Mount Sinai West

About Mount Sinai West

Mount Sinai West, located in New York City, New York is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including alcoholism, co-occurring mental health disorders, and opiate addiction. They offer supervised medical treatment to safely manage withdrawal symptoms during detoxification, residential care providing long term support for addiction recovery, as well as flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include partial hospitalization, intensive outpatient, and relapse prevention.

Specialty rehab programs at Mount Sinai West include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-appropriate treatment for teens addressing adolescent-specific issues.

Patients at Mount Sinai West will find the private rooms that give personal space for reflection and undisturbed rest during treatment.

Mount Sinai West has received accreditations from The Joint Commission.

Facility Overview

505

Number of Available Beds

14-21

Avg Length of Stay in Days

Latest Reviews

Marcelfm15

1 week ago on Google

The service to patients is very slow, the attention is terrible, I came for a simple allergy and I sat for about 4 hours waiting for them to give me the prescription :(

Angel Jeronimo

1 week ago on Google

The service to patients is very slow, the attention is terrible, I came for a simple allergy and I sat for about 4 hours waiting for them to give me the prescription :(

Ben

2 weeks ago on Google

Long wait. Dirty. They have little low tables, but you re not allowed to eat or drink OR put your feet on tables. So what are the tables for? This rule is albeit very minimally enforced. The attendant only walks down the aisle every four hours. We feel like we re in purgatory, but thats par for the course. Hence the one star.

Response from the owner1 week ago

Hello Ben, Thank you for reaching out to our team. We sincerely apologize for what you went through and would really like the opportunity to speak with you directly. If you are open to it, please send us your direct contact information via this secure form and we will be in touch with you shortly. https://mountsinai.formstack.com/forms/orm?S=Google-MSWU=Ben&RD=12-19-24

Rehab Score

Our Methodology

Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology

7.9 / 10

Gallery

The facilities at Mount Sinai West in New York City, NY 1

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Addiction Treatments

Levels of Care

Outpatient

Outpatient programs are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare. The Addiction Institute at Mount Sinai - West Outpatient Department is comprised of separate yet integrated treatment components that range from low intensity to very high intensity services. The needs of the individual are the sole determining factor behind their recommendations for a particular treatment service and the frequency of that service. They have several Intensive Outpatient Programs (IOP), in the morning, afternoon, and evening that provide a great deal of structure for people who have either completed an inpatient facility or who are just beginning to address their drug and alcohol use. The intensive programs include individual therapy as well as a variety of skills building groups that help people create the tools they need to live more stable and fulfilling lives.

Inpatient

Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements. At the Addiction Institute at Mount Sinai - West inpatient treatment is often the beginning of the recovery process. Inpatient treatment is designed to help an individual develop the basic skills they will need to achieve a successful recovery from addiction.

Intensive Outpatient

Clients who enroll in an intensive outpatient program (IOP) are typically either in early recovery or are experiencing a crisis that increases their relapse risk. These programs promote clients' sustained sobriety through robust support, including multiple, extended care sessions per week. Intensive outpatient treatment often encompasses an array of services, including psychotherapy, recovery education, and evidence-based holistic therapies, such as acupuncture and meditation. Many outpatient rehabs also offer medication assisted treatment (MAT).

Aftercare Support

Clients in rehab aftercare programs receive a customized portfolio of services designed to promote their sustained sobriety. These clients have completed high-level treatment, are typically exiting detox and/or intensive inpatient care and are reintegrating into their home, workplace, and community. Rehab aftercare services address addiction disease as a chronic condition requiring continuing care. Clients typically work with case managers and recovery teams to access necessary resources, such as peer coaching and 12 step program induction support.

Sober Living Homes

Sober Living Houses (SLHs), aka sober homes or halfway houses, are safe, substance-free, supportive living facilities for those recovering from substance abuse. Ideal for those who've just been through inpatient or outpatient treatment, SLHs are supervised environments with rules that support sobriety, such as curfews, shared chores, and therapeutic meetings. Residents are also often trained on life skills and coping skills to make it easier to transition into society. SLHs also provide a strong sense of community that can lead to the kind of deep and lasting connections with other sober individuals that supports a new, healthy lifestyle.

