Good Samaritan Hospital

255 Lafayette Avenue Suffern, NY 10901
DetoxInpatient
Good Samaritan Hospital - Drug Abuse Treatment NY 10901

About Good Samaritan Hospital

Good Samaritan Hospital’s Inpatient Chemical Dependency program is available for adults in Suffern, New York. They are accredited by The Joint Commission and the New York State Office of Alcohol Substance Abuse Services. They use a 12 Step spirituality along with the science of addiction medicine to help you with your recovery.

This facility offers a detox program that incorporates medical, clinical, and spiritual care. While here, the medical treatment plan helps to identify any predisposed medical and psychiatric issues that may be contributing to your substance use disorder. They’ll also educate you about your disease and go over your choices for treatment.

While going through detox, you may use medication assisted therapy. This evidence-proven medicine can help make you more comfortable while going through the withdrawal symptoms of detox. You will be monitored by a medical team during your entire detox.

After detox, you’ll then be treated by your team with your own individualized treatment plan. You’ll have ongoing treatment of physical and psychological issues that may be contributing to your substance use.

Latest Reviews

Jackie Castillo
1 week ago on Google
1
AVOID THIS HOSPITAL. 99.9% of the nurses here are very unprofessional and rude. They have no empathy whatsoever. If you don t like your job then don t sign up for it!!!! One of the nurses in the ER tried to speak to me as if I was a child. Simply rude. Then was very inconsiderate of my mothers well being. My mother is on oxygen 24/7 then this woman wants to take it off all while ignoring me disregarding the fact that I am TELLING HER SHE NEEDS IT 24/7. No questions asked. Clearly my mother is distraught and she continues to do whatever she was doing and ignores me and my mother. As I was telling her she needs the oxygen immediately she continued to move even slower, just to make us even more upset. It is absolutely disgusting and very disappointing to be treated this way. This is not the first time I ve had an issue here, but on this very day she was the cherry on top of my bad experiences in this place.I also asked for this woman s name and she REFUSED to give her name. Her name is TAMARA btw, in the Emergencies room.
Response from the owner4 days ago
Hello Jackie, We regret you and your mother had a negative experience while in our care. Your experience does not reflect the safe, quality, patient-centered care we strive to provide our patients. We would like the opportunity to speak with you to resolve this matter. Please consider calling Patient Experience at 845.368.5595 so we can work with you to address your concerns.
Sandie Flowers
1 week ago on Google
1
The emergency room was unclean; they did not have a pillow for my mother, and the ER doctor was condescending and rude.
Response from the owner4 days ago
Hello Sandie, We regret your mother had a negative experience while in our care. Her experience does not reflect the safe, quality, patient-centered care we strive to provide our patients. We would like the opportunity to speak with you to resolve this matter. Please consider calling Patient Experience at 845.368.5595 so we can work with you to address your concerns.
Jory F
2 weeks ago on Google
2
The cardiac Care my husband received was excellent. His discharge from this hospital caused us so much problems. It's not even funny. Lavina the nurse we had at discharge was an awful human being. When being discharged with a lot of medication, it's important to understand what they are for and when they should be taken. When I asked her she told me that she already told my husband. Very rude and quite condescending. Calling me hun. No respect at all for him or for me Well guess what? I am his caretaker and I need to know all the information as well. All of his prescriptions, and there are many were called in to a pharmacy we have never used and have no relationship with and have no insurance coverage for pills that cost $800 a piece They knew that he has veterans insurance and it had to be called into the VA and they said they weren't able to do that. Lazy. Straight out of the hospital he had to get in the car with his heart condition and go to the VA in Manhattan to get the pills that he needed. Great stress to have after getting out of the hospital.Here we are 2 months later. Still trying to straighten out the mess that she made. I did receive a call from Mary the head of nursing and told her what was going on and she said she would have someone get back to me and I never heard another word. We went back to the hospital for a follow-up with the urologist and he did the same exact thing calling yet another Rx to the same pharmacy. I will also mention that they ignored his diabetic diet, until I started yelling. I had to go to the desk at least three times to remind them. So with that being said, I have to give them two stars only because the cardiology team was so good. I did find one nice woman a nurse who led me to the recovery area that nobody else seemed to know where it was. Believe it or not, he gets better attention at the VA than he did at Good Samaritan hospital
Response from the owner1 week ago
Hello Jory , Thank you for bringing this concern to our attention. Good Samaritan Hospital aims to provide safe, quality, patient-centered care. We apologize that that was not your husband's experience. Please contact Patient Experience at 845.450.5029 so we may resolve this matter and improve our care.
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Rehab Score

