Kootenai Health Behavioral Health

2003 Kootenai Health Way Coeur d'Alene, ID 83814
DetoxInpatientOutpatient

About Kootenai Health Behavioral Health

Kootenai Behavioral Health – Chemical Dependency is in Coeur d’Alene, Idaho. It’s an outpatient addiction recovery center that helps adults and young adults through inpatient medical detox and outpatient treatment. They accept most insurances, plus Medicare and Medicaid.

Typically, clients at Kootenai Behavioral Health start with detox. You’ll have 24/7 medical supervision to make sure you’re safe and as comfortable as possible while you detox. After this, you’ll go into the intensive outpatient program.

At its core, this program focuses on group therapy. You’ll attend group sessions 3 times per week for 8 weeks. The program will include evidence based therapy techniques for substance use disorder like cognitive behavioral therapy and dialectical behavior therapy. You may also receive family therapy and addiction education. Group sessions will also include courses in life skills, coping, trauma resolution, self care and relapse prevention.

After eight weeks of intensive outpatient treatment, you’ll transition to weekly outpatient support meetings once each week. Group sessions are available with telehealth too for those days when you don’t have a way to get to the center, don’t have time for the commute, or just aren’t feeling up to an in-person gathering.

For anyone who wants the peer support of group therapy, Kootenai Behavioral Health could be a great fit for your recovery.

Latest Reviews

August Day
3 months ago on Google
1
I went here in back in September of 2021 and they medically abused me. They withheld my acne medication from me (I'd get literal cysts on my face that bled), they made me take out a new industrial piercing (surgical steel) and replaced it with plastic (porous AND prone to bacteria) and gave me nothing to clean it with so by my last day I had an oozing nightmare infection and I had keloids that stayed for over a year, and took very attentive care to get rid of. They had a point system where you could have 5 extra minutes with a call with your parent or a soda or 30 minutes of just dance (which is just cruel to children who are close with their parents, my mom is my support system). You only got 1 10 minute phone call a day and there were no visitations allowed. I cried to a nurse about why I tried to end my life and my gender dysphoria and he told me about how the "statistics" show that "most trans people regret medically transitioning" and he undermined me and tried to make is seem like my very real problems weren't a big deal. TRANS HEALTHCARE IS HEALTHCARE. I've been on testosterone for 2 years and I haven't regretted it ever, not even for a minute. It saved my life. And that doctor not only lied to me about his "statistics" but he undermined my SUICIDE ATTEMPT. It was ridiculous. There were some good employees but it was like 3 out of the 20+ staff members. Most of them would roll their eyes at you if you ever asked for something. I remember on my first day they gave me only food I couldn't eat because of my allergies. On the second day they gave me a plate of boiled spinach that I "asked for" and at this point I was crying becahse I hadn't eaten since I was at the hospital (3 days now) and when I said I didn't ask for it she was like "oh... okay" and left me with it. They also repeatedly made us use our "legal" names, and most of the nurses didn't refer to me as "he" or even just "they" a single time, I feel like some of them even slipped in the word "she" more than they had to just to trynto get a reaction out of me. I remember on my first night there was a patient screaming outside of my room and the nurses locked me in my room so I had a panic attack because they js left me in there by myself with the lights off. There was more that happened but I'm not going to make myself relive in just for the review. The only way this place is helpful is if you need to escape your (more abusive than this place) abusive parents.
no
4 months ago on Google
2
On the outside they seem helpful but in reality if you play nice and do all the activities you can easily get out and hurt yourself when you are clearly there for a reason, even then if you punch others, scream, and are disruptive you can still easily get out because they usually don't try help people long term and provide little to no resources and help for family dealing with patients. Some nurses are extremely judgmental and overwhelmed but will do their job making you feel more ashamed and worse. The mini plastic butter containers have a little sharp piece of plastic to be snapped off to open that aren t looked after, however they will check the plastic forks, spoons and knifes after meals. Phone calls are only allowed to whoever is verified, however only the patient can hear the phone and could easily be told off and shamed by the person on the phone just making them feel worse. Family therapy is not optional and you are basically expected to tell your parents everything about how you feel making you very open to judgment, the therapists are not shy to tell parents in private that their children are faking or being dramatic, just leading to backlash when released. Overall this place needs a lot of improvement to even be somewhat helpful and not a summer camp for depressed/misbehaved kids.side note: they do celebrate holidays and give some candy for halloween and presents for Christmas so at least they have some empathy for being separated from loved ones.
britton prochaska
5 months ago on Google
4
went back in january, and id say it was pretty good...however, i have a complaint.one of the people i met in there were transgender (female to male), but the nurses still called them by their dead name. i felt terrible for them. i know they had to do that, but i dont think it makes it better for his mental health.besides that, my experience was good. yummy food, nice nurses, good movies. i literally watched the lorax in there . i also liked that we had notebooks we could write in if we wanted to draw, vent, etc.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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8.3 / 10