Partial Hospitalization Program

The partial hospitalization program (PHP) level of care offers short-term, intensive rehab for individuals with acute symptoms that require focused management but don't require 24/7 care. PHP treatment provides structured programming (i.e. individual and group therapy) and allows you to return home in the evening. PHP treatment typically meets weekly for a minimum of 20 hours with the duration typically averaging 90 days. While PHP treatment cost can vary, it is often covered by most providers.

24-Hour Clinical Care

For many different stages and therapies offered during addiction treatment, it's essential to offer 24-hour clinical care in New York. often involves medication treatment for drug or alcohol detox. The withdrawal symptoms experienced during detox can be dangerous, but having medical experts on-site around the clock means someone is always there to step in and provide emergency medical care when and if it is ever needed.

Medically Assisted Detox

Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

When you choose drug rehab in New York, you'll participate in a variety of treatments that are designed to help you live a drug-free lifestyle. Common methods of treatment include group, individual, and family counseling, medication management, nutrition, exercise, and management of co-occurring mental health disorders.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

Adult Program

Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.

Young Adult Program

Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

LGBTQ Program

Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Coping with day to day living is a challenge while in addiction recovery. Life skills training helps you learn how to manage daily tasks and deal with stress in healthy ways. This is key to long term recovery.

As you recover from addiction, eating the right foods will help you heal and build your health for long term sobriety. Nutrition therapy teaches you about the nutrition your body needs and how to eat the right foods to support your recovery.

Nicotine is an addictive substance found in cigarettes. When you stop smoking, your body experiences withdrawal from this substance. Nicotine replacement therapy lets you slowly reduce your nicotine intake so you experience minimal withdrawal symptoms. Eventually you'll be down to zero.

Amenities

Private Rooms

Staff & Accreditations

Staff

Evan Flatow, MD

President, Mount Sinai Morningside and Mount Sinai West

Tracy Breen, MD

Chief Medical Officer, Mount Sinai Morningside and Mount Sinai West

Marsha Sinanan-Vashista, MBA, MSN, RN, NEA-BC, FAAN

Interim VP/CNO, Mount Sinai Morningside and Mount Sinai West

Timothy Day, MPH, RN

COO, Mount Sinai Morningside and Mount Sinai West

Lisa Mazie, MS

CAO, Mount Sinai Morningside and Mount Sinai West

Leah Borenstein

VP for Perioperative Services, Mount Sinai Morningside and Mount Sinai West

Janice Connolly

VP for Administration, Mount Sinai West

Carol DeJesus, LCSW, CCM

VP for Care Transitions and Population Health, Mount Sinai Morningside

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

(212) 523-4000

Website

1000 10th Ave
New York, NY 10019

Get Help Now - 646-439-0877

Who Answers?

Reviews of Mount Sinai West

2.9/5 (657 reviews)

255

289

Google Reviews

2.9 (657 reviews)

1 week ago

Derek Brown

2 weeks ago

Response from the owner2 weeks ago

Lilian Davila

Amola Panda

3 weeks ago

Nurse Rosetta should be fired for her unprofessionalism. She put my newborn at risk. My newborn was unable to breathe, turning bluish and crying a lot. We kept calling the nurses station who asked us to wait for Rosetta as was on a break. Rosetta came back complaining that she was hungry and mishandled my baby. I failed to understand why the nurses station/reception didn't send anyone else when they send useless nurses all the time to check blood pressure, oxygen etc constantly.I dealt with multiple rude nurses including one of the head nurses at the hospital. But this was the worst experience of my life and still causes anxiety. Because new moms have all the time in the world, the hospital sends nurses feedback form via snail mail. Really clever way to ensure that their unprofessionalism isn't officially recorded.

Response from the owner1 month ago

Hello, Thank you for this feedback and we would really like the opportunity to speak with you directly. If you are open to it, please send us your direct contact information via this secure form and we will be in touch with you shortly. https://mountsinai.formstack.com/forms/orm?S=Google-MSW&U=Amola-Panda&RD=11-15-24

