Holly Hill Hospital – Behavioral Health

3019 Falstaff Road Raleigh, NC 27610
InpatientOutpatient
Holly Hill Hospital - Behavioral Health NC 27610

About Holly Hill Hospital – Behavioral Health

Holly Hill Hospital Behavioral Health, part of the Holly Hill Hospital family, offers behavioral health and addiction recovery services for adolescents and adults in Raleigh, North Carolina. They offer inpatient treatment, partial hospitalization and intensive outpatient programs, and aftercare support. Dual diagnosis treatment is available for those with co-occurring conditions.

Detox is included as part of their inpatient treatment program. Medication assisted treatment is available only to adults ages 18 and older. A physician and nursing staff monitor treatment 24 hours per day. As required, providers may administer FDA-approved addiction medications to reduce the physical symptoms of withdrawal, minimize drug cravings, and lower the risk of relapse.

The inpatient substance use disorder program at Holly Hill Hospital is short-term, typically only 9-11 days. It includes treatment for dual diagnosis disorders and a program specifically geared to manage geriatric substance abuse. Treatment is delivered by a multidisciplinary team that includes a psychiatrist, nurse, and mental health therapist. The program incorporates group therapy and 12 Step recovery education. You can set goals and track your progress through the Treatment Trails system. If you require longer-term inpatient treatment, you can continue these services in the hospital’s 28-day residential program.

Their outpatient programs are when you’re cleared to return home at night. Their daily programming includes cognitive and dialectical behavioral therapy, contingency management, motivational interviewing, 12 Steps, and family involvement. There’s also expressive arts therapy.

They’re in-network with most major insurance providers. They also accept Medicare and TRICARE. Speak to your individual provider to verify your coverage as out of network benefits could vary.

Facility Overview

Bed icon 168
Number of Available Beds
Calendar icon 9-28
Avg Length of Stay in Days

Latest Reviews

Phil Medlin
4 days ago on Google
1
Worst experience! Our son was sent to Holly Hill on an IVC due to substance abuse and mental health concerns. He had been to Holly Hill before and it was a nightmare. No treatment whatsoever. I received a call from Dr. Cheltenham to discuss our desire for treatment for our son. He had not seen our son yet but decided to give us a lecture on what his treatment should be. His words were, we are going to teach you and your son a lesson . When did treatment for mental health become teaching lessons to the parents and patients before any evaluation???? It was the most unprofessional experience with any medical professional in my life. My son was also randomly assaulted on the floor and nothing was done. No report was filed. This place needs to be shut down!
Luka Skyelar Berg
5 days ago on Google
1
I had to share the reason I was at the hospital every morning, and the staff said that they would make me stay longer if I didn t tell anyone. Most people that go there had issues with the staff being rude and so did I. They don t care about our well being as much as they claim since we can t even set a boundary with not sharing our own personal information.
Response from the owner2 days ago
Hi, Luka. Thank you for bringing your concerns to our attention. We'd like to follow up with you directly so that we can further address them. At your convenience, please provide us with your contact information by visiting http://www.hollyhillhospital.com/contact-us/. We hope to hear from you soon.
Kionah McNeil
1 week ago on Google
1
DO NOT SEND ANY OF YOUR LOVED ONES HERE.Unfortunately someone i am the guardian for was transferred to this hospital. It has been a night mare from the start. They do not answer their phones. the therapists do not do their job, the operator hangs up on you or leaves you on hold forever. Their communication sucks amongst the staff. They will discharge your loved one once they feel they are "stable" to a homeless shelter or leave them on the street. There have been numerous complaints put in to the state regarding this office but they are still here. The reviews are all true about this place. they are a nightmare
Response from the owner22 hours ago
Hi, Kionah. Thank you for taking the time to reach out to us with your concerns. We take your comments very seriously and would like to learn more about your concerns. So that we can better assist you, please provide us with your loved one's full name and location in our facility by visiting https://hollyhillhospital.com/contact-us/. Again, thank you. We hope to hear from you soon.
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Rehab Score

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6.8 / 10

Location

Other Forms of Payment

Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.

Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.

Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.

Financial aid can take many forms. Centers may have grants or scholarships available to clients who meet eligibility requirements. Programs that receive SAMHSA grants may have financial aid available for those who need treatment as well. Grants and scholarships can help you pai for treatment without having to repay.

Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.

Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Programs that accept military insurance often have targeted treatment focused on the unique challenges military members, veterans, and their families face.

