MHS – Helping Hands

316 East E Street Ontario, CA 91764
InpatientOutpatient

About MHS – Helping Hands

MHS - Helping Hands offers families the help and support they need to stay together as a family. MHS - Helping Hands is located in Ontario, California.

Their Helping Hands Kinship Support Services Program works with San Bernardino County Children and Family Services (CFS) by lending a helping hand to relative caregivers and non-relative extended family members, also known as kin caregivers.

Through kinship placements, families are maintained, traditions upheld, and children move less and experience fewer behavioral, educational and health problems. Their services are designed to combat the isolation, stress and other struggles kinship families encounter in their day-to-day lives.

They provide the following services: Assessment and case management, Support groups, Basic needs assistance, Family activities & recreation, Youth life skills education, Parenting workshops, Advocacy, Warm line, Volunteer recruitment & coordination, Youth groups, Tutoring, Respite care, and Mentoring.

Latest Reviews

bahiri mattiex
2 months ago on Google
1
First off I wanna say it im not homeless anymore, moved back home to NY and make close to 5k a month however after stabilizing and reflecting here where am I at with my assessment of this organization?Received somewhat useful help from these people but the attitudes and mindsets are ridiculous. Called to reconnect with a case manager and the guy who picked up the phone after like I was a bother. Though I reconnected with my case manager she then blocked me on Instagram for whatever reason. Not saying they're horrible people but they're not my type of people and will give more help to some more so than others.Also, the first case manager I got was extremely rude and tone-deaf. The second case manager I got must've been actually dead because I would speak coherent sentences to her and she would respond as if I wasn't articulating myself or speaking improperly. Mary Jane and Ms. Tina are extremely weird and don't know many boundaries. If I were a teen-20-something homeless person I wouldn't dare step foot in this facility.
Latunya Love
3 months ago on Google
5
The Tay Center is a welcoming space for young adults aged 16 to 25, offering a wide range of support services. Whether you need case management, therapy, or a consultation with our psychiatrist who visits once a week, we're here to help.Our Drop-In Center provides services without requiring you to be a client just be between 16 and 25 years old! We serve lunch from Monday to Friday, and you can also wash your clothes, take a shower, and join various groups happening throughout the day.Above all, the Tay Center is a safe and supportive environment for young adults to find the help they need.
melissa tan
3 years ago on Google
5
Best client was Edgar Orozco been going there since 2018 originally from Rancho Tay Center since 2013. They helped me alot with my basic life needs. I love all the field trips we went with and I still have all the pictures we took. We had alot of fun events and holidays to celebrate. My favorite holiday we celebrated was Fathers Day and Christmas. I made so many memories and friends there. I will never forget them all. My case manager was Steven. They gave me a ride home every Wednesday and Thursdays. They helped me look for jobs and basic needs. They also served daily medication for us to take. All the people there felt like a family to me. I will never forget the first day I joined Tay. I transfered when I was 26. Went to Tay when I was around 19. I loved everyone. I will come back one day. (Ps they also had Tay Bucks almost like real money)
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8.3 / 10

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
sober-living iconSober Living Homes
Sober Living Houses (SLHs), aka sober homes or halfway houses, are safe, substance-free, supportive living facilities for those recovering from substance abuse. Ideal for those who've just been through inpatient or outpatient treatment, SLHs are supervised environments with rules that support sobriety, such as curfews, shared chores, and therapeutic meetings. Residents are also often trained on life skills and coping skills to make it easier to transition into society. SLHs also provide a strong sense of community that can lead to the kind of deep and lasting connections with other sober individuals that supports a new, healthy lifestyle.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Contact Information

Phone icon (909) 986-9710
Building icon

316 East E Street
Ontario, CA 91764

Reviews of MHS – Helping Hands

3.8/5 (15 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

3.8 (15 reviews)
bahiri mattiex
2 months ago
1

First off I wanna say it im not homeless anymore, moved back home to NY and make close to 5k a month however after stabilizing and reflecting here where am I at with my assessment of this organization?Received somewhat useful help from these people but the attitudes and mindsets are ridiculous. Called to reconnect with a case manager and the guy who picked up the phone after like I was a bother. Though I reconnected with my case manager she then blocked me on Instagram for whatever reason. Not saying they're horrible people but they're not my type of people and will give more help to some more so than others.Also, the first case manager I got was extremely rude and tone-deaf. The second case manager I got must've been actually dead because I would speak coherent sentences to her and she would respond as if I wasn't articulating myself or speaking improperly. Mary Jane and Ms. Tina are extremely weird and don't know many boundaries. If I were a teen-20-something homeless person I wouldn't dare step foot in this facility.

Latunya Love
3 months ago
5

The Tay Center is a welcoming space for young adults aged 16 to 25, offering a wide range of support services. Whether you need case management, therapy, or a consultation with our psychiatrist who visits once a week, we're here to help.Our Drop-In Center provides services without requiring you to be a client just be between 16 and 25 years old! We serve lunch from Monday to Friday, and you can also wash your clothes, take a shower, and join various groups happening throughout the day.Above all, the Tay Center is a safe and supportive environment for young adults to find the help they need.

Samara Castro
2 years ago
5

Melissa Morales
3 years ago
5

melissa tan
3 years ago
5

Best client was Edgar Orozco been going there since 2018 originally from Rancho Tay Center since 2013. They helped me alot with my basic life needs. I love all the field trips we went with and I still have all the pictures we took. We had alot of fun events and holidays to celebrate. My favorite holiday we celebrated was Fathers Day and Christmas. I made so many memories and friends there. I will never forget them all. My case manager was Steven. They gave me a ride home every Wednesday and Thursdays. They helped me look for jobs and basic needs. They also served daily medication for us to take. All the people there felt like a family to me. I will never forget the first day I joined Tay. I transfered when I was 26. Went to Tay when I was around 19. I loved everyone. I will come back one day. (Ps they also had Tay Bucks almost like real money)

Mora Me
4 years ago
5

I am appreciative to all the staff here! They always went over and beyond to help my son. They gave me hope when I thought all was lost. Thank you so much Mona, Savita, Ms. Maria(supervisor), Ms Tina, Program director(can't remember his name), and everyone who gave their time and support. Jeremiah Korey Primus IV's mom

Markavion Bradley
4 years ago
5

tyler kennedy
5 years ago
3

Isaac Orellana
5 years ago
1

They don't serve veterans.

Laree Zuniga
5 years ago
2

Monique Lucero
5 years ago
1

I don't really recommend this place for treatmemt. Negatives - the therapist I was assigned did not give me much feed back in our sessions. So not really helpful or worth the trip after awhile. Also the people in the front and at the phones are NOT friendly, helpful and sadly, RUDE. The positive from my experience was, I was assigned a great case manager, Michael. Anything I did learn to help me came from conversations with him. In short, I'm disappointed. I did adress all issues with members Of the staff and they all did not want to help or accept that my needs were not being met.

Garageband Talkshow tm.
6 years ago
5

Its "o tay" comment posted by buckwheat.

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