James H. Quillen VA Medical Center

809 Lamont Street & Veterans Way Johnson City, TN 37604
DetoxInpatientOutpatient
Mountain Home VA Healthcare System - James H. Quillen VA Medical Center TN 37604

About James H. Quillen VA Medical Center

Mountain Home VA Healthcare System - James H. Quillen VA Medical Center is based in Mountain Home, Tennessee and focuses on military vets and their families. They have a patient centered approach when it comes to helping veterans recover from drug and alcohol abuse and mental health issues. This can include inpatient and outpatient programs, along with medication assisted treatment.

It’s important to note that although James H. Quillen VA Medical Center doesn’t accept walk-ins, they do offer 24 hour educational and therapeutic programs. These programs include rehabilitation, community support, and health maintenance. For drug addiction specifically, the center provides medications like methadone and buprenorphine to ease withdrawal. These go with cognitive behavioral therapy to help you prevent relapses while learning better ways to cope with mental health disorders. If you’re in an outpatient program, you can call the center 24/7 and speak to an advice nurse.

The center also has a wide range of social services for people who are homeless, LGBTQ+ clients, and minority vets. Primary care is also readily available at their center. One amenity is that transportation to and from their center is available. Otherwise, you can park in their lot for free.

Since this is a VA center, you can use Medicare, Medicaid, TRICARE, and private health insurances that have VA healthcare benefits.

Latest Reviews

David Richter
1 month ago on Google
5
Fantastic help after going to a outside medical help no comparison . The nursing the care i wished i had gone to outside care. Thank you va for all that you do
Robert Easterwood
1 month ago on Google
5
Excellent Medical Campus
TKG Creations
3 months ago on Google
5
I use this location and I have been taken care of really well.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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9.1 / 10

Location

Other Forms of Payment

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
heart-hands iconIntervention Services
Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).
medically-assisted-detox iconMedically Assisted Detox
To keep you safe and comfortable during the detoxification process, a medically assisted detox provides you with a team of medical professionals who can provide the necessary medications to treat any potential withdrawal symptoms. Suddenly stopping chronic abuse of substances like alcohol, benzodiazepines, or opioids can have uncomfortable and even dangerous side effects.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

When your day-to-day life is taken over by drug use, this is known as substance use disorder. If you abruptly stop using your drug of choice, you experience withdrawal symptoms. To overcome this cycle, professional drug rehab in Tennessee is usually needed.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Rational Behavior Therapy (RBT) is a form of cognitive behavioral therapy meant to be short-term and comprehensive. It was intended to help clients become more self-sufficent and move forward without the need for expensive, ongoing therapy. It includes an emotional self-help method called “rational self-counseling,” the purpose of which is to give clients all the skills needed to handle future emotional issues by themselves, or with significantly less professional help.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • private iconPrivate Setting
  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Staff & Accreditations

Staff

Jaime Areizaga-Soto

Chairman of the Board of Veterans’ Appeals

Margaret “Meg” Kabat

VA Chief of Staff

Edward J. Murray

Principal Deputy Assistant Secretary for Management & Deputy CFO

Michael D. Parrish, PhD

Chief Acquisition Officer & Principal Executive Director

James Albino

Director, Center for Minority Veterans

John Becker, MHA, LFACHE, FEHFI

Chief Facilities Strategy Officer

John E. Bell III

Executive Director, Loan Guaranty Service

Angela Billups, Ph.D.

Executive Director

Stephanie Birdwell

Executive Director, Office of Tribal Government Relations

Mary Bradford

Deputy Director, Center for Women Veterans

Michael D. Brennan, Ph.D.

Executive Director

Marilyn Brower

Deputy Executive Director, Office of Asset Enterprise Management

Valerie Mattison Brown, MS, MPA, FACHE

Chief Strategy Officer for the Veterans Health Administration (VHA)

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes
Accreditation Number: 4557

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Contact Information

Phone icon (423) 926-1171
Building icon

809 Lamont Street & Veterans Way
Johnson City, TN 37604

Fact checked and written by:
Peter Lee, PhD
Edited by:
Kerry Nenn, BSW

Reviews of James H. Quillen VA Medical Center

4.1/5 (206 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

4.1 (206 reviews)
David Richter
1 month ago
5

Fantastic help after going to a outside medical help no comparison . The nursing the care i wished i had gone to outside care. Thank you va for all that you do

Robert Easterwood
1 month ago
5

Excellent Medical Campus

Annabella millier
2 months ago
5

Thomas P.
2 months ago
4

TKG Creations
3 months ago
5

I use this location and I have been taken care of really well.

Elvis Fields
3 months ago
5

One of the best VA medical centers I have been to. Staff is great, food is good at the cantina, and they are always trying to improve parking.

Pamela Mcdonald
3 months ago
5

My husband receives care here. Without a doubt it is the best VA hospital that he's ever been treated at and he's been to several over the past 50+ years. The mental health services are exceptional. He has received extraordinary care from this clinic which has been life changing. The dental clinic has achieved what I thought was going to be impossible with his teeth. The staff is wonderful. Primary care has been exceptional too. I can't say enough about what a blessing it has been to receive medical care at the hospital.

Lisa Krupa
3 months ago
5

Very nice facility and provider

Michael Haun
4 months ago
5

Richard Greenlaw
4 months ago
1

I have been receiving my care from them for 6 years my Healthcare in Raleigh nc was phenomenal now 6 years in tn and I've went downhill to the point that I'm done with the va they have done nothing for me here.

Theresa Drew
5 months ago
5

Harrison Simblet
5 months ago
1

Have been getting mad at the Socializing of the VA. Quality is getting worse, feel like I am be Disassentized to actually go to my primary health care. Have been going to an outside non VA opinion they are actually telling me things that I didn't know at the beginning of my issues. Learned, I have severe nerve damage that not a single person in the VA told me about.

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