3616 South I-10 Service Road West Metairie LA, 70001

3616 S I-10 Service Rd W
#200
Metairie, LA 70001

Jefferson Parish Human Services - East Jefferson Health Center LA 70001

About 3616 South I-10 Service Road West Metairie LA, 70001

3616 South I-10 Service Road West
Metairie LA, 70001, located in Metairie, Louisiana is a public alcohol and drug rehab that offers treatment for a variety of substance abuse addictions including co-occurring mental health disorders. They offer flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include relapse prevention.

Specialty rehab programs at 3616 South I-10 Service Road West
Metairie LA, 70001 include tailored care focusing on women's specific needs and experiences, gender-specific addiction treatment addressing unique challenges faced by men, and age-appropriate treatment for teens addressing adolescent-specific issues.

Patients at 3616 South I-10 Service Road West
Metairie LA, 70001 will find the residential setting creates an immersive environment promoting full engagement in recovery away from daily triggers.

Latest Reviews

Leslieann Eccles (ArtisticImpulse)
2 months ago on Google
1
As many others have stated the level of incompetence permeating throughout the office is at an all time high!I had bariatric surgery in 2022 and reached out to the office multiple times amidst visits to have my records sent to the surgeon s office. The day BEFORE my surgery, I got a call saying that they were missing records for me. Getting approved for VSG is a timely process it can take months. I had to drive to Jeffcare and then rush to the Westbank to turn in my paperwork before the office closed at 5pm.This year, I needed medical records again and I was hesitant to reach out to them because of all the back and forth I ve dealt with in the past. I submitted a request on July 15 and the turn around time is supposed to be 7-14 days. 3 weeks later and nobody called me or anything. I called twice. I left a voicemail and said I needed my records for grad school.I go to pick up the records and silly me, I expected ALL of my previous records with immunizations to be included. These records were faxed from my previous DR out of state 3 years ago when I first started going to Jeffcare.I paid nearly $60 all for them to tell me We changed systems and it looks like your previous records didn t move over. This is all we have. There were no records of my immunizations AT ALL.One of the clerks even joked after she d already swiped my card I didn t even check your ID! I could ve gave you somebody else s records lol. When I asked for a refund because they didn t actually provide all I needed she turned her back to me and laughed among the other two women in the office. The supervisor came out and deemed it a mess up on both our parts 1. On them because they didn t inform me they didn t have records.2. On me because I didn t specify. But I DID specify what I needed, they give you an entire checklist to request what you need pulled.It saddens me to see a medical office full of Black women who are so careless and incompetent. The one who checked me out was more concerned with finding what fragrance I was wearing to buy it online than figuring out why my immunizations were missing.DO NOT got to Jeffcare if you want to receive even a fraction of proper care and customer service.
Jamie Doblado
7 months ago on Google
2
Doctor s and back of clinic staff are great. Front desk has a very nasty attitude and don t like when you respond to them the way they talk to you. If they don t like the taste of their own medicine they should try talking to people like actual human beings.
Paxton Wonderz
7 months ago on Google
2
Appointments are so slow, showing up at 1:30 and won't get in until 2:30 sometimes if you are 5 minutes late. The therapists also dumbed down the issues and thought I didn't know what I was diagnosed with. Don't even bother trying to contact me because of this "mistake.."

Location

Accepted Insurance

3616 South I-10 Service Road West Metairie LA, 70001 works with several private insurance providers and also accepts private payments when possible, Please contact to verify your specific insurance provider.

Call now to check and verify your insurance

800-985-8516
Question iconWho Answers?

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
aftercare iconAftercare Support
Clients enrolled in rehab aftercare programs have completed high-level treatment and are typically in the maintenance phase of their recovery, receiving customized services designed to support their sustained sobriety. Case managers and care teams typically begin to plan for the client's rehab aftercare services early in the treatment process to ensure the client's fluid reentry into their home, workplace, and community. These programs evolve as clients' needs change, and frequently include peer coaching, relapse prevention, and career counseling.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

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Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
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Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
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Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
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Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
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Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
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Child Program
The providers who specialize in the children's rehab space understand the specialized needs that this population faces. School-based and social services such as tutoring and family counseling are often central to treatment. Child programs may also address the needs of youth experiencing substance abuse in the home, including a parent's or sibling's addiction.
seniors-program thumbnail image
Seniors Program
Nearly one million adults age 65 and older live with a substance use disorder. Treatment providers who specialize in senior care understand the social, psychological, and physical effects of aging and how they relate to recovery. They can help clients address particular challenges and risks they may face as they get older such as overdosing and medication interactions and dependencies.
hearing-impaired-program thumbnail image
Hearing Impaired Program
A sensory disability, such as hearing impairment, can compound the challenges of addiction recovery. Drug rehabs that are specially designed to accommodate the needs of persons with hearing impairments will include special accessibility features and accommodations to make treatment as comfortable and effective as possible. This may include access to American Sign Language interpreters.

Clinical Services

If you undergo cognitive behavioral therapy in Louisiana, you may engage in role playing, face your fears, and learn to calm your mind and body. These techniques are designed to help you recognize unhealthy patterns of thinking and to learn healthy ways of coping with challenges.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

The purpose of family therapy is to create a supportive and understanding dynamic between family members. Therapists assist families in identifying and changing negative, harmful patterns while improving open and honest communication. This provides a stable foundation for the recovery journey.

