Lifeline Connections Vancouver VA Campus Office

1601 E. Fourth Plain Blvd.
Bldg #17
Vancouver, WA 98661

Lifeline Connections

About Lifeline Connections Vancouver VA Campus Office

Lifeline Connections- Vancouver is a substance use disorder treatment center and dual diagnosis treatment center located in Vancouver, Oregon. They use evidence based addiction treatment approaches and therapeutic interventions that target the whole person mind, body, and spirit.

Lifeline Connections- Vancouver offers residential treatment services for men, outpatient treatment, and dual diagnosis treatment.

Lifeline Connections- Vancouver location provides men’s residential treatment. This program is for those who need a high level of support with 24 hour staffing at the beginning phase of recovery. This program serves 44 men at a time and allows them to stay up to 90 days to increase their chance of success and reduce the likelihood of relapse upon leaving treatment. Individual therapy, group therapy, and educational classes are provided.

Recovery residence provides gender specific living accommodations for those in recovery from substance use disorder. The housing is based on a month to month lease at an affordable rate to assist as many people as possible. Management of the environment is conducted by a house lead who is overseen by Lifeline Connections staff.

The outpatient programming at Lifeline Connections is for those who do not need the highly structured environment of inpatient treatment. The services provided during outpatient are individual therapy, group therapy, and educational classes on addiction and recovery. Medications may be managed for those who need them, and trauma support may also be offered. The goal is to continue to move toward a life of recovery and a suitable aftercare treatment plan that allows for reintegration back into society.

Dual Diagnosis, often referred to as having co-occurring disorders, is when two or more mental health concerns present themselves simultaneously. It is very common for those who struggle with addiction to also have an underlying mental health concern such as anxiety, depression, or a diagnosable psychiatric disorder. Without proper treatment of the mental health issue at hand, getting and staying sober can be difficult. By treating both the substance use disorder and the mental health needs concurrently, a greater chance for long term sobriety is achieved.

Latest Reviews

Jeremy & Alice Lee
4 weeks ago on Google
5
This place is amazing stuff are always helpful friendly amazing people they actually take their time and care about you will work with you on anything that you need
Response from the owner3 weeks ago
Thank you for the five-star review! Our staff always appreciate hearing positive feedback on the work they perform every day. We are grateful for you taking the time to express your appreciation.
Kaylynn Fellers
1 month ago on Google
1
I would never want anyone that I love to go here they cook never changes his gloves at all my mom said that the food tasted gross my mom never eats when he s the cook my moms bed is broken and she has to sleep on the top bunk and my brothers want to sleep with my mom but they can t because she s on the top bunk he s almost lost it with some of the RAs my mom had to be quarantined for almost three weeks because my brothers got strep throat and they where on meds every time I try to call my mom there either snappy or they say that they will leave a message for her but they never do I have to call more then once just to get ahold of my mom I don t like the way they are treating my mom I hate how she has phone time now it s annoying I understand that some people messed it up but that shouldn t be for everyone my mom gets miss treated by someone of the workers and when my mom was first in there I could go in there and see here but now all of a sudden I can t visit her when I could go inside with my brother before she got them and some of the workers will yess at my brothers even though my mom is watching them and it s annoying on how my mom had to put my brothers name on all of there toys so no one would steal them my moms pens where already stolen and they where all of a sudden in my mom s friends room after they cleaned it and didn t find them anywhere at all I would never bring any of my love one here if I wanted them to get fix I would rather have them come to my house so they can be clean off drugs or what ever is wrong with them I would never put any of my family thew this
Response from the owner3 weeks ago
Kaylynn, we take pride in offering the best possible care and want all patients to feel comfortable and confident in their choice of treatment services. Each program is overseen by a program director who manages the daily operations, along with our quality assurance team. Please have your mom contact the Program Director, who will help her address any concerns.
Eric L Rivera
1 month ago on Google
5
Nobody does it as well as this detox place. They have been there to help me a few times and have never judged or not helped me. I could name several employees that need to be recognized but I will respect their privacy. Thank you lifeline detox for going above and beyond for all the clients and I can tell that you treat everyone the same; Best place for anyone's loved ones who are looking for help hands down.
Response from the owner3 weeks ago
Thank you for the 5 star review! We are honored you chose us to assist you in your journey to wellness!

