standard outpatient services, to align with clients' evolving needs.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
intensive-outpatient iconIntensive Outpatient
Clients enrolled in an intensive outpatient program (IOP) travel to treatment centers for specialized care multiple times per week. Intensive outpatient treatment allows clients to receive robust care while continuing to live at home. Most programs require between nine and 20 treatment hours per week, with the frequency and intensive of sessions decreasing as clients stabilize. Services generally include a combination of addiction counseling, medication assisted treatment (MAT), recovery-focused life skills training, and holistic therapies.
heart-hands iconIntervention Services
A drug intervention in Georgia is designed to encourage an individual to get the treatment they need. This effort aims to break through resistance and motivate the individual to get help. The process typically involves loved ones sharing their concerns with the individual and how their substance use has affected those who care about them. A professional interventionist can help guide this conversation and explain from the clinical side how treatment can be beneficial.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

During rehab in Georgia, you may engage in motivational interviewing. This typically lasts one to two sessions and is designed to address any ambivalence you have toward change. It helps you explore your current situation and motivations and commit to making changes for the future.

In trauma therapy, you address the emotional and psychological effects of traumatic events in your life. Your therapist provides you with the tools you need to process those memories and reduce the symptoms. This helps improve your overall mental health and functioning.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Many life skills involve coping with emotions and stress. Others involve completing tasks that allow you to live independently. Examples include finding a job, managing finances, and nutrition. During rehab in Georgia, you'll work on any skills that are lacking to ensure you have the tools for success post treatment.

Nutrition therapy has short term and long term goals. In the short term, it helps restore your health so you can recover from the physical effects of addiction. Long term, it helps you understand overall health and nutrition to set you up for a healthy lifestyle in recovery.

By incorporating recreational therapy into an addiction treatment program in Georgia, you learn to discover new interests and develop health and healthy coping mechanisms. Activities could include painting, group sports, or yoga. These encourage social interaction and support your physical fitness, which are vital factors in a successful recovery journey.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting

Contact Information

Phone icon (478) 633-1392
Building icon

777 Hemlock Street
Macon, GA 31201

Fact checked and written by:
Anna Spooner
Edited by:
Anna Spooner

Reviews of Atrium Health Navicent The Medical Center

2.5/5 (642 reviews)
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Reviews

Overall Experience
Date Submitted
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Google Reviews

2.5 (642 reviews)
alyssa marie
1 week ago
5

i went into the ER yesterday, i waited at most for about 20/30 minutes as expected, i was there for MAYBE 3/4 hours, they ran tests and were very attentive and helpful. everyone i interacted with from the registration person to the Dr was very friendly. I used to go to Houston medical so i expected to be there all night, nope! i was out of there by 5:30 and got there around 2:30-3. i was shocked at how fast they got me seen and found out my diagnosis. everyone was great. would definitely go again!

Response from the owner1 week ago
Thank you so much for reaching out to us! We are pleased to hear about your experience. We would love to share your feedback with our staff. We have a procedure in place for patients, family members and visitors who wish to leave a compliment. Please submit your feedback at https://navicenthealth.org/pages/contact-us Thank you for taking the time to let us know how we did
Danny Le
2 weeks ago
5

Outstanding job done by all the staff. Nurses are amazing and skillful. We have our 2nd boy there on 12/19/2024. Everything was great, sorry i'm bad at name but especially thanks to Alice, Madison, Sherri, Bri.... all of your are amazing. Love you all and happy holidays. From Felix's dad

Response from the owner1 week ago
Thank you so much for reaching out to us! We are pleased to hear about your experience. We would love to share your feedback with our staff. We have a procedure in place for patients, family members and visitors who wish to leave a compliment. Please submit your feedback at https://navicenthealth.org/pages/contact-us Thank you for taking the time to let us know how we did
Michele Sherwood
2 weeks ago
1

My daughter and I came to the hospital at about 130 this afternoon. 12/18/24. She has a spinal cord injury, as we sat her pain got worse .i asked after 9 hours how much longer it would be for someone to see her, i was told that they didn t have any beds , and she need to be seem What did she tell you you need to be seen by medical doctors which was another reason for the wait. Meanwhile my daughter has been crying in pain. I asked for a towel and no one could bother to get one. After asking Shia in one gentleman went and got one. At around Here now 9:30 pm my daughter was brought back to a hallway and given something for pain. Nicole was a saving grace and the sweetest person we came in contact with. While Nicole was away , I asked her relief to take my daughter to the bathroom. She didn t help get my daughter in a wheel chair and left her in the bathroom. I went and got her and put her in bed.. she is currently receiving substandard care, begging, howling, pleading for her medication that is supposed to be given to her. She is sitting in her own urine because they won t give her the catheters which she can do herself and don t even need a nurses help but they can t get the catheters in there. They can t push the tray to her bed to where she can reach it. They got her block so that she can t go to the bathroom because she s a fall risk suffering pleading what does she have to die before y all understand how much pain she s in is that what has to happen that s sad. That s very very sad and unacceptable. !!!!! The hospital staff can t even direct you on the phone to the right place without getting hung up on amazing amazingness the unkindness the unwillingness to help

Response from the owner1 week ago
We are very sorry to hear that we did not meet your expectations. We appreciate your feedback. Please contact Atrium Health Navicent s Office of Public Relations at 478-633-1353 or visit https://navicenthealth.org/pages/contact-us to provide us with more details.
Ty'Kiria Blash
2 weeks ago
1

Jackie Farley
2 weeks ago
3

My daughter was in a car wreck recently. They took her there for treatment. When I got there my daughter was still bloody . Her bed was still bloody and it stayed like that all night until the next day. The nurse acted as if she wasn't concerned. I asked the nurse why haven't they cleaned her up and she said they couldn't touch her until a Dr. See her. The morning nurse came in and she cleaned my daughter up and gave her a bath , changed her clothing and made her comfortable. That night shift nurse didn't do anything. I praise the morning nurse Whitney for being caring and concerned.