Addiction Treatments

Levels of Care

inpatient iconInpatient
Residential treatment programs are those that offer housing and meals in addition to substance abuse treatment. Rehab facilities that offer residential treatment allow patients to focus solely on recovery, in an environment totally separate from their lives. Some rehab centers specialize in short-term residential treatment (a few days to a week or two), while others solely provide treatment on a long-term basis (several weeks to months). Some offer both, and tailor treatment to the patient's individual requirements.
outpatient iconOutpatient
Clients who are exiting detox or stepping down from intensive inpatient care typically transition directly into outpatient treatment. Outpatient programs are designed to allow clients to either re-enter or remain in their communities while receiving robust, personalized care. Many facilities offer evening, night, or weekend services to accommodate clients' home and work schedules. The most common outpatient treatment modalities include psychotherapy, recovery-focused life skills training, and medication assisted treatment (MAT).
intensive-outpatient iconIntensive Outpatient
Intensive outpatient programs (IOP) evolve with clients' changing needs and are often well-suited for clients exiting inpatient rehab and those at an increased relapse risk. These programs typically involve between nine and 20 hours of treatment weekly, with the intensity and frequency of care decreasing as clients stabilize. Most intensive outpatient rehabs integrate a variety of treatment modalities to maintain a high level of individualized care. Services generally include counseling, recovery education, and medication assisted treatment (MAT).
partial-hospitalization iconPartial Hospitalization Program
Often used as a "step-down" option after you've completed a residential or inpatient program, the partial hospitalization program (PHP) typically involves a minimum of 20 hours of treatment per week for approximately 90 days. Programs offer structured programming that includes relapse prevention, medication management, and behavioral therapy services. Insurance coverage for PHP treatment varies among insurance providers.
12-step icon12-Step
12 step programs are based on a model of life-long recovery and are rooted in peer support and spiritual development. Regular attendance at 12 step meetings is the cornerstone of treatment, as is the selection of a peer sponsor to guide participants through the steps of recovery. These steps are based on non-denominational spiritual principles and are designed to foster self-awareness, forgiveness, acceptance, and accountability. Specialized programs are widely available, including programs for teens, seniors, and families.
24-hour icon24-Hour Clinical Care
Individuals in early recovery often require 24-hour clinical care in North Carolina. This supervised care typically includes medications to treat specific withdrawal symptoms, which vary based on the substance abused. For example, staff may provide sleep aids to treat insomnia in patients who are addicted to marijuana. For those overcoming a cocaine use disorder, anti-depressants may be prescribed to manage mood swings. Other medications may also be provided to treat addiction-related health issues.

Treatments

Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.

Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings.

Programs

adult-program thumbnail image
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
young-adult-program thumbnail image
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.

Clinical Services

Cognitive Behavioral Therapy (CBT) is a therapy modality that focuses on the relationship between one's thoughts, feelings, and behaviors. It is used to establish and allow for healthy responses to thoughts and feelings (instead of unhealthy responses, like using drugs or alcohol). CBT has been proven effective for recovering addicts of all kinds, and is used to strengthen a patient's own self-awareness and ability to self-regulate. CBT allows individuals to monitor their own emotional state, become more adept at communicating with others, and manage stress without needing to engage in substance abuse.

Whether a marriage or other committed relationship, an intimate partnership is one of the most important aspects of a person's life. Drug and alcohol addiction affects both members of a couple in deep and meaningful ways, as does rehab and recovery. Couples therapy and other couples-focused treatment programs are significant parts of exploring triggers of addiction, as well as learning how to build healthy patterns to support ongoing sobriety.

Dialectical Behavior Therapy (DBT) is a modified form of Cognitive Behavioral Therapy (CBT), a treatment designed to help people understand and ultimately affect the relationship between their thoughts, feelings, and behaviors. DBT is often used for individuals who struggle with self-harm behaviors, such as self-mutilation (cutting) and suicidal thoughts, urges, or attempts. It has been proven clinically effective for those who struggle with out-of-control emotions and mental health illnesses like Borderline Personality Disorder.

Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.

Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.

Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.

In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.

Nicotine Replacement Therapy (NRT) is a way of getting nicotine into the bloodstream without smoking. It uses products that supply low doses of nicotine to help people stop smoking. The goal of therapy is to cut down on cravings for nicotine and ease the symptoms of nicotine withdrawal.

Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.

If you're struggling with insecurity about your ability to make changes in your life, motivational interviewing in North Carolina could be a good solution. This type of therapy offers support and empowerment to help you explore your options and decide how to move forward with positive changes.

