McLaren Lapeer Region

Set an appointment thinking it would be a little faster, I was so wrong, sat in the waiting room for over an hour, and pain had been an 8 for 3 weeks, they knew that I had seen my primary care physician, did not feel any empathy or care, then they put in a room off of triage where there's another patient and only a curtain separating us, NO PRIVACY what so ever. They just did an EKG on him, patient registration came in and now I know his personal information. This is so wrong!

Absolutely the worst emergency medicine I have ever experienced, and that s saying something since I have 20 years of Army medical care and another 20+ years of a combination of the VA and civilian emergency medical care (as a patient and caregiver) under my belt. I have been to this ER twice; it was pretty much empty both times, but also both times it was like somebody was standing around the corner with a stopwatch, and the emphasis was on getting the patient in and getting the patient out, with minimal to no effort at all put into actual treatment. My first visit sometime ago was arguably not an emergency it ended up being TMJ and I only went to the ER because I was told to do so by my insurance company s triage nurse. This most recent time, however, I walked in the door with Afib. There were plenty of deficiencies and things to be displeased with, but perhaps the most perplexing was when the nurse walked in and asked me if I d ever been told that I had congestive heart failure before because one of my labs was grossly out of whack. She and the cardiologist literally passed one another, with him walking in while she was walking out, and as soon as she got done asking me about the congestive heart failure, the cardiologist told me that he was going to give me a prescription for aspirin and send me home. Almost immediately Walgreens sent me a text, telling me the prescription had been put in And the hospital at no point verified that I even still used that pharmacy which I do not. 30 or so minutes later, I was back on the street, still in Afib, and still having pretty much the same symptoms I walked in the door with. When I asked the nurse at discharge about the apparent discrepancy between what she had said and what the cardiologist said, she quickly reverse course and told me that the test she was previously concerned about might actually be my baseline, but that she had nothing to compare it to. I reminded her that I had been to different hospitals (at other locations) multiple times for the same condition and that I had substantial records that would likely have this information. She generally indicated that getting those records would be too difficult and disregarded my concerns. My primary care doc had them quickly as soon as I told him, so apparently not all that difficult. Not at all ironically, when I got home and called my insurance company to let them know I had gone to the ER, they triaged me and basically told me that I should go back to the ER! Admittedly, some of this is subjective; however, what s not subjective is that both in the hospital notes and in the associated cardiology consult, they relate that I m not on any home medications which I most certainly am, and I carry a comprehensive list (which I told them) and which are very much pertinent in the treatment of my conditions and Afib. For the record, this is three days after the Afib visit (yes, still in Afib) and about a year after the TMJ visit and I just logged on and verified that they still don t have any medications listed for me. A dangerous lack of effort on their part. The symptoms with which I presented are equally incorrect/absent in the hospital notes. Also concerning to me but perhaps completely normal and I ve just never seen it before is that the nurse told me the doctor ordered 5.0 of something, but she only gave me 2.5 and was going to verify it with the doctor before giving me the rest. Meanwhile, the bottle sat there with the needle portion of the syringe sticking out of it. I would not go back to this ER unless I severed a limb in their parking lot.