Mesa Springs

5560 Mesa Springs Dr
Fort Worth, TX 76123

Mesa Springs TX 76123

About Mesa Springs

Mesa Springs is a private treatment facility located in Fort Worth, Texas. At this facility they offer treatment for children, adolescents, and adults who are struggling with addiction and dual diagnosis disorders. The levels of care they offer here are detox, inpatient, partial hospitalization, and intensive outpatient treatment. They have a heroes program created for veterans, retirees, military personnel, and healthcare workers. Their programs offer trauma informed care, faith based and LGBTQIA+ group support therapy.

This facility provides individual, group, and family counseling services. This helps you remain connected with the ongoing treatment progress and helps the family unit heal as a whole. They also offer gender specific and LGBTQIA therapy groups. This allows your child, who may be having a challenging time being vocal or comfortable, to discuss what they may be experiencing. This also helps your child develop communication and build social interaction skills with their peers.

They also offer trauma informed therapy which will help your child identify the cause for distress, discomfort, and vulnerability they may be experiencing. This can help with learning to manage emotions and stress in a more holistic approach that builds confidence. This therapy is done with a licensed therapist and strengthens your child to increase self awareness and empower them to move forward.

Latest Reviews

Lloyd Osborne
3 weeks ago on Google
1
take the reviews seriously. This place is just a money grab and they will do it at the expense of your child. they will take them for an assessment and convince them that they need this and that they should go impatient. Its Manipulation at its finest. Not one person that came in for an assessment left. It will be the first thing they recommend. The stay is going to vary. My child was put with another female that idented as a male for first day. This was not ok with me but they said there is nothing we could do about it. She then got another roommate that was ok but that was just by chance, They stare at you while you sleep and wake that only added to the anxiety that they were there to treat. the staff does not keep one set of rules it changes through the day. The patients even make fun of it to their face. They do not allow them to work on school work as well as they will not provide any of the necessary tools to do so. they even confiscated work from my child. There has to be better places and regardless of my insurance if my kid needs future help we will not be going back to that facility.
Response from the owner3 weeks ago
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly, so to protect your privacy, please contact the hospital. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.
Jenna Taylor
1 month ago on Google
1
This place is a bait and switch. I went here for help with anxiety and they stuck me in a loud room full of people with only group therapy. I was told they could arrange one on one therapy and I requested that. I never met with a therapist one on one other than to fill out paperwork. I requested to sign a release request against medical advice and was told by multiple nurses the likelihood of me getting out early was slim. I sign the request anyway and was put on a 24 hour hold. Know the law before going in here because they will hold you as long as they legally can. I found a much better rated facility that is actually helping me. The food is HORRID!!!! DO NOT GO HERE, they just want your insurance money.
Response from the owner3 weeks ago
Hi Jenna, thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly, so to protect your privacy, please contact the hospital. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.
Jacob
1 month ago on Google
1
No one can do their job there. I've been calling for 2 weeks trying to get my disability paperwork sent in. They suck! Do not go to their facility..
Response from the owner3 weeks ago
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly, so to protect your privacy, please contact the hospital. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.

Location

Accepted Insurance

Mesa Springs works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
Question iconWho Answers?

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
After completing some form of inpatient care, many clients transition or step down to an outpatient rehab, while some choose to transition from detox directly into outpatient care. High-intensity outpatient programming, including partial hospitalization (PHP) and intensive outpatient (IOP) is widely available for clients in early recovery, those leaving detox, and those at an elevated relapse risk. Clients in outpatient care generally engage in robust addiction counseling and recovery education, and some also receive medication assisted treatment (MAT).
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
intensive-outpatient iconIntensive Outpatient
IOP seeks to maintain treatment benefits in a structured manner. Continuity of care is observed with an emphasis on continued reintegration into community functioning. Patients typically spend 15 hours per week in various therapy and educational groups. IOP provides a step-down approach from the PHP program and serves as a bridge to more traditional, less intensive outpatient care.
aftercare iconAftercare Support
Rehab aftercare programs are based on a model of continuing care and the premise that recovery is a life-long process requiring ongoing client support. Many rehab aftercare services include outpatient care, but clients often continue to receive support after being discharged from formal treatment. Case managers and care teams typically collaborate with clients to design their long-term care plan, which may include peer coaching, career counseling, and 12 step program induction, among other services.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
partial-hospitalization iconPartial Hospitalization Program
Commonly known as "day treatment," a partial hospitalization program (PHP) offers intensive addiction treatment while allowing you to return home each day. It can serve as an alternative to inpatient hospitalization or as a step-down option. Depending on your needs, PHP treatment typically averages 90 days with a weekly requirement of 6-8 hours a day. PHP treatment offers a variety of therapeutic interventions such as individual counseling, group therapy, and psychoeducation. Oftentimes PHP treatment can be fully covered by insurance.
24-hour icon24-Hour Clinical Care
At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

