Journey Mental Health Center

49 - 25 Kessel Court
Madison, WI 53711

Journey Mental Health Center WI 53711

About Journey Mental Health Center

Journey Mental Health Center, located in Madison, Wisconsin is a non-profit alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including alcoholism, co-occurring mental health disorders, and opiate addiction. They offer flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include intensive outpatient and relapse prevention.

Specialty rehab programs at Journey Mental Health Center include tailored care focusing on women's specific needs and experiences and gender-specific addiction treatment addressing unique challenges faced by men.

Journey Mental Health Center has received accreditations from CARF, SAMHSA, and the state of Wisconsin.

Latest Reviews

Dean Onken
1 month ago on Google
1
This place is a joke
Response from the owner3 weeks ago
Hi Dean, Thank you for taking the time to review our services. We would appreciate hearing more so that we can work to make improvements. We encourage you to contact our Client Rights Specialist at 608-280-2415. Your experience matters and we would love to hear more from you. Take care and thank you!
Jess Burns
3 months ago on Google
4
Raja vegi
3 months ago on Google
1

Location

Accepted Insurance

Journey Mental Health Center works with several private insurance providers and also accepts private payments when possible, please contact to verify your specific insurance provider.

The Alliance
Quartz
Group Health Cooperative

Other Forms of Payment

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
intensive-outpatient iconIntensive Outpatient
Intensive Outpatient Programs (IOP) are for those who want or need a very structured treatment program but who also wish to live at home and continue with certain responsibilities (such as work or school). IOP substance abuse treatment programs vary in duration and intensity, and certain outpatient rehab centers will offer individualized treatment programs.
aftercare iconAftercare Support
Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

The goal of drug rehab in Wisconsin is to address drug addiction as a complex issue that involves physical, mental, and relational aspects. During rehab, treatment focuses on each of these areas and gives you the tools you need to achieve and maintain sobriety.

A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
program-for-men thumbnail image
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
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Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Accreditations

The Commission on Accreditation of Rehabilitation Facilities (CARF) is a non-profit organization that specifically accredits rehab organizations. Founded in 1966, CARF's, mission is to help service providers like rehab facilities maintain high standards of care.

CARF Accreditation: Yes
Accreditation Number: 245211

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

State Licenses are permits issued by government agencies that allow rehab organizations to conduct business legally within a certain geographical area. Typically, the kind of program a rehab facility offers, along with its physical location, determines which licenses are required to operate legally.

State License: Wisconsin

Contact Information

Phone icon (608) 280-2720
Building icon

49 - 25 Kessel Court
Madison, WI 53711

Reviews of Journey Mental Health Center

1.99/5 (67 reviews)
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Reviews

1

I feel like this place has brought me so many more mental issues! I don't recommend it unless you're looking to get more mental problems then enjoy!

Reviewed on 2/22/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

Dean Onken
1 month ago
1

This place is a joke

Response from the owner1 month ago
Hi Dean, Thank you for taking the time to review our services. We would appreciate hearing more so that we can work to make improvements. We encourage you to contact our Client Rights Specialist at 608-280-2415. Your experience matters and we would love to hear more from you. Take care and thank you!
Jess Burns
3 months ago
4

Raja vegi
3 months ago
1

Ben C.
5 months ago
1

The worst program you could imagine. Run by psychopaths...They are guilty of gang stalking me. It's a newer crime that is hard to prove. Organized stalking and harassment with remote technology...And coercion...

Response from the owner5 months ago
Hi Ben! Thank you for the reivew. We are so sorry this has been your experience. If you are a Journey client, please contact our Client Rights Specialist. They can be reached at (608) 280-2632. Thank you and take care.
John Brazil
7 months ago
2

Response from the owner7 months ago
Thank you John for taking the time to give us a review!
Laura
8 months ago
1

Make it difficult to schedule telemed appointments and require that you work around the providers schedule, not considering what patient schedules look like. Also, they don't have patient portal so I can't even see my chart notes. Provides little to no help to those is desperate need of mental health assistance.

