Medical City Green Oaks Hospital

7808 Clodus Fields Drive Dallas, TX 75251
DetoxInpatientOutpatient
Medical City Green Oaks Hospital TX 75251

About Medical City Green Oaks Hospital

Medical City Green Oaks Hospital, in Dallas, Texas is a behavioral health center that treats youth and adults with substance abuse and acute or chronic psychiatric co-occurring conditions. They offer inpatient, partial hospitalization and outpatient services and accept patients who have been recently discharged from drug rehab centers.

The inpatient program offers 24-hour care for their patients every day of the week. This gives them a structured environment away from the day-to-day stressors in their lives while undergoing therapy sessions. Recreational therapy is implemented throughout the week, along with group therapy and medication management.

The outpatient programs are less intensive and offer in-person or virtual sessions. These include individual therapy, group therapy, psychoeducation, relapse prevention and learning life skills.

Medical City Green Oaks Hospital accepts most major insurance providers, such as Aetna, BlueCross BlueShield, Humana, United Healthcare and others. Contact your provider to verify coverage because out of network benefits can vary.

Facility Overview

Bed icon 124
Number of Available Beds
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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6.8 / 10

Location

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.
24-hour icon24-Hour Clinical Care
24-hour clinical care in Texas provides a safe environment for medical detox. This setting is crucial to provide medical care during withdrawal. Certain withdrawal symptoms can cause life-threatening conditions, but patients in a supervised clinical setting have treatment readily available to address any symptoms before they become severe. Treatment can also be provided for co-occurring physical and mental health issues.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

During rehab in Texas, you'll deal with underlying issues that contribute to addiction. By addressing these challenges and learning healthy ways to cope with them, you'll develop strategies that help you live a drug-free lifestyle.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
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LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Amenities

  • private iconPrivate Setting

Staff & Accreditations

Staff

Krysla Karlix

CEO

Russell Reed, MSN

Chief Nursing Officer

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (972) 991-9504
Building icon

7808 Clodus Fields Drive
Dallas, TX 75251

Fact checked and written by:
Benjamin Cardenas
Edited by:
Courtney Myers, MS

Reviews of Medical City Green Oaks Hospital

2.4/5 (314 reviews)
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Reviews

Overall Experience
Date Submitted
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Google Reviews

2.4 (314 reviews)
Daniel
3 weeks ago
1

What an absolutely abysmal, dysfunctional and heartless medical system.My father went to MC Weatherford for a serious issue and was there for nine days when his wife (and my stepmom) got a UTI and had to visit the ER there. (Why in the world they wouldn t ask her about the dozens of medications she usually takes or give her a chance to take a shower to prevent this is beyond me.)So they treat her and then, because she didn t have access to her meds, sent her to MC Green Oaks, 60 miles away. (It was an absolute nightmare confirming this information, as my dad was incapacitated and my stepmom has MAJOR memory issues and couldn t call me back or give them permission to talk to me). I have medical power of attorney for both her and my dad and neither hospital would tell me anything. Unbelievable.Is this the world we really live in? I lost 90% of my faith in the medical community in 2020 and now I ve lost the other 10%. There is no humanity left in hospitals anymore. At least not at Medical City. Avoid at all costs!!!!

Response from the owner3 weeks ago
You may also contact Gina at�the Medical City Weatherford. Her contact number is 682-582-1792.
Kay Green
4 weeks ago
1

I hate this hospital they misdiagnose patients and force them to take medication that they don t need! Do not waste your money going here!!! They are not helpful at all! The nurses and doctors are purely in it to be paid! The doctors refused to discharge my boyfriend and tried to gaslight and manipulate him into believing he was something he is not. In addition the food is horrible just good enough to be edible! They treat these people like prisoners instead of patients! I had to have family members call and raise hell on his behalf. He admitted himself with the understanding that he would be there for 3 days and be able to get peace and someone to talk to about his problems! Yet he has been forced to take medication that he doesn t need!