Response from the owner2 weeks ago
We are very sorry to hear that we did not meet your expectations. We appreciate your feedback. Please contact Atrium Health Navicent s Office of Public Relations at 478-633-1353 or visit https://navicenthealth.org/pages/contact-us to provide us with more details.
Celestine Robinson
1 month ago
5

Professional excellent service

Response from the owner2 weeks ago
Thank you so much for reaching out to us! We are pleased to hear about your experience. We would love to share your feedback with our staff. We have a procedure in place for patients, family members and visitors who wish to leave a compliment. Please submit your feedback at https://navicenthealth.org/pages/contact-us Thank you for taking the time to let us know how we did
Nicole Kast
1 month ago
1

This has to be the worst hospital in the middle Georgia area. Old interior, you need to remodel...like floor in the bathrooms looked like it came with building. The shower was totally gross. Also, your nurse left the IV bag that she removed on the chair..see picture. I mean really?! I also was charged for parking under an hour because your machine said I had a incorrect parking slip?! Another way for you to earn $5.00. why would you charge people to come see the sick? Absolutely ridiculous. Use that parking money to upgrade your nasty hospital. Take me to Houston Medical anyday!!! At least the nurses clean up after themselves.

Response from the owner2 weeks ago
We are very sorry to hear that we did not meet your expectations. We appreciate your feedback. Please contact Atrium Health Navicent s Office of Public Relations at 478-633-1353 or visit https://navicenthealth.org/pages/contact-us to provide us with more details.
Frankie Russo
1 month ago
1

Where to start , I hate it, but this Hospital or is it the stuff needs help? We've been here 7 days moved about 4-5 times!, the food is great ,but you only get half or sometime something always missing !, my wife was in a terrible car accident, her hip leftside rebuild her rib s broken her right top of foot was broken .we told them her meds from floor to floor. They sent in 5 people to fine a vein , never did ! stick 7 times at least .layed In her urine for a day maybe more ,did it really matter ?I think not ! hey someone is getting paid !,bad Communication! Or none at all.meds was posted to the pads that never was given. I could go on , but it want do no good!, and I'll get the same response everyone on gets?????Update: 4 people setting at the desk and No one answered the bottom from the room , I had to go to the desk and interrupt there conversation, and they had to call some nurse that is pregnant to come show me how to do there job!!!!! The lpn nurse was very help!!

Response from the owner1 month ago
We are very sorry to hear that we did not meet your expectations. We appreciate your feedback. Please contact Atrium Health Navicent s Office of Public Relations at 478-633-1353 or visit https://navicenthealth.org/pages/contact-us to provide us with more details.
S M
1 month ago
1

This is quite possibly the worst hospital I ve ever been to. The doctors and nurses do not listen to you and act like you are inconveniencing them.

Response from the owner1 month ago
We are very sorry to hear that we did not meet your expectations. We appreciate your feedback. Please contact Atrium Health Navicent s Office of Public Relations at 478-633-1353 or visit https://navicenthealth.org/pages/contact-us to provide us with more details.
Helenea Williams
1 month ago
1

I was in a major accident on the highway, was hit by a semi truck and transported in an ambulance but still had to wait 4+ hours only to be taken to a recliner in a hallway rather than an actual bed. We saw an inmate transportation van outside and they had inmates and drug addicts tweaking in the waiting room. The hospital staff made light of the situation and joked after telling them I was hit by a semi. I was checked in at the same time as my friend but had to wait another 3+ hours for her to get discharged because the doctor was eating lunch instead of reviewing her CT exam results.

Response from the owner1 month ago
We are very sorry to hear that we did not meet your expectations. We appreciate your feedback. Please contact Atrium Health Navicent s Office of Public Relations at 478-633-1353 or visit https://navicenthealth.org/pages/contact-us to provide us with more details.
Ally Doyle
1 month ago
1

absolutely no urgency in this place . say in waiting room for 5 hours without any communication. some staff was pleasant others were rude and overpowered the plesssnt ones. doctor didn t even introduce his name. the nurse nor the doctor physically examined my pain points or look at my wounds. when i came in at 5pm they told me no food or drink . by 2:30am my mouth was dry and i was starving . i don t know the reason for no food or drink and they didn t communicate that i could have water . when i asked they gave me some at 2:30am. no offer of ice chips or telling me i could have water when i was done with scans. it was a nightmare here. if you have a choice do not come here

Response from the owner1 month ago
We are very sorry to hear that we did not meet your expectations. We appreciate your feedback. Please contact Atrium Health Navicent s Office of Public Relations at 478-633-1353 or visit https://navicenthealth.org/pages/contact-us to provide us with more details.
Mye Love
1 month ago
3

The nurses in the emergency department don't pay you much attention... I went all day without eating because I couldn't get anyone's attention. Call the desk, and they never send anyone. The only attention I got was screaming, and the nurse flew In to tend to me. Laid on a stretcher for 7+ hours on end after being admitted in a neck brace with no pillow. Very uncomfortable situation.Once I got upstairs my nurses JOYCE AND AARON ARE THE BEST!!!

Response from the owner1 month ago
We are very sorry to hear that we did not meet your expectations. We appreciate your feedback. Please contact Atrium Health Navicent s Office of Public Relations at 478-633-1353 or visit https://navicenthealth.org/pages/contact-us to provide us with more details.
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