MaineGeneral Health

35 Medical Center Parkway, 3 South Augusta, ME 04330
DetoxInpatientOutpatient
MaineGeneral Health ME 4330

About MaineGeneral Health

MaineGeneral Health is an alcohol and drug rehab in Augusta, Maine. They have medical detox, inpatient treatment, intensive outpatient programs (IOPs), and outpatient care for adults. Clients can access mental health, trauma, alcohol, drug, and opioid treatment. They provide multiple evidence based therapies, assertive community treatment (ACT), medication assisted treatment (MAT), peer support groups, and more.

Their inpatient medical detox provides a space to stabilize clients before transitioning to another level of care. This short term program assists clients as they withdraw from substances. Clients benefit from individualized discharge planning based on their unique situations.

Clients can live in their residential rehabs while completing treatment. They provide gender separate programs offering individual and group counseling with dialectical behavioral therapy (DBT) and cognitive behavioral therapy (CBT). Clients can also access 12 Step groups, psychiatric assistance, parenting classes, medical care, relapse prevention training, vocational services, and life skill development.

Their IOP offers in depth care for clients living at home while in treatment or stepping down from inpatient care. In this 4-6 week program, clients attend sessions for 3.5 hours, 4 days a week. Clients participate in individual and family therapy, group treatment, and specialized treatment for dual diagnosis.

Clients can attend their outpatient counseling services while living at home. Sessions help clients learn to cope positively and focus on individualized topics, such as addiction, co dependence, family challenges, mental health conditions, and trauma.

MaineGeneral Health accepts MaineCare, Medicare, and many private insurance carriers to offset treatment costs. This could include Wellmark, Anthem, Humana, Amerigroup, Bright Health, ComPsych, and more. Contact your provider to verify your insurance. Out of network benefits typically differ.

Latest Reviews

Mia Dawbin
2 weeks ago on Google
1
It d be nice if their doctors could agree on what department I m supposed to go see. The ER sends me home with pain pills that hardly work, and my GI Referral came back as not the right department, and they didn t have time to get me in anyway . Vascular surgery has said they can t really do anything for me and referred me back to GI or to be admitted. No one seems willing to admit me, and I just end back up in the ER. Surely there s got to be a better way.EDIT: Just got further imaging done at CMMC. They sent me back to vascular surgery. I will make sure to see CMMC's vascular surgery dept. My symptoms always seem to be dismissed or the responsibility of someone else's dept when I end up at MaineGeneral.I suppose I don't mind revealing my hippa protected information to adequately describe how terrible my experiences have been. I have SMA syndrome, a rare condition where my arteries are compressing part of my small intestine. It is fatal in up to 1/3 diagnosed cases. I have lost so much weight (40 pounds from my body's naturally healthy weight) that I can hardly eat anymore from my lack of appetite.Food insecurity (as I'm sure many in the area are familiar with) caused me to get stuck in a snake-eating-tail loop that leaves me starving to death with nothing I can do about it. I showed up by ambulance to their emergency department around noon one day following an entire night of no sleep due to my pain levels. At the time I called the ambulance, I was in the most excruciating pain of my life. When I saw a doctor (admittedly sooner than expected given Maine er wait times), I was forced out within two hours because I was able to fall asleep. I left hardly conscious, unaware of what was going on, in pain. I was given Tylenol and an antacid/anxiety medication. Ridiculous. Thanks to their unempathetic ER and Vascular department doctors (who both seemed to imply this wasnt much of a real dx - the words "normal anatomy" were used at my appointment) I am still waiting on the same surgery CMMC suggested I might need October 12th.At my appointment with Stucky from vascular, I expressed the suicidal ideation I have been battling due to excruciating round the clock pain for about two months straight. He said GI should admit me and tried to convince them. They said no. He told me he could admit me and "be my babysitter" but that we wouldn't really make any progress at making me less sick. Because I am still waiting on the same godforsaken surgery I have realistically needed since this summer (UHC's physical exam providing NP was very concerned about my malnutrition at that appointment) I live in fear that I could die before I see the right kind of doctor. UHC was told by the NP to approve supplemental nutrition drinks to help me gain weight. They delay, deny, defended their way out of it and I had to wait and see if Mainecare would pick up the slack. Months passed and I got sicker and now I can hardly eat 600 calories a day. I am the sickest I have ever been FROM AN ENTIRELY PREVENTABLE CONDITION thanks to MaineGeneral medical center and United healthcare.
Allison Peterson
1 month ago on Google
5
I honestly can say my treatment was definitely above and beyond! I am truly thankful and overly impressed with the 5 star treatment I received from EVERYONE! My surgery team (Although it was a challenging and complecated surgery Dr Bouchard and his team worked tirelessly to save my life!) The nursing staff.. IMPECCABLE! (very kind, caring, compassionate, and treated me and my husband as if we were the only ones there!) And even the cafeteria staff and food was AMAZING! Very patient on the phone, food recieved when promised, and it was really delicious! (Felt as though we were at a restaurant) My follow up appoints at Dr Bouchard's office were meet with the exact same service! We traveled 45 minutes and it was the BEST decision we could have made! Thank you so much!!
Gillian Barnes
1 month ago on Google
1
Why can t we rate in the negatives? This place doesn t even deserve one star.It has been 2.5 years since I had my baby at MGMC Augusta and I am still traumatized by flashbacks of the horrendous time. They must ve just done an update of their medical records system as I was alerted today that I had new clinical items in my profile. All of them were from that series of days.I don t want to get into the finer details, but the medical staff there caused rampant anxiety for me and my husband, sent in multiple people to talk to us about the anxiety they were causing (none of which knew how to listen or interpret words), and generally made the birth of our child into a nightmare. I reported one of their incompetent case workers to a supervisor after returning home and even they agreed the assessment listed in my profile was ill-informed and inaccurate.The one exception was Dr. Romeo Lucas who physically delivered my baby.Future mothers, run. I have since moved away and wish desperately that I could erase this experience
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.6 / 10