During rehab in Texas, you'll deal with underlying issues that contribute to addiction. By addressing these challenges and learning healthy ways to cope with them, you'll develop strategies that help you live a drug-free lifestyle.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
child-program thumbnail image
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
hearing-impaired-program thumbnail image
Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
hiv-aids-program thumbnail image
HIV/AIDS Program
HIV/AIDS programs support disease prevention and management in high-risk individuals in recovery. Individuals who engage in intravenous drug use and other addictive behaviors are at a higher risk of becoming infected with HIV. Rehab centers that specialize in treating this population typically have a high number of nurses, physicians, and psychiatrists on staff who can make sure both their medical and mental health needs are met.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Together with an experienced trauma therapist, you work on healing emotional wounds from traumatic experiences within a trauma therapy environment. Your therapist will help you process the experience of the trauma, which promotes emotional healing and improves your overall mental health.

Families have the opportunity to participate in education and support groups to increase their understanding of addiction and mental illness. This process helps them learn about themselves and their roles and responsibilities in the recovery process. With this important information in hand, the family has a greater opportunity to reunite and start interacting in a more helpful and healthy manner.

The right life skills training will help you build the skills you need for recovery. You'll learn how to solve problems, improve your social life, enhance your mental health, and make good decisions. This is a key component of drug rehab programs in Texas.

The Dietary program at Mesa Springs is carefully planned to provide food that meets the recommended dietary requirements. Well-balanced meals are served in a cafeteria-style setting. A registered dietitian will provide consultation as needed in planning regular and special diets. Snacks and drinks are available on the unit.

Addiction recovery treatment in Texas will offer recreational therapy in a holistic approach to treatment. Therapy incorporates enjoyable activities that support your physical and mental health, such as team sports, creative arts, or individual sports. This activity gives you an emotional outlet, reduces your stress, and improves your mood, each of which promotes long term sobriety.

Amenities

  • basketball iconBasketball Court
  • recreation iconRecreation Room
  • art iconArt Activities
  • spa2 iconYoga Studio
  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms
  • music2 iconMusic Room
  • hiking iconHiking
  • weight iconGym
  • lotus iconGardens
  • hiking-poles iconWalking Trails

Accreditations

LegitScript has reviewed Mesa Springs as part of their certification program, and has determined that it meets the LegitScript standards for legality, safety and transparency.

LegitScript verified in May 2024

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (817) 292-4600
Building icon

5560 Mesa Springs Dr
Fort Worth, TX 76123

Edited by:
Kerry Nenn, BSW

Reviews of Mesa Springs

3/5 (297 reviews)
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Reviews

Overall Experience
Date Submitted
Reviewer

Google Reviews

Lloyd Osborne
3 weeks ago
1

take the reviews seriously. This place is just a money grab and they will do it at the expense of your child. they will take them for an assessment and convince them that they need this and that they should go impatient. Its Manipulation at its finest. Not one person that came in for an assessment left. It will be the first thing they recommend. The stay is going to vary. My child was put with another female that idented as a male for first day. This was not ok with me but they said there is nothing we could do about it. She then got another roommate that was ok but that was just by chance, They stare at you while you sleep and wake that only added to the anxiety that they were there to treat. the staff does not keep one set of rules it changes through the day. The patients even make fun of it to their face. They do not allow them to work on school work as well as they will not provide any of the necessary tools to do so. they even confiscated work from my child. There has to be better places and regardless of my insurance if my kid needs future help we will not be going back to that facility.

Response from the owner3 weeks ago
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly, so to protect your privacy, please contact the hospital. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.
Jenna Taylor
1 month ago
1

This place is a bait and switch. I went here for help with anxiety and they stuck me in a loud room full of people with only group therapy. I was told they could arrange one on one therapy and I requested that. I never met with a therapist one on one other than to fill out paperwork. I requested to sign a release request against medical advice and was told by multiple nurses the likelihood of me getting out early was slim. I sign the request anyway and was put on a 24 hour hold. Know the law before going in here because they will hold you as long as they legally can. I found a much better rated facility that is actually helping me. The food is HORRID!!!! DO NOT GO HERE, they just want your insurance money.

Response from the owner1 month ago
Hi Jenna, thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly, so to protect your privacy, please contact the hospital. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.
Jacob
1 month ago
1

No one can do their job there. I've been calling for 2 weeks trying to get my disability paperwork sent in. They suck! Do not go to their facility..

Response from the owner1 month ago
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly, so to protect your privacy, please contact the hospital. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.
Nikki Chay
1 month ago
5

Response from the owner1 month ago
Hi Nikki, we're glad you had a great experience. We appreciate you sharing your positive feedback with us. -- Amy B.
Harper Hill
1 month ago
5

Response from the owner1 month ago
Hi, we're glad you had a great experience. We appreciate you sharing your positive feedback with us. -- Amy B.
Valerie JustineXD
1 month ago
4

It's not as bad I as expected or what people say about places like these. My child did not seem to have any major issues or problems during her stay. She said the staff was nice and the food was good. The only issue I have is with this place is visitation. Even if you show up early, you are not allotted the full hour. Visitation is 45/50 minutes at max. They need a better system in place or another way for parents and family to check in, especially for kiddos who have longer stays. Other than that, I feel like all staff I encountered and saw my daughter interact with were very nice and respectful. I think my child only complained about 1 nurse, but she wasn't around her enough to remember her name. I hope and pray she never has to go back, but I feel if need be, we will definitely know a good place to take her.

