Lowell Community Health Center

161 Jackson Street Lowell, MA 01854
Outpatient
Lowell Community Health Center MA 1854

About Lowell Community Health Center

The Health Center in Lowell, Massachusetts has been providing primary health, dental, eye care and other specialty services since 1970. They have a behavioral health program for people of all ages. This clinic provides treatment and care for anyone dealing with addiction and/or mental health concerns.

The team of mental health professionals is multicultural and bilingual which lets them serve the diverse Lowell population. They will work with you to create a custom treatment plan based on your needs and long-term goals. Mental health drug therapy is available if needed. The Health Center never turns anyone away if they can’t pay.

To get treated for behavioral health issues, you’ll need to make an appointment. They use an online system called MyChart to book, change and review appointments. It’s easy and straightforward to use. You click a link to follow the instructions to get an activation link. I like that if you need help, they do provide a phone number you can use to get in touch with someone.

Latest Reviews

Tereza Chorizo Santell
3 weeks ago on Google
5
The Lowell community health center eye care center. are the best I swear. They got some real nice glasses to pick from n the people there are very nice,respectful,always happy n they speak to u with so much attention to what ur problem or issue is. I wouldn t change them for nuttin im telling yall. Me n my husbands glasses got there real quick sooner than they said they would be there. Try them if u want to. U won t regret going there. Thank u CHC EYE CARE CENTER. the bom n best GOD BLESS THEM ALL VERY GREAT PEOPLE UP IN THERE
Gerard Hight
4 weeks ago on Google
1
This place will kill you , they do not take there patients medical needs seriously.
Delaney C
1 month ago on Google
1
My experience here in the past has been overall bad. From a doctor telling me to throw soda off my balcony to quit drinking it (I don't drink soda) to another ignoring all my chronic health issues and telling me my joint pain is due to depression, to overhearing the podiatrist loudly insult another patient and then touch me in a way that made me uncomfortable, and never even look at my feet or measure my legs but then noting issues in my chart he never mentioned to me. He also recommended very expensive shoes and when I couldn't afford them he said I was refusing to help myself and they "Aren't that much money."My experience with the OB department has been mostly good, though at one appointment I specifically asked to see a woman and they tried to pressure me into having a male doctor. When I refused they finally figured it out and had a woman perform the procedure I was there for.I haven't been there for years so I called two weeks ago, they aren't taking new general medicine patients and advise you just keep calling weekly to check if they are. I was also told OB would call me that same day to make an appointment and two weeks later still no call. Looks like their issues aren't any better these days.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.4 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
aftercare iconAftercare Support
Rehab aftercare programs offer customized, wraparound support for clients in the maintenance phase of recovery. Many clients enroll in drug rehab immediately after completing intensive inpatient or residential care. Services encompass outpatient treatment but often extend long beyond the completion of a formal recovery program and typically include a variety of medical, mental health, and social service programs. Peer coaching, relapse prevention, 12 step program induction, and related services are commonly available.
12-step icon12-Step
Recovery models based on 12 step programs feature extensive peer coaching and emphasize personal growth as a key to sustained sobriety. Regular attendance at 12 step meetings, which are anonymous, free, and available daily, is expected. The 12 steps of recovery are based on spiritual principles and support participants in addressing the root causes of their disease, accept responsibility for their choices, and accept that which is beyond their control. Self-selected sponsors provide one-one-mentoring.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.
military-program thumbnail image
Military Program
Serving in the military is both mentally and physically challenging, and can result in trauma that persists even after combat ends. Military programs are tailored to the specific and often complex needs of active duty personnel, veterans, and military families. Clients often access these programs through the U.S. Department of Veterans Affairs (VA).

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Four principles are key to motivational interviewing in Massachusetts. First, the therapist offers empathy for the client's feelings and experiences. Second, they encourage the client to believe in themselves and their ability to change. Third, the therapist refrains from imposing their own viewpoints. Lastly, the therapist helps the client identify discrepancies in their circumstances and future goals.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Contact Information

Phone icon (978) 937-9700
Building icon

161 Jackson Street
Lowell, MA 01854

Fact checked and written by:
Mari Mendoza, BS
Edited by:
Anna Spooner

Reviews of Lowell Community Health Center

2.4/5 (254 reviews)
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Reviews

2

Some of the people don't take you seriously, and they make you feel like you have a problem, which basically you do, but the staff could be more understanding. I wouldn't recommend it because in my personal experience it wasn't that great.