Location

Accepted Insurance

MaineGeneral Health works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

MaineCare

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Addiction Treatments

Levels of Care

medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.
inpatient iconInpatient
MaineGeneral Residential Services provides high-quality extended care for individuals with chronic addiction to substances who need long-term, supervised residential substance use disorder treatment. Their program is offered at two locations - Augusta and Sidney - for individuals who have had long-term difficulty with substance use disorder issues and also may need support with a mental health diagnosis.
24-hour icon24-Hour Clinical Care
At certain points in the recovery process, it's important to have support available 24/7. 24-hour clinical care offers a safe environment in which to recover from drug or alcohol addiction in peace, knowing medical detox and other treatment will happen with professionals on hand.
intensive-outpatient iconIntensive Outpatient
MaineGeneral provides intensive outpatient care for adults with mental health issues. Clients attend group therapy and education sessions four hours per day, four to five days per week. Clients are usually in the program for four to six weeks. These programs are ideal for people just discharged from inpatient programs or in some cases, as an alternative to inpatient treatment. MaineGeneral provides intensive outpatient care for adults with substance abuse and mental health issues.
outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Maine is the process of helping someone learn how to live without the use of substances. Professional staff provide treatment to address the various issues of addiction. Methods often involve medication, counseling, and evidence-based therapies.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

ECT is a form of treatment in which controlled electric currents are passed through the brain, sometimes causing short seizures. Treatments are done under general anesthesia. ECT appears to change brain chemistry for the better, and has been shown to provide fast and sometimes dramatic improvements in severe mental health conditions that can exist alongside addiction, including depression, bipolar disorder, psychosis, and suicidality. ECT is also often used by those who prefer it to taking medication.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (207) 626-1000
Building icon

35 Medical Center Parkway
3 South
Augusta, ME 04330

Fact checked and written by:
Mariah Bourne, M.A.
Edited by:
Anna Spooner

Reviews of MaineGeneral Health

2.64/5 (63 reviews)
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Reviews

1

Terrible hospital... They have among the worst CNA's working for them. Mandy is one of them... They are messed up a lot in privacy policy concerns. They don't care where your information goes and who gets a hold of it. Beware if you want your mental health records secure.. D ... Read More