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Scoring is assigned by a proprietary system which helps surface key metrics that determine quality. The 10-point scale factors in categories such as operations, customer satisfaction, and trust metrics. Read Full MethodologyCaret icon
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7.5 / 10

Location

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

medically-assisted-detox iconMedically Assisted Detox
Drug and alcohol addiction often takes a heavy toll on one's body. Over time, a physical dependence can develop, meaning the body physiologically needs the substance to function. Detox is the process of removing drugs and/or alcohol from the body, a process that can be lethal if mismanaged. Medical detox is done by licensed medical professionals who monitor vital signs and keep you safe, healthy, and as comfortable as possible as you go through detox and withdrawal.
inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
24-hour icon24-Hour Clinical Care
For many different stages and therapies offered during addiction treatment, it's essential to offer 24-hour clinical care in New York. often involves medication treatment for drug or alcohol detox. The withdrawal symptoms experienced during detox can be dangerous, but having medical experts on-site around the clock means someone is always there to step in and provide emergency medical care when and if it is ever needed.

Treatments

The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.

When you choose drug rehab in New York, you'll participate in a variety of treatments that are designed to help you live a drug-free lifestyle. Common methods of treatment include group, individual, and family counseling, medication management, nutrition, exercise, and management of co-occurring mental health disorders.

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.

Substance rehabs focus on helping individuals recover from substance abuse, including alcohol and drug addiction (both illegal and prescription drugs). They often include the opportunity to engage in both individual as well as group therapy.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

Staff & Accreditations

Staff

Mary P. Leahy, MD, MHA

President & CEO

Marie Yezzo

CFO

Andrew T Pickens, MD, JD, MBA

Chief Medical Officer

Sophie Crawford Rosso, RN, MSN, NE-C

Chief Nursing Officer

Maureen Price

VP, CIO

Accreditations

The Substance Abuse and Mental Health Services Administration (SAMHSA) is a branch of the U.S. Department of Health and Human Services. Established in 1992 by congress, SAMHSA's mission is to reduce the impact of substance abuse and mental illness on American's communities.

SAMHSA Listed: Yes

Contact Information

Phone icon (845) 368-5000
Building icon

255 Lafayette Avenue
Suffern, NY 10901

Fact checked and written by:
Linda Dotson
Edited by:
Peter Lee, PhD

Reviews of Good Samaritan Hospital

2.49/5 (423 reviews)
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Reviews

1

NEVER EVER GO THERE NEVER!!!!!!???????????? The worst ever experience I had their the nurses don't look at you they ignore you and you can call a doctor and no one will come I just wanted to have Tylenol and I waited 5 hours ridiculously and roode staff They don't discus ... Read More

Reviewed on 6/20/2019
1

If I could give this facility a negative rating I would. The staff employed here have no intent of truly opening the door to someone’s ability to enter recovery and success with improving mental health. The doctors here actually provide MORE prescription drugs to patients ... Read More

Reviewed on 3/9/2019
1

Not a good hospital, the ER service is the slowest, it took them forever to take me in and to help me. PLEASE UNDERSTAND that when someone shows up at the ER is because they need ASAP care! You really need to start caring more about the people that go to you for help.