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
heart-hands iconIntervention Services
When an individual's life is negatively impacted by substance use but they are resistant to treatment, a drug intervention in Idaho may be appropriate. Drug intervention programs are designed to break through this resistance and motivate the person to get help. During the intervention, the specialist helps loved ones bring reality to the individual and break through barriers that are preventing them from getting the help they need.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Idaho provides treatment for addiction to drugs. It usually includes a combination of treatment methods that can involve counseling, medication, and a variety of evidence-based therapies. Programs are designed to help individuals manage their substance use disorder long-term.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Clinical Services

Research has shown that cognitive behavioral therapy (CBT) in Idaho is one of the most effective forms of therapy to treat substance use disorders and accompanying mental health disorders such as anxiety and depression. The focus of this method is to learn about and change patterns of thinking and behavior.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

Men and women in Idaho may choose a customized drug and alcohol treatment approach using individual therapy. This focuses your attention on the unique challenges in your life and helps you understand the triggers and stressors that increase your risk of drug use. You develop healthier coping strategies to promote sustainable sobriety.

The goal of trauma therapy is to help you mentally, emotionally, and physically heal from the effects of witnessing or experiencing a traumatic event. Your therapist helps you process the experience and develop effective coping strategies. This improves your emotional well being and your ability to function in the community.

Accreditations

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Idaho

Contact Information

Phone icon (208) 625-4800
Building icon

2003 Kootenai Health Way
Coeur d'Alene, ID 83814

Fact checked and written by:
Nikki Wisher, BA
Edited by:
Kerry Nenn, BSW

Reviews of Kootenai Health Behavioral Health

3.34/5 (38 reviews)
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Reviews

5

A great place, and great counselors.

Reviewed on 9/7/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

3.3 (37 reviews)
August Day
3 months ago
1

I went here in back in September of 2021 and they medically abused me. They withheld my acne medication from me (I'd get literal cysts on my face that bled), they made me take out a new industrial piercing (surgical steel) and replaced it with plastic (porous AND prone to bacteria) and gave me nothing to clean it with so by my last day I had an oozing nightmare infection and I had keloids that stayed for over a year, and took very attentive care to get rid of. They had a point system where you could have 5 extra minutes with a call with your parent or a soda or 30 minutes of just dance (which is just cruel to children who are close with their parents, my mom is my support system). You only got 1 10 minute phone call a day and there were no visitations allowed. I cried to a nurse about why I tried to end my life and my gender dysphoria and he told me about how the "statistics" show that "most trans people regret medically transitioning" and he undermined me and tried to make is seem like my very real problems weren't a big deal. TRANS HEALTHCARE IS HEALTHCARE. I've been on testosterone for 2 years and I haven't regretted it ever, not even for a minute. It saved my life. And that doctor not only lied to me about his "statistics" but he undermined my SUICIDE ATTEMPT. It was ridiculous. There were some good employees but it was like 3 out of the 20+ staff members. Most of them would roll their eyes at you if you ever asked for something. I remember on my first day they gave me only food I couldn't eat because of my allergies. On the second day they gave me a plate of boiled spinach that I "asked for" and at this point I was crying becahse I hadn't eaten since I was at the hospital (3 days now) and when I said I didn't ask for it she was like "oh... okay" and left me with it. They also repeatedly made us use our "legal" names, and most of the nurses didn't refer to me as "he" or even just "they" a single time, I feel like some of them even slipped in the word "she" more than they had to just to trynto get a reaction out of me. I remember on my first night there was a patient screaming outside of my room and the nurses locked me in my room so I had a panic attack because they js left me in there by myself with the lights off. There was more that happened but I'm not going to make myself relive in just for the review. The only way this place is helpful is if you need to escape your (more abusive than this place) abusive parents.

