Lahey Health Behavioral Services – Boston Treatment Center

THEY DONT ANSWER THE PHONE AT ALL!!!!!

Last week attending this facility was my first and last time of entering the place. They make sure your sick and remain sick. The staff from RS s to case management are all understanding and attentive towards the woman clients. One nursing position is unfortunately not the same. Working in an addicts environment should not be a place for her. When it comes to dispensing medication and actually being present at the desk when needed was definitely not a strong suit. That s what more than half the job requires Mind you. She comes in at 7:00am only to get her breakfast ready and be eaten by 7:45am. When asked by the ladies if they can be seen and dosed it s an automatic response of please ladies don t bother me today everyday. When you are on the methadone clinic already, while trying to kick a double habit and are use to being dosed at 6 am, the last thing you want to be told is I ll get to you later I know for me I mentally now feel sick on top of actually feeling sick. I was lucky to be dosed by 10:00am by her. One of the case managers who were amazing worked hard at getting me a direct admittance to a different clinic that my home clinic was unable to transfer me to somehow, with hard work, made it happen. When going into the clinic had been approved for there was no paper work om me and the nurses had called at least 5 times to get it faxed over but it never came. The methadone clinics close early. Just common knowledge. After closing I called again asking what the problem was that caused 4 hours out of my day sitting at a clinic to not even get dosed. The answer I got was I needed to send them a release from the clinic for them to be able to fax my paper work over after it had already been sent last week. Of course this nurse was the same one and incorrect as usual. Since the first day she refused to put me on a protocol because my vitals were toonlow. While using a wrist cuff to check them. Wrist cuffs are far from acturate especially when put on little thin wrists. I went through the detox basically cold turkey but sucked it up and completed anyways. When the arm cuff was used on me by different nurses my vitals were Normal and good enough to have been put on a protocol that would have helped me to not feel like I was seizing out the first two days but even when I told This specific nurse that she told me I didn t have enough symthoms while having all of them. I don t know if she doesn t understand what a methadone clinic is but it s time to learn unless the directors don t care about there nurses having no knowledge what so ever about a key factor of detox. Speaking for myself, methadone is my main recovery and getting back to being stable on it was my goal. She honestly could not tell the nurse or myself that a release was all of a sudden required apparently until after the clinics were closed. I m assuming this is all probably because she s not educated on methadone clinics including there hours of operation. So I was absolutely baffled that the facility has her shifts as morning shifts (literally the only time I had to interact with the nurse during the entire 24 hours) and have her be the one to wake up to. Overall, I wouldn t be dosed till 9, 10 am, she did not care to use the right instruments needed to score me correctly, and used her working hours as her own personal time. Never again will I go back there and I regret not making a grievance when I had the chance. If she can t be caring, thinks all people drug seek, looks down on addicts, doesn t want to deal with the clients, and lacks requirements of a job, it just let s me know where not to go when needing help in that area of my life. Now I have no clinic at the moment, inhad no comfort meds throughout my detox stay, making it harder to walk out the front door, and knowing there is an employee working somewhere who just takes vitals, chooses who looks sick instead of listening to how they actually feel and who goes by personal opinion over the well being of addicts makes me see what some places that are surpose to save your life are coming to.