INSPIRA Caguas

Consolidated Mall Local B-5, Avenida Jose Gautier Benitez Cidra, PR 00725

Outpatient

About INSPIRA Caguas

INSPIRA Caguas, located in Cidra, Puerto Rico is a private alcohol and drug rehab that offers treatment for a variety of substance abuse addictions. They offer flexible outpatient addiction therapy allowing patients to live at home while receiving regular treatment. Additional levels of care offered include relapse prevention and 12-step therapy.

Latest Reviews

Arlene Rojas

11 months ago on Google

That old woman is in favor of crime she wants people to sell those pills cordova the retard boooo they steal the identities of other patients... how bad I see her she says that people see things booo

Gabriela Janette

1 year ago on Google

I only went once to be treated by Dr. Sharon Figueroa. The reception was excellent, attentive and they attended to me quickly. When I go to the doctor, I start telling her my concerns and she only responds with an "uhum" without any interest. Then he started criticizing me for how I dress, do my makeup, and do my hair. He didn't help me at all and all he did was criticize every thought I had. He even thought he had autism!!! He kept throwing diagnoses for everything I said. And she is the only one who could take my medical plan. The other doctors do not accept the plan. I would go back if they had another doctor, but so far what I saw was a disgrace.

Response from the owner1 month ago

Greetings Gabriela, we are sorry that your experience was not the best. We assure you that the well-being of our patients is our priority. We remind you that you have the right to change resources and clinics. We have 11 clinics islandwide and more than 100 resources. For more information on how to make the transfer, you can contact our customer service center: (787) 704-0705, available Monday to Friday from 7am to 5pm. Saludos Gabriela, lamentamos que su experiencia no haya sido la mejor. Le aseguramos que el bienestar de nuestros pacientes es nuestra prioridad. Le recordamos que est en su derecho de cambiar de recurso y clnica. Tenemos 11 clnicas a nivel Isla y ms de 100 recursos. Para ms informacin sobre cmo puede hacer el traslado se puede comunicar con nuestro centro de servicio al cliente: (787) 704-0705, disponible de lunes a viernes de 7am a 5pm.

Edwin Sanabria

1 year ago on Google

From what I see in the comments, they are going to get the worst review of their lives if they try to treat my mother badly.Warned.

Rehab Score

Our Methodology

Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full Methodology

7.1 / 10

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

Outpatient

Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.

12-Step

12-step programs are addiction recovery models based on Alcoholics Anonymous (AA). A number of substance abuse programs (including some drug and alcohol rehab centers) use the 12 steps as a basis for treatment. Beginning steps involve admitting powerlessness over the addiction and creating a spiritual basis for recovery. Middle steps including making direct amends to those who've been hurt by the addiction, and the final step is to assist others in addiction recovery in the same way. 12-Step offshoots including Narcotics Anonymous (NA), Cocaine Anonymous (CA), Dual Recovery Anonymous (DRA), Sex and Love Addicts Anonymous (SLAA) and Gamblers Anonymous (GA).

Aftercare Support

Completing a drug or alcohol rehab program shouldn't spell the end of substance abuse treatment. Aftercare involves making a sustainable plan for recovery, including ongoing support. This can include sober living arrangements like halfway houses, career counseling, and setting a patient up with community programs like Alcoholics Anonymous (AA) or Narcotics Anonymous (NA).

Treatments

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Motivational Interviewing (MI) is a clinical approach to helping people with substance abuse issues and other conditions shift behavior in positive ways. It is more goal-oriented than traditional psychotherapy, as MI counselors directly attempt to get clients to consider making behavioral change (rather than wait for them to come to conclusions themselves). Its primary purpose is to resolve ambivalence and help clients become able to make healthy choices freely.

Contact Information

(787) 704-0705

Website

Consolidated Mall Local B-5
Avenida Jose Gautier Benitez
Cidra, PR 00725

Get Help Now - 888-311-3043

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Reviews of INSPIRA Caguas

2.7/5 (24 reviews)

Google Reviews

2.7 (24 reviews)

11 months ago

Arisvel Figueroa (Ary)

1 year ago

Response from the owner1 year ago

Greetings, we are glad that your experience with us was optimal. We are here to serve you. Saludos, nos alegra su experiencia haya sido �ptima con nosotros. Estamos para servirle.

Greetings Gabriela, we are sorry that your experience was not the best. We assure you that the well-being of our patients is our priority. We remind you that you have the right to change resources and clinics. We have 11 clinics islandwide and more than 100 resources. For more information on how to make the transfer, you can contact our customer service center: (787) 704-0705, available Monday to Friday from 7am to 5pm. Saludos Gabriela, lamentamos que su experiencia no haya sido la mejor. Le aseguramos que el bienestar de nuestros pacientes es nuestra prioridad. Le recordamos que est� en su derecho de cambiar de recurso y cl�nica. Tenemos 11 cl�nicas a nivel Isla y m�s de 100 recursos. Para m�s informaci�n sobre c�mo puede hacer el traslado se puede comunicar con nuestro centro de servicio al cliente: (787) 704-0705, disponible de lunes a viernes de 7am a 5pm.

