Helio Health – Insights of Helio Health

500 Whitesboro Street Utica, NY 13502
InpatientOutpatient
Insight House Drug Abuse - Residential NY 13502

About Helio Health – Insights of Helio Health

Insight House is an adult addiction treatment center in Utica, New York. They provide comprehensive addiction care, psychiatric services, and dual diagnosis treatment.

Addiction and mental health-related services offered at Insight House are for adults and are delivered on an outpatient basis. The program involves the treatment of co-occurring disorders, clinical assessments and comprehensive treatment planning, integrated outpatient treatment programs, detox treatment, counseling, medication assisted treatment, trauma therapy, and support for those who have experienced domestic violence.

Biopsychosocial assessments help clinicians to determine whether a person demonstrates features of substance use disorders and/or co-occurring mental health conditions and their severity. Once the severity of the condition is determined, clinicians can then decide on the appropriate level of care and intervention required. Counseling therapies at Insight House include individual counseling, group therapy, suicide prevention, trauma therapy, motivational interviewing, behavior modification, cognitive behavioral therapy, and family counseling.

Individuals using alcohol and/or drugs regularly may have a physical dependence on a substance and experience withdrawal symptoms if they stop abruptly. Insight House supports patients in these circumstances through the process of recovery by first comfortably detoxifying and removing the substances from their bodies in conjunction with conducting medication assisted treatment. Patients are regularly monitored to ensure safety and correct dosage.

The outpatient clinic treats addiction and/or other co-occurring conditions. The program includes a thorough clinical assessment, individualized treatment planning, individual and group therapy, the opportunity to see a psychiatrist and receive medication management, relapse prevention techniques, skill building, and recovery support groups. Sessions are held several days per week, depending upon the individual’s circumstances.

Medication assisted treatment is the use of certain medications in combination with behavioral therapy, which reduce the risk of relapse and increase recovery longevity. The MAT program at Insight House includes counseling, support groups, and medication management in an outpatient setting. This program is appropriate for alcohol and substance use disorders and is available to adults. As program participants progress and stabilize, in person office appointments tend to become less frequent.

Insight House accepts Medicaid, state funding, private insurance plans, and self pay. There are sliding scale and financial assistance options available.

Facility Overview

Calendar icon 3-6 months
Avg Length of Stay in Days

Latest Reviews

James Jarrett
2 weeks ago on Google
5
I had a life changing experience at the in patient program I would recommend it to anyone who suffers form the disease of addiction. The staff are all professional, caring and really care about the people they work with, Danny C. was my councilor and he is by far the most genuine and caring person I have met in my life he is inspirational and a glowing example that Recovery is possible, He makes recovery look great!!!THANKS TO ALL THE STAFF AT HEILO!!!!
Thomas Main
1 month ago on Google
1
I stayed here for 31 days. Some of the staff there are nasty people. I would not recommend going to this facility. Bathrooms are made for children with 8 people sharing one bathroom. Shower stalls are super small. The food was pretty good. Nursing staff is a joke, with one exception and Rich you are the best. My counciler was Danny a super great person. I wish he had been the director I feel that the place would of been run better. I understand that recovery is a journey and I have a long road in front of me. Wishing all of you on the same path good luck and God bless.
Marcy Hall
Reviewed on 07/29/2024
4
I have been to several treatment centers and I feel as though I got the most out of this place not only because i was ready to be sober but because it is a great program. I think there is still to much down time and weekends are long and boring. I feel that you will get out of it what you put in and that is true for most aspects of life.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.3 / 10