Reviewed on 4/4/2019
2.5

The service is of the most mediocre things on this planet earth, the people in charge of the emergency room are always busy and do not act fast IF THEY ARE IN THE EMERGENCY ROOM IT IS NEEDED TO BE QUICK BECAUSE THEY ARE EMERGENCIES !!!! I would not go for anything in the wor ... Read More

Reviewed on 3/14/2019
1

I took my daughter to a walk in clinic for a high fever and severe neck pain,she is only 12yo.They told me to go straight to the E.R.We went and right off the bat we felt discrimination,as soon as the receptionist asked what our insurance was (mainecare) she Instantly change ... Read More

Reviewed on 11/10/2017
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.7 (60 reviews)
Mia Dawbin
2 weeks ago
1

It d be nice if their doctors could agree on what department I m supposed to go see. The ER sends me home with pain pills that hardly work, and my GI Referral came back as not the right department, and they didn t have time to get me in anyway . Vascular surgery has said they can t really do anything for me and referred me back to GI or to be admitted. No one seems willing to admit me, and I just end back up in the ER. Surely there s got to be a better way.EDIT: Just got further imaging done at CMMC. They sent me back to vascular surgery. I will make sure to see CMMC's vascular surgery dept. My symptoms always seem to be dismissed or the responsibility of someone else's dept when I end up at MaineGeneral.I suppose I don't mind revealing my hippa protected information to adequately describe how terrible my experiences have been. I have SMA syndrome, a rare condition where my arteries are compressing part of my small intestine. It is fatal in up to 1/3 diagnosed cases. I have lost so much weight (40 pounds from my body's naturally healthy weight) that I can hardly eat anymore from my lack of appetite.Food insecurity (as I'm sure many in the area are familiar with) caused me to get stuck in a snake-eating-tail loop that leaves me starving to death with nothing I can do about it. I showed up by ambulance to their emergency department around noon one day following an entire night of no sleep due to my pain levels. At the time I called the ambulance, I was in the most excruciating pain of my life. When I saw a doctor (admittedly sooner than expected given Maine er wait times), I was forced out within two hours because I was able to fall asleep. I left hardly conscious, unaware of what was going on, in pain. I was given Tylenol and an antacid/anxiety medication. Ridiculous. Thanks to their unempathetic ER and Vascular department doctors (who both seemed to imply this wasnt much of a real dx - the words "normal anatomy" were used at my appointment) I am still waiting on the same surgery CMMC suggested I might need October 12th.At my appointment with Stucky from vascular, I expressed the suicidal ideation I have been battling due to excruciating round the clock pain for about two months straight. He said GI should admit me and tried to convince them. They said no. He told me he could admit me and "be my babysitter" but that we wouldn't really make any progress at making me less sick. Because I am still waiting on the same godforsaken surgery I have realistically needed since this summer (UHC's physical exam providing NP was very concerned about my malnutrition at that appointment) I live in fear that I could die before I see the right kind of doctor. UHC was told by the NP to approve supplemental nutrition drinks to help me gain weight. They delay, deny, defended their way out of it and I had to wait and see if Mainecare would pick up the slack. Months passed and I got sicker and now I can hardly eat 600 calories a day. I am the sickest I have ever been FROM AN ENTIRELY PREVENTABLE CONDITION thanks to MaineGeneral medical center and United healthcare.

Allison Peterson
1 month ago
5

I honestly can say my treatment was definitely above and beyond! I am truly thankful and overly impressed with the 5 star treatment I received from EVERYONE! My surgery team (Although it was a challenging and complecated surgery Dr Bouchard and his team worked tirelessly to save my life!) The nursing staff.. IMPECCABLE! (very kind, caring, compassionate, and treated me and my husband as if we were the only ones there!) And even the cafeteria staff and food was AMAZING! Very patient on the phone, food recieved when promised, and it was really delicious! (Felt as though we were at a restaurant) My follow up appoints at Dr Bouchard's office were meet with the exact same service! We traveled 45 minutes and it was the BEST decision we could have made! Thank you so much!!

