LifeCare Family Services

3983 Carothers Parkway, Suite E-2 Franklin, TN 37067
Outpatient

About LifeCare Family Services

LifeCare Family Services, located in Franklin, Tennessee is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment.

Specialty rehab programs at LifeCare Family Services include age-appropriate treatment for teens addressing adolescent-specific issues and age-sensitive addiction treatment considering health and life-stage issues of older adults.

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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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5.6 / 10

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nutrition therapy, aka medical nutrition therapy (MNT), is a way of treating physical, emotional, and medical conditions through diet. Specific dietary plans are designed by professional nutritionists or registered dietitians, and patients follow them in order to positively affect their physical and mental health.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff

Jane Wintz, LISW

President & CEO

Chris Moynihan, LCSW

President, Behavioral Health

Dorothyanna Coffey

Chief Administrative Officer

Mindy Kiser

President & Executive Director

Contact Information

Phone icon (615) 224-1590
Building icon

3983 Carothers Parkway
Suite E-2
Franklin, TN 37067

Reviews of LifeCare Family Services

3.37/5 (23 reviews)
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Reviews

5

LifeCare was amazing for me but beside that it was also amazing for my family, they were able to get over all the bad situations I provoked because of my addiction. I will be eternally grateful with them.

Reviewed on 1/8/2019
Overall Experience
Date Submitted
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Google Reviews

3.3 (22 reviews)
Steve And Erin
2 years ago
1

I ve been gone from the practice for a while but wanted to say when an office gives you a panic attack just trying to get stuff done because they all work from home even after the office opened, it s a joke. Not sure how to pay my bill even still because they don t answer the phone.And no, Omni, before you respond, I don t want to email anyone and unless someone is going to call to take my payment, I don t want a call either.

Duma Davis
3 years ago
1

Have had an unresolved issue that I have been trying to resolve since (July? June?) a while now. Any contact number or extension I have received will either not pick up, or their inbox is full from not answering other calls. It has caused me to have to quit therapy and medication cold turkey. The therapist and psychiatrist I was seeing were absolutely awesome! Would give 5 stars if it weren t for having to handle the sudden lack of care.

Response from the owner3 years ago
Duma, we are so sorry to hear you've had trouble reaching us. We'd like to look into this matter for you. If you would, please reach out to us at OCHcommunications@omnivisions.com so we can learn more and work to resolve any issues. Thank you.
Kaleb Berg
3 years ago
1

Felt attacked for trying to schedule an appointment. I understand it's a stressful time, but to get hostile for no apparent reason is making it hard for me to want to visit or try to get help through this business. I was transferred to a line that wasn't answered, and had a full mailbox. No big deal, I'll call later to try and get an appointment set up. Well, called about an hour later, and was put on with a someone who didn't want to hear it. I tried to explain that I called earlier to no answer, I wasn't trying to be rude but I guess they didn't take what I was saying very well. "I don't know what to tell you sir, I've called back all 24 calls that were missed, and I don't see you", in a quite rude response with scoffing or frustrated laughter. Again, I understand it's a stressful time, and health care work isn't easy by any means, but I don't think it's appropriate to have this attitude towards people looking for help. I may be taking it too hard, but really off putting and not sure if I want to go any further if this is I should expect with trying to seek help with this business. Sorry

Response from the owner3 years ago
Hi Kaleb, we are sorry to you had a bad experience with us. If you would, please contact us at OCHcommunications@omnivisions.com so that a member of our leadership can speak with you. We'd like to learn more from you.
Kaitlyn O'Connor
4 years ago
5

Timothy Moss is absolutely wonderful. He listens and has truly helped me with my diagnosis. I highly recommend him!

steve kersey
4 years ago
1

Place in franklin is absolutely terrible about returning calls. Poor business practice for being there for the patients who need it. Kurts Personally is the worst therapist ive ever been to. I was not impressed. Bad business and poor service

nicole ayule
4 years ago
5

My Son Has Been Seeing Kurt Moss for Over a Year Now! Never have had a problem With Him Or Any Of The Staff!! All Very Friendly!!

Ashley Lovell
5 years ago
5

Ashley the therapist is really nice. I will miss seeing her.

David Tyler
5 years ago
5

The staff is very kind, and provide excellent care.

Jennifer Rodriguez
5 years ago
5

Morgan White
5 years ago
4

D Bailey
5 years ago
5

Polite staff, easy to schedule appointments, caring & empathetic provider. Timothy Moss = A+. We are moving interstate and I'll miss them. Well ran establishment all around. They have several locations for convenience also. Franklin office is a convenient location with ample parking.

Carmen Linnea
5 years ago
1

Been going to the Nashville location for 3 yrs, for therapy and seeing a Physchologist . But my Dr. is booked 3wks out, no cancels when called daily, noting my medication running out in 2 wks. So. 2 wks later!Franklin location next w/ Dr. Kurt Moss. Some off questions asked to me and he recommended a sleep Med for nightmares. (I have narcolepsy). Also said it was a common Med, never heard of in 10 years I ve been diagnosed. He mentioned he d print out info, I decide. Yet got an RX. Well, I didn t ask for it or sound at all interested, but nicely agreed to a info print out .That s not worth my review and not my intention of doing so.This is.Day of my appt, a receptionist was there working but ever since NO ONE has returned to fill that position. Maybe she was a temp or fill in from a diff city? My insurance won t approve my medicine that has now runout without A NURSE to pre-approve it. NO ONE answers the main line for Franklin. Messages DO NOT get returned at all.Nashville, same. Do not waste your time leaving voicemails or messages to the receiptonist.Even Nashville receptionist failed to help in my case after speaking directly to. Anyone who has to email a nurse IN HER OFFICE is bogus...WALK to the nurse and ask a simple question for a pre-authorization. It s that simple. It does not and should not take 2+ full days of me calling on my days off, Walgreens, Franklin, Nashville, to assist myself for Lifecare. That is what employees get paid to do.This is CRAZY and totally unacceptable! I will be switching for sure. My give people the benefit of the doubt first impression is out the window here. Lifecare in general used to be legit, something has happened to prevent that now. P O ed to say the least! How in the heck does a DR office run without customer service, filled job positions, medication refills or common courtesy? As a business owner.... It doesn t!

Response from the owner5 years ago
Hi Carmen, we sincerely apologize for any problems you experienced. A member of our staff will be reaching out to learn more about your experience so that we can resolve any outstanding issues. Please know that we strive to deliver outstanding service to our clients each and every time they connect with us and hope that in the future we can regain your trust and confidence.
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