Staff & Accreditations

Staff

Leigh Holston, LPC

CEO

Dr Kondal Madaram

Chief Medical Officer

Jim Chatman

CFO

Jonathan K. Hardeman II, BSN-RN

Chief Operations Officer

Dr. Childers

Medical Director, Child & Adolescent Services

Sheila Renea Williams, MC, BA, AS, CPC

Director of Utilization Management

Stacie Jones

Director of Risk

Stacey Kennedy, LCSWA

Director of Performance Improvement

Gina Bussey, MSW, MPA, LCSW, LCAS, CCS

Director Outpatient Services

Tarra Bates-Duford, PhD, LMFT, MPhil, CMFSW, BCPC

Director of Clinical Services

Accreditations

The Joint Commission, formerly known as JCAHO, is a nonprofit organization that accredits rehab organizations and programs. Founded in 1951, the Joint Commision's mission is to improve the quality of patient care and demonstrating the quality of patient care.

Joint Commission Accreditation: Yes

Contact Information

Phone icon (919) 250-7000
Building icon

3019 Falstaff Road
Raleigh NC, 27610

Fact checked and written by:
Courtney Myers, MS
Edited by:
Peter Lee, PhD

Reviews of Holly Hill Hospital – Behavioral Health

1.8/5 (584 reviews)
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Reviews

1

Holly Hill did nothing more than make me feel like a criminal for a week because I needed to detox from a terrible alcohol binge. No treatment whatsoever. Just locked up and psychologically tortured every night. They came around every 15 minutes exactly every night to shine ... Read More

Reviewed on 4/9/2023
1.5

They have to improve the way of providing treatment because sometimes they lack attention to patients and that doesn’t help for recovery. Also, they could improve in hygiene and kindness because it is difficult to speak to your loved ones.

Reviewed on 9/7/2018
Overall Experience
Date Submitted
Reviewer

Google Reviews

1.8 (582 reviews)
Phil Medlin
4 days ago
1

Worst experience! Our son was sent to Holly Hill on an IVC due to substance abuse and mental health concerns. He had been to Holly Hill before and it was a nightmare. No treatment whatsoever. I received a call from Dr. Cheltenham to discuss our desire for treatment for our son. He had not seen our son yet but decided to give us a lecture on what his treatment should be. His words were, we are going to teach you and your son a lesson . When did treatment for mental health become teaching lessons to the parents and patients before any evaluation???? It was the most unprofessional experience with any medical professional in my life. My son was also randomly assaulted on the floor and nothing was done. No report was filed. This place needs to be shut down!

Luka Skyelar Berg
5 days ago
1

I had to share the reason I was at the hospital every morning, and the staff said that they would make me stay longer if I didn t tell anyone. Most people that go there had issues with the staff being rude and so did I. They don t care about our well being as much as they claim since we can t even set a boundary with not sharing our own personal information.

Response from the owner4 days ago
Hi, Luka. Thank you for bringing your concerns to our attention. We'd like to follow up with you directly so that we can further address them. At your convenience, please provide us with your contact information by visiting http://www.hollyhillhospital.com/contact-us/. We hope to hear from you soon.
Kionah McNeil
1 week ago
1

DO NOT SEND ANY OF YOUR LOVED ONES HERE.Unfortunately someone i am the guardian for was transferred to this hospital. It has been a night mare from the start. They do not answer their phones. the therapists do not do their job, the operator hangs up on you or leaves you on hold forever. Their communication sucks amongst the staff. They will discharge your loved one once they feel they are "stable" to a homeless shelter or leave them on the street. There have been numerous complaints put in to the state regarding this office but they are still here. The reviews are all true about this place. they are a nightmare

Response from the owner1 week ago
Hi, Kionah. Thank you for taking the time to reach out to us with your concerns. We take your comments very seriously and would like to learn more about your concerns. So that we can better assist you, please provide us with your loved one's full name and location in our facility by visiting https://hollyhillhospital.com/contact-us/. Again, thank you. We hope to hear from you soon.
Tommy Adams
1 week ago
1

It was the worst experience I've ever had with health care or mental health I was taken off two active perception that could have killed me for no apparent reason I suffered for six days asking for help each day and none to be had. I absolutely plan on suing Holly Hill and I want marry the whatever she claims to be go in front of the medical board. It's terrible the way people are treating less than human you can ask a nurse or charge nurse a question and they ignore you like you don't exist. It's my goal to get them educated by the medical board. Horrible horrible treatment!!!!!!

Response from the owner1 week ago
Thank you for the review, Tommy. We would like to work with you directly about your feedback. Could you please visit us at http://www.hollyhillhospital.com/contact-us/ to provide us with your contact information so we can reach out to you? Thank you.
Taylor
1 week ago
1

Didn't work. He learned nothing.