no
4 months ago
2

On the outside they seem helpful but in reality if you play nice and do all the activities you can easily get out and hurt yourself when you are clearly there for a reason, even then if you punch others, scream, and are disruptive you can still easily get out because they usually don't try help people long term and provide little to no resources and help for family dealing with patients. Some nurses are extremely judgmental and overwhelmed but will do their job making you feel more ashamed and worse. The mini plastic butter containers have a little sharp piece of plastic to be snapped off to open that aren t looked after, however they will check the plastic forks, spoons and knifes after meals. Phone calls are only allowed to whoever is verified, however only the patient can hear the phone and could easily be told off and shamed by the person on the phone just making them feel worse. Family therapy is not optional and you are basically expected to tell your parents everything about how you feel making you very open to judgment, the therapists are not shy to tell parents in private that their children are faking or being dramatic, just leading to backlash when released. Overall this place needs a lot of improvement to even be somewhat helpful and not a summer camp for depressed/misbehaved kids.side note: they do celebrate holidays and give some candy for halloween and presents for Christmas so at least they have some empathy for being separated from loved ones.

britton prochaska
5 months ago
4

went back in january, and id say it was pretty good...however, i have a complaint.one of the people i met in there were transgender (female to male), but the nurses still called them by their dead name. i felt terrible for them. i know they had to do that, but i dont think it makes it better for his mental health.besides that, my experience was good. yummy food, nice nurses, good movies. i literally watched the lorax in there . i also liked that we had notebooks we could write in if we wanted to draw, vent, etc.

Jayda arielle
8 months ago
1

made me worse about myself and refused to listen to anything i had to say, they c*t shammed me alot and felt like i was being made fun of alot. and when i would have a panic attack after the family therapy they said i was overdramatic and they were gonna keep me there lomger and dragged me off my bed when i was hiding under the blankets to go to group therapy i dod not want to ask for help and they woukdnt let me talk to the one perosn that i had there in gym or anythinf for some reaosns and it made me worse overall. dont reccomend

Estefani Alejandre
10 months ago
4

It was OK it wasn't too bad, some staff members weren't the nicest? But a lot of them were really really nice, and treated me super kindly

Julia Peterson
1 year ago
5

Response from the owner1 year ago
Thanks for the fabulous review! Kindest regards.
Aida Vogt
1 year ago
1

Closed permanently since July, 2022.

Mark Antoine
1 year ago
5

Staff were always a help and I ve been there four times, obviously I had disagreements but that s every place and everyone honestly one of the best places I ve been to.Ps a lot of these reviews have not been to many mental hospitals and/or have not been to actually bad (prison like) places, as a person that went through various abuses in a mental hospital this one was a good 8 1/2 outta 10 sure some staff were rude but that was it this isn t my first mental hospital and not only that, it wasn t my first time there. This place is a short term it s not going to fix everyone s problems in 7-10 days if you guys don t feel like you got the help you need I suggest going to a long term or seeking outside therapy. Sincerely mark

Response from the owner1 year ago
We are thrilled to hear about your experience here. Your feedback is valuable to us and we thank you for your support! We strive to create a positive atmosphere and it so it's great to hear that we've been successful. Thanks again!
Emily R
1 year ago
1

Kootenai Behavioral Health is not a good place to find help. They don t care. You had better agree with everything they say or you might get beat by the security team and locked in seclusion and restraints, or worse.

Response from the owner1 year ago
We're sorry that you had an experience that was not positive. Our Patient Advocacy representatives are on hand to listen and help guide both our team and our patients to ensure expectations are met. If you would like to speak with our team, they can be reached at 208.625.4298.
Teresa Richardson March (Terry)
1 year ago
5

Response from the owner1 year ago
Thank you for such a great rating! We strive for excellence and thank you for your business!
Kendall Whitmore
1 year ago
3

It was good I just wish I got more advice on how to cope

Response from the owner1 year ago
Thank you for your feedback. Please do not hesitate to Kootenai Behavioral Health for additional resources, (208) 625-4800.
Jayson Parkhurst
1 year ago
5

Very helpful and caring staff. Many lessons learned from them during my stay.

Response from the owner1 year ago
We have some pretty incredible people who work for Kootenai Health. Thank you for taking the time to leave a review and highlight the care they provide. It goes a long way. Best wishes for continued good health!
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