Location

Other Forms of Payment

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Addiction Treatments

Levels of Care

outpatient iconOutpatient
Outpatient rehabs offer an intermediate level of care for clients who do not require the kind of intensive supervision and support an inpatient program typically provides. Many clients transition into outpatient care immediately after exiting inpatient treatment. Others enter outpatient programs upon completing detox. Some facilities offer ambulatory medical detox for clients who do not require hospitalization. Most outpatient rehabs offer a combination of services, including addiction counseling, life skills training, and medication assisted treatment (MAT).
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
intensive-outpatient iconIntensive Outpatient
Clients who enroll in an intensive outpatient program (IOP) are typically either in early recovery or are experiencing a crisis that increases their relapse risk. These programs promote clients' sustained sobriety through robust support, including multiple, extended care sessions per week. Intensive outpatient treatment often encompasses an array of services, including psychotherapy, recovery education, and evidence-based holistic therapies, such as acupuncture and meditation. Many outpatient rehabs also offer medication assisted treatment (MAT).
aftercare iconAftercare Support
Clients in rehab aftercare programs receive a customized portfolio of services designed to promote their sustained sobriety. These clients have completed high-level treatment, are typically exiting detox and/or intensive inpatient care and are reintegrating into their home, workplace, and community. Rehab aftercare services address addiction disease as a chronic condition requiring continuing care. Clients typically work with case managers and recovery teams to access necessary resources, such as peer coaching and 12 step program induction support.
12-step icon12-Step
Participants in 12 step programs maintain access to community-based peer support, which is the programs' primary treatment modality. 12 step recovery combines personal growth with paper coaching. Participants regularly attend group meetings, which are free, anonymous, open to the public, and available multiple times per day in most communities. They are also mentored by self-selected sponsors who guide them through the steps of recovery. Age and gender specific and other specialized formats are common.
sober-living iconSober Living Homes
The ultimate goal of a sober living home in New York is to provide structure and support for those who want to maintain sobriety. Often, sober living homes are a transitional space for those moving from residential treatment to mainstream life. Residents typically stay at least 90 days, with most living in the halfway house for more than six months.
heart-hands iconIntervention Services
A drug intervention in New York occurs when family members and friends lovingly confront someone with a substance use disorder. The goal of this confrontation is to motivate the person to seek treatment. Loved ones point out how the person's destructive behavior is affecting them in hopes that they will agree to get help. Most inpatient rehab facilities offer intervention services that can help families walk through this process step by step.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

When you choose drug rehab in New York, you'll participate in a variety of treatments that are designed to help you live a drug-free lifestyle. Common methods of treatment include group, individual, and family counseling, medication management, nutrition, exercise, and management of co-occurring mental health disorders.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Men and women receive emotional support from their peers during group therapy sessions. These are typically people who face the same struggles that you do. This exposure fosters a sense of camaraderie and community while reducing feelings of isolation and loneliness that often accompany addiction.

Men and women in New York undergoing one on one individual therapy for drug and alcohol addiction treatment will address the unique psychological and emotional aspects that are often associated with addiction triggers. Your therapist helps you build a relapse prevention plan and set achievable goals to improve your mental health and achieve long term sobriety.

Introduced in 1983, motivational interviewing is a method to help clients commit to change. It's based on the philosophy that change is hard, and clients must explore their own options and come to their own conclusions rather than receive warnings or advice from the therapist.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

You can participate in couples therapy to focus on a specific problem in your relationship or for general strengthening of the relationship. This therapy aims to help you improve communication, address conflict, and grow in affection for one another.

Family therapy helps individual members of the family unit navigate the complexities of addiction. Therapists provide you with the tools you need to improve communication skills and conflict resolution. When families work together, they can support their loved one's recovery and help to restore balance and harmony within the household.

Coping with day to day living is a challenge while in addiction recovery. Life skills training helps you learn how to manage daily tasks and deal with stress in healthy ways. This is key to long term recovery.

Amenities

  • home-setting iconResidential Setting
  • private-room iconPrivate Rooms

Staff

Kathleen Gaffney Babb

President and Chief Executive Officer

Lisa Mancini

Executive Vice President and Chief Operating Officer

Ross Sullivan, DR

Executive Medical Director

Katie Weldon

Chief Clinical Officer

Kira Vasquez

Chief Compliance Officer

Robert Roberts

Chief Facility Operations Officer

Jeffrey Justice

Chief Financial Officer

Colette Thompson

Chief Human Resource Officer

Corey Zeigler

Chief Information Officer

Florence Dukes

Chief Marketing Officer

Contact Information

Phone icon (315) 724-5168
Building icon

500 Whitesboro Street
Utica, NY 13502

Fact checked and written by:
Nadia El-Yaouti, M.Ed.
Edited by:
Quentin Blount

Reviews of Helio Health – Insights of Helio Health

2.85/5 (22 reviews)
4
Staff
4
Amenities
2
Meals
1
Value
3
Cleanliness
5
7
4
3
3
1
2
1
1
10