Location

Accepted Insurance

Lifeline Connections Vancouver VA Campus Office works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient treatment includes individual and group therapy sessions; the intensity of sessions depends on the individual’s needs from weekly to monthly meetings. Individuals who have completed our inpatient programs are encouraged to continue treatment in an outpatient setting. During sessions patients are educated on relapse prevention and coping skills amongst many other tools to help adjust and continue a substance free lifestyle. The goal of this program is to help patients achieve and maintain sobriety, and reintegrate into their communities
inpatient iconInpatient
Lifeline Connections residential program provides an intimate setting for substance use treatment. Individuals are able to focus solely on their treatment and recovery as they live on site. They will work with their counselor one-on-one and in group sessions.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
aftercare iconAftercare Support
Rehab aftercare programs support clients as they focus on maintaining their sobriety after intensive (often inpatient) treatment. These programs adhere to a model of life-long recovery, addressing addiction disease as a chronic, relapsing condition. Rehab aftercare services vary widely based on the specific and evolving needs of the client, but often include peer coaching, relapse prevention support, and 12 step program induction. Clients, case managers, and care teams typically collaborate on long-term care plans.
12-step icon12-Step
12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).
sober-living iconSober Living Homes
Sober Living Houses (SLHs), aka sober homes or halfway houses, are safe, substance-free, supportive living facilities for those recovering from substance abuse. Ideal for those who've just been through inpatient or outpatient treatment, SLHs are supervised environments with rules that support sobriety, such as curfews, shared chores, and therapeutic meetings. Residents are also often trained on life skills and coping skills to make it easier to transition into society. SLHs also provide a strong sense of community that can lead to the kind of deep and lasting connections with other sober individuals that supports a new, healthy lifestyle.
heart-hands iconIntervention Services
Intervention services helps family or friends of addicts stage an intervention, which is a meeting in which loved ones share their concerns and attempt to get an addict into treatment. Professional intervention specialists can help loved ones organize, gather, and communicate with an addict. They can guide intervention participants in describing the damage the addict's behavior is causing and that outside help is necessary to address the addiction. The ideal outcome of an intervention is for the addict to go to rehab and get the help they need.
partial-hospitalization iconPartial Hospitalization Program
With a partial hospitalization program (PHP), individuals can receive intensive rehab with the ability to return home each day. PHP treatment is often an alternative to inpatient hospitalization or a step-down option. PHP treatment typically requires at least 20 hours per week for approximately 90 days. Common components of PHP treatment plans include relapse prevention, medication management, and behavioral therapy services. Insurance coverage for PHP treatment is typically available, though coverage specifics depend on your insurance provider.
medically-assisted-detox iconMedically Assisted Detox
Lifeline Connections provides medically-assisted detoxification and substance use treatment to help patients attain mental and physical stability without harmful side effects. The facility provides caring compassion and is dedicated to helping patients reach their goal of sobriety and freedom from drugs and alcohol.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Effective drug rehab in Washington integrates care for the whole person, offering comprehensive solutions to addiction. Treatment methods address mental, physical, and relational aspects of substance abuse.

Lifeline Connections provides mental health outpatient treatment to those with a mental health condition or a co-occurring disorder, mental health and substance use disorder. They work with clients every step of the way to help them discover and build their own strengths. Lifeline Connections is one of the few mental health outpatient centers capable of treating co-occurring substance use and mental health disorders. With locations throughout the Pacific Northwest, their holistic approach helps individuals with a dual diagnosis achieve balance and stability in their lives.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

teen-program thumbnail image
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
child-program thumbnail image
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
hearing-impaired-program thumbnail image
Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Dialectical behavior therapy (DBT) is a highly structured form of therapy that teaches skills to help participants change negative thoughts and behaviors. Applying a philosophy of acceptance and change, you'll learn and practice these skills to break unhealthy patterns and establish healthy ones.

equine-therapy iconEquine Therapy

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Clinicians who apply motivational interviewing techniques engage with their clients as equal partners. This method avoids warnings and confrontation and instead allows clients to analyze their situation and explore their options. This technique is often used when the client feels unsure about their ability or desire to change.

