I had several conflicts outside that it affected how I was going to be able to deal with my treatment. Luckily, I was granted some options so that I can continue with them, so nice! Ther staff is knowledgeable, friendly, helpful and caring.
About Mann – Grandstaff VA Medical Center
Mann-Grandstaff VA Medical Center operates 46 hospital beds and 38 rehabilitation-oriented nursing home beds. A mobile clinic, outfitted with two exam rooms, provides selected primary care services to veterans living in remote areas outside the metropolitan Spokane area.
To fulfill President Lincoln’s promise, “To care for him who shall have borne the battle, and for his widow, and his orphan.”
The VA Medical Center of Mann-Grandstaff encompasses five Core Values on which base his activities: Integrity, Commitment, Advocacy, Respect, and Excellence.
They also provide Veterans with Telehealth, for access to health care that is timely, more convenient and easier to access through the use of new healthcare technology including video conferencing and health monitoring devices that can connect patients to their health care team.
Latest Reviews
10/18/2024 You're kidding right? Help veterans? I'm lucky to have great medical insurance that doesn't involve the Spokane VA at Mann-Grandstaff. 60 days to process a referral (made in AUG 2024) to get an appointment for January 2025. "We're short staffed" "no funding" is the answer. No wonder veterans are dying. The Spokane VA doesn't answer their phones and when they do, they transfer you to different departments that also don't answer their phones. It's a cycle of not only incompetence, but negligence. Waiting on these referrals is a death sentence for some veterans sadly. Unfortunately, it's the only place most veterans have to get help, or in this case, not to get help.10/22/2024 **UPDATE* Just got off the phone with the "VA Patient Advocate" and let me tell you about all the deflection and "we process 8,0000 appointments a day". If that were the case, the why does it take "8-12" weeks to process a referral to even get an appointment? Additionally, the "VA Patient Advocate" stated that no matter what issues we call, email, review, or talk about, it all goes back to the "VA Patient Advocate" and it's just a circle and the patient advocate actually does nothing. Anyone that was in the military knows the " VA Patient Advocate" advocates for the business part of the VA rather than the actual patient and veteran. No wonder veterans die everyday to the lack of efficiency and red tape like they have at Spokane VA at Mann-Grandstaff.
Response from the owner3 days ago
Greetings Mr. Spears, thank you for taking the time to share your feedback. We truly sorry to hear about your negative experience with VA heath care at our facility. The well-being of our Veterans is our top priority, and we want to address your concerns directly. We encourage you to reach out to our Patient Advocate at (509) 434-7504, who can work with you to resolve the issues you encountered and ensure that you receive the care you deserve. We appreciate your service and are committed to improving your experience. Sincerely, VA Health Care Team!
My 83 year old grandfather was seen today for Covid. 15 years ago he suffered a massive heart attack that left him with 1/3 of his heart. He has been experiencing severe Covid symptoms for nearly 5 days. He finally had his appointment, no doctor was available. Nurse told him there is no way to shorten or lessen the severity of Covid (even though there are 3 drugs on the market that say otherwise). She didn't take his blood pressure or even his oxygen levels and essentially told him to go home and rest, even though his main complaint is shortness of breath!!!!!BUT IT GETS BETTER. She then proceeded to give him the RSV vaccine. Now, i'm not sure where she went to medical school but before ANY vaccine myself, husband or child have ever received they always ask "Have you been ill in the last 72 hrs?"So why was a compromised 83 year old given a vaccine while sick???? Your guess is as good as mine
Response from the owner3 days ago
Greetings Alicia, thank you for taking the time to share your feedback. We truly sorry to hear about your negative experience with VA heath care at our facility. The well-being of our Veterans is our top priority, and we want to address your concerns directly. We encourage you to reach out to our Patient Advocate at (509) 434-7504, who can work with you to resolve the issues you encountered and ensure that you receive the care you deserve. We appreciate your service and are committed to improving your experience. Sincerely, VA Health Care Team!
This has been the worst and most stressful healthcare experience that I have had. As of writing this, it s been 8 weeks since I moved. My appointment with my new primary care provider isn t for another 7 weeks. The VA won t get me approved for the treatments that I already approved at my last VA center because I haven t seen a new primary care provider.Now to explain what makes that situation even more frustrating: before moving states I told the VA months in advance and asked to transfer my care and wasn t allowed. I was told I needed physically move before I could establish care. Once I got here and tried, it took me a month and a half to finally even get an appointment set. I would call and get no answer. I called on 3 separate occasions and got told I needed to be pulled over to the Spokane system from my previous location . After getting assured 3 times it had been done and not getting any headway because I was told to call back the next day after the system reset I contacted patient advocacy. Finally someone was competent enough to get me an appointment with primary care out of the Coeur d Alene VA clinic but it wasn t for another 9 weeks from the time of the appointment finally being set.I brought up that I d already been without my healthcare for a month and a half and was told I would be called by the end of the day for a referral. I didn t receive a call and when I called back well past 72 business hours later, I was told that I should have been contacted by September 4th and that was the only information I got before being told that they d send yet another email. After finally going into the clinic in person during a work day that I had to take time off to do, the Coeur d Alene clinic had not even seen a request from me to get seen. Each new person that I talk to gives me the sure tired line about sorry sir I ll try to get this taken care of but it s up to____ and there s always a new reason that it s not their fault. This is the reason VA healthcare has a bad name. You are everything that s wrong with our healthcare system and every single employee that I ve had the displeasure of speaking to has acted like an hourly phone center worker who s 5 minutes from clocking out and doesn t care.
Gallery
Location
Accepted Insurance
Other Forms of Payment
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Financing availableMilitary members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Per session payment lets you pay for each treatment at the time of service. You may also pay for a certain number of sessions up front and then pay for more if needed. This format allows you to tailor the financial investment to your specific needs and avoid having a large lump sum payment due at the end of the treatment program.
90 day costMedicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.
Addiction Treatments
Levels of Care
Outpatient Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Intensive Outpatient Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
Aftercare Support Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).
Treatments
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.
Programs
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
HIV/AIDS Program
HIV/AIDS programs support disease prevention and management in high-risk individuals in recovery. Individuals who engage in intravenous drug use and other addictive behaviors are at a higher risk of becoming infected with HIV. Rehab centers that specialize in treating this population typically have a high number of nurses, physicians, and psychiatrists on staff who can make sure both their medical and mental health needs are met.
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.
Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.
Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.
Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Accreditations
The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.
SAMHSA Listed: Yes
The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.
CARF Accreditation: Yes
Accreditation Number: 243643
State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.
State License: Washington
License Number: 012400
The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.
Joint Commission Accreditation: Yes
Accreditation Number: 4602
Contact Information
(509) 434-7000 
4815 North Assembly Drive
Spokane, WA 99205
Get Help Now - 800-985-8516
Who Answers?
Who Answers?