Reviewed on 11/22/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

2.5 (420 reviews)
Jackie Castillo
1 week ago
1

AVOID THIS HOSPITAL. 99.9% of the nurses here are very unprofessional and rude. They have no empathy whatsoever. If you don t like your job then don t sign up for it!!!! One of the nurses in the ER tried to speak to me as if I was a child. Simply rude. Then was very inconsiderate of my mothers well being. My mother is on oxygen 24/7 then this woman wants to take it off all while ignoring me disregarding the fact that I am TELLING HER SHE NEEDS IT 24/7. No questions asked. Clearly my mother is distraught and she continues to do whatever she was doing and ignores me and my mother. As I was telling her she needs the oxygen immediately she continued to move even slower, just to make us even more upset. It is absolutely disgusting and very disappointing to be treated this way. This is not the first time I ve had an issue here, but on this very day she was the cherry on top of my bad experiences in this place.I also asked for this woman s name and she REFUSED to give her name. Her name is TAMARA btw, in the Emergencies room.

Response from the owner5 days ago
Hello Jackie, We regret you and your mother had a negative experience while in our care. Your experience does not reflect the safe, quality, patient-centered care we strive to provide our patients. We would like the opportunity to speak with you to resolve this matter. Please consider calling Patient Experience at 845.368.5595 so we can work with you to address your concerns.
Sandie Flowers
1 week ago
1

The emergency room was unclean; they did not have a pillow for my mother, and the ER doctor was condescending and rude.

Response from the owner1 week ago
Hello Sandie, We regret your mother had a negative experience while in our care. Her experience does not reflect the safe, quality, patient-centered care we strive to provide our patients. We would like the opportunity to speak with you to resolve this matter. Please consider calling Patient Experience at 845.368.5595 so we can work with you to address your concerns.
Jory F
2 weeks ago
2

The cardiac Care my husband received was excellent. His discharge from this hospital caused us so much problems. It's not even funny. Lavina the nurse we had at discharge was an awful human being. When being discharged with a lot of medication, it's important to understand what they are for and when they should be taken. When I asked her she told me that she already told my husband. Very rude and quite condescending. Calling me hun. No respect at all for him or for me Well guess what? I am his caretaker and I need to know all the information as well. All of his prescriptions, and there are many were called in to a pharmacy we have never used and have no relationship with and have no insurance coverage for pills that cost $800 a piece They knew that he has veterans insurance and it had to be called into the VA and they said they weren't able to do that. Lazy. Straight out of the hospital he had to get in the car with his heart condition and go to the VA in Manhattan to get the pills that he needed. Great stress to have after getting out of the hospital.Here we are 2 months later. Still trying to straighten out the mess that she made. I did receive a call from Mary the head of nursing and told her what was going on and she said she would have someone get back to me and I never heard another word. We went back to the hospital for a follow-up with the urologist and he did the same exact thing calling yet another Rx to the same pharmacy. I will also mention that they ignored his diabetic diet, until I started yelling. I had to go to the desk at least three times to remind them. So with that being said, I have to give them two stars only because the cardiology team was so good. I did find one nice woman a nurse who led me to the recovery area that nobody else seemed to know where it was. Believe it or not, he gets better attention at the VA than he did at Good Samaritan hospital

Response from the owner2 weeks ago
Hello Jory , Thank you for bringing this concern to our attention. Good Samaritan Hospital aims to provide safe, quality, patient-centered care. We apologize that that was not your husband's experience. Please contact Patient Experience at 845.450.5029 so we may resolve this matter and improve our care.
Blima
3 weeks ago
1