Response from the owner1 month ago
Hi Valerie, we appreciate you sharing your positive experience with us. -- Amy B.
ELD
1 month ago
5

This place is awesome and will equip you with the right tools to have a better life. Grateful for Mesa Springs Outpatient therapy. The best choice I ever made to see therapy through.

Response from the owner1 month ago
Hi, we're glad you had a great experience with us. It is our honor to provide quality care. -- Amy B.
Destiny S
1 month ago
1

it took over 4 hours just in the waiting room for someone to see us. There is no reason for it to take this long to be admitted.

Response from the owner1 month ago
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly, so to protect your privacy, please contact the hospital. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.
Madeline Bezdek (ganjaa)
1 month ago
3

i was in willows, the unit was very nice and comfortable all of the girls wit me were so sweet they had good entertainment and good food. most of the techs js dont give af, some of them were nice, miss bailey i think is her name was amazing she treated everyone wit respect and kindness. the doctor was a cvnt to me nd to the other girls the groups were okay but other than that i fw this place

Response from the owner1 month ago
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly, so to protect your privacy, please contact the hospital. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.
Mandie Sivils
1 month ago
5

I was transferred from a hospital to Mesa Springs and was nervous with anxiety because of reading the reviews. Well I m going to tell you after being at another treatment clinic they are night and day from each other!! Mesa Springs welcomed me with open arms and didn t make me feel like I had a problem, I was a problem, I did anything wrong, or I was a criminal (the other place made me feel this way)! The PCAs are amazing are treat you as a human being (sad I have to say that because at the other place that s how I was treated and felt)!! Nurses are actually there for you and help however they can and if they can t they will find someone who can!! Dr. Day was my psychiatrist and his nurse practitioner were both actually there for me, listened to me, understood me, and wanted to help me anyway they could! As an inpatient we go by a schedule and honestly I think it was an amazing they do that!! I got so much from the process group therapy, psycho education group therapy, and even recreation therapy that is offered daily in the schedule!! I want to thank the whole staff that I was nice enough to have (Rundell pca, Amelia pca, shay pca, Rachel RN, David RN, Michael RN, Almombola (I know I spelt her name wrong) RN, Michelle s therapist, and Bobbie Ann therapist are most of those that worked with me!)!! The only have 3 negative comments so first the intake was exhausting and long (got in at 7:00pm but wasn t taken to the until till 1am then didn t get into bed till like 2:00-2:30am), the second thing is some night staff (not all but a good handful on Meadow until) weren t warm, welcoming, and/or aren t didn t seem like they wanted to come to work lol ( patients were happy we only had to deal with them from 7pm-10pm (lights out) till morning and were thankful to see the day staff), lastly the night PCA and RN that did my intake assessment did give me somewhat of an attitude (like I was taking time away from them doing anything else even though it was 1:45am) as they checked my body for wounds/trauma/if I was trying to bring anything into the until/facility.Mesa Springs thank you for taking me in, caring for me, and teaching me everything I needed to go through life with a different view!!

Response from the owner1 month ago
Hi Mandie, we appreciate your thoughtful recognition. It is our honor to provide quality care. -- Amy B.
Justin Robinson
2 months ago
1

My girlfriend is a patient in this hospital and develop a possible a deadly medical condition that could kill her if untreated. So the medical Dr told her they were going to send her for ultrasound. She was in pain all day yesterday. She even inquired about it. It felt like they were trying push it under the carpet and do nothing. Finally late last night someone told her we sorry it got cancelled but we put it back in and hope soon u will get it done. That is pure negligence on mesa part I have reached out to a lawyer and gov Abbott office to investigate this facility. Update as of today they called claimed they were investigating the issue. In inconsistent info being received to myself and my girlfriend feels like this facility only cares about if her insurance is paying

Nathan Nichols
2 months ago
1

It took them two days with me calling several times throughout the two days for them finally to tell me they don't treat patients with dementia. It wasted my time in a very urgent situation. They obviously don't take these referrals seriously. I won't be sending any referrals to this facility moving forward.

Response from the owner2 months ago
Thank you for sharing your experience with me. I take your concerns seriously, and I've passed along your review to our hospital administration. Our leadership team would like the opportunity to discuss them with you directly. To address your concern promptly and for your privacy, please send your contact information to experience@lifepointhealth.net. Providing your contact information will help expedite our communication. As an alternative, you may call our anonymous Ethics and Compliance hotline at 1-877-508-LIFE (5433) to report your concerns. Thank you, Amy B.
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