Reviewed on 12/26/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.4 (253 reviews)
Prach Ponleur
3 weeks ago
1

Raquel Pereira
3 weeks ago
5

Tereza Chorizo Santell
3 weeks ago
5

The Lowell community health center eye care center. are the best I swear. They got some real nice glasses to pick from n the people there are very nice,respectful,always happy n they speak to u with so much attention to what ur problem or issue is. I wouldn t change them for nuttin im telling yall. Me n my husbands glasses got there real quick sooner than they said they would be there. Try them if u want to. U won t regret going there. Thank u CHC EYE CARE CENTER. the bom n best GOD BLESS THEM ALL VERY GREAT PEOPLE UP IN THERE

Gerard Hight
4 weeks ago
1

This place will kill you , they do not take there patients medical needs seriously.

Alyne Mateus
4 weeks ago
5

Delaney C
1 month ago
1

My experience here in the past has been overall bad. From a doctor telling me to throw soda off my balcony to quit drinking it (I don't drink soda) to another ignoring all my chronic health issues and telling me my joint pain is due to depression, to overhearing the podiatrist loudly insult another patient and then touch me in a way that made me uncomfortable, and never even look at my feet or measure my legs but then noting issues in my chart he never mentioned to me. He also recommended very expensive shoes and when I couldn't afford them he said I was refusing to help myself and they "Aren't that much money."My experience with the OB department has been mostly good, though at one appointment I specifically asked to see a woman and they tried to pressure me into having a male doctor. When I refused they finally figured it out and had a woman perform the procedure I was there for.I haven't been there for years so I called two weeks ago, they aren't taking new general medicine patients and advise you just keep calling weekly to check if they are. I was also told OB would call me that same day to make an appointment and two weeks later still no call. Looks like their issues aren't any better these days.

Sopheap Lomax
1 month ago
1

If I could give it a 0 I would. I ve been coming here since 2006 when I had only 1 child. It was Metta Health Center. I loved it then, but since the merge it s been downhill. I ve stayed mostly because of the providers. Myself and my husband left when our NP s left. My 3 younger ones gave Melanie West has a NP and now she s leaving and so are we. The front desk staff in pediatrics are more concerned with chatting and playing with toys than doing their jobs. I understand the job can be stressful however if a patient is checking in and your playing with a toy that makes loud noises to the point the parent is repeating the patients names and date of births multiple times it s a problem. Long hold times when calling in, excuses about still learning EPIC be for real. You ve had EPIC since 2023. Non clinical staff need to be retrained. If I m calling at 10:02 AM for a sick visit for my child, how in the world are your sick visits done for the day? The day just started at 8 or 830 for y all. Forcing us to go to your UC. I m happy Melanie West for another practice. She s a great asset. Your staff will be the reason people transfer out.

Norkis Maisonet
1 month ago
1

everything at this clinic sucks starting from the pharmacy to the drs. only good drs are dr dave and lukman. other than that everything sucks. it takes the pharmacy 4hrs to give you a gel lol like please

Jennifer Chau
1 month ago
5

I couldn t recommend this place enough. Ive never had such an easy experience at the doctor s office. When you come in someone greets you and directs you to the correct department. When you go to the correct room - you can check in via Mychart and it allows you to skip any line. After I check in they always call me within the next 10 minutes (this is my 4th time here and its the same everytime. All the nurses and doctors are so kind and helpful and they are all skilled in mychart. I can view everything and pay my bills on there as well or even message my pcp.

Motivation Creole
1 month ago
1

Please stop taking patients' vitals and having them go back to the waiting area. Some patients are unable to handle that back-and-forth. When you're rooming patients, call them in all at once. We need to streamline the process to save time and ensure efficiency.

Ted Bayly
2 months ago
1

Profit motivated

Samantha Sidney
2 months ago
1

People don't know how to answer phones

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