Response from the owner4 weeks ago
We are very sorry to hear about this experience. Patient satisfaction is important to us at Medical City Green Oaks Hospital, so we will make every effort to address any concerns. These comments have been shared with the patient advocate, Stephanie H. If you would like to speak with someone about your experience, please call 972-701-3673.
Alicia C
1 month ago
1

I had an unfortunate stay here back during COVID and during the Texas freeze over. Words cant describe how awful the doctors are here. I wish I could remember the doctor I had (started with a Z). She is purely in it for the money. She refused to discharge me and said I had to select a program to enter for continued treatment or she could not discharge me. However, I had zero access to internet so I m not sure how she expected me to select something unless she was just hoping I would pick Green Oaks program and give them more money. I had to have family members call and raise hell on my behalf which resulted in my counselor showing up the next day telling me the doctor had no authority to say that and could only make treatment recommendations and then I was about to be discharged the next day. Don t even get me started on the lack of clothes and blankets they provided for people while I was there. Thankfully the nurses are very sweet and sincere - they ll be the only people to treat you like humans.

Response from the owner1 month ago
Our Medical City Green Oaks Hospital truly values your feedback, and we are sorry to hear about this experience. If you'd like to share more information, even though it was from some time ago, please contact our patient advocate at (972) 770-0853. Thank you.
Wasawna Cole
1 month ago
1

This place is AWFUL!! Right now trying to get my daughter out of Green Oaks but they are holding her hostage. My daughter has been telling me how horrible it is there. And reading these posts justifies everything I m saying and feeling as well as my daughter feels. I hate this place. The lying is consistent here. Very unprofessional, no compassion, nor empathy here. Just yesterday I was told 6 different things and the lies kept getting worse. If anyone has any suggestions to help with getting my daughter out of here please assist. They gave me the number for patient advocate but I get no answer. I ask to speak with the doctor and was told he wasn t working that he s off, then I was told that he was there. I asked to speak with him and was told he can t because he s seeing patients. I was told I was getting a call from the doctor and still no call. I was informed that I can file a complaint through HHC and I am in the process of filing.

Response from the owner1 month ago
We are sorry to hear of this experience in our Medical City Green Oaks Hospital and would like to look into this further. Please call the patient advocate/Stephanie at 972-770-0853 so that we can get further information to address the situation.
Ashe Woodard
1 month ago
1

I would never suggest anyone go here. The nurses are incompetent and treat the patients terribly. They will cuss at them, yell at them, won t provide basic necessities (like hot shower water), lie to the family, and throw patients out before they are ready to go back out into public. I had a family member recently go through an episode of psychosis - when we brought her to the hospital they said that it was bad enough that they could force her to stay even without her consent as an adult. Since she was in a state of psychosis we couldn t do anything. She stayed for maybe 8 days and was worse when she got out than when she went in. The nurses did nothing to help except pump her full of meds that didn t work or sedate her and make her sleep for more than 16 hours in a day. The food they serve is pretty much unrecognizable as to what it is, it s just cold slop. I would suggest going to UT southwestern if you need a 24 hour hospital to help with mental health services. And before whoever checks these comments decides to try and offer me the number to contact with complaints - don t bother. I ve called. You guys are incompetent and don t care about anything but money. You don t care about addicts, and you surely don t care about people with mental health issues. I wish I could tell you you should feel ashamed of yourselves who are so called professionals but I know you won t feel bad, because at the end of the day you get a paycheck to treat people who can t defend themselves like garbage and then you get to go home for the holidays and get to pretend like you re some saint to your family. Well my loved one almost didn t come home at all, but we were lucky enough to receive help, no thanks to this facility. This is a terrible company and they should ve closed this facility or made it better years ago.