Response from the owner8 months ago
Thank you Laura for taking the time to share your feedback with us. Your input helps us improve our services. I understand your frustration regarding the absence of a patient portal and the challenges associated with scheduling appointments around our provider's availability. Our electronic health record does have a portal and we are working with our vendor to better address the end-user needs. We are excited about being able to improve this type of access to our consumers in the near future. In terms of prescriber availablility we, like many other healthcare agencies, are experiecing staff turnover and are actively working to improve this. Thank you again for your review.
Alex Sullivan
9 months ago
5

I am not sure why there are so many less than stellar reviews here. I had a traffic citation that required me to get a drivers safety plan and clinical assessment here, and they took incredible care of me. The young woman that I was assigned to took so much time to really understand me and take care of everything the way it needed to be done. She was beyond amazing and I suggest that if you have to come through here that you request her by name. Her name is Ashley R. Newell, and she is just wonderful in every way. I wish she could know how much I appreciate her. Also, Sherri L. Schroeder helped get me squared away and point me to where I needed to go when I was completely lost in the sauce. I wish there was some way that this review could reach them. Long story short though, if you need ANYTHING, reach out two these two women, because they are absolute professionals and experts in the subject matter that they practice.

Response from the owner9 months ago
Thank you Alex for a stellar review! We so appreciate your kind words and feedback. I'm so glad that the team at the Clinical Assessment Unit were able to help you out. I will share your kind words with them. Take care and thanks again Alex!
Misc Account
10 months ago
1

The nurse, Diane, is super condescending and rude. Someone calling might be in a crisis, and her attitude could lead them to harm themselves. I can handle it, but it's irritating. I've contacted her multiple times, and she is always like this. I no longer go here, but Diane's attitude and phone etiquette needs adjusting. I used to work in healthcare in hospitals, so I understand it's a frustrating field, but when you're dealing with mental health patients, you need to have some empathy and at least have a neutral tone.I liked my old psychiatrist, but I got switched to another one. I saw that one once, and then I got a letter that they were retiring two weeks after I saw them.

Elizabeth Rana
11 months ago
1

Response from the owner11 months ago
Thank you for your review Elizabeth Rana. We would love to hear more. I encourage you to contact our Client Rights Specialist at t (608) 280-2632 so we can learn more about your experience. Doing this will assist us with our service delivery. Thank you.
Barbie R
1 year ago
1

Response from the owner1 year ago
Thank you for your review Barbie. We would love to learn more about your experience. Feel free to email us at information@journeymhc.org. Thank you.
Annie Love
1 year ago
1

HOW DO YOU GET AHOLD OF PEOPLE THAT WORK HERE? Calling multiple times a day get me no where. Or I m not in the system yet (filled out the forms online) so I can t pay for what I need to. It has been a week and no one returns phone calls. I need to pay for an assessment and no one is around to help. It s absurd whatever system you have-it needs to go. And there is m more than one Journey all over madison-how would i even know which one I can just show up to in order to pay? Really make it difficult to do anything

Response from the owner1 year ago
Hi Annie. Thank you for the review and your feedback. We are truly sorry to hear that you did not receive a timely response to your phone calls, and we understand how frustrating this can be. It sounds as though you may be trying to reach our Clinical Assessment Unit? If that is the case, that office is located at 25 Kessel Ct. 2nd floor in Madison, WI. They are open Monday-Friday from 8:30 am to 4:30 pm. If you have additional questions, please email us at information@journeymhc.org. Thank you.
Carson Johnson
1 year ago
1

If you are considering Journey, don't. The most help I ever received was from my Personal Coordinator and not from any Psychiatrists. Psychs wouldn't listen to what I'd have to say (even when I had facts backing me up) and would complain about how little they were paid. There was no reasoning with some people so steer clear.Edit: I have spoken quite a bit with the Client's Rights specialist, I only do not mention her by name specifically out of respect for her.

Response from the owner1 year ago
Hi Carson, Thank you for bringing this matter to our attention. We apologize that your experience was not what you expected. We encourage you to contact our Client Rights Specialist so that we can learn more about what happened. They can be reached at (608) 280-2632. Thank you and take care.
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