Do not and I mean do not go to this hospital no matter what. They don t care at all about their patients unless they can make a dime off you. I ve been advised by my dr as well as another hospital to never go back there. I have been suffering from migraines my entire life and had one of the worst attacks a couple of weeks ago and after they put me in a room they left me there for hours. No IV no dr no tests run even after asking as I had abnormal symptoms. They gave me two ibuprofen and sent me home even after I said I was still in excruciating pain and could barely open my eyes from the pain. I am not a frequent flyer and go at most once a year for my migraines when they get unbearable and I can t eat or sleep, and they are supposed to give a migraine cocktail to bring it down. After being ignored and sent home I still suffered for two more weeks until I was finally brought to a diff hospital that actually helped me and made sure my head felt better before discharge. They also missed my mom having a blocked artery in her heart. DO NOT GO TO THIS HOSPITAL

Response from the owner3 weeks ago
Hello Blima. Thank you for bringing this concern to our attention. Good Samaritan Hospital aims to provide safe, quality, patient-centered care. We apologize that that was not your experience. Please contact Patient Experience at 845.450.5029 so we may resolve this matter and improve our care.
Vanessa Francillon
3 weeks ago
1

Good Samaritan ER has truly fallen far from its former standard of care and, in my opinion, should face serious scrutiny or even closure. While I understand the immense pressure and burnout nurses and doctors face, the complete lack of empathy and professionalism displayed at this facility is unacceptable. My husband, who is hard of hearing, recently visited the ER for excruciating tooth pain. Anyone who has experienced this kind of pain knows it is debilitating. While I understand that emergency medicine may not address every issue fully, nerve blocks are a well-known temporary solution that many ERs provide until patients can see a dentist. Both my husband and I have received such treatment in the past from the same ER, so this is not an unreasonable request.Instead, my husband was discharged with a prescription for Percocet and no other assistance. And the medication wasn t even sent to the proper pharmacy which was suppose to be City Drug of Spring Valley but instead sent to V-Care. But anyways when my husband asked the nurse to allow me to speak with her and the provider because he struggles to comprehend spoken communication due to his hearing disability he was met with outright rudeness. The nurse dismissively stated, This is the ER, we don t do that stuff, go to the dentist, only later agreeing to bring the provider into the conversation. The doctor who then spoke to me on the phone was shockingly unprofessional, immediately raising his voice and refusing to listen as I tried to explain my husband s disability and our request for a temporary nerve block. Instead, he cut me off, claimed my husband didn t want the treatment, and flatly refused to reconsider, leaving us without an adequate solution to address his severe pain. As a provider you are here to treat pain so I don t understand. What is the issue here? Why was my husband denied appropriate care when we have insurance and will undoubtedly face a hefty bill for this subpar treatment? The dismissive attitude of the staff and lack of accommodations for a patient with a disability are appalling.I will update this review with the discharge records, including the provider s name, but in the meantime, I strongly urge anyone considering this facility to look elsewhere. I wouldn t even bring a roach here. Good Samaritan ER is no longer a place of compassionate or competent care.Update: After leaving Good Samaritan ER, we went to Westchester Medical Center, where my husband received the nerve block he needed. He is now pain-free and comfortable until we can see a dentist on Monday. This stark contrast in care highlights how unacceptable it was for Good Samaritan to discharge a patient still in severe pain, especially when a solution was readily available. The lack of empathy and refusal to address my husband s needs were unprofessional and unacceptable. It is deeply concerning that this facility failed to provide adequate care, particularly for a patient with a disability.The provider involved in this visit was Erik Araujo, PA, and the nurse was Laura Dorn. Their handling of this situation demonstrated a troubling disregard for patient well-being. I strongly urge Good Samaritan to reflect on this incident and take steps to improve the quality and compassion of care delivered. This level of service is not what patients deserve or should expect.