Response from the owner1 month ago
We are sorry to hear of this experience and would like to look into this further. Please call (972) 975-8020 so that we can get further information to address the situation.
DeRon Brown
1 month ago
5

These guys really will take care of you. You just gotta do your part so they can continue doing theirs.. PERIOD!

Response from the owner1 month ago
Thank you for taking the time to leave your feedback. We will be sure to pass your comments along to the staff and leadership.
Brie Mode Woods
2 months ago
1

Would have gave a 0 to the staff and how they treat people just on the adult floor were so rude especially Shawn Nathalie so on and they played the 1st smile from 70's-90's saw the 1-2 current was great 2022-2024 big plot twist know I know why the ratings is 2.2 ish now after that Green Oaks BTW with 1 floor 1-4 rooms Just ask patients before I left made some friends I guess then some turned on me what a hell whole it was anyway plus new some patients from last time....... Thank God I made it out of there alive. John 3:16 means u can be born again.I'm shaking as it is

Response from the owner2 months ago
Our Medical City Green Oaks Hospital truly values your feedback, and we are sorry to hear about this experience. Please contact Stephanie, our Patient Advocate, at 972-770-0853 so that we may work to make the situation better. Thank you.
Tywana Wyrick
2 months ago
1

Response from the owner2 months ago
Our Medical City Green Oaks Hospital truly values your feedback, and we are sorry to hear about this experience. Please contact our Patient Advocate, Stephanie at 972-770-0853 so that we may work to make the situation better. Thank you.
Jared Josefy
2 months ago
5

I received excellent care, and the enchiladas were great! It always seemed like the staff cared about me getting better.

Response from the owner2 months ago
Thank you for your review of Medical City Green Oaks Hospital! We take pride in serving the Dallas community and appreciate you taking the time to write such a kind review. We will be sure to pass it along to our staff.
Veronica Lynn
2 months ago
5

I've been here so many times i've lost count, but either way, they're always happy to see me, but at least they know, I never took the easy way out. I owe the entire staff a big fat thank for doing as much as they could to keep me as "sane " as they possible could. Even though they can not control the real world, they never give up on helping someone. If you feel like it's too much never be shy or afraid to ask for help. There's always someone who truly cares.Thank all of you for your extreme mental hospitality.. they know what I'm doing before I do

Response from the owner2 months ago
Thank you for your review of Medical City Green Oaks Hospital! We take pride in serving the Dallas community and appreciate you taking the time to write such a kind review. We will be sure to pass it along to our staff.
Belen Castillo
2 months ago
2

Honestly I was a patient one year ago and it was honestly gross and bad. Literally roaches all over my room and restrooms and then also I wad there for overdosed one staff onces told me "ur so stupid for overdosing with tylenol you should have done it with something else" LIKE WHAT? Honestly didn't like this place at all they would give us expired food too EXPIRED?? Like we not animals but other than that the hospital wasn't that bad but I didn't receive any therapy when I was there. I was there for 5 days btw

Response from the owner2 months ago
We are very sorry to hear about this experience. Patient satisfaction is important to us at Medical City Green Oaks Hospital, so we will make every effort to address any concerns. These comments have been shared with Stephanie, the Patient Advocate. If you would like to speak with someone about your experience, please call 972-770-0853.
Rabab Zehra
3 months ago
1

This place was horrible and traumatizing. It was the worst stay of my life, they lock you in the hospital and refuse to let you out, it was genuinely like a prison. They take all your belongings and you re just left there. It was so uncomfortable and horrible. It made my mental health so much worse. I have home out mentally worse ever since I stayed here. Do not send your child here if you care about them, because I guarantee you they will come out worse and traumatized.

Response from the owner3 months ago
We sincerely apologize for any issues experienced at our Medical City Green Oaks Hospital and value this feedback. We are dedicated to providing timely, patient-centered, quality care, and regret that we fell short of expectations. As we work to improve our processes, please don't hesitate to reach out to our Patient Advocate, Stephane Haynes at 972-701-3673 to express your concerns.
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