The goal of trauma therapy is to help you heal from the aftereffects of a traumatic experience. Your therapist will provide you with a safe and supportive space to process these trauma memories and develop better coping strategies that enhance your emotional resilience.

Couples therapy can help a couple navigate their differences. By learning powerful interpersonal skills in therapy, the couple can work together to overcome challenges and change the direction of their relationship.

eye-movement iconEye Movement Desensitization And Reprocessing

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Recreational therapy is a dynamic approach to drug and alcohol addiction treatments that integrates activities like gardening, music therapy, and sports. These activities give you a therapeutic outlet for your emotions and help you to reduce your stress levels. This protects your physical and mental health and helps you develop new skills that foster a sober lifestyle.

Amenities

  • basketball iconBasketball Court
  • recreation iconRecreation Room
  • weight iconGym
  • spa2 iconYoga Studio
  • luxury iconLuxury Accommodations
  • wifi iconWifi
  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms
  • hiking iconHiking
  • mountain iconMountain Views
  • hiking-poles iconWalking Trails

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes
Accreditation Number: 269427

Contact Information

Phone icon (360) 397-8246
Building icon

1601 E. Fourth Plain Blvd.
Bldg #17
Vancouver, WA 98661

Fact checked and written by:
Kerry Nenn, BSW
Edited by:
Quentin Blount

Reviews of Lifeline Connections Vancouver VA Campus Office

3.4/5 (118 reviews)
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Reviews

Overall Experience
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Google Reviews

3.4 (118 reviews)
Jeremy & Alice Lee
4 weeks ago
5

This place is amazing stuff are always helpful friendly amazing people they actually take their time and care about you will work with you on anything that you need

Response from the owner3 weeks ago
Thank you for the five-star review! Our staff always appreciate hearing positive feedback on the work they perform every day. We are grateful for you taking the time to express your appreciation.
Kaylynn Fellers
1 month ago
1

I would never want anyone that I love to go here they cook never changes his gloves at all my mom said that the food tasted gross my mom never eats when he s the cook my moms bed is broken and she has to sleep on the top bunk and my brothers want to sleep with my mom but they can t because she s on the top bunk he s almost lost it with some of the RAs my mom had to be quarantined for almost three weeks because my brothers got strep throat and they where on meds every time I try to call my mom there either snappy or they say that they will leave a message for her but they never do I have to call more then once just to get ahold of my mom I don t like the way they are treating my mom I hate how she has phone time now it s annoying I understand that some people messed it up but that shouldn t be for everyone my mom gets miss treated by someone of the workers and when my mom was first in there I could go in there and see here but now all of a sudden I can t visit her when I could go inside with my brother before she got them and some of the workers will yess at my brothers even though my mom is watching them and it s annoying on how my mom had to put my brothers name on all of there toys so no one would steal them my moms pens where already stolen and they where all of a sudden in my mom s friends room after they cleaned it and didn t find them anywhere at all I would never bring any of my love one here if I wanted them to get fix I would rather have them come to my house so they can be clean off drugs or what ever is wrong with them I would never put any of my family thew this

Response from the owner1 month ago
Kaylynn, we take pride in offering the best possible care and want all patients to feel comfortable and confident in their choice of treatment services. Each program is overseen by a program director who manages the daily operations, along with our quality assurance team. Please have your mom contact the Program Director, who will help her address any concerns.
Eric L Rivera
1 month ago
5

Nobody does it as well as this detox place. They have been there to help me a few times and have never judged or not helped me. I could name several employees that need to be recognized but I will respect their privacy. Thank you lifeline detox for going above and beyond for all the clients and I can tell that you treat everyone the same; Best place for anyone's loved ones who are looking for help hands down.

