Juvenile Addiction Receiving Facility (JARF)

8620 North Dixon Avenue
Tampa, FL 33604

Juvenile Addiction Receiving Facility (JARF) FL 33604

About Juvenile Addiction Receiving Facility (JARF)

Juvenile Addiction Receiving Facility (JARF) is a short term acute inpatient treatment center for youth ages 12 to 17 years old. Their Tampa, Florida program is for adolescents who are dealing with a significant substance abuse disorder or dual diagnosis. JARF accepts insurance and Medicaid and can work with families to make financial arrangements if needed.

Treatment at JARF focuses on crisis inpatient stabilization services. The goal is to ensure safe detox and help youth stabilize mentally, physically, and emotionally. Services are available 24/7.

Treatment begins with a comprehensive assessment, followed by medically supervised detox. Teens stay approximately three to five days but longer stays can be arranged if needed. Once your teen is stabilized, referrals are made to move adolescents into the next phase of treatment.

Teens engage in structured groups, individual therapy, family counseling, and parenting workshops. Treatment also includes urine drug testing, physician’s exams, health information and life skills training, and access to 24 hour nursing staff. Staff can provide recommendations and referrals to additional services needed during treatment and post treatment.

Latest Reviews

Joelle Allen
1 month ago on Google
1
Not even one update on my son two out of the three times he s been at JARF. I have to call and no answer most times, or whoever on the phone is rude.Every time he goes there, he gets more educated on how to buck the system from the other kids, and learns how to fight in new ways the help we are trying to get him.The last time he came out, he laughed and told me they all know how to pass the drug tests in there . Which is probably why he failed at a hospital a few days earlier, but then passed there from THC use only a week earlier.He meets more kids in the area to party with and meet up with every time, and then connects with them on social media afterwards.JARF s assessment of him this time is that he has no drug problem, yet I have physical evidence from the last two months of the complete opposite and him trying to buy drugs and actively planning to get high THE MOMENT he s done Marchman court. He has even argued with other family therapist and us recently that it s just one time getting high and that s it. They just ask him if he has a drug problem, and tell the courts, No he s done with a drug issue . What!!? BASED ON HIS WORD?!?!? This is insanity!!The 2nd time he was there they recommended the opposite of inpatient level care, but I had FIVE other places that had given him care for 60+ days say compete opposite. So he s there for 24-48 hours they can make an assessment based on HIS WORD and from his answers and he can say what he wants and knows what to say . But every place that had THE TIME to make an assessment based on the observations of HIS ACTUAL ACTIONS and behaviors over time, and not just his words, said the opposite. The saying, one can say anything, but what you do is the truth about who you are goes completely out the window.I feel so lost in this system. There is not enough help that actually makes a difference for our young ones that won t help themselves. It s unfortunate. All the good long term places cost thousands and thousands per month.I still believe God will make a way and turn his life around. I also believe that if my son had wanted to, he could have changed even in this crazy system.Just wanted to share from a parent point of view.
Michelle Stook
5 months ago on Google
5
You get out of this place what you put in. I am 31 years old now. I was in and out of this place from 12 to 17. When I first started being sent there I fought it. I hated it. I fought with staff and fellow peers. Getting older I started to see the point. Unfortunately I wasn t ready to get clean and didn t get clean until I was 22. I am thankful to the people who cared for me here. This place is NOT paradise. But that s not what it s supposed to be. You ve got issues you need to work on if you re here. Focus on them and attend your meetings!
Response from the owner4 months ago
We are glad you are doing well, Michelle. Thank you for your review.
Ellise Starr
8 months ago on Google
1
I was very disappointed with my experience at the jarf. Now that I m 18 and have been out of the marchment act for about 7 or 8 months I can say that this place gave me absolutely nothing but trauma. Do not send your children here. This is a co Ed program. Which means it is males and females put together in 1 big room for 2-3 days, and if you go back another time after your 1st time. I was there for 2 weeks being assessed. And an extra week because a counselor refused to see me for a week. I was also touched inappropriately in this facility. They put a bunch of kids together who do different things. For ex: child who came in for running away from abusive family will get put in jarf with kids who have held people at gunpoint and have previous charges, let s be mindful that this place is not an assessment center, they ask you if you re depressed. You tell them, you do yoga and 1 group a day with a counselor with printed out sheets and we would read sections and take turn, but these groups never were everyday. These groups happened only when EVERYBODY was acting out. So group was used more as a punishment than something it says it is in the everyday schedule whole schedule: wake up at 9:00-9:30 awake for the whole day, our doors are locked. Unless u are sick u cannot lay down, no tv all day, only after 3 pm. So we eat breakfast and sit on medal benches and hard blue chairs while we wait for the tv to be turned on. Then, we find a movie we like that were bought for the facility, and former staff took it away if they didn t enjoy the movie that was playing and would say it s to inappropriate I had 15 minutes to wash my body, wash my hair, brush my teeth, and put on prison clothes. And they say to the children when they ask why they are wearing these clothes and can t wear their own it s because you re a delinquent because a child would run away from an abusive home. Staff has also served expired food & if you make an issue about it. You can get a bag of Doritos for the night. These people do not care. These people have traumatized me more mentally than I could ve ever imagined. Ms Liz also told kids that she did not care why they were there, she s just there for the money & would brag about how she s going to move jobs. Talking about her love life and dating life & telling us what she s gonna go do after work. Talking about drinking. We would get locked in our room at 9:00 pm. Some rooms are huge. But they also put kids in rooms that are 65 degrees and the rooms are just big enough to walk in. Staff also walked around with vapes in their pockets & had told children that they were getting high between shifts. This place is not going to help you re child. It s going to make it worse.
Response from the owner7 months ago
Hi Ellise, here is a the Client Grievance form. Please complete so our QI staff can investigate your claims: https://www.actsfl.org/client-grievance-form.html