Response from the owner1 week ago
Hi, Taylor. Thank you for sharing your concerns with us. We'd appreciate the opportunity to discuss them with you in more detail directly. Should you wish to speak with a representative in more detail, please provide us with your contact information by visiting http://www.hollyhillhospital.com/contact-us/. Thank you again.
Alice Bolenbaugh
2 weeks ago
3

I m grateful for most of the staff here. Thank you Adrienne fought for our safety and all the staff that genuinely care for us. I have nothing but thanks, however I do think malnourished and suicidal thoughts is a real concern and should have more emphasis and care in this aspect if upper management can look into. Food is excellent, which brings the hard stay here some delight.

Response from the owner1 week ago
Hi, Alice. Thank you for taking the time to leave us these kind comments. We'd like to learn more about any concerns you may have. At your convenience, please provide us with your contact information by visiting https://hollyhillhospital.com/contact-us/. We hope to hear from you soon.
Karen Short
2 weeks ago
1

This place was horrible,dirty, all the patients had to use the same bathroom, it was discusting, thefood is terrible.

Response from the owner2 weeks ago
Hello, Karen. We appreciate your feedback. We would like to get more details about this; please visit http://www.hollyhillhospital.com/contact-us/ at your earliest convenience to provide us with your contact information. We hope to hear from you soon.
Stephanie Petofi
2 weeks ago
1

Story of a LIFETIME!

Response from the owner2 weeks ago
Hi, Stephanie. Thank you for taking the time to reach out to us. We would like to get some more details so that we can further look into your concerns. So that we can follow up with you directly, please provide us with your contact information by visiting http://www.hollyhillhospital.com/contact-us/. Thank you again.
Zer0Morph
3 weeks ago
1

It's pointless to repeat all the horrible posts before this one so if you want to know how my loved one was treated at Holly Hell, just read the other reviews.I will say, this "psychiatric hospital" is nothing more than an insurance scam, it's not a legit hospital where they help people. This place should've been shut down years ago but it stays open because a few corrupt officials and insurance companies in Raleigh are making money on it, that's why it stays open. I pray one day that the people benefitting from the destruction of innocent lives earn their just reward from God. Amen

Response from the owner3 weeks ago
Thank you for taking the time to reach out to us with your concerns. We take your comments very seriously and would like to learn more about your loved one s concerns. Due to federal patient privacy laws, we can only discuss care with a patient or guardian; however, we encourage your loved one to reach out to us directly by visiting http://www.hollyhillhospital.com/contact-us/. Again, thank you.
Andrew Blachly
3 weeks ago
1

Response from the owner3 weeks ago
Hello, Andrew. We appreciate that you took the time to review us. We would like to attain more details about this; could you please visit http://www.hollyhillhospital.com/contact-us/ at your earliest convenience and provide us with your contact information? We look forward to hearing from you.
Kelly Kramer
3 weeks ago
1

Our daughter was admitted and this facility has not had the patients outside in 6 straight days. She has asked to go out and or to go to the gym to get exercise and the nurses say that they cannot do that because they are understaffed. Additionally, my wife has attempted to contact the patient advocate on 5 separate occasions and left messages and no one has returned any calls.

Response from the owner3 weeks ago
Hi, Kelly. Thank you for taking the time to reach out to us. We take your comments very seriously and would like to learn more about your daughter s concerns. So that we can better assist you, please provide us with your daughter s full name and location in our facility by visiting http://www.hollyhillhospital.com/contact-us/. Again, thank you. We hope to hear from you soon.
McSpanky
4 weeks ago
1

WORST MENTAL FACILITY EVER! They let a pantsless dude named GARETH, jump out of his wheelchair and chase me around the dining room and hallways... No joke. I was a patient... And that was probably the HIGHLIGHT of being there, besides the food being pretty good. EVERYTHING ELSE WAS A COMPLETE NIGHTMARE! I didn't see a therapist a single time and there weren't any classes or sessions of any type really. It was unlike anything I've ever experienced at a mental facility. I actually felt like I was in a modern version of "One Flew Over Cookoos Nest"....My lead doctor wasn't even able to communicate with me reasonably because we didn't speak the same language. No offense to him or where he was born, but I could barely understand a single word he says and I'm actually very good at understanding dialects of various languages. So that was very frustrating and counterproductive.I literally just laid on the floor for 8 days, got chased and constantly yelled at by Gareth while the staff did nothing... Except be short staffed... And only looked forward to food and getting out of that hell hole!I swear... If I ever have to hear "CODE 1 WEST 2, CODE 1 WEST 2" ever again, I'll probably lose my mind even worse! I heard that multiple times a day everyday. If you don't know what "Code 1, west 2" means, then ask Holly Hill. I bet they won't say it with a smile IF THEY TELL YOU AT ALL.

Response from the owner3 weeks ago
We greatly value your feedback and appreciate you taking the time to reach out to us. So that we can follow up with you directly, please provide us with your contact information by visiting http://www.hollyhillhospital.com/contact-us/. Thank you.
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