Response from the owner1 month ago
Thank you for the 5 star review! We are honored you chose us to assist you in your journey to wellness!
Spencer Dickinson
1 month ago
1

My pregnant girlfriend is there right now with my two little girls. Ages 1 and 3. My little girls get treated horrible by staff and my 3 year old got her finger crushed in a door and refused to take her to hospital. My girlfriend had to call her attorney toget some one to get her to hospital. Eight hrs later. Tip of her finger was crushed and finger nail was ripped off. And no report was made. I'm sues thecrap out of life line. They keep taking servises away from. My girls. Five hundred a night for beds there a not focusing on treatment. She needs help not tircher. My kids are not safe there and need help getting them out before there treated more awfully for any longer or hurt more. Cps has a case started for naglect my family is not safe there

Response from the owner2 months ago
Dear Mr. Dickinson, Our top priority is to provide a safe and secure environment that offers hope, help, and healing for everyone. Despite our best efforts, accidents can occur. In such cases, we are dedicated to following strict policies and procedures to ensure the health and safety of all individuals involved. We are committed to collaborating with our community partners to deliver high-quality services aimed at improving lives and strengthening our community.
Tyler Miklos
3 months ago
1

Graduate people from treatment who are actively still abusing. Garbage.

Response from the owner3 months ago
Our programs and curriculum are based on proven treatment methods that have been shown to lead to successful outcomes when followed as intended. As a CARF-accredited service provider, we have been acknowledged for delivering top-quality services. We take this recognition seriously, and our programs, staff, and organization are constantly reviewed and improved to ensure high quality. While our staff does their best to support individuals in their recovery journey, it is also the individual's responsibility to choose a substance-free life by applying the tools taught during treatment.
GG Heidmann
4 months ago
1

If I could list no stars I would! I'm gonna start out by saying I understand that this job is pretty thankless however the way that my nephew was treated during intake was disheartening, disrespectful and downright illegal! It is against the law and a violation of an individual's HIPAA to be asking such sensitive, provocative and humiliating questions in front of other people, they deserve better!! You may consider just giving out a handout with the questions that you ask or opening a room or making a privacy barrier or line. I was very livid that the woman was standing right in front of three other people asking my nephew the questions that she did!!!! What if he was ashamed, what if he did get triggered by people; not only is it unsafe but it's so damn inappropriate what she did! After waiting outside the door for 30 MINUTES before someone came to offer help and being humiliated, his information was taken down and after 2 1/2 hours was then taken again and turned away 3 1/2 hours later due to expired insurance that was valid and active on the app he showed right to her!! The VA would be very upset to know the way y'all are running business regarding HIPAA in that building!!! Your hours may be long or you may be short staffed, perhaps you might consider getting more staff because I'm sure that the program is probably getting tax breaks or federal funds. To an addict who is getting ready to go through withdrawals 3 1/2 hours to get into your facility is absolutely unsatisfactory and inconsiderate!!!! I will be addressing this higher.

Response from the owner4 months ago
Thank you for bringing this issue to our attention. We hold ourselves to a high standard when it comes to patient confidentiality and the care we provide our patients. We would like to talk to you to understand your experience and to ensure that this does not happen again. If you agree, our Quality Assurance Specialist will contact you directly, or you can reach them at (360) 605-3105. Our formal policy for incidents like these can be found on our website at https://lifelineconnections.org/feedback/. Your feedback is important to us and will help us improve our practices. Patient input is highly valued at Lifeline Connection.
rebecca Wendel
5 months ago
1

Linda Pierre Paul was my prescriber. She just started yelling at me over Zoom, she then called on my cell twice after meeting was over.She couldn't get her video to work and they kicked me out from the program. No referral, no taper of meds. Zero support. Her yelling and lecturing caused me to seizure for about 2 hrs. I do have sound sensitivity. I've never known anything as awful and unprofessional as Chad Hay and her. I truthfully needed my meds and I am not responsible for her IT Tech problems. Thank you for listening

Response from the owner5 months ago
Dear Rebecca, We understand that your recent experience has been frustrating and frightening. IT problems can certainly interfere with the high standards of patient care that we are committed to providing at Lifeline Connections. We take reports like yours very seriously and would like to speak with you to gather more information about this incident. You can provide formal feedback by visiting our website at https://lifelineconnections.org/feedback/, or if you prefer, we can reach out to you. Please email your contact information to info@lifelineconnections.org or call 360-397-8246 ext. 30477. We hope to address your concerns and wish you well in finding treatment services that meet your needs.
Mia Mohr McCulley
6 months ago
5

This place changed my life. Specifically the detox, and PPW program. Staff is amazing, the support is amazing. I m so grateful for the information I learned there and continue to use in my daily life. If you wanna change your life, you re ready for sobriety, you have children under 5 or are pregnant, or even if you just want to go by yourself, this can be your sanctuary.