Location

Accepted Insurance

Juvenile Addiction Receiving Facility (JARF) works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
Question iconWho Answers?

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient rehabs encompass multiple levels of care to facilitate clients' progress through their recovery journey. Clients who are stepping down from inpatient treatment may require intensive outpatient (IOP) treatment, which involves more frequent and substantive therapeutic interventions than does standard outpatient care. Outpatient centers typically provide extensive addiction counseling, including individual, group, and family therapy. Medication assisted treatment programs (MAT) and recovery-focused life skills training are also common in outpatient care.
inpatient iconInpatient
Clients typically choose inpatient rehab when they are in early recovery or are experiencing a crisis that puts them at an increased risk of relapse. They reside at the treatment center for the length of their program, which may range from two weeks to more than 18 months, depending on the program design. Intensive psychotherapy is often the primary treatment modality, but clients in inpatient care may also receive holistic treatment and recovery-focused life skills training.
intensive-outpatient iconIntensive Outpatient
Intensive outpatient programs (IOP) involve frequent and robust therapeutic sessions for clients requiring high-level care. Clients may engage in a combination of medication assisted treatment (MAT), addiction counseling, recovery skills training, and holistic therapies for a minimum of nine and a maximum of 20 hours per week. Intensive outpatient rehab is designed primarily for persons in early recovery, those exiting detox or inpatient care, and those at an elevated relapse risk.
aftercare iconAftercare Support
Rehab aftercare programs are a collection of highly individualized services designed to promote long-term recovery. These services evolve as your needs change. Case managers and recovery teams typically begin formulating the rehab aftercare service plan early in the recovery process to facilitate your reintegration back into the home, workplace, and community.
12-step icon12-Step
12 step programs support recovery through emotional, psychological, and spiritual development to address the root causes of addiction. These programs are peer directed, with participants regularly attending 12 step meetings, which are anonymous, free, and accessible day and night, year-round. Recovery is based on "working the steps" to understand the source of addiction, take accountability for one's life choices, and relinquish control for that which cannot be changed. Age-specific, gender-separate, and other specialized programs are widely available.
heart-hands iconIntervention Services
If a person with a substance use disorder continually denies their problem or refuses to get treatment, a drug intervention in Florida may be necessary. Intervention services can help mediate the intervention by providing an addiction expert. This professional can de-escalate situations and facilitate a healthier discussion between the individual and their loved ones. Specialists can also help families handle issues they don't know how to navigate on their own.
medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

Drug rehab in Florida provides quality treatment to help individuals overcome dependency related to a wide range of addictive substances. Programs address both the physical and mental aspects of addiction in order to help you make a full recovery.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
program-for-women thumbnail image
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
child-program thumbnail image
Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
hearing-impaired-program thumbnail image
Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.
lgbtq-program thumbnail image
LGBTQ Program
Recovery is most successful when clients feel accepted and validated by their peers and treatment providers. Facilities that offer LGBTQ-inclusive programming are committed to creating a safe space where everyone can grow and recover without fear of judgment or discrimination. They will have dedicated policies in place to create a safe and supportive environment that fosters free expression.

Clinical Services

Therapists who apply cognitive behavioral therapy in Florida believe patient thoughts and behaviors are closely linked. They use this treatment method to help clients change their thought patterns so they can also change behaviors and break free from substance abuse.

