I highly recommend Highland Community Services, they will be the best chance you will get for recovery, since day one I started to feel improvements and if it wasn't for the people working here I don't know where would I be at this moment.
About Highlands Community Services
Highlands Community Services is an organization in Bristol, Virginia, that helps with behavioral health in just about every way you can think of. They have treatment for drug and alcohol addiction as well as mental health and psychiatric care. Beyond this, they offer community services for people with developmental disabilities, and they have child advocacy services, too.
The organization as a whole has services for people of any age, and their substance abuse department can help adults as well as adolescents. They have a separate treatment track for adolescents, and they have separate tracks for men and women, too.
The treatment here is all outpatient based, but the frequency will depend on you and what you need. You’ll have group therapy and individual therapy. You’ll have life skill classes to develop skills like coping skills and anger management skills, which will help you navigate life’s highs and lows without drugs and alcohol. They also have trauma therapy to help you work through any traumas that are contributing to your addiction, and they’ll work with you to plan relapse prevention strategies for your ongoing sobriety.
This facility also has a strong mental health and psychiatry program. If you’re one of the many people with co-occurring addiction and mental health conditions, they can help to get your mental health back to a positive and healthy place, too.
Latest Reviews
This place is terrible. My first encounter with Highlands Community Services was through Interchange as a child. They would lock you inside of a closet. My brother said whenever he went to Interchange, they turned the closet into a padded room. An alternative school that deals with people with developmental disabilities and other disabilities but they locked you in a closet.Then they would drag you out screaming at you to open up your eyes or you're going back in however you just got pulled out of a dark closet and the light is literally burning your eyes.I now live in the same building and walking through the halls I get flashbacks sometimes.As an adult they took away my autism diagnosis and claimed that I'm not autistic. I was having inappropriate responses to things and they knew this and I was getting treatment for it and I had an inappropriate response to a case manager and they want to come down on you so hard even though it is part of your disabilities. They put me with the case manager supervisor and he is an absolute terrible terrible person. He would treat you terribly and treat you like your problem. He would be antagonistic on purpose and try to get under people's skin on purpose to invoke emotional responses. I eventually left and got my autism diagnosis back and began treatment for it along with my PTSD depression and anxiety. They need to understand that they are dealing with people with mental health and they probably will have outbursts and they might have some inappropriate behavior that's why we are coming to you but you hold it against us and you punish us instead of working with us and working with our symptoms. I eventually left and got my autism diagnosis back however they took forever transferring my files to my new provider being ridiculous and problematic up to the very end.My niece wound up coming out there to see you guys and you did not send her the zoom link for her Zoom meeting and you punished her for it for missing an appointment. You did not send her the zoom ID so how is she supposed to join the meeting? You told her that this was a count against her and if she missed two more appointments you would deny her services. You punished my niece for your mistake. So she stopped coming whenever it was helping her tremendously.You guys are by far the absolute worst mental health providers in this region. Even your Crisis Intervention Team is garbage. I called them when I was in a rough place and they were extremely dismissive and lack empathy and compassion.I really wish there were better regulations to keep you guys better in line and to stop your egregious malpractice.You are garbage to the community. You have constantly failed people who came to you for help and you're one of the only options in this region for medicaid and medicare.I would say do better but I think it's quite impossible with your current leadership because you've been doing ridiculous crap ever since I was a kid.I honestly wish there was some way I could bring a lawsuit against you for all the pain and suffering you have caused me. There is enough people in this region that have been done wrong by you we have enough for a class action lawsuit.YOU ARE TERRIBLE!