Response from the owner6 months ago
Thank you so much for the incredible five-star review! Our staff is always inspired by receiving appreciation from those they work hard to provide hope, help, and healing for. It is truly heartening to know that you are continuing to use tools that you learned while in our care. We wish you all the very best in your journey towards wellness!
marriah smith (bbyowls)
6 months ago
1

EDIT TO ADD: my partner was finally admitted to detox. We spoke to multiple people on the phone and they stated that he would be able to bring a handheld game that doesn t connect to WiFi or a computer. When he got there they took them away saying no one would have approved that, when I heard them say otherwise. They said that he would allow him to have visitation once in residential, then said that he could not. The girls who work in detox are some of the most unprofessional, rude people I have had to deal with. I work in social services and I do not think I have encountered worse bedside manner. When I requested to speak with the manager/director of the detox program I was told very rudely by Felicia I m not giving you her personal number! When I did not ask for her personal number, just her work number/extension. Felicia was probably the worst one that I dealt with. I would NEVER recommend this place to anyone. They will tell you one thing and then someone else will tell you different. There is clearly no communication between the employees. I m not sure how people with such horrible attitudes towards people in recovery/trying to recover are allowed to work with vulnerable people. I hope that there is some training and coaching for these ladies. Especially Felicia.This place had taken over 2 months now to try to get my partner in. He called daily, went in daily for 5 days until they gave him an appointment to come back. He went in and they made him get ANOTHER appointment for an assessment. After the assessment he was told that he would be contacted in 5-7 business days. No one contacted us. He called them and was rudely given another run around. He finally got ahold of the guy who did his assessment who told him he has to call admissions/intake again to get an appointment for a bed . We have both have continued to call daily and leave messages. Only to have no return call. Both of us are beyond upset, frustrated, and starting to lose hope. As someone who works in humane services, this is disgusting. Most people on active addiction would have given up by now, or OD d. Lifeline Connections should be ashamed of themselves for failing to help those who REALLY want and need the help. America has a major crisis with the opioid epidemic. The failure of the medical and mental health treatment centers are disheartening. I really hope someone reaches out to us soon. People trying to get help this desperately deserve a fighting chance.

Silents Ranks
7 months ago
3

I was soooooo excited about impatient treatment but, I get nothing but the run around!! ITS ALWAYS SOMETHING NEW! They pull random files for .?? I don t even remember what for!!! To make sure everything was in order. I go to the office for my assessment and I get sent office to office. Finding out, the FIRST office was the correct one! Staff is really nice! I ll say the UA office needs to know where they re sending people!! I missed the assessment because of them. I m excited about this place and hope everything goes smoothly!! Not months like it has

Response from the owner7 months ago
We apologize for any communication issues among our team members. Our organization is recognized for providing high-quality services as a CARF-accredited service provider. Our staff undergoes rigorous training to ensure exceptional patient care. We are committed to enhancing the patient experience and will continue to improve our training curriculum. Thank you.
Pickle Hoe
7 months ago
1

Response from the owner7 months ago
We are sorry to hear about your experience. To help others avoid a similar situation, please provide us with your feedback by following the link to our website at https://lifelineconnections.org/feedback/.
Fifth
7 months ago
1

Response from the owner7 months ago
We are sorry to hear about your experience. To help others avoid a similar situation, please provide us with your feedback by following the link to our website at https://lifelineconnections.org/feedback/.
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Bothell, WA (425) 485-6541

Northshore Youth and Family Services

Northshore Youth and Family Services is a non-profit organization that provi... read more.
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