Dialectical behavior therapy in Florida consists of individual therapy and group instruction. This structured program is a form of psychotherapy that incorporates the development of skills for managing emotions and relationships.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

As a short term therapeutic method, motivational interviewing in Florida requires only a couple of sessions. During these sessions, you'll have the opportunity to talk about your circumstances and any discrepancies between your current situation and future goals. You'll then decide for yourself what changes you want to make.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Life skills trainings involve all the skills a person must have in order to function successfully in the world. These include time management, career guidance, money management, and effective communication. Truly successful addiction recovery is based on the ability to not only live substance-free, but to thrive. Life skills teaches the practical necessities of functioning in society, which sets clients up for success in life, and therefore sobriety.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes

Contact Information

Phone icon (813) 931-4669
Building icon

8620 North Dixon Avenue
Tampa, FL 33604

Fact checked and written by:
Kerry Nenn, BSW
Edited by:
Terri Beth Miller, PhD

Reviews of Juvenile Addiction Receiving Facility (JARF)

2.5/5 (11 reviews)
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Google Reviews

2.5 (11 reviews)
Joelle Allen
1 month ago
1

Not even one update on my son two out of the three times he s been at JARF. I have to call and no answer most times, or whoever on the phone is rude.Every time he goes there, he gets more educated on how to buck the system from the other kids, and learns how to fight in new ways the help we are trying to get him.The last time he came out, he laughed and told me they all know how to pass the drug tests in there . Which is probably why he failed at a hospital a few days earlier, but then passed there from THC use only a week earlier.He meets more kids in the area to party with and meet up with every time, and then connects with them on social media afterwards.JARF s assessment of him this time is that he has no drug problem, yet I have physical evidence from the last two months of the complete opposite and him trying to buy drugs and actively planning to get high THE MOMENT he s done Marchman court. He has even argued with other family therapist and us recently that it s just one time getting high and that s it. They just ask him if he has a drug problem, and tell the courts, No he s done with a drug issue . What!!? BASED ON HIS WORD?!?!? This is insanity!!The 2nd time he was there they recommended the opposite of inpatient level care, but I had FIVE other places that had given him care for 60+ days say compete opposite. So he s there for 24-48 hours they can make an assessment based on HIS WORD and from his answers and he can say what he wants and knows what to say . But every place that had THE TIME to make an assessment based on the observations of HIS ACTUAL ACTIONS and behaviors over time, and not just his words, said the opposite. The saying, one can say anything, but what you do is the truth about who you are goes completely out the window.I feel so lost in this system. There is not enough help that actually makes a difference for our young ones that won t help themselves. It s unfortunate. All the good long term places cost thousands and thousands per month.I still believe God will make a way and turn his life around. I also believe that if my son had wanted to, he could have changed even in this crazy system.Just wanted to share from a parent point of view.

Michelle Stook
5 months ago
5

You get out of this place what you put in. I am 31 years old now. I was in and out of this place from 12 to 17. When I first started being sent there I fought it. I hated it. I fought with staff and fellow peers. Getting older I started to see the point. Unfortunately I wasn t ready to get clean and didn t get clean until I was 22. I am thankful to the people who cared for me here. This place is NOT paradise. But that s not what it s supposed to be. You ve got issues you need to work on if you re here. Focus on them and attend your meetings!

Response from the owner5 months ago
We are glad you are doing well, Michelle. Thank you for your review.
Ellise Starr
8 months ago
1

I was very disappointed with my experience at the jarf. Now that I m 18 and have been out of the marchment act for about 7 or 8 months I can say that this place gave me absolutely nothing but trauma. Do not send your children here. This is a co Ed program. Which means it is males and females put together in 1 big room for 2-3 days, and if you go back another time after your 1st time. I was there for 2 weeks being assessed. And an extra week because a counselor refused to see me for a week. I was also touched inappropriately in this facility. They put a bunch of kids together who do different things. For ex: child who came in for running away from abusive family will get put in jarf with kids who have held people at gunpoint and have previous charges, let s be mindful that this place is not an assessment center, they ask you if you re depressed. You tell them, you do yoga and 1 group a day with a counselor with printed out sheets and we would read sections and take turn, but these groups never were everyday. These groups happened only when EVERYBODY was acting out. So group was used more as a punishment than something it says it is in the everyday schedule whole schedule: wake up at 9:00-9:30 awake for the whole day, our doors are locked. Unless u are sick u cannot lay down, no tv all day, only after 3 pm. So we eat breakfast and sit on medal benches and hard blue chairs while we wait for the tv to be turned on. Then, we find a movie we like that were bought for the facility, and former staff took it away if they didn t enjoy the movie that was playing and would say it s to inappropriate I had 15 minutes to wash my body, wash my hair, brush my teeth, and put on prison clothes. And they say to the children when they ask why they are wearing these clothes and can t wear their own it s because you re a delinquent because a child would run away from an abusive home. Staff has also served expired food & if you make an issue about it. You can get a bag of Doritos for the night. These people do not care. These people have traumatized me more mentally than I could ve ever imagined. Ms Liz also told kids that she did not care why they were there, she s just there for the money & would brag about how she s going to move jobs. Talking about her love life and dating life & telling us what she s gonna go do after work. Talking about drinking. We would get locked in our room at 9:00 pm. Some rooms are huge. But they also put kids in rooms that are 65 degrees and the rooms are just big enough to walk in. Staff also walked around with vapes in their pockets & had told children that they were getting high between shifts. This place is not going to help you re child. It s going to make it worse.