Response from the owner3 weeks ago
Hello Vanessa. We regret your husband had a negative experience while in our care. Your account of the experience does not reflect the safe, quality, patient-centered care we strive to provide our patients. We would like the opportunity to speak with you to resolve this matter. Please consider calling Patient Experience at 845.368.5595 so we can work with you to address your concerns.
Joan Obrien
1 month ago
5

I came to the Good Samaritan ER with pain swallowing and a possible GI bleed. It was later determined that I did have a bleed and would need an endoscopy. I was admitted and stayed for two nights. During my time in the hospital I was treated with utmost professionalism and courtesy. The physicians, nursing staff and hospital staff in general were beyond respectful and attentive to my needs. I recieved the appropriate medical care and no longer have pain swallowing and the bleed has resolved. I highly recommend this hospital!

Response from the owner1 month ago
Hello Joan, Thank you for sharing your positive experience. Our caregivers work hard to ensure that every patient receives safe, quality, patient-centered care. It is an honor to know that our efforts to provide the highest quality care to our patients are recognized and appreciated. Your feedback is a powerful reminder of the impact of our work and reinforces our commitment to excellence in patient care. You can be assured that we have shared your kind words with the care team. We invite you to help us recognize a member(s) of the WMCHealth workforce who provided extraordinary service and compassionate care. You can do so by visiting https://www.westchestermedicalcenter.org/care-champions to learn more. Thank you for entrusting us with your care. We look forward to continuing to serve you in the future.
Tony Francovilla
1 month ago
5

Response from the owner1 month ago
Thank you for rating your experience. Our caregivers work hard to ensure that every patient receives safe, quality, patient-centered care. It is an honor to know that our efforts to provide the highest quality care to our patients are recognized and appreciated. Thank you for entrusting us with your care. We look forward to continuing to serve you in the future.
Marion Sylvester Irons
1 month ago
5

Response from the owner1 month ago
Thank you for rating your experience. Our caregivers work hard to ensure that every patient receives safe, quality, patient-centered care. It is an honor to know that our efforts to provide the highest quality care to our patients are recognized and appreciated. Thank you for entrusting us with your care. We look forward to continuing to serve you in the future.
Shimon Zitrenbaum
1 month ago
1

We should called good sam bad sam very nasty workers waited for 8 hours for 2 test at emergency room stay away from there if u r sick please don't go to good sam if u want to live longer stay away from good sam

Response from the owner1 month ago
Hello Shimon, We regret you had a negative experience while in our care. Your experience does not reflect the safe, quality, patient-centered care we strive to provide our patients. We would like the opportunity to speak with you to resolve this matter. Please consider calling Patient Experience at 845.368.5595 so we can work with you to address your concerns.
Mo Fastev
1 month ago
1

Was a very good experience giving birth! But the staff and secretary are very rude and very disrespectful

Response from the owner1 month ago
Hello Mo, Thank you for bringing this concern to our attention. Good Samaritan Hospital aims to provide safe, quality, patient-centered care. We apologize that that was not your experience. Please contact Patient Experience at 845.450.5029 so we may resolve this matter and improve our care.
Timothy McCarthy
1 month ago
1

Worst hospital . My sister passed and no one called us . The organ donor facility called us ! Outrageous ! That is how we found out .

Response from the owner1 month ago
Hello Timothy, Thank you for bringing this concern to our attention. Our goal at Good Samaritan Hospital is to provide safe, quality, patient-centered care. We apologize that a communication breakdown occurred and negatively impacted your experience. Please contact Patient Experience at 845.450.5029 so we may resolve this matter and improve our care.
Elisavet Sanchez
1 month ago
2

Just saying 3-4 hours in the emergency room is ridiculous

Response from the owner1 month ago
Hello Elisavet, Thank you for taking the time to provide us with your feedback. We apologize for the extended wait you experienced during your recent visit to Good Samaritan Hospital Emergency Department. We understand the importance of timely care, especially in urgent situations, and regret that we did not meet your expectations. We are actively working to address wait times and improve our overall responsiveness to all patients. Your feedback helps us as we continue to refine our processes and deliver safe, quality, and patient-centered care. If you would like to address this further, please contact Patient Experience at 845.368.5595. Thank you for entrusting us with your care.
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