Gillian Barnes
1 month ago
1

Why can t we rate in the negatives? This place doesn t even deserve one star.It has been 2.5 years since I had my baby at MGMC Augusta and I am still traumatized by flashbacks of the horrendous time. They must ve just done an update of their medical records system as I was alerted today that I had new clinical items in my profile. All of them were from that series of days.I don t want to get into the finer details, but the medical staff there caused rampant anxiety for me and my husband, sent in multiple people to talk to us about the anxiety they were causing (none of which knew how to listen or interpret words), and generally made the birth of our child into a nightmare. I reported one of their incompetent case workers to a supervisor after returning home and even they agreed the assessment listed in my profile was ill-informed and inaccurate.The one exception was Dr. Romeo Lucas who physically delivered my baby.Future mothers, run. I have since moved away and wish desperately that I could erase this experience

Daniel Hinkley
1 month ago
1

Hank D emergency room receptionist is rude and condescending

Peter Coltart
2 months ago
5

"NOT DIE TO BE"

cheyenne macinnes
3 months ago
1

I just want to come on here and say WoW! You call your self s a hospital but you don t do anything to help your patients. My Little brother was there to seek help for mental health issues and all they did was set him in the hallway didn t feed him didn t check his vitals. Didn t give him any medicine. Didn t do anything you guys just set him in the middle of the hallway at 1:30 just so he can go to sleep and come home the next morning. He clearly needed to be at the hospital yesterday so I don t know why none of you nurses doctors assistance couldn t help my little brother that s a bit ridiculous you guys are a Maine general hospital hospital to do your jobs this is so wrong and unprofessional When somebody comes in with a sheriff for mental health issues, wouldn t you expect for a nurse or doctor to check on that person with mental health issues to see if they re OK see if they want water or food or anything but no, no one checked on him at all, you guys are the worst hospitals you guys are the worst yall didn t do anything to help him. No food no water no meds NO NOTHING. I m very disappointed in this So called Hospital you guys are supposed to help people and you guys are supposed to support and protect what happen? This is Not ok. You y all gotta do your jobs better bc this is absolutely ridiculous behavior for no body not even a damn Nurse or even a doctor to go see if My brother was ok. Poor VERY POOR SUPPORT! Just absolutely pathetic behavior. And absolutely against the law to refuse to help somebody in need you guys are the worst hospital hate to say it, but I don t hate to say it at the same time you guys suck.

Warren Verdeck
3 months ago
5

Perhaps I was just lucky but I was able to get an urgent ultrasound done on my leg to rule out a blood clot within 45 minutes of my referral. The sonography, Marlena Rosaez , was very professional and thorough. I was very impressed.

Christian McPherson
3 months ago
1

I have been in the er since 5pm and it's now 1:30 am with no doctors in sight. most of us have been here 6+ hours without being seen. there are only 6 patients in the waiting room. I'm returning because they couldn't do their job the right way the first time amd now I suffer. The government should take away funding for this hospital since clearly they don't take care of patients.

Marie Turgeon
3 months ago
1

Horrible hospital. My brother in law was set to die of an infection and almost considered at home hospice care due to his outcome per augusta Maine general. Once sent to another facility, things turned around quickly. He was cured of said infection and told he was far from end of life. Trust me, this is just half of my story. The surgery he endured was horrible also, and shouldn't have happened BUT the doctor continued on anyhow without stopping to consult the patient or his family, which lead to my brother in laws bad infection/need for a secondary surgery that was ultimately unsuccessful. He is still fighting for his life, but thankfully has better care/outcome due to another facility's help. Please consider another hospital if you value your life. Trust me it's worth the travel, even if to Lewiston. I will NEVER go to this hospital, and have lost all faith in their ability to care for the public. I would give 0 stars if I could, but they make me give one to post a review. They should be ashamed with the care provided to the public.

Nicole Breton
3 months ago
1

This one star is for the Labs. They drew my blood, for some hormone tests as part of a fertility treatment program and then they left my blood on the counter over night/weekend. So now I ve lost 4 days in my cycle, I have to reschedule my week to try, and get to a different lab because I can no longer trust this one. Not to mention you gave my husband a cup for a semen analysis, over two hours after you supposedly stop processing samples? What the hell is going on here? Absolutely disgusted. Thanks for wasting our time.

Anonymous Anonymous
3 months ago
5

Mason True
3 months ago
1

currently sitting in the er and have been for 2 and a half hours. They are taking people who got here an hour after us before they get to us.

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