Response from the owner8 months ago
Hi Ellise, here is a the Client Grievance form. Please complete so our QI staff can investigate your claims: https://www.actsfl.org/client-grievance-form.html
Eve Sanchez
2 years ago
1

They kept kicking my daughter out and won't help with transportation I live an hour in a half away from thus place very upset

Debi Watts
3 years ago
1

Very disappointed. The staff seemed nice to me on the phone but they lied to me about what meds they gave him and gave him a Level 2 narcotic without my permission. Also, when I called, they hung up on me. The place is scary. Looks like a prison. My son came out Horrified.

Goddard Acland
5 years ago
5

Good place. 5/5

Nick Stewart
5 years ago
5

I honestly love it there the staff was real nice and caring the food was good SOMETIMES it had its days but the only bad thing is when I was there some girl was screaming in her room and they caught a boy in her room idk what they were doing but it was intense but anyways besides that the ACTS program helped me out with a lot of stuff for example they taught me self-respect

my peepee is hard
5 years ago
5

I don't understand why people are saying all this about the place I was personally marchman acted and this place is nice the food is good and staff are respectfull and good at there job I wanna say thank you for helping me and I am gonna call tommorow to talk to ms diema my favorite staff five stars a btw this is Sam Cochran if you remember me

Shakyra Denise
5 years ago
1

Stephanie Uribe
6 years ago
1

If I could give this place a zero, I would! PARENTS BEWARE! This place is HORRIFIC. First, my sister has just recently been released from Marchman act and without her consent, she was given a shot. She kept rejecting the shot and despite her non approval, they injected her with God knows what and they made her sign a form of consent AFTERWARD. So she had a right to refuse the shot, yet they still forced it on her. The SCARIEST part was NO SEPARATION OF BOYS AND GIRLS. Thankfully a counselor heard a boy joking around about entering my sisters room at night and she locked my sisters room to make sure they didn t go in her room. The boys would also grab my sisters butt as they were on line for food or anything else. Futhermore, the food was DISGUSTING! She didn t eat and has lost so much weight in a matter of 4 days. Third, everything was locked, including bathrooms. The temperature is also freezing!! The WORSE part was zero communication with family. They re only allowed to be on the phone for 5 minutes and only twice a week. PLEASE PARENTS!! BEWARE! THIS place is everything you fear it could be! As a professional establishment, they shouldn t be BIASED! I was prevented to speak to my sister because of my different views of beliefs. I wasn t even allowed to ask the counselors if that was the BEST interest for my sisters recovery because I wasn t her legal guardian. Therefore, there s NOTHING this place can do for your child or loved one! It s as scary as the movies show. PLEASE RECONSIDER OTHER METHODS OF RECOVERY BEFORE YOU REGISTER YOUR LOVED ONES HERE.

Response from the owner6 years ago
Hi Stephanie - if you would like to file a formal grievance which would be investigated by our Quality Improvement team, please complete it here: https://www.actsfl.org/grievance-form.html
Sheila Bradley
6 years ago
1

This place is a trap if you're marchman acted.You have to ask to use the bathroom bc they keep them locked, showers at night for like 5 minutes, gotta wake up early af, they lock up the rooms til 9:30, they document everything you do, n everything on a timed schedule ,same things over n over everyday .Only good thing, 3 meals a day n a snack between lunch and dinner then another after dinner and before bedtime.There are only 2 good workers there, Ms.Janice & Ms.Tiny & Ms.Carolyn. They helped the most. They're the most caring ones and i love Mrs.Tiny .

Response from the owner6 years ago
Hi Sheila - please file a formal grievance here: https://www.actsfl.org/grievance-form.html
Haley Coomey
6 years ago
1

I thought this place was great Until today. Leslie the lady that called me about my son told me something COMPLETELY FALSE! POOR SAMMY I FEEL SO BAD FOR NOT BELIEVING HIM. All I can think about now is HOW MANY OTHER KIDS HAVE THEY DONE THIS TO? YOU PEOPLE NEED TO DO YOUR HOMEWORK ON MEDS VERSUS DRUGS. THANK GOD I CALLED AND TALK TO VICKIE FROM HERE SHE EXPLAINED IT ALL. ALL MY QUESTIONING ALL MY SECOND GUESSING MYSELF PANNED OUT. GOD HELP THE OTHER KIDS THERE.

Response from the owner6 years ago
Hi Haley - I forwarded your review to our grievance team at ACTS just now. If you would like to file a formal grievance, you can here: http://www.actsfl.org/grievance-form.html
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