Reviews

4
When your truly ready

I have been to several treatment centers and I feel as though I got the most out of this place not only because i was ready to be sober but because it is a great program. I think there is still to much down time and weekends are long and boring. I feel that you will get out ... Read More

Marcy H.
Reviewed on 7/29/2024
Staff
4
Amenities
4
Meals
2
Value
1
Cleanliness
3
4.5

Loved my stay at insight house. Made me have a life i would of never had Didn't realize the problems i had until i got there

Reviewed on 6/25/2017
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.7 (20 reviews)
James Jarrett
2 weeks ago
5

I had a life changing experience at the in patient program I would recommend it to anyone who suffers form the disease of addiction. The staff are all professional, caring and really care about the people they work with, Danny C. was my councilor and he is by far the most genuine and caring person I have met in my life he is inspirational and a glowing example that Recovery is possible, He makes recovery look great!!!THANKS TO ALL THE STAFF AT HEILO!!!!

Thomas Main
1 month ago
1

I stayed here for 31 days. Some of the staff there are nasty people. I would not recommend going to this facility. Bathrooms are made for children with 8 people sharing one bathroom. Shower stalls are super small. The food was pretty good. Nursing staff is a joke, with one exception and Rich you are the best. My counciler was Danny a super great person. I wish he had been the director I feel that the place would of been run better. I understand that recovery is a journey and I have a long road in front of me. Wishing all of you on the same path good luck and God bless.

Roberto Rodriguez
6 months ago
1

It's a poor establishment there not friendly and when you need something they don't provide it all they do it's seat around and do nothing for you, and I was living on the apartments too. And supposedly for not letting them now 30 days they took my deposit.. what a great experience. Thanks Helio health

Nate D
9 months ago
5

Heather was a godsend when I needed help the most. I'm clean, happy, healthy and back on track.

Kaiden
1 year ago
1

Asked for Detox and help and instead got a very disrespectful counselor who seemed to not know what she was doing. I told her exactly what insurance I had and she wanted to argue w me about it. I think I know what kind of insurance I have. Then she said oh you were right after an hour of arguing w me and being on the phone with multiple places and one of them finally told her that I actually did have the insurance i said. She was horrible made me not even want to go to detox. She looked more at her computer than me. Maybe she needs more training. Name was Heather very young looking. Please train your counselors better and to have more compassion. This was a nightmare for someone who finally was seeking out help.

Jacob
1 year ago
1

Don't know why my reviews keep being deleted. I used to attend the outpatient program here and my counselor was Heather and she was absolutely horrible. She was dismissive and very cocky and had a very robot like voice. Looked more at her computer than engaging in her conversation w me. She also was just very rude and snotty and made me uncomfortable there. Because of her I switched to Becon. Now I have a much more thoughtful counselor who actually engages in conversations w me and makes me feel heard. On my way out one day I saw a lady w blonde hair yelling at another co worker. I am assuming she was a boss because of the way she was talking. She was very snotty as well and had glasses on. I do not want to attend anywhere where they talk to their employees like that and treat them that way.

E A
1 year ago
1

Claire Crawford
1 year ago
1

Doesn t fill life sustaining prescriptions when needed

Kara
2 years ago
1

Honestly the worst falafel sandwich I have had in my life. It was all pita, very dry, no tahini, no hot sauce on the side for large group order. Other meals did not look great either. Sad

jcb
2 years ago
2

Marsha is a angel, the only person who truly cares about one s well being. everyone else is just their for the money. NEVER ON TIME FOR APPOITMENTS!!!!

Abbie Andrews
4 years ago
1

Antoninus Heydrich
4 years ago
5

The staff is great and seem to actually care about your well being. I recommend this place to anyone that needs help. Call them immediately and just know that we are never too far gone and can always be better to ourselves

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