An integral part of addiction rehab in Louisiana is life skills training. This training equips you for the daily tasks you'll need to successfully navigate post treatment. Training may include employment coaching, stress management techniques, financial budgeting, and interpersonal skill development.

Nutrition therapy is a holistic therapy that allows you to relearn healthy habits you have lost during active addiction. Therapists help you identify the best foods that will give your body the nutrients it needs for recovery and daily living.

Therapy sessions that involve creative activities are known as creative arts therapy. During this treatment, you'll participate in various art forms, such as music, dance, or drawing, to express yourself. You don't need any artistic skills to benefit.

Amenities

  • home-setting iconResidential Setting
  • private iconPrivate Setting

Contact Information

Phone icon (504) 838-5215
Building icon

3616 S I-10 Service Rd W
#200
Metairie, LA 70001

Reviews of 3616 South I-10 Service Road West Metairie LA, 70001

3.02/5 (27 reviews)
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Reviews

3.5

The staff was nice and informative, I was able to talk to them. They also have a pharmacy on site. For appointments to work you better be on time.

Reviewed on 3/1/2019
Overall Experience
Date Submitted
Reviewer

Google Reviews

Leslieann Eccles (ArtisticImpulse)
2 months ago
1

As many others have stated the level of incompetence permeating throughout the office is at an all time high!I had bariatric surgery in 2022 and reached out to the office multiple times amidst visits to have my records sent to the surgeon s office. The day BEFORE my surgery, I got a call saying that they were missing records for me. Getting approved for VSG is a timely process it can take months. I had to drive to Jeffcare and then rush to the Westbank to turn in my paperwork before the office closed at 5pm.This year, I needed medical records again and I was hesitant to reach out to them because of all the back and forth I ve dealt with in the past. I submitted a request on July 15 and the turn around time is supposed to be 7-14 days. 3 weeks later and nobody called me or anything. I called twice. I left a voicemail and said I needed my records for grad school.I go to pick up the records and silly me, I expected ALL of my previous records with immunizations to be included. These records were faxed from my previous DR out of state 3 years ago when I first started going to Jeffcare.I paid nearly $60 all for them to tell me We changed systems and it looks like your previous records didn t move over. This is all we have. There were no records of my immunizations AT ALL.One of the clerks even joked after she d already swiped my card I didn t even check your ID! I could ve gave you somebody else s records lol. When I asked for a refund because they didn t actually provide all I needed she turned her back to me and laughed among the other two women in the office. The supervisor came out and deemed it a mess up on both our parts 1. On them because they didn t inform me they didn t have records.2. On me because I didn t specify. But I DID specify what I needed, they give you an entire checklist to request what you need pulled.It saddens me to see a medical office full of Black women who are so careless and incompetent. The one who checked me out was more concerned with finding what fragrance I was wearing to buy it online than figuring out why my immunizations were missing.DO NOT got to Jeffcare if you want to receive even a fraction of proper care and customer service.

Jamie Doblado
7 months ago
2

Doctor s and back of clinic staff are great. Front desk has a very nasty attitude and don t like when you respond to them the way they talk to you. If they don t like the taste of their own medicine they should try talking to people like actual human beings.

Paxton Wonderz
7 months ago
2

Appointments are so slow, showing up at 1:30 and won't get in until 2:30 sometimes if you are 5 minutes late. The therapists also dumbed down the issues and thought I didn't know what I was diagnosed with. Don't even bother trying to contact me because of this "mistake.."

Ireon Williams
10 months ago
1

These people are so SLOW if you have an appointment for 8:30am you won t get seen until after 9am which I don t understand why I m always here over an hour for my son s appointments because they have you waiting so long to be seen they never answer the phone or call you back when you call and leave a message I don t recommend this place at all ! 3 receptionists and at least two is just on the phone and talking

Heidi McGovern
2 years ago
5

Excellent staff. Excellent service

ONE LEGEND'S WORLD
2 years ago
1

NO ONE RETURNS YOUR CALLS!!!!! Here it is 8:19am on 1-18-22 and, the phones are still not on! THIS IS SAD!

Keke Not Palmer
2 years ago
1

It says they re open at 7 but no one was answering the phone until 9.

Dawn Ross Chandler
3 years ago
1

Noone ever answers the phone in medical records. I've been calling for three weeks and not one human has called me. The only good thing over there is dr poncholi

Caitlyn Hanley
3 years ago
1

After my last review the manager called me personally to apologize and I gave the place a second chance, worst mistake. I was in the hospital and they could not even get in touch with Dr. Lee. The doctor in the hospital said that they can never get in touch with anyone from this clinic, that I should find a different doctor and care team because Jeff care is not easy to get appointments with. I was discharged from the hospital and I called Jeff care who told me an after care team member would be contacting me for follow up, I called 5 times that week and left messages. No one ever returned my call, they never return your calls, they barely answer the phone. When I call anyone who answers gives an attitude, they are not helpful and make you feel uncomfortable.

Shantrell Lathers
3 years ago
1

Mawmaw Janet
3 years ago
5

My husband and I got each got our covid shots at this facility. They were always professional and friendly from the first phone call to be put on the waiting list to checkin staff and staff that gave the shots. Thank you all very much.

Vicki Pregeant
4 years ago
1

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