Annjali Lester

1 month ago

RN Evelyn HernandezI just gave birth at MSW this past weekend and there were a few physicians assistants that were rude. Perhaps 2 out of the 10 nurses were also rude,� but the positives definitely outshone the negatives.Evelyn Hernandez in postpartum was an absolute angel in disguise. She did everything in her power to treat us like a family member would. I never had someone care for me that way and she was like a mother to me in key moments. She lovingly called me "Ann" and helped me take care of my baby and my boyfriend. We are first time parents and that was terrifying enough.Doctor Harris was the OBGYN attending who delivered my baby via emergency C-section. She absolutely did not push anything on me and only when things got dangerous she spoke to me about necessary interventions. Things got really scary in the operating room but everyone there was on top of their game. This includes all nurses, and the anesthesiologist.I delivered on a slow day, so afterwards I got my own room on the newest wing in Labor & Delivery. It was gorgeous...has a recliner that reclines all the way back and a couch that folds to a full bed.Every 4 hours they checked in with all my medications and all the RNs in labor and delivery were very professional. There are those choice few nurses who need their bedside manner improved and can be a little more understanding and helpful. For example, I just came out of a c section at 2AM and I asked the nurse to help me change and feed baby... She said she wants us to do it ourselves... It was a harsh and very uncaring but after that I only had angels and I only seen that other night shift RN on one more night. I knew not to ask her for anything and just knew that she wouldn't be helpful in comparison to Evelyn, and Carmela and Aziza.I think the one star reviews are from people who had to share a postpartum room due to overcrowding and probably, unfortunately, ran into those few "choice" nurses I mentioned.I would also like to thank Joanne the license social worker. She told us we can tell people to hang a do not disturb sign and we can rest. Joanne chatted with us for a very long time. You can tell she is passionate about social work and is very stern, insightful and kind.xBut overall great experience. And I am grateful for everyone who was kind and understanding to me, my baby and my boyfriend.

Response from the owner3 weeks ago

Hello Annjali, Thank you for letting us know about your recent experience at Mount Sinai West. We sincerely apologize for what you went through and would really like the opportunity to speak with you directly. If you are open to it, please send us your direct contact information via this secure form and we will be in touch with you shortly. https://mountsinai.formstack.com/forms/orm?S=Google-MSW&U=Annjali-Lester&RD=12-4-24

T Saab

Quick turnaround. Very pleasant and informative employees.

Hello, The staff at Mount Sinai West appreciates this feedback and thank you for sharing.

Anne Abbott, NBCT

We've been in the ER since 10:30 in the morning. They "admitted" us at 2. It's now 1:30 am, nearly 12 hours later, and we've seen several people admitted after we were leave for their own rooms. Whenever we ask, they say we just have to wait. We haven't spoken to an actual doctor in over 8 hours. How can they do this to people?

Hello Anne, We are very sorry you experienced such a long wait time at Mount Sinai West's ER. We try to see patients in a timely manner without sacrificing our commitment to quality. All feedback helps us improve and we will pass your note along to the team.

Janay

I was induced at this hospital over the weekend and from the time I showed up I was met with nothing but nice well mannered and the most kindest nurses staff. I went through it for 2 days and on the L & D floor Sarah , Shadae and it was two other nurses I can not think of name that went about and beyond the call of duty to ensure I was always okay. One helped me all the way til my baby was born and I can not remember her name but I m so thankful for her. Sarah made my baby girl a bow baby hat and it made my heart so happy she even checked in on her next shift on me. The postpartum floor was clean quiet I was able to recover until time to go home. Evelyn made sure I knew everything I needed to know and Evette was so pleasant every time she took my vitals. Even with the holidays coming nobody rushed or took a short cut they were professional and handled everything with care. I am thankful for mount Sinai west.

Hi Janay, Congratulations! We are so happy you had a positive experience with our team at Mount Sinai West. Thank you for sharing this feedback.

Gulsana Sovet

Not going to suggest to go to this hospital when you have an emergency it's very long wait. I've been here twice and my experiences was horrible. Everything is long wait.

Hi Gulsana, We are very sorry you experienced such a long wait time at Mount Sinai West's ER. If you are open to it we would like to speak with you directly. Please send us your direct contact information via this secure form and we will be in touch with you shortly. https://mountsinai.formstack.com/forms/orm?S=Google-MSW&U=Gulsana-Sovet&RD=11-24-24

Tomonori Tamura

I had a disappointing experience working here.1. Management Issues: Many nurses frequently arrived late without accountability due to the lack of a reliable system to track clock-ins. This led to an unfair work environment where I often ended up doing unpaid work to cover for others.2. Post-Resignation Problems: After resigning, my final payments were delayed, and I had to follow up multiple times to receive them. Additionally, I was denied the proper payout for my PTO (holiday hours), which I had requested to use before leaving.Overall, I cannot recommend Mount Sinai West as a workplace due to these management and payroll issues.

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