Adeela Bokhari

Horrible, horrible customer service. Should not treat people in need of help like that*BELOW YOU CAN SEE someone responded to help resolve my issue. So I tried to give another chance and sent the email. It s been a month since and of course NO ONE RESPONDED- THEY DO NOT CARE. Will reportHorrible, horrible servicio al cliente. No deber�a tratar as� a las personas que necesitan ayuda.

Greetings Adeela, in order to assist you and identify what happened, please send us an email detailing what happened to: recepcaguas@inspirapr.com. Don't forget to include your full name and contact information so we can get in touch. One of our representatives will contact you as soon as possible to provide a solution. We remain at your disposal. Good day. Saludos Adeela, para poderle asistir e identificar lo sucedido, favor de enviarnos un email detallando lo acurrido a: recepcaguas@inspirapr.com. No olvide incluir su nombre completo e informaci�n de contacto para podernos comunicar. Uno de nuestros representantes se comunicar� con usted a la mayor brevedad posible para brindarle una soluci�n. Quedamos a su disposici�n. Buen d�a.

milagros rodrigueztyu

Greetings Milagros, we are pleased to know that you are happy with our services. Serving you is our pride. Saludos Milagros, nos complace saber que est�s contenta con nuestros servicios. Servirle es nuestro orgullo.

B0RICUA4LIVE

2 years ago

Awful. They don't call you and close your record without telling you anything. It is the worst psychological/psychiatric service I have ever received. The customer service is the worst, they never return your calls.

Response from the owner2 years ago

Greetings, we close a record when a patient stops coming to the clinic for a prolonged period of time. However, your record can be opened again as soon as you wish to return to treatment. Regarding the service, we regret that it was not optimal. In order to learn about your case and offer you a solution, please write to us directly at: quotes@inspirapr.com. One of our representatives will assist you. We assure you that the well-being of our patients is always our priority. We are here to serve you. Good day. Saludos, cerramos record cuando una paciente deja de venir a la cl�nica por un periodo prolongado de tiempo. No obstante, se le puede abrir record nuevamente tan pronto desea regresar a tratamiento. Con respecto al servicio, lamentamos que no haya sido el �ptimo. Para poder conocer de su caso y ofrecerle una soluci�n favor de escribirnos directamente a: citas@inspirapr.com. Uno de nuestros representantes le asistir�. Le aseguramos que el bienestar de nuestros pacientes es siempre nuestra prioridad. Estamos para servirle. Buen d�a.

Hemy Diaz

The building is a little neglected, interior cleaning is always good. But you have to come slowly because it takes a long time to call and it's for all appointments.

Greetings Hemy, thanks for the comment. We are always working to improve and ensure your well-being. Saludos Hemy, gracias por el comentario. Estamos siempre trabajando para mejorar y asegurar su bienestar.

Maria Isabel P.R.

Extremely upset. Not professionals.They now work through TeleConsulta and use that as an excuse to not give you an appointment with a time, they simply tell you that your appointment is on a certain day. Which means they can call you at any time of the day, whether you are busy or not. They have already given me 3-4 appointments to which I am never attended because the doctor never calls! It seems to me that they have too many clients and they don't know how to handle them. They are also not the ones to cancel appointments in advance or even notify them. Irresponsible and bad psychology practice!

Isabel Gonzalez

3 years ago

I am a patient at the clinic in Hato Rey and a while ago I missed an appointment. They called me from Caguas so that "doctor" JULIO ROSADO GALARZA could give me a refill of medication. At the outset he asked me how I was and when I told him that I was fine and taking care of myself from COVID19, he went into hysteria and told me, and I quote: "Don't you realize that we are in an invisible spiritual battle and they are manipulating us?" I was left in one piece!!! I replied that as a health professional that I have been, I do not believe that his statement is the most correct. Then he asked me what my religion is. When I told him that in my family we don't follow any of them, he shouted at me saying "Ahh, you're an atheist"!!!! AND HE HANGED UP THE CALL WITHOUT MAKING THE PRESCRIPTION. I understand that a behavioral professional should not mix his or her conspiracy ideas, much less question and offend any patient. I realized his "error", but it makes me think that if a decompensated, alienated patient is "planted" with that thought, it could be the cause of any misfortune, since the patient can interpret that as a truth. Mental Health is serious enough in PR for a CHILD AND ADOLESCENT PSYCHIATRIST TO BE SPREADING LIES AND STUPIDNESS. That "doctor" lacked professional ethics and did not fulfill the assigned task. SHAME SHOULD GIVE YOU.

Response from the owner3 years ago

We are sorry to hear about this situation, we assure you that at INSPIRA we do not tolerate mistreatment of patients for any reason, including for reasons of politics, religion, gender, race, among others. We have taken your information and passed it on to our quality service department to investigate your case and what happened. Please feel free to contact us anything. Lamentamos eschuchar de esta situaci�n, le aseguramos que en INSPIRA no toleramos malos tratos hacia los pacientes por ninguna raz�n, incluyendo por razones de politica, religi�n, g�nero, raza, entre otros. Hemos tomado su informaci�n y se la hemos pasado a nuestro departamento de calidad en servicio para investigar su caso y lo ocurrido. No dude en comunicarse con nosotros cualquier cosa.