If you are looking for help with ADHD or Autism, do not even call this place. Went through a whole intake and I know I have PTSD, but I also have a literal list I made that took me months of research to put together of why I believe I need this testing, also loads of my family is already diagnosed so it makes sense to look into it, especially since nothing else has ever fit and I finally got it narrowed down to two things to look into and I was told it s PTSD. Only found out from a different employee later that I was dismissed and made to feel like my concerns aren t worth being taken seriously because this place doesn t do the testing and instead of telling me that on the phone, they put me through an hour and half of someone constantly saying ok we only have an hour and a half and you keep getting off track (HMMM IS THAT YET ANOTHER SIGN I HAVE ADHD!!!) and then to tell me it s PTSD. I know I have PTSD, duh! So I don t know if they have a rule for intake that employees can t say ADHD or Autism, but it came across like that. It was like everytime I mentioned it she didn t hear me because it wasn t even acknowledged. I kept thinking ok she will address it at the end, nope. Never once said we can t do that testing. The amount of time and research and courage it took to even make that phone call only for it to fall on deaf ears. I seriously considered ending it that day after I got off the phone. I felt so many horrible things about myself because of the professional on the other end of the line. This was the second time I tried to get help there. I should never have called them. No mental health place has ever made me feel as awful about myself and the possibility of good mental health care as Highlands has. I m thankful and lucky my PCP knew of someone that does the testing I need. (Reposted from their other location in Abingdon because my experience was people from both locations)
They call the cops on their patients when they are having a bad day.
Location
Location
Accepted Insurance
Other Forms of Payment
Self-pay involves paying for treatment out of your own pocket. You can use savings or credit, get a personal loan, or receive help from family and friends to fund your treatment. If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need.
Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. This includes individual and family plans offered by an employer or purchased from the Insurance Marketplace. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
Medicaid is a state based program that helps lower-income individuals and families pay for healthcare. Medicaid covers addiction treatment so those enrolled can use their coverage to pay for rehab. When a program accepts Medicaid the client often pays very little or nothing out of their own pocket.
Sliding scale payments are based on a client's income and family size. The goal is to make treatment affordable to everyone. By taking these factors into account, addiction recovery care providers help ensure that your treatment does not become a financial burden to you or your family, eliminating one barrier to care.
Medicare is a federal program that provides health insurance for those 65 and older. It also serves people under 65 with chronic and disabling health challenges. To use Medicare for addiction treatment you need to find a program that accepts Medicare and is in network with your plan. Out of pocket costs and preauthorization requirements vary, so always check with your provider.
Addiction Treatments
Levels of Care
Outpatient Outpatient Programs (OP) are for those seeking mental rehab or drug rehab, but who also stay at home every night. The main difference between outpatient treatment (OP) and intensive outpatient treatment (IOP) lies in the amount of hours the patient spends at the facility. Most of the time an outpatient program is designed for someone who has completed an inpatient stay and is looking to continue their growth in recovery. Outpatient is not meant to be the starting point, it is commonly referred to as aftercare.
Treatments
The goal of treatment for alcoholism is abstinence. Those with poor social support, poor motivation, or psychiatric disorders tend to relapse within a few years of treatment. For these people, success is measured by longer periods of abstinence, reduced use of alcohol, better health, and improved social functioning. Recovery and Maintenance are usually based on 12 step programs and AA meetings.
When you enroll in drug rehab in Virginia, a treatment plan is designed by professional staff in order to help you overcome drug addiction and modify addictive behaviors. This may include evidence-based treatments, group and individual therapy, and relapse prevention.
Many of those suffering from addiction also suffer from mental or emotional illnesses like schizophrenia, bipolar disorder, depression, or anxiety disorders. Rehab and other substance abuse facilities treating those with a dual diagnosis or co-occurring disorder administer psychiatric treatment to address the person's mental health issue in addition to drug and alcohol rehabilitation.
A combined mental health and substance abuse rehab has the staff and resources available to handle individuals with both mental health and substance abuse issues. It can be challenging to determine where a specific symptom stems from (a mental health issue or an issue related to substance abuse), so mental health and substance abuse professionals are helpful in detangling symptoms and keeping treatment on track.
Opioid rehabs specialize in supporting those recovering from opioid addiction. They treat those suffering from addiction to illegal opioids like heroin, as well as prescription drugs like oxycodone. These centers typically combine both physical as well as mental and emotional support to help stop addiction. Physical support often includes medical detox and subsequent medical support (including medication), and mental support includes in-depth therapy to address the underlying causes of addiction.
Programs
Teen Program
Teen programs are designed to address the unique pressures teens face, pressures that can drive them to experiment with dangerous, addictive substances. They need programs that meet them exactly where they are and give them tools for long-term recovery. Therapy can help teenagers understand and work through underlying issues so they can reclaim the life ahead of them.
Adult Program
Adult rehab programs include therapies tailored to each client's specific needs, goals, and recovery progress. They are tailored to the specific challenges adult clients may face, including family and work pressures and commitments. From inpatient and residential treatment to various levels of outpatient services, there are many options available. Some facilities also help adults work through co-occurring conditions, like anxiety, that can accompany addiction.
Program For Men
Men face specific challenges and concerns when seeking addiction treatment. Gender-specific recovery programs help them tackle these issues head-on in an environment that's focused, targeted, and distraction-free. It also gives them the opportunity to connect with and learn from other men who have been through a similar journey and can offer support for the next step.
Program For Women
Rehabs for women provide a safe, nurturing space for female clients to heal. These treatment programs consider the specific obstacles that women can face during recovery and place a special emphasis on mental, social, physical, and reproductive health. They explore how each woman's experience has shaped the trajectory of their substance use, addressing issues such as sexual abuse and past trauma.
Young Adult Program
Young adulthood can be an exciting, yet difficult, time of transition. Individuals in their late teens to mid-20s face unique stressors related to school, jobs, families, and social circles, which can lead to a rise in substance use. Rehab centers with dedicated young adult programs will include activities and amenities that cater to this age group, with an emphasis on specialized counseling, peer socialization, and ongoing aftercare.
Clinical Services
Experiential therapy is a form of therapy in which clients are encouraged to surface and work through subconscious issues by engaging in real-time experiences. Experiential therapy departs from traditional talk therapy by involving the body, and having clients engage in activities, movements, and physical and emotional expression. This can involve role-play or using props (which can include other people). Experiential therapy can help people process trauma, memories, and emotion quickly, deeply, and in a lasting fashion, leading to substantial and impactful healing.
EMDR is a therapeutic modality originally developed to help process trauma. In an EMDR session, a patient is prompted to undergo eye movements that mimic those of REM sleep. This is accomplished by watching a therapist's finger move back and forth across, or following a bar of light. The goal is repetitive sets of eye movements that help the brain reprocess memory, which can significantly reduce the intensity of remembered traumatic incidents. Associated memories can heal simultaneously, leaving patients significantly calmer, more stable, and more emotionally relaxed.
Research clearly demonstrates that recovery is far more successful and sustainable when loved ones like family members participate in rehab and substance abuse treatment. Genetic factors may be at play when it comes to drug and alcohol addiction, as well as mental health issues. Family dynamics often play a critical role in addiction triggers, and if properly educated, family members can be a strong source of support when it comes to rehabilitation.
Group therapy is any therapeutic work that happens in a group (not one-on-one). There are a number of different group therapy modalities, including support groups, experiential therapy, psycho-education, and more. Group therapy involves treatment as well as processing interaction between group members.
In individual therapy, a patient meets one-on-one with a trained psychologist or counselor. Therapy is a pivotal part of effective substance abuse treatment, as it often covers root causes of addiction, including challenges faced by the patient in their social, family, and work/school life.
Trauma therapy addresses traumatic incidents from a client's past that are likely affecting their present-day experience. Trauma is often one of the primary triggers and potential causes of addiction, and can stem from child sexual abuse, domestic violence, having a parent with a mental illness, losing one or both parents at a young age, teenage or adult sexual assault, or any number of other factors. The purpose of trauma therapy is to allow a patient to process trauma and move through and past it, with the help of trained and compassionate mental health professionals.
Amenities
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Art Activities
Contact Information
(276) 525-1550 
344 Bristol East Road
Bristol, VA 24202
Get Help Now - 800-985-8516
Who Answers?
Who Answers?
Fact checked and written by:
Nikki Wisher, BA
Edited by